Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1028 Views
  • 0 replies
  • 4 likes

Solved!! Problem to filter albums on the library after update 8.5.9.737

PlanPremiumCountryBrazilDeviceSony Xperia XOperating SystemAndroid 8.0.0My Question or Issue The "filter" option appears, but nothing happens when I click (the screenis fine)

  • Casual Listener
  • Plan Premium Country Brazil Device Sony Xperia X Operating System Android 8.0.0 My Question or Issue  The "filter" option appears, but nothing happens when I click (the screen is fine)
  • Bittencourt
  • Spotify Star
  • 795 Views
  • 5 replies
  • 0 likes
  • 795 Views
  • 5 replies
  • 0 likes

Can't download playlists suddenly

PlanPremiumCountryUKDeviceSamsung S10Operating SystemAndroid Oreo My Question or IssueThis is something that's just started happening. On my phone (Samsung S10) if I try to download a playlist I just get a message "You discovered a Premium Feature! G...

  • Newbie
  • Plan Premium Country UK Device Samsung S10 Operating System Android Oreo   My Question or Issue This is something that's just started happening.  On my phone (Samsung S10) if...
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

Downloaded playlists internal storage only

PlanPremiumCountry DeviceMotorola G5SPlusOperating SystemAndroid 8.1My Question or IssueDownloaded playlists are no longer being saved to my 64GB SD card, even when there is 50Gb available space. It instead is filling up my internal storage which has...

  • Casual Listener
  • Plan Premium Country   Device Motorola G5SPlus Operating System Android 8.1 My Question or Issue Downloaded playlists are no longer being saved to my 64GB SD card, even when there is 50...
  • 240 Views
  • 0 replies
  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes

Solved!! Spotify plays some playlist I never listened to

PlanPremiumCountry DeviceSamsung Galaxy Note 8Operating SystemAndroid My Question or IssueToday spotify started acting weird. It forcefully plays some "Guitarist1900" playlist i never listened to. When I pause it, it starts again by itself. When I st...

  • Regular
  • Plan Premium Country   Device Samsung Galaxy Note 8 Operating System Android   My Question or Issue Today spotify started acting weird. It forcefully plays some "Guitarist1900" pl...
  • spirki
  • Gig Goer
  • 751 Views
  • 5 replies
  • 1 likes
  • 751 Views
  • 5 replies
  • 1 likes

Music constantly stops on Android and connection to chromecast is lost

PlanPremiumCountryBelgiumDeviceSamsung Galaxy S9 Kernel 4.9.59-15776989 Operating SystemAndroid My Question or IssueWhen my music is playing while my phone is connected to my Bluetooth headset, it constantly stopt the music and I have to restart it. ...

  • Visitor
  • Plan Premium Country Belgium Device Samsung Galaxy S9 Kernel 4.9.59-15776989   Operating System Android    My Question or Issue When my music is playing while my phone is co...
  • 573 Views
  • 0 replies
  • 0 likes
  • Android
    bluetooth
    music stops
  • 573 Views
  • 0 replies
  • 0 likes

Superuser Contribution Unavailability to disable offline mode in Android

PlanPremium CountryPoland DeviceHuawei P20 LiteOperating SystemAndroid My Question or Issue: I'm unable to deactivate offline mode in my phone, so it's impossible to be online in order to try to play other songs, as well as trying to download or add ...

  • Casual Listener
  • Plan Premium   Country Poland   Device Huawei P20 Lite Operating System Android    My Question or Issue:   I'm unable to deactivate offline mode in my phone, so ...
  • Peter
  • Spotify Legend
  • 608 Views
  • 3 replies
  • 0 likes
  • 608 Views
  • 3 replies
  • 0 likes

App is crushing when i try to open albums tab.

PlanPremiumDeviceZiaomi redmi 3 proOperating SystemAndroid 5.1.1 Lollipop My Question or IssueApp is crushing when i try to open albums tab.Reinstal did not help.

  • Newbie
  • Plan Premium Device Ziaomi redmi 3 pro Operating System Android 5.1.1 Lollipop   My Question or Issue App is crushing when i try to open albums tab. Reinstal did not help.  
  • 257 Views
  • 0 replies
  • 1 likes
  • 257 Views
  • 0 replies
  • 1 likes

Spotify Codes not working

I have updated my Spotify to the newest version just today and the camera scanner for the spotify codes still isnt showing upPlanPremiumCountryAustraliaDeviceSamsung J3 2016Operating SystemAndroid

  • Newbie
  • I have updated my Spotify to the newest version just today and the camera scanner for the spotify codes still isnt showing up Plan Premium Country Australia Device Samsung J3 2016 Operating Sy...
  • 822 Views
  • 0 replies
  • 0 likes
  • 822 Views
  • 0 replies
  • 0 likes

Multiple Ad Issues

Plan - FreeCountry - CanadaDevice - Moto g4Operating System - Android 7.1.x?My Question or Issue Over the last week I've experience an extreme uptick in ad irregularities. - 3 to 4 non video ads playing in a row- Multiple non-video ads every 10 minut...

  • Visitor
  •   Plan - Free Country - Canada Device - Moto g4 Operating System - Android 7.1.x? My Question or Issue   Over the last week I've experience an extreme uptick in ad irr...
  • user-removed
  • Not applicable
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

All Songs in Library

PlanPremiumCountryUSADeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueWhat happened to the list of all songs in your library? How can I access that on the app?

  • Regular
  • Plan Premium Country USA Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue What happened to the list of all songs in your library? How can I access that...
  • 296 Views
  • 0 replies
  • 0 likes
  • 296 Views
  • 0 replies
  • 0 likes

ajuda

PlanPremiumCountryBrasilDeviceASUS Zenfone 3Operating SystemAndroid Oreo My Question or Issuedepois que assinei o plano premium, sumiu a opção resumida do player qdo o aparelho está em espera. Antes no free aparecia no topo da tela um pequeno icone d...

  • Casual Listener
  • Plan Premium Country Brasil Device ASUS Zenfone 3 Operating System Android Oreo   My Question or Issue depois que assinei o plano premium, sumiu a opção resumida do player qdo o a...
  • Bittencourt
  • Spotify Star
  • 694 Views
  • 3 replies
  • 0 likes
  • 694 Views
  • 3 replies
  • 0 likes

songs not visible on artist page

PlanPremiumCountryFinlandDeviceHuawei Honor 7Operating SystemAndroid I usually listen to my music either through the full songs list or the artist pages in my library. The former still works just fine, but for some reason the artist page no longer sh...

  • Casual Listener
  •   Plan Premium Country Finland Device Huawei Honor 7 Operating System Android     I usually listen to my music either through the full songs list or the artist pages in my l...
  • 818 Views
  • 0 replies
  • 0 likes
  • 818 Views
  • 0 replies
  • 0 likes

[Android Auto] Discover Weekly plays songs that I've disliked on Windows/Android

PlanPremiumCountryCanadaDeviceAndroid Auto (Golf 2019) My Question or IssueOn my Windows Spotify app or my Android spotify app, my discover weekly only plays songs that haven't been disliked. However, on my Android Auto, my discover weekly will play ...

  • Newbie
  • Plan Premium Country Canada Device Android Auto (Golf 2019)   My Question or Issue On my Windows Spotify app or my Android spotify app, my discover weekly only plays songs that have...
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

Desktop and Android app wont connect, and both have different Discover Weekly Playlists

PlanPremiumCountryCanadaDeviceSamsung Galaxy 8 and Desktop computerOperating SystemAndroid and Windows 10 My Question or IssueDesktop and Android app wont connect to each other, and both have different Discover Weekly Playlists. I logged in and out o...

  • Newbie
  •   Plan Premium Country Canada Device Samsung Galaxy 8 and Desktop computer Operating System Android and Windows 10   My Question or Issue Desktop and Android app wont connect to ...
  • 237 Views
  • 0 replies
  • 0 likes
  • 237 Views
  • 0 replies
  • 0 likes

Liked Songs last song cut off

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy 7Operating SystemAndroid 8.0.0 My Question or IssueIn my Liked Songs when I have something in the search bar the last song gets cut off.

  • Regular
  • Plan Premium Country United States Device Samsung Galaxy 7 Operating System Android 8.0.0   My Question or Issue In my Liked Songs when I have something in the search bar the last...
  • 456 Views
  • 0 replies
  • 1 likes
  • 456 Views
  • 0 replies
  • 1 likes

General Music Library

PlanPremiumCountryUnited States DeviceGoogle PixelOperating SystemChrome OS My Question or IssueI just tried to access my general music library on the updated app and can't for the life of me find any of the songs I've saved. I can only see playlits ...

  • Newbie
  • Plan Premium Country United States  Device Google Pixel Operating System Chrome OS   My Question or Issue I just tried to access my general music library on the updated app and ca...
  • 307 Views
  • 0 replies
  • 0 likes
  • 307 Views
  • 0 replies
  • 0 likes

Music automatically starts when I open Spotify

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello! As the title states, music automatically plays whenever I open Spotify even if I'm alr...

  • Music Fan
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello! ...
  • 331 Views
  • 0 replies
  • 0 likes
  • 331 Views
  • 0 replies
  • 0 likes

Bug music keep playing for a few seconds after closing the app

PlanPremiumCountry DeviceOnePlus 5tOperating SystemAndroid 9.0 pie My Question or IssueWhen i play music on spotify and close the app the spotify app keep playing the music and after a few seconds stops the music

  • Casual Listener
  •   Plan Premium Country   Device OnePlus 5t Operating System Android 9.0 pie   My Question or Issue When i play music on spotify and close the app the spotify app keep playin...
  • 424 Views
  • 0 replies
  • 0 likes
  • 424 Views
  • 0 replies
  • 0 likes

Playlist is playing songs not on the list

PlanFreeCountryIsraelDeviceone +6Operating SystemOxygenOS version 9.0.6 My Question or IssueI've created a playlist for my son with children songs. however once clicking on shuffle play the player plays totally unrelated content to the music in the l...

  • Casual Listener
  • Plan Free Country Israel Device one +6 Operating System OxygenOS version 9.0.6   My Question or Issue I've created a playlist for my son with children songs. however once clicking on s...
  • spirki
  • Gig Goer
  • 679 Views
  • 1 replies
  • 0 likes
  • 679 Views
  • 1 replies
  • 0 likes

No easy way to shuffle downloaded library

PlanFree/PremiumCountry DeviceSamsung a8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSince the new lay out changed earlier this year I have no way to see all my downloaded music in on place and no way to easily shuffle ...

  • Newbie
  • Plan Free/Premium Country   Device Samsung a8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Since the new lay out changed earlier this year ...
  • 355 Views
  • 0 replies
  • 1 likes
  • 355 Views
  • 0 replies
  • 1 likes