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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Random player doesn't keep on, on the song that I liked

If I turn on the random player on songs that I like and next i manually select a song from the same place, this switch off the random player. Google Pixel 2 xl, last stable on play store

Music Fan

If I turn on the random player on songs that I like and next i manually select a song from the same place, this switch off the random player. Google Pixel 2 xl, last stable on play store

271 Views

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Android
Your Music
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Unicode support issues in new update?

PlanPremiumCountryNetherlandsDeviceOnePlus 5Operating SystemAndroid 9 (OxygenOS 9.0.6) My Question or IssueIt seems that in the new update (8.5.10.774) there are random issues with symbols that were displayed fine before. See e.g. https://open.spotif...

Casual Listener

Plan Premium Country Netherlands Device OnePlus 5 Operating System Android 9 (OxygenOS 9.0.6)   My Question or Issue It seems that in the new update (8.5.10.774) there are random issue...

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[Daily Mixes] [Android] Can't play Daily Mixes on phone app

Hi all, I can not access my daily mixes on my Android phone. It's the exact same issue as described in https://community.spotify.com/t5/Android/Can-t-open-play-Daily-Mixes-on-phone-app/m-p/4416070 Only thing to add is that after I play a mix from my ...

Visitor

Hi all, I can not access my daily mixes on my Android phone. It's the exact same issue as described in https://community.spotify.com/t5/Android/Can-t-open-play-Daily-Mixes-on-phone-app/m-p/44160...

user-removed

Not applicable

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Daily Mixes
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Playlist - Download all

Hi. To save carrier data on my plan, I download all my playlists. I would like to see a way to make all playlists available offline (download) in one single click. When getting a new device, re-installing spotify, etc... I have to bring up the contex...

Music Fan

Hi.   To save carrier data on my plan, I download all my playlists.   I would like to see a way to make all playlists available offline (download) in one single click.   When get...

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Android - Notification controls & car media keys

Hi. When using Spotify connected over Bluetooth to my aftermarked headunit, the media controls (play, pause, next, previous) are not responding. Using one of these media contols from the Android notification solves the issue. I can then successfully ...

Music Fan

Hi.   When using Spotify connected over Bluetooth to my aftermarked headunit, the media controls (play, pause, next, previous) are not responding.   Using one of these media contols fro...

248 Views

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Can't play Explicit content!

PlanPremiumCountryIndiaDeviceMi Redmi 4XOperating SystemAndroid Nogat My Question or IssueI can't play Explicit content even when I have 18+ account and have enable the allow Explicit content option in the settings..

Newbie

Plan Premium Country India Device Mi Redmi 4X Operating System Android Nogat   My Question or Issue I can't play Explicit content even when I have 18+ account and have enable the allow...

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explicit content
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Reverse the new update

Just reverse the new update on Android.

Newbie

Just reverse the new update on Android.

Arikabeth

Roadie

2526 Views

7 replies

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Modify download time feature

https://community.spotify.com/t5/Android/Modify-download-time-feature/td-p/4366803 I found that someone have given this suggestion for a long time ago. Many other apps have this feature and it is very very useful since I know that my phone got very v...

Newbie

https://community.spotify.com/t5/Android/Modify-download-time-feature/td-p/4366803   I found that someone have given this suggestion for a long time ago. Many other apps have this feature and ...

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New "Liked Songs" Playlist Display Issue

PlanPremiumCountryU.S.DeviceSamsung Galaxy J7 2018Operating SystemAndroid My Question or IssueAfter performing a search within the Liked Songs playlist, the last song on the list is partially obscured by the 'now playing' area at the bottom of the sc...

Music Fan

Plan Premium Country U.S. Device Samsung Galaxy J7 2018 Operating System Android   My Question or Issue After performing a search within the Liked Songs playlist, the last song on the ...

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Follow issues

PlanPremiumCountryUsaDevice(Samsung galaxy note 9 edge)Operating System(Android Pie.) There are certain artists, too many to name, that I just cant follow. I click follow. Everything's good After spotify shuts down and opens back up, it's no longer f...

Newbie

  Plan Premium Country Usa Device (Samsung galaxy note 9 edge) Operating System (Android Pie.)   There are certain artists, too many to name, that I just cant follow.  I clic...

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Solved!! Library has changed

PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy library has gotten all mixed up since the latest update. I had it alphabetized so I could fin...

Casual Listener

Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My library has ...

Loxer

Community Legend

583 Views

1 replies

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My library has changed - how do I change it back?

My Question or Issue My library format has suddenly completely changed and the "Recently played" section has disappeared. How so I get it back? It's a really useful feature that I use *a lot*, I can't imagine any of your developers would think it was...

Newbie

My Question or Issue   My library format has suddenly completely changed and the "Recently played" section has disappeared.   How so I get it back? It's a really useful feature that I u...

Loxer

Community Legend

524 Views

1 replies

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the new mobile update is hot trash

PlanPremiumCountry DeviceSamsung Galaxy8 who okays this kind of stuff? who looks at an update that clearly makes things more difficult to use AND removes features, and thinks "yea this is great". 10/10 awful points.

Newbie

  Plan Premium Country   Device Samsung Galaxy8     who okays this kind of stuff? who looks at an update that clearly makes things more difficult to use AND removes featu...

Loxer

Community Legend

527 Views

1 replies

7 likes

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After the recent Update (version 8.5. 11.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Loxer

Community Legend

678 Views

1 replies

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"Playlists" list order is not synced (Screenshot attached).

PlanPremiumDeviceSamsung Galaxy S8 (SM-G950F)Operating SystemAndroid P (9)Spotify Version8.5.10.774My Question or IssueSince the last update, my "Playlists" list is not synced.

Casual Listener

Plan Premium Device Samsung Galaxy S8 (SM-G950F) Operating System Android P (9) Spotify Version 8.5.10.774 My Question or Issue Since the last update, my "Playlists" list is not synced.

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New update

PlanPremiumCountryCandaDeviceSamsung Galaxy s8Operating SystemAndroid My Question or IssueMy only concern with this new update at all, is that everytime I go to my liked songs and pick one specifically, it turns off my shuffle mode, and I have to "op...

Newbie

  Plan Premium Country Canda Device Samsung Galaxy s8 Operating System Android    My Question or Issue My only concern with this new update at all, is that everytime I go to...

Loxer

Community Legend

405 Views

1 replies

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Android App starts playing without prompt. / Switches to Chrome Player without prompt

Plan: PremiumDevice: Droid TurboOperating System: 8.0 My Question or Issue:The android app has taken to starting to play on its own while the phone is sitting locked. The music it starts playing seems completely unrelated to anything I was listening,...

Newbie

Plan: Premium Device: Droid Turbo Operating System: 8.0   My Question or Issue: The android app has taken to starting to play on its own while the phone is sitting locked. The music it st...

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Shuffle turns off / Search bar

PlanPremiumCountryChileDeviceMoto x4Operating SystemAndroid Oreo My Question or IssueShuffle turns off every time I pick a song of my librarie and is anoying when you first take off the search bar of the playlist I was **bleep** but it was still in t...

Newbie

  Plan Premium Country Chile Device Moto x4 Operating System Android Oreo   My Question or Issue Shuffle turns off every time I pick a song of my librarie and is anoying when you...

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badchoices
bugs
Help
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Podcasts for Google Clock alarms?

So Spotify integration in Google Clock is already a thing and is working like a charm, but why make only music available for alarms? I would like to use Podcasts as well.

Visitor

So Spotify integration in Google Clock is already a thing and is working like a charm, but why make only music available for alarms? I would like to use Podcasts as well.

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[Music] Stop Playback after a Track

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Casual Listener

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...

277 Views

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