Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanFreeCountryRomaniaDeviceSamsung A3 2017Operating SystemAndroid Oreo My Question or IssueI regularly encounter ads like the one in the picture, which are completely inactive. I click either on the ad or the dismiss button, but none of them work, b...
Plan Free Country Romania Device Samsung A3 2017 Operating System Android Oreo My Question or Issue I regularly encounter ads like the one in the picture, which are completely i...
Not applicable
988 Views
4 replies
0 likes
PlanPremiumCountryHonduras Samsung Galaxi J7Operating System Android My Question or IssueIn my Spotify account I have designed that my music goes to my SD because I do not have enough space in my cellphone card.Lately there are problems with my accou...
Plan Premium Country Honduras Samsung Galaxi J7 Operating System Android My Question or Issue In my Spotify account I have designed that my music goes to my SD because I...
250 Views
0 replies
0 likes
As the title says, I can play them individualy but when I play a whole playlist it just skips them, and only 2, because I have other local songs on that playlist and those are played with no problem in the queue
As the title says, I can play them individualy but when I play a whole playlist it just skips them, and only 2, because I have other local songs on that playlist and those are played with no problem ...
334 Views
0 replies
1 likes
I blocked a song from the radio using the block icon. I got a message saying, the song wont be played again. But still the same song was played.
I blocked a song from the radio using the block icon. I got a message saying, the song wont be played again. But still the same song was played.
280 Views
0 replies
0 likes
PlanPremiumCountryMXDeviceXiaomi M5Operating SystemAndroid Oreo My Question or IssueA good friend on mine gave me an enormous quantity of music on an SD card, around 80 GB, is spotify smart enough to play them? I don't own a PC/laptop so the desktop ...
Plan Premium Country MX Device Xiaomi M5 Operating System Android Oreo My Question or Issue A good friend on mine gave me an enormous quantity of music on an SD card, around 80 GB, i...
Composer
620 Views
1 replies
0 likes
PlanPremiumCountrymexicoDeviceRedmi S2Operating System(Windows 10) My Question or Issuehello, anyone know why i cant see the album list of the artist i follow?before i did no have this problem
Plan Premium Country mexico Device Redmi S2 Operating System (Windows 10) My Question or Issue hello, anyone know why i cant see the album list of the artist i follow? befor...
Roadie
617 Views
3 replies
0 likes
PlanPremiumDeviceSamsung galaxy S9Operating Systemandroid 9My Question or Issueevery time i update the S.O. of my phone all my songs saved on the SD card get deleted and must be downloaded again. fix this annoyng issue please, it's impossible that th...
Plan Premium Device Samsung galaxy S9 Operating System android 9 My Question or Issue every time i update the S.O. of my phone all my songs saved on the SD card get deleted and must be downloa...
314 Views
0 replies
0 likes
PlanPremiumCountryUnited States DeviceOnePlus 5TOperating SystemAndroid Pie My Question or Issue When I connect my phone to my car's stereo, the media controls only allow me to skip one song until I reconnect to the stereo the next time I drive. I ha...
Plan Premium Country United States Device OnePlus 5T Operating System Android Pie My Question or Issue When I connect my phone to my car's stereo, the media controls ...
Casual Listener
6028 Views
19 replies
3 likes
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy s10eOperating SystemAndroid Pie My Question or IssueWhen I click shuffle playlist on the Spotify playlist Chill Lofi Study Beats, then try to connect to my Amazon Echo Dot, which is connected to a B...
Plan Premium Country United States Device Samsung Galaxy s10e Operating System Android Pie My Question or Issue When I click shuffle playlist on the Spotify playlist Chill Lofi Study...
499 Views
0 replies
0 likes
Gooday!I'm not sure if this is a Sonos or Spotify issue but here is my problem:I have four Sonos speaker set up on same wifi, I can stream music to all of them from Spotify with no problem. In the past couple of days, I noticed that I could not group...
Gooday! I'm not sure if this is a Sonos or Spotify issue but here is my problem: I have four Sonos speaker set up on same wifi, I can stream music to all of them from Spotify with no problem. I...
1285 Views
0 replies
1 likes
PlanFreeCountryUnited KingdomDeviceHuawei Honor 7Operating SystemAndroid My Issue I've came back to my device only to find that a Premium Advertisement overlay is displayed on my spotify menu and it will not clear. Any attempts to clear the Ad only a...
Plan Free Country United Kingdom Device Huawei Honor 7 Operating System Android My Issue I've came back to my device only to find that a Premium Advertisement overlay is disp...
Casual Listener
1817 Views
3 replies
0 likes
Hey there.I have a problem where the volume is extremely low when hearing Spotify over my Bluetooth speakers when they are connected to my phone (Huawei P10 pro). (Speaker model is Edifier S350DB) Both my Huawei and speakers are at max. To put in con...
Hey there. I have a problem where the volume is extremely low when hearing Spotify over my Bluetooth speakers when they are connected to my phone (Huawei P10 pro). (Speaker model is Edifier S350DB) ...
1048 Views
0 replies
1 likes
PlanPremiumDevicePC/AndroidOperating SystemAndroid 9.0/Windows 10My Question or IssueThe android app changed and now the thumbs turned into a heart. All the songs I have liked on PC or the previous android app no longer affects the radio station. On ...
Plan Premium Device PC/Android Operating System Android 9.0/Windows 10 My Question or Issue The android app changed and now the thumbs turned into a heart. All the songs I have liked o...
333 Views
0 replies
0 likes
PlanPremiumCountryIsraelDeviceSamsung Galaxy Operating SystemAndroid The My Question or Issuethe interface of the application turned to be in Hebrew. There is no way to change it. My cell phone is set up in Russian, English would be nice as well.
Plan Premium Country Israel Device Samsung Galaxy Operating System Android The My Question or Issue the interface of the application turned to be in Hebrew. There is no way to ...
352 Views
0 replies
0 likes
I've added my iTunes library in the preferences, however: all my own songs from my library show up in Spotify as greyed-out. On the PC (windows) I can add the greyed-out songs to a playlist, but can't play them. On my iPhone and iPad the songs don't ...
I've added my iTunes library in the preferences, however: all my own songs from my library show up in Spotify as greyed-out. On the PC (windows) I can add the greyed-out songs to a playlist, but can'...
824 Views
0 replies
0 likes
NoPlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
NoPlan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
366 Views
0 replies
0 likes
Premium account. Samsung S9. Widget stopped working properly. I can't pause or play or anything from the widget. And songs randomly stop during playback. When I open app, the song is back to the beginning. Not where it left off. It's a MAJOR ordeal t...
Premium account. Samsung S9. Widget stopped working properly. I can't pause or play or anything from the widget. And songs randomly stop during playback. When I open app, the song is back to the begi...
623 Views
0 replies
1 likes
DeviceOnePlus 6CountryAustraliaDeviceOnePlus 6Operating SystemAndroid 9 Pie My Question or IssueI have a JVC KD-R881bt unit in my car and while in offline mode on my oneplus 6, i cannot control spotify. How do i fix this???
Device OnePlus 6 Country Australia Device OnePlus 6 Operating System Android 9 Pie My Question or Issue I have a JVC KD-R881bt unit in my car and while in offline mode on my oneplus ...
346 Views
0 replies
0 likes
Several songs on my mobile phone which are local files from my desktop end mid way through the song. These songs play perfectly fine on my desktop. I,ve tried re-downloading them but I have had no luck.PlanPremiumCountryNew Zealand DeviceSamsung J5
Several songs on my mobile phone which are local files from my desktop end mid way through the song. These songs play perfectly fine on my desktop. I,ve tried re-downloading them but I have ha...
355 Views
0 replies
0 likes
PlanStudent Premium CountryUSDeviceZTE Android/AsusOperating System My Question or IssueSo... I just recently noticed daily mix changed from being a continuous "radio" to a playlist with only 50 songs. Why has this been changed? I loved listening whi...
Plan Student Premium Country US Device ZTE Android/Asus Operating System My Question or Issue So... I just recently noticed daily mix changed from being a continuous "ra...
Casual Listener
838 Views
1 replies
3 likes
