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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5327 Views

0 replies

6 likes

  • 5327 Views
  • 0 replies
  • 6 likes

Inconsistency mobile/desktop app: Shuffle vs. Play button

PlanPremium FamilyCountryGermany DeviceSony Xperia X / Linux LaptopOperating SystemAndroid Oreo / openSUSE Linux 42.3 My Question or IssueHi! I don't understand the rationale why the Android app most of the time shows a big green "Shuffle" play butto...

Regular

Plan Premium Family Country Germany   Device Sony Xperia X / Linux Laptop Operating System Android Oreo / openSUSE Linux 42.3   My Question or Issue Hi!   I don't understa...

453 Views

0 replies

0 likes

Android
Desktop
Play Button
shuffle
  • 453 Views
  • 0 replies
  • 0 likes

Cannot view the queue on my Oneplus

Cannot see my queued tracks 

Visitor

Cannot see my queued tracks  

user-removed

Not applicable

883 Views

1 replies

0 likes

Android
queue
  • 883 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My Samsung Gear S2 can't install Spotify app

PlanPremiumCountryIndonesiaDeviceSamsung Gear S2Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I have a problem on my Samsung Gear S2. Before i uninstall the Spotify app, There's no connection from my Samsung Gear ...

Newbie

Plan Premium Country Indonesia Device Samsung Gear S2 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, I have a problem on my Samsung Gear S2...

cruskai239

Visitor

5734 Views

6 replies

1 likes

  • 5734 Views
  • 6 replies
  • 1 likes

spotify is draining battery S10

PlanPremiumCountryCosta RicaDeviceSamsung Galaxy S10Operating System android(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have Galaxy S10 and galaxy watch, in this moment spotify is draining the battery of my phone. I used only 1 hour...

Casual Listener

Plan Premium Country Costa Rica Device Samsung Galaxy S10 Operating System   android (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have Galaxy S10 and ga...

545 Views

0 replies

1 likes

  • 545 Views
  • 0 replies
  • 1 likes

New format

Plan PremiumCountryUSAOperating System My Question or IssueThe new format is complicated. Cant find downloaded artist unless you're following them, some songs wont come up in searches but can be found going through library playlists, cant search all ...

Newbie

Plan  Premium Country USA Operating System     My Question or Issue The new format is complicated. Cant find downloaded artist unless you're following them, some songs wont com...

1031 Views

0 replies

0 likes

Android
new format
  • 1031 Views
  • 0 replies
  • 0 likes

Superuser Contribution High battery drain when connected to Galaxy Watch Active

PlanPremium DeviceGoogle Pixel/Samsung Galaxy Watch ActiveOperating SystemAndroid P My Question or IssueI'm experiencing high battery usage from the Spotify app when connected to my Galaxy watch Active in remote playback mode, even when no music is p...

Casual Listener

Plan Premium   Device Google Pixel/Samsung Galaxy Watch Active Operating System Android P   My Question or Issue I'm experiencing high battery usage from the Spotify app when conne...

dieserniko

Regular

15658 Views

20 replies

23 likes

  • 15658 Views
  • 20 replies
  • 23 likes

Songs shared from Release Radar can't be opened in-app

Plan: PremiumCountry: USADevice: Pixel 2 XLOperating System: Android 9.0My Question or Issue:When sharing a song from my Release radar via SMS, the link sends them to their Release Radar, instead of the song's page in the app. This also happens the o...

Casual Listener

Plan: Premium Country: USA Device: Pixel 2 XL Operating System: Android 9.0 My Question or Issue: When sharing a song from my Release radar via SMS, the link sends them to their Release Radar, i...

306 Views

0 replies

0 likes

  • 306 Views
  • 0 replies
  • 0 likes

Solved!! Disable annoying music videos

How do I disable these music videos? They make my Google Pixel buttons at the bottom of my phone disappear and makes my phone finicky. I'm not trying to play MTV from the 90s on my phone. I just want music while I work out or drive.

Casual Listener

  How do I disable these music videos? They make my Google Pixel buttons at the bottom of my phone disappear and makes my phone finicky. I'm not trying to play MTV from the 90s on my phone. I j...

douglar02

Casual Listener

684 Views

1 replies

1 likes

  • 684 Views
  • 1 replies
  • 1 likes

Ad overlay just blocking screen

PlanFreeCountryUSDeviceHuawei Honor 6XOperating SystemAndroid 7.0 My Question or IssueWhen I'm listening to a podcast, after it's done, I hit the back button on my phone. It goes back to whatever screen I was on before, but there is an ad overlay wit...

Newbie

Plan Free Country US Device Huawei Honor 6X Operating System Android 7.0   My Question or Issue When I'm listening to a podcast, after it's done, I hit the back button on my phone. It ...

Alanoe

Newbie

713 Views

1 replies

1 likes

  • 713 Views
  • 1 replies
  • 1 likes

Spotify is closing automatically - Spotify schließt sich automatisch (Android)

PlanPremiumCountryGermanyDeviceSamsung Galaxy S8+Operating SystemAndroid Pie 9.0 My Question or IssueHello,since few days the app is closing automatically in background.I start spotify, going into any other app and after 1-5 minutes (it's random) sto...

Music Fan

Plan Premium Country Germany Device Samsung Galaxy S8+ Operating System Android Pie 9.0   My Question or Issue Hello, since few days the app is closing automatically in background. I...

VatriXxX

Music Fan

10758 Views

2 replies

0 likes

  • 10758 Views
  • 2 replies
  • 0 likes

Link with timestamp not working

PlanPremiumCountrySwedenDeviceSamsung Galaxy 9Operating SystemLatest Android My Question or IssueLinks with spotify url and #mm:ss to specify starting point does not work on my androids. PC works fine. Known issue? Workaround?

Casual Listener

Plan Premium Country Sweden Device Samsung Galaxy 9 Operating System Latest Android   My Question or Issue Links with spotify url and #mm:ss to specify starting point does not work on ...

cgaima

Newbie

1812 Views

1 replies

3 likes

  • 1812 Views
  • 1 replies
  • 3 likes

Download Does Not Work (Singapore)

PlanPremiumCountrySingaporeDeviceBlackBerry KEY2Operating SystemAndroid 8.1 My Question or IssueIs the server down for Singapore? I noticed that my songs are not downloaded to my device even though I am on Premium. I only have 500 songs and 2 devices...

Newbie

Plan Premium Country Singapore Device BlackBerry KEY2 Operating System Android 8.1    My Question or Issue Is the server down for Singapore? I noticed that my songs are not d...

316 Views

0 replies

0 likes

  • 316 Views
  • 0 replies
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Cant listen to songs on playlist even though i have them downloaded

I have songs on my playist on my pc that are not on spotify so i put them on there through local files and i wanted those songs on my andriod so i put those songs on a micro sd but spotify doesnt reconize them as those songs and i cant accses local f...

Casual Listener

I have songs on my playist on my pc that are not on spotify so i put them on there through local files and i wanted those songs on my andriod so i put those songs on a micro sd but spotify doesnt rec...

314 Views

0 replies

0 likes

  • 314 Views
  • 0 replies
  • 0 likes

"Liking" a song on android no longer adds to "Saved" on desktop

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S8+Operating SystemAndroid Oreo My Question or IssueSince they updated the android app, whenevr I "Like" a song on my android phone it is added to my "Liked Songs" playlist. However, when I go to my win...

Casual Listener

Plan Premium Country Australia Device Samsung Galaxy S8+ Operating System Android Oreo   My Question or Issue Since they updated the android app, whenevr I "Like" a song on my and...

SpaceJesus

Casual Listener

338 Views

1 replies

1 likes

  • 338 Views
  • 1 replies
  • 1 likes

Unreliable NFC URI launch for Android

PlanPremiumCountryUSA DeviceSamsung Galaxy II, Moto II, PixelOperating System My Question or IssueSome android phones launch NFC and play tracks without issue. For instance, a Samsung Galaxy II I own works well. On other android devices, the launch f...

Casual Listener

Plan Premium Country USA   Device Samsung Galaxy II, Moto II, Pixel Operating System     My Question or Issue Some android phones launch NFC and play tracks without issue. &...

b8w0oel_2-5uj

Casual Listener

909 Views

2 replies

1 likes

  • 909 Views
  • 2 replies
  • 1 likes

Spotify bugging on EMUI OS(Huawei OS)

PlanPremium(Family plan)CountrySpainDeviceHuawei Mate 9Operating SystemAndroid version 9EMUI build version 9.0.1.158Spotify version installed8.5.2.759My Issue(s)When booting Spotify from fresh, the loading screen becomes bugged and pixelated, as if i...

Gig Goer

Plan Premium(Family plan) Country Spain Device Huawei Mate 9 Operating System Android version 9 EMUI build version 9.0.1.158 Spotify version installed 8.5.2.759 My Issue(s) When booting S...

Kingwa

Visitor

1713 Views

1 replies

2 likes

bugs
Crash
Huawei Mate 9
loading screen bug
  • 1713 Views
  • 1 replies
  • 2 likes

Current listening device changes when i press the Next music button

PlanPremiumCountryBrazilDeviceMotorola Z2 PlayOperating SystemAndroid 8.0.0 My Question or IssueWhile I'm listening on my PC using the windows client and use the lock screen or the notification bar controls to skip the current playing song, sometimes...

Newbie

Plan Premium Country Brazil Device Motorola Z2 Play Operating System Android 8.0.0   My Question or Issue While I'm listening on my PC using the windows client and use the lock screen ...

257 Views

0 replies

0 likes

  • 257 Views
  • 0 replies
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Spotify just overall bugging?

So recently I bought the Premium Duo, and when using spotify, the songs either don't start, or when they do, they play for a few seconds and stop. My gf is saying her works fine, but im encountering problem after problem. Spotify doesn't even connect...

Newbie

So recently I bought the Premium Duo, and when using spotify, the songs either don't start, or when they do, they play for a few seconds and stop. My gf is saying her works fine, but im encountering ...

444 Views

0 replies

0 likes

  • 444 Views
  • 0 replies
  • 0 likes

External Storage Not Showing Up

PlaPremiumCountryUnited statesDeviceGalaxy s7 edgeOperating SystemAndroid My Question or IssueMy external storage has 64 gb on it so it has plenty of room for music. I know it works fine because i have apps and pictures saved on it, but spotify isnt ...

Newbie

  PlaPremium Country United states Device Galaxy s7 edge Operating System Android     My Question or Issue My external storage has 64 gb on it so it has plenty of room for m...

662 Views

0 replies

0 likes

  • 662 Views
  • 0 replies
  • 0 likes

Genius / Behind the Lyrics should be removed completely

PlanPremiumCountryNetherlands DeviceGoogle Pixel XLOperating SystemLatest My Question or IssueI've tried to turn off behind the lyrics multiple times but without success and now the whole option to do so is gone.I would like to see an option to remov...

Newbie

  Plan Premium Country Netherlands   Device Google Pixel XL Operating System Latest   My Question or Issue I've tried to turn off behind the lyrics multiple times but ...

1427 Views

0 replies

4 likes

Behind the lyrics
Genius
sucks
  • 1427 Views
  • 0 replies
  • 4 likes