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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376579 Views

541 replies

34 likes

Account
Free
  • 376579 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7596 Views

0 replies

7 likes

  • 7596 Views
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  • 7 likes

Shuffle not an option anymore?

Before the newest update, I could press one song that I really wanted to listen to and it would be on shuffle. No problem at all. However, after the update it won't shuffle at all. If I'm listening to my library on shuffle but I really want to hear a...

Casual Listener

Before the newest update, I could press one song that I really wanted to listen to and it would be on shuffle. No problem at all. However, after the update it won't shuffle at all. If I'm listening t...

thangbithit

Newbie

514 Views

1 replies

2 likes

  • 514 Views
  • 1 replies
  • 2 likes

All songs shuffle and play disappeared after latest phone update

PlanPremiumCountryNew Zealand Device Samsung Galaxy 8 My Question or Issue

Casual Listener

Plan Premium Country New Zealand  Device  Samsung Galaxy 8   My Question or Issue  

OlyaT

Casual Listener

489 Views

2 replies

1 likes

  • 489 Views
  • 2 replies
  • 1 likes

App is broken on mobile

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S7 Edge I open Spotify. It takes forever to even open. When it finally opens none of the images for albums load. When I select an album it never stops loading. And when I select settings it either n...

Casual Listener

Plan Premium Country United States Device Samsung Galaxy S7 Edge   I open Spotify. It takes forever to even open. When it finally opens none of the images for albums load. When I select a...

395 Views

0 replies

1 likes

  • 395 Views
  • 0 replies
  • 1 likes

All songs

I would like to listen to all my songs but cant find how to with the new update PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

I would like to listen to all my songs but cant find how to with the new update   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating Sy...

Evanmccaulley

Casual Listener

534 Views

2 replies

2 likes

  • 534 Views
  • 2 replies
  • 2 likes

Removing from Recently Played

Do I have Spotify Premium and with this new update I don't know how to remove an album from my recently played. If anyone can help me out, I would really appreciate it.

Visitor

Do I have Spotify Premium and with this new update I don't know how to remove an album from my recently played. If anyone can help me out, I would really appreciate it.

user-removed

Not applicable

862 Views

2 replies

2 likes

  • 862 Views
  • 2 replies
  • 2 likes

Missing Sorting Function since Update 8.5.10.774

Premium AccountCountry - GermanyDevice - Xiaomi Pocophone F1Operating System - MIUI Global 10.3.4.0 My Question or IssueSince the last Spotify update to version 8.5.10.774, the sorting feature for playlists is completely missing. Not for the songs in...

Regular

Premium Account Country - Germany Device - Xiaomi Pocophone F1 Operating System - MIUI Global 10.3.4.0   My Question or Issue Since the last Spotify update to version 8.5.10.774, the ...

Irreversibler

Regular

801 Views

2 replies

1 likes

  • 801 Views
  • 2 replies
  • 1 likes

connect to device changes whats playing

PlanPremiumCountry uk Device vodaphone ultra 6(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System android 6 (iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIf I'm playing songs on my phone and try to switch to my sonos one...

Visitor

Plan Premium Country uk   Device vodaphone ultra 6 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System android 6   (iOS 10, Android Oreo, Windows 10,etc....

289 Views

0 replies

0 likes

  • 289 Views
  • 0 replies
  • 0 likes

Solved!! Saving albums doesn't save its songs

PlanPremiumCountryBrazilDeviceLG K8 and Dell Inspiron 15Operating SystemAndroid 6.0 and Windows 10 Home My Question or Issue Recently, both the android app and the desktop app updated (I'm not sure what changed in the desktop version, but now the lib...

Casual Listener

Plan Premium Country Brazil Device LG K8 and Dell Inspiron 15 Operating System Android 6.0 and Windows 10 Home   My Question or Issue   Recently, both the android app and the des...

user-removed

Not applicable

1855 Views

5 replies

0 likes

  • 1855 Views
  • 5 replies
  • 0 likes

Latest June Android Update Removed Features

PlanPremium CountrySouth Africa DeviceSamsung Galaxy S10+ Operating SystemAndroid Pie My Question or IssueI hate being the kind of customer to complain but the latest June updates have removed some features/funtionality on the app.I prefer seeing all...

Newbie

Plan Premium   Country South Africa   Device Samsung Galaxy S10+   Operating System Android Pie   My Question or Issue I hate being the kind of customer to complain b...

630 Views

0 replies

2 likes

Android
app update
Samsung Galaxy S10+
  • 630 Views
  • 0 replies
  • 2 likes

Why are the mentally inept in charge of decision making at Spotify?

When I want to listen to music from a specific artist, I go to the artist page and click the play button. This redirects me to a playlist called "This is (artist)" and that playlist has a few songs spotify picked out for me. I was never asked if I wa...

Newbie

When I want to listen to music from a specific artist, I go to the artist page and click the play button. This redirects me to a playlist called "This is (artist)" and that playlist has a few songs s...

robertflac

Casual Listener

527 Views

1 replies

0 likes

  • 527 Views
  • 1 replies
  • 0 likes

New UI

PLEASE SWITCH BACK TO THE OLD UI. THIS NEW ONE IS TERRIBLE AND BORDERLINE UNUSABLE

Newbie

PLEASE SWITCH BACK TO THE OLD UI. THIS NEW ONE IS TERRIBLE AND BORDERLINE UNUSABLE     

396 Views

0 replies

2 likes

  • 396 Views
  • 0 replies
  • 2 likes

Searching a saved song

PlanPremiumCountry Czech RepublicDeviceBlackBerry Key2Operating SystemAndroid OreoMy Question or IssueHello,After a recent update (8.5.10.774), I can no longer find a way to search in my saved songs. In Your Library, I can search artists, playlists a...

Regular

Plan Premium Country 🇨🇿 Czech Republic Device BlackBerry Key2 Operating System Android Oreo My Question or Issue Hello, After a recent update (8.5.10.774), I can no longer find a way...

293 Views

0 replies

0 likes

  • 293 Views
  • 0 replies
  • 0 likes

why does the new update make it no longer possible to delete tracks from albums but still save it?

PlanPremiumCountryUS DeviceMoto Z3Operating Systemwhatever they've named the most up to date**bleep** My Question or IssueI can no longer delete some tracks from albums? No right click or left click option to delete tracks exists anymore. I would lik...

Casual Listener

Plan Premium Country US   Device Moto Z3 Operating System whatever they've named the most up to date**bleep**    My Question or Issue I can no longer delete some tracks from...

291 Views

0 replies

0 likes

  • 291 Views
  • 0 replies
  • 0 likes

Can't download podcast

PlanPremiumCountryPolandDeviceXiaomi Mi5Operating SystemAndroid My Question or IssueI have problem with downloading podcast episodes. However there's no problem with dowloading music, it's problem only with podcast. I reinstalled app and erased all d...

Newbie

Plan Premium Country Poland Device Xiaomi Mi5 Operating System Android   My Question or Issue I have problem with downloading podcast episodes. However there's no problem with dowloadi...

472 Views

0 replies

0 likes

  • 472 Views
  • 0 replies
  • 0 likes

shuffle disables when selecting songs

PlanPremiumCountryNetherlandsDeviceSamsung galaxy Note 9Operating SystemAndroid 9.0 My Question or Issue since the update, when i select a song in a random playlist, the suffle mode automatically disables, and i have to enable it every time. very ann...

Newbie

Plan Premium Country Netherlands Device Samsung galaxy Note 9 Operating System Android 9.0   My Question or Issue   since the update, when i select a song in a random playlist, t...

375 Views

0 replies

0 likes

mobile applications
shuffle
  • 375 Views
  • 0 replies
  • 0 likes

I have honor 8 and in my Spotify premium missing the choice of equalizer. Why?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

305 Views

0 replies

0 likes

  • 305 Views
  • 0 replies
  • 0 likes

Cant sort artists alphabetically

Usa DeviceSamsung Galaxy s8Operating SystemAndroid My Question or Issue Since recent update, I cant sort artists alphabetically. There is a button I can check to do it but it doesn't do anything. Please assist

Newbie

Usa   Device Samsung Galaxy s8 Operating System Android   My Question or Issue   Since recent update, I cant sort artists alphabetically. There is a button I can check to do i...

kaschiman

Newbie

622 Views

2 replies

1 likes

  • 622 Views
  • 2 replies
  • 1 likes

Superuser Contribution Disappearing music

PlanFree/PremiumCountry DeviceAndroid ZTE Grand X 4Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo, this is the second time I've had this issue. Well, no, still the first since there was no solution the first time, I ju...

Regular

Plan Free/Premium Country   Device Android ZTE Grand X 4 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue So, this is the second time I've had ...

mchaggis69

Casual Listener

849 Views

4 replies

0 likes

  • 849 Views
  • 4 replies
  • 0 likes

Making Spotify Worse

PlanPremiumCountryCanadaDevicePixel 3 XLOperating SystemNewest Android My Question or IssueIt feels like this latest update has totally borked the interface. In the past app updates have been subtle and reasonable to adjust to. This latest one seems ...

Regular

Plan Premium Country Canada Device Pixel 3 XL Operating System Newest Android   My Question or Issue It feels like this latest update has totally borked the interface. In the past app ...

user-removed

Not applicable

921 Views

7 replies

7 likes

  • 921 Views
  • 7 replies
  • 7 likes

Spotify continues to play even when not in use when connected to Bluetooth.

PlanPremiumCountryUkDeviceNokia 5Operating System9 My Question or IssueWhen I am connected to my car through Bluetooth and change from media to radio, Spotify continues to play. You can't hear it but when you come back to media the song has moved on....

Newbie

Plan Premium Country Uk Device Nokia 5 Operating System 9   My Question or Issue When I am connected to my car through Bluetooth and change from media to radio, Spotify continues to pl...

259 Views

0 replies

1 likes

  • 259 Views
  • 0 replies
  • 1 likes