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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4311 Views

0 replies

6 likes

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New Update

My Question or Issue Is there anyway to roll back the newest update? It's beyond awful, harder to use, artists page isn't even sortable FFS. Not everything is a playlist, I don't want to treat my song library like one. Christ, who designed this **ble...

Newbie

My Question or Issue   Is there anyway to roll back the newest update?  It's beyond awful, harder to use, artists page isn't even sortable FFS.   Not everything is a playlist, I do...

Tomacawk

Regular

387 Views

1 replies

5 likes

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  • 1 replies
  • 5 likes

Controlling volume with S Pen

PlanPremiumCountryUSDeviceSamsung Galaxy Note 9Operating SystemAndroid Oreo My Question or IssueIs there a way to control volume using the S pen from the Galaxy Note 9? I realize that I can play/pause a song with one press of the middle/side button o...

Casual Listener

Plan Premium Country US Device Samsung Galaxy Note 9 Operating System Android Oreo   My Question or Issue Is there a way to control volume using the S pen from the Galaxy Note 9? ...

2522 Views

0 replies

0 likes

S pen
Volume Control
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minimize the thumbnails

Is there anyway to minimize the ´thumbnails in the new ui? It's gonna be impossible for me to find the playlist I wanna listen to as it is now when I can only see 4 playlists each "scroll".

Music Fan

Is there anyway to minimize the ´thumbnails in the new ui?  It's gonna be impossible for me to find the playlist I wanna listen to as it is now when I can only see 4 playlists each "scroll". &n...

Eppe

Music Fan

334 Views

1 replies

0 likes

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Solved!! Support issue after update to Android Pie

After updating my s9+ to One Ul and also Android Pie, my AKG earphone control button , Always On Display (AOD), doesnt support changing tracks. Before update, i can use my earphone to change to the next song without unlocking my hp. Now, I only can i...

Newbie

After updating my s9+ to One Ul and also Android Pie, my AKG earphone control button , Always On Display (AOD), doesnt support changing tracks. Before update, i can use my earphone to change to the n...

livesanches

Newbie

24082 Views

14 replies

5 likes

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Spotify has added 2024 hearted songs to my liked playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Yep over 2000 songs I can't delete them all at once and am having to remove them one at a time what happened? Chee...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Yep over 2000 songs I can't delete th...

341 Views

0 replies

0 likes

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Why is an artist highlighted green

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

725 Views

0 replies

0 likes

Why is an artist highlighted green
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Spotify loading library tab no longer loads correctly.

PlanPremiumCountryUnited KingdomDeviceHuawei P20Operating SystemAndroid 9.0 My Question or IssueAfter the latest update, when opening the app the first screen loads fine. However, when tapping on the 'Your Library' the content does not load until i c...

Newbie

Plan Premium Country United Kingdom Device Huawei P20 Operating System Android 9.0   My Question or Issue After the latest update, when opening the app the first screen loads fine. How...

278 Views

0 replies

2 likes

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Can't Play Songs in Like Songs Playlist

PlanPremiumCountryUSADeviceSamsung Galaxy S9+Operating SystemAndroid Oreo My Question or IssueFirst of all, just to hop on the hate train, the new UI is horrible. Spotify, please go back. If it ain't broke don't fix it. Since the new update, I can no...

Newbie

Plan Premium Country USA Device Samsung Galaxy S9+ Operating System Android Oreo   My Question or Issue First of all, just to hop on the hate train, the new UI is horrible. Spotif...

261 Views

0 replies

3 likes

  • 261 Views
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  • 3 likes

Random player doesn't keep on, on the song that I liked

If I turn on the random player on songs that I like and next i manually select a song from the same place, this switch off the random player. Google Pixel 2 xl, last stable on play store

Music Fan

If I turn on the random player on songs that I like and next i manually select a song from the same place, this switch off the random player. Google Pixel 2 xl, last stable on play store

269 Views

0 replies

0 likes

Android
Your Music
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Unicode support issues in new update?

PlanPremiumCountryNetherlandsDeviceOnePlus 5Operating SystemAndroid 9 (OxygenOS 9.0.6) My Question or IssueIt seems that in the new update (8.5.10.774) there are random issues with symbols that were displayed fine before. See e.g. https://open.spotif...

Casual Listener

Plan Premium Country Netherlands Device OnePlus 5 Operating System Android 9 (OxygenOS 9.0.6)   My Question or Issue It seems that in the new update (8.5.10.774) there are random issue...

314 Views

0 replies

0 likes

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[Daily Mixes] [Android] Can't play Daily Mixes on phone app

Hi all, I can not access my daily mixes on my Android phone. It's the exact same issue as described in https://community.spotify.com/t5/Android/Can-t-open-play-Daily-Mixes-on-phone-app/m-p/4416070 Only thing to add is that after I play a mix from my ...

Visitor

Hi all, I can not access my daily mixes on my Android phone. It's the exact same issue as described in https://community.spotify.com/t5/Android/Can-t-open-play-Daily-Mixes-on-phone-app/m-p/44160...

user-removed

Not applicable

675 Views

1 replies

0 likes

Daily Mixes
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Playlist - Download all

Hi. To save carrier data on my plan, I download all my playlists. I would like to see a way to make all playlists available offline (download) in one single click. When getting a new device, re-installing spotify, etc... I have to bring up the contex...

Music Fan

Hi.   To save carrier data on my plan, I download all my playlists.   I would like to see a way to make all playlists available offline (download) in one single click.   When get...

245 Views

0 replies

0 likes

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Android - Notification controls & car media keys

Hi. When using Spotify connected over Bluetooth to my aftermarked headunit, the media controls (play, pause, next, previous) are not responding. Using one of these media contols from the Android notification solves the issue. I can then successfully ...

Music Fan

Hi.   When using Spotify connected over Bluetooth to my aftermarked headunit, the media controls (play, pause, next, previous) are not responding.   Using one of these media contols fro...

246 Views

0 replies

0 likes

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Can't play Explicit content!

PlanPremiumCountryIndiaDeviceMi Redmi 4XOperating SystemAndroid Nogat My Question or IssueI can't play Explicit content even when I have 18+ account and have enable the allow Explicit content option in the settings..

Newbie

Plan Premium Country India Device Mi Redmi 4X Operating System Android Nogat   My Question or Issue I can't play Explicit content even when I have 18+ account and have enable the allow...

458 Views

0 replies

0 likes

explicit content
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Reverse the new update

Just reverse the new update on Android.

Newbie

Just reverse the new update on Android.

Arikabeth

Roadie

2520 Views

7 replies

18 likes

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  • 7 replies
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Modify download time feature

https://community.spotify.com/t5/Android/Modify-download-time-feature/td-p/4366803 I found that someone have given this suggestion for a long time ago. Many other apps have this feature and it is very very useful since I know that my phone got very v...

Newbie

https://community.spotify.com/t5/Android/Modify-download-time-feature/td-p/4366803   I found that someone have given this suggestion for a long time ago. Many other apps have this feature and ...

902 Views

0 replies

0 likes

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New "Liked Songs" Playlist Display Issue

PlanPremiumCountryU.S.DeviceSamsung Galaxy J7 2018Operating SystemAndroid My Question or IssueAfter performing a search within the Liked Songs playlist, the last song on the list is partially obscured by the 'now playing' area at the bottom of the sc...

Music Fan

Plan Premium Country U.S. Device Samsung Galaxy J7 2018 Operating System Android   My Question or Issue After performing a search within the Liked Songs playlist, the last song on the ...

307 Views

0 replies

0 likes

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Follow issues

PlanPremiumCountryUsaDevice(Samsung galaxy note 9 edge)Operating System(Android Pie.) There are certain artists, too many to name, that I just cant follow. I click follow. Everything's good After spotify shuts down and opens back up, it's no longer f...

Newbie

  Plan Premium Country Usa Device (Samsung galaxy note 9 edge) Operating System (Android Pie.)   There are certain artists, too many to name, that I just cant follow.  I clic...

256 Views

0 replies

0 likes

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Solved!! Library has changed

PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy library has gotten all mixed up since the latest update. I had it alphabetized so I could fin...

Casual Listener

Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My library has ...

Loxer

Community Legend

577 Views

1 replies

0 likes

  • 577 Views
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My library has changed - how do I change it back?

My Question or Issue My library format has suddenly completely changed and the "Recently played" section has disappeared. How so I get it back? It's a really useful feature that I use *a lot*, I can't imagine any of your developers would think it was...

Newbie

My Question or Issue   My library format has suddenly completely changed and the "Recently played" section has disappeared.   How so I get it back? It's a really useful feature that I u...

Loxer

Community Legend

521 Views

1 replies

2 likes

  • 521 Views
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  • 2 likes