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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35978 Views
  • 64 replies
  • 25 likes
  • 35978 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874113 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874113 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Instagram Stories Play on Spotify Problem

PlanPremiumCountryTurkeyOperating SystemAndroid Kitkat 4.4 My Question or Issuei can share a song on Instagram Stories but it doesn't have this "Play on Spotify" button, how can i solve this problem? My friend doesn't have this problem on his iPhone ...

  • Casual Listener
  • Plan Premium Country Turkey Operating System Android Kitkat 4.4   My Question or Issue i can share a song on Instagram Stories but it doesn't have this "Play on Spotify" button, how can ...
  • mrtcndgrl
  • Casual Listener
  • 1254 Views
  • 2 replies
  • 0 likes
  • 1254 Views
  • 2 replies
  • 0 likes

Sorting title stoped ignoring artcles (the, a, an)

PlanPremiumCountryNLDeviceFP2 and Samsung Galaxy Tab S3Operating SystemAndroid 7.1.2 (FP2) and Android 8.0.0 (Samsung) My IssueSince the last Spotify update this Sunday the sorting function for Title has stoped ignoring artcles (the, a, an). Sorting ...

  • Regular
  • Plan Premium Country NL Device FP2 and Samsung Galaxy Tab S3 Operating System Android 7.1.2 (FP2) and Android 8.0.0 (Samsung)   My Issue Since the last Spotify update this Sunday ...
  • Helmi_rat
  • Regular
  • 882 Views
  • 2 replies
  • 5 likes
  • 882 Views
  • 2 replies
  • 5 likes

Superuser Contribution My Library Artists not showing my music

PlanPremiumCountry DeviceGalaxy S9Operating SystemAndroid Pie My Question or IssueSo I recently got Spotify Premium, and I'm loving it. On my PC at least.....On the mobile app, however, I'm not able to get even as much functionality as I did with Spo...

  • Casual Listener
  • Plan Premium Country   Device Galaxy S9 Operating System Android Pie   My Question or Issue So I recently got Spotify Premium, and I'm loving it. On my PC at least..... On the mo...
  • Guido
  • Spotify Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution No control in lock screen on Android Pie

PlanPremiumCountryGermanyDeviceSamsung Galaxy S8Operating SystemAndroid Pie 9.0 April 2019 Patch there is the problem that I can no longer control Spotify on the lock screen although the controls are all displayed. The device is a Samsung Galaxy S8 p...

  • Visitor
  • Plan Premium Country Germany Device Samsung Galaxy S8 Operating System Android Pie 9.0 April 2019 Patch   there is the problem that I can no longer control Spotify on the lock screen al...
  • Guido
  • Spotify Legend
  • 564 Views
  • 1 replies
  • 0 likes
  • 564 Views
  • 1 replies
  • 0 likes

Superuser Contribution Controls for Spotify won't work via any Bluetooth device

PlanPremiumCountryUKDevice(OnePlus 6T)Operating System(Android 9 / Oxygen OS - 9.0.13) My Question or IssueAs of last month, if I connect my phone to a Bluetooth device ( my car, headphones, portable speakers etc... ) The inline controls on the Bluet...

  • Newbie
  • Plan Premium Country UK Device (OnePlus 6T) Operating System (Android 9 / Oxygen  OS - 9.0.13)   My Question or Issue As of last month, if I connect my phone to a Bluetooth device...
  • Guido
  • Spotify Legend
  • 1089 Views
  • 2 replies
  • 0 likes
  • 1089 Views
  • 2 replies
  • 0 likes

Superuser Contribution Sharing to Instagram Stories not working after latest update

PlanPremiumCountryPolandDeviceSamsung Galaxy A5 2016 (SM-A510F)Operating SystemAndroid 7.0 Nougat My Question or IssueAfter the latest update of Spotify app, sharing to Instagram Stories doesn't work. The option appears but when I'm choosing it, it j...

  • Newbie
  • Plan Premium Country Poland Device Samsung Galaxy A5 2016 (SM-A510F) Operating System Android 7.0 Nougat   My Question or Issue After the latest update of Spotify app, sharing to Insta...
  • Katerina
  • Spotify Legend
  • 263 Views
  • 1 replies
  • 1 likes
  • 263 Views
  • 1 replies
  • 1 likes

No shuffle button.

I don't have a shuffle or a repeat button in my Spotify even thought I'm playing songs through my playlist. PlanFreeCountryIndiaDeviceOnePlus 6Operating SystemAndroid Oreo

  • Newbie
  • I don't have a shuffle or a repeat button in my Spotify even thought I'm playing songs through my playlist.     Plan Free Country India Device OnePlus 6 Operating System Android&n...
  • 253 Views
  • 0 replies
  • 0 likes
  • 253 Views
  • 0 replies
  • 0 likes

Connecting headphones to Android cell involuntarily transfers sound to that cell from speakers/lapto

PlanPremium through family planCountrySwedenDeviceSamsung Galaxy S6, HP LaptopOperating SystemAndroid 7.0, Windows 10 Home My Question or IssueSince a couple of weeks Spotify automatically transfers music audio from playing on my laptop/speakers to m...

  • Newbie
  • Plan Premium through family plan Country Sweden Device Samsung Galaxy S6, HP Laptop Operating System Android 7.0, Windows 10 Home   My Question or Issue Since a couple of weeks Spotify...
  • 216 Views
  • 0 replies
  • 0 likes
  • 216 Views
  • 0 replies
  • 0 likes

Podcast episode list empty

PlanPremiumCountry DeviceSamsung Galaxy S9Operating SystemAndroid 8.0.0 My Question or IssueAfter I set a filter to display downloaded episodes of a podcast the list is empty. This makes sense since I haven't got any, however the filter option is dim...

  • Newbie
  • Plan Premium Country   Device Samsung Galaxy S9 Operating System Android 8.0.0   My Question or Issue After I set a filter to display downloaded episodes of a podcast the list is ...
  • 936 Views
  • 0 replies
  • 0 likes
  • Podcast Episodes
  • 936 Views
  • 0 replies
  • 0 likes

Incoming calls heared on my device

PlanfreeCountryItalyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I have this problem.I have spotify associated to my speakers via bluetooth to hear the mus...

  • Newbie
  • Plan free Country Italy Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, I have th...
  • ElainaD
  • Composer
  • 661 Views
  • 1 replies
  • 0 likes
  • 661 Views
  • 1 replies
  • 0 likes

Old podcast episodes not showing only on Android

PlanPremiumCountryUSADeviceSamsung Galaxy S8Operating SystemAndroid 9 My Question or Issue Hi, Older podcasts are not always showing up on my Android device, but they do on the Windows Spotify player. Stuff They Don't Want You To Know, for example, o...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy S8 Operating System Android 9   My Question or Issue   Hi,   Older podcasts are not always showing up on my Android device, ...
  • 313 Views
  • 0 replies
  • 0 likes
  • 313 Views
  • 0 replies
  • 0 likes

Error to restart my cellphone, the downloaded files was deleted

I have a sd memory in my cellphone, and all my music is downloaded in this sd memory, but when I restart my cellphone all files dissapear, the storage path change to internal memory, so I change to sd memory, but the files (songs) was deleted, please...

  • Newbie
  • I have a sd memory in my cellphone, and all my music is downloaded in this sd memory, but when I restart my cellphone all files dissapear, the storage path change to internal memory, so I change to s...
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

Music Turns of automaticlly.

None of the below information is required. However, the more ou provide the easier it will be for us to try PlanPremiumCountry DeviceHuawei Mate 20 liteOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I start a song it...

  • Newbie
  • None of the below information is required. However, the more ou provide the easier it will be for us to try  Plan Premium Country   Device Huawei Mate 20 lite Operating System (iOS...
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

Selecting "Shuffle Play" in a playlist will only play the first song on repeat.

Within the past few days, I've noticed that selecting a song defaults to "repeat one". Every time you pick a new album or playlist, it goes right back to "repeat one". Radio doesn't even work anymore because it just plays the first song forever and f...

  • Newbie
  • Within the past few days, I've noticed that selecting a song defaults to "repeat one". Every time you pick a new album or playlist, it goes right back to "repeat one". Radio doesn't even work anymore...
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

Bluetooth controls unresponsive after re-starting car (Android)

]PlanPremiumCountryAustraliaDeviceHuawei Mate 10 ProOperating SystemAndroid My Question or IssueThe bluetooth controls in my vehicle become unresponsive after restarting the car. I need to unlock my phone and re-open the Spotify app and then it will ...

  • Music Fan
  • ] Plan Premium Country Australia Device Huawei Mate 10 Pro Operating System Android   My Question or Issue The bluetooth controls in my vehicle become unresponsive after restarting th...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Song pause while screen is locked.

PlanPremiumCountry Samsung Galaxy Note 8, Operating System Android Pie My Question or IssueSometimes when screen locks, music will pause randomly and continue randomly again.someitmes it will also pause and continue once i unlock the screen.its drivi...

  • Regular
  •   Plan Premium Country   Samsung Galaxy Note 8,  Operating System  Android Pie   My Question or Issue Sometimes when screen locks, music will pause randomly ...
  • hacker1216
  • Newbie
  • 117786 Views
  • 10 replies
  • 29 likes
  • 117786 Views
  • 10 replies
  • 29 likes

Superuser Contribution Music freezes

PlanPremium CountryItaly DeviceSamsung Galaxy S6 Operating SystemAndroid 7.0 For two months, it happens every day that after listening to 3 or 4 songs, the music stops after 9-10 seconds. It is frustrating since then I have no way to listen to someth...

  • Music Fan
  • Plan Premium   Country Italy   Device Samsung Galaxy S6   Operating System Android 7.0   For two months, it happens every day that after listening to 3 or 4 songs, the...
  • iuxmat
  • Music Fan
  • 1424 Views
  • 4 replies
  • 0 likes
  • 1424 Views
  • 4 replies
  • 0 likes

Superuser Contribution Canvas and Autoplay automatically turn on after I turn off offline mode

PlanPremiumCountryGermanyDeviceGalaxy J7Operating SystemAndroid 8.1 My Question or IssueI have to turn off canvas and Autoplay every single time I toggle off offline mode

  • Casual Listener
  • Plan Premium Country Germany Device Galaxy J7 Operating System Android 8.1   My Question or Issue I have to turn off canvas and Autoplay every single time I toggle off offline mode
  • Guido
  • Spotify Legend
  • 863 Views
  • 1 replies
  • 0 likes
  • 863 Views
  • 1 replies
  • 0 likes

Can't find Spotify app on Galaxy Store for Samsung Wearable

PlanPremiumCountryPhilippinesDeviceSamsung Galaxy Note 9 and Samsung Gear S3 FrontierOperating SystemAndroid Oreo My Question or IssueHello Everyone! I just got my Samsung Gear S3 Frontier and I was looking forward to download the Spotify app for it....

  • Newbie
  •   Plan Premium Country Philippines Device Samsung Galaxy Note 9 and Samsung Gear S3 Frontier Operating System Android Oreo   My Question or Issue Hello Everyone!   I ...
  • 394 Views
  • 0 replies
  • 4 likes
  • 394 Views
  • 0 replies
  • 4 likes

Superuser Contribution Selected song are not playing even if are their in album and appear light in colour than that of oth

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Guido
  • Spotify Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • Song not playing in android app in India
  • 269 Views
  • 1 replies
  • 0 likes