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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

389337 Views

545 replies

34 likes

Account
Free
  • 389337 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8089 Views

0 replies

7 likes

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Spotify on Chromecast randomly unpauses

PlanPremiumCountryUSaDevicePixel 3Operating SystemAndroid 9 My Question or IssueI have noticed over the past week that Spotify will spontaneously unpause itself, and resume playing on my TV when it is conntected over Chromecast. This has occurred mul...

Casual Listener

Plan Premium Country USa Device Pixel 3 Operating System Android 9   My Question or Issue I have noticed over the past week that Spotify will spontaneously unpause itself, and resume p...

user-removed

Not applicable

589 Views

1 replies

2 likes

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  • 1 replies
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Solved!! How do I change the order of my playlists to 'custom' on mobile? (Update 8.5.10.774)

PlanPremiumCountryAustraliaDeviceSamsung Galaxy A20Operating SystemAndroid My Question or IssueHow do I change the order of my playlists to 'custom' on mobile? (Update 8.5.10.774)

Casual Listener

Plan Premium Country Australia Device Samsung Galaxy A20 Operating System Android   My Question or Issue How do I change the order of my playlists to 'custom' on mobile? (Update 8.5.10...

Phoenixfray

Casual Listener

1721 Views

2 replies

0 likes

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  • 2 replies
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Issues with playback

PlanPremiumCountryUKDeviceSamsung Galaxy 9 My Question or IssueWhile listening to podcasts the playback is continuously stopping, I have to keep pressing the home button to unlock the screen and it automatically starts playing again. On the rare occa...

Visitor

Plan Premium Country UK Device Samsung Galaxy 9   My Question or Issue While listening to podcasts the playback is continuously stopping, I have to keep pressing the home button to unloc...

CrazyEddieNL

Gig Goer

1197 Views

2 replies

1 likes

Android
Issues
playback
Samsung S9
  • 1197 Views
  • 2 replies
  • 1 likes

Unique Local Files Issue [USA/Japan]

Hi all, my issue here is a really strange one and I'm not sure how it can be fixed.(Important context) I've been using Spotify Premium for years now and I listen to a lot of Japanese music through the service. All the Japanese music(1,000+ songs) I h...

Regular

Hi all, my issue here is a really strange one and I'm not sure how it can be fixed. (Important context) I've been using Spotify Premium for years now and I listen to a lot of Japanese music through ...

864 Views

0 replies

0 likes

  • 864 Views
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Automatically starts playing on google home speakers

PlanPremiumCountryGermanyDevicePixel 3Operating SystemAndroid Whenever we (two Smartphones, same issue) stop playing a song on our google home speakers by using our smartphones spotify resumes playing on the speakers after a few minutes. One hour ago...

Newbie

Plan Premium Country Germany Device Pixel 3 Operating System Android   Whenever we (two Smartphones, same issue) stop playing a song on our google home speakers by using our smartphones...

418 Views

0 replies

1 likes

  • 418 Views
  • 0 replies
  • 1 likes

Solved!! New update removed daily mixes?!

Hello,So today Spotify updated itself and now my daily mixes are nowhere to be found except in the recently played tab. It isn't under home nor playlists. So what the **bleep** Spotify?OnePlus 6 btw Kind regards,......

Casual Listener

Hello, So today Spotify updated itself and now my daily mixes are nowhere to be found except in the recently played tab. It isn't under home nor playlists. So what the **bleep** Spotify? OnePlus 6 ...

DanifC

Composer

21884 Views

9 replies

0 likes

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  • 9 replies
  • 0 likes

Fail to control playback from other devices after Android 9 update

PlanPremiumCountrySwedenDeviceOnePlusA3003Operating SystemOxygen 9.0.3 My Question or IssueAfter update of my phone OS, I can't make changes in other instances of spotify happen in phone.If I'm playing song A in phone, clicking song B in my computer ...

Newbie

Plan Premium Country Sweden Device OnePlusA3003 Operating System Oxygen 9.0.3   My Question or Issue After update of my phone OS, I can't make changes in other instances of spotify hap...

405 Views

0 replies

0 likes

Android 9
Oneplus
oxygenos
  • 405 Views
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[Mobile] View & Shuffle all Tracks in Playlist Folders

None of the I'm not sure if there's others with android or other system having issues since the new update but I've been having issues since the recent update. PlanPremiumCountryCanadaDeviceSamsung Galaxy 9Operating SystemAndroid My Question or Issue...

Newbie

None of the I'm not sure if there's others with android or other system having issues since the new update but I've been having issues since the recent update.   Plan Premium Country Canada...

364 Views

0 replies

1 likes

  • 364 Views
  • 0 replies
  • 1 likes

Spotify and Alexa

DeviceXiaomi Mi 9Operating SystemMIU I 9 My Question or IssueWhen I ask Alexa to play a song from Spotify it isn't a Problem. But when I choose another song from the Spotify app it automatically switch to the speakers of my smartphone. When I tap the...

Casual Listener

Device Xiaomi Mi 9 Operating System MIU I 9   My Question or Issue When I ask Alexa to play a song from Spotify it isn't a Problem. But when I choose another song from the Spotify app it a...

398 Views

0 replies

0 likes

  • 398 Views
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Issue with syncing local files playlist

PlanPremiumCountryDenmarkDeviceOnePlus 6Operating SystemAndroid My Question or IssueA couple of my playlists that contain local files are not displaying the same tracks on the playlists on mobile. A seemingly random amount and random selection of the...

Newbie

Plan Premium Country Denmark Device OnePlus 6 Operating System Android   My Question or Issue A couple of my playlists that contain local files are not displaying the same tracks on th...

396 Views

0 replies

0 likes

  • 396 Views
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Crash since update

PlanPremiumCountryUSA DeviceAndroid tablet running android 6.0 (H8)Operating SystemAndroid 6.0 My Question or IssueSpotify crash before even starting since the update. I try clearing the app cash and reinstalling multiple times. I use Facebook to log...

Newbie

Plan Premium Country USA   Device Android tablet running android 6.0 (H8) Operating System Android 6.0   My Question or Issue Spotify crash before even starting since the update....

303 Views

0 replies

1 likes

  • 303 Views
  • 0 replies
  • 1 likes

Não consigo trocar música no Spotify Connect

PlanPremium CountryBrazil DeviceXiaomi 5AOperating SystemAndroid 8.1 My Question or Issue Estou com um problema a algum tempo, ele é simples, eu faço a conexão do Spotify do meu celular com o Spotify do PC e simplesmente quando vou trocar a música pe...

Casual Listener

Plan Premium   Country Brazil   Device Xiaomi 5A Operating System Android 8.1   My Question or Issue   Estou com um problema a algum tempo, ele é simples, eu faço a...

2154 Views

0 replies

0 likes

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Superuser Contribution [Android] "You've discovered a premium feature" pop up preventing from downloading music

PlanPremiumCountryCanadaDeviceSamsung Galaxy A5 (2017)Operating SystemAndroid Oreo My Question or IssueI've been finally trying the "local files" music feature for Spotify Premium. All my songs are there on both of my devices : desktop and android ph...

Casual Listener

Plan Premium Country Canada Device Samsung Galaxy A5 (2017) Operating System Android Oreo   My Question or Issue I've been finally trying the "local files" music feature for Spoti...

ecksfiftyone

Casual Listener

3427 Views

3 replies

5 likes

  • 3427 Views
  • 3 replies
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Spotify on Chromecast breaks when an album has animated artwork

PlanPremiumCountry DevicePixel 3Operating SystemAndroid 9 My Question or IssueThe chromecast Spotify session closes immediately when I try to play a song from an album that has animated cover art (e.g. the album **bleep** by the artist **bleep**). Th...

Casual Listener

Plan Premium Country   Device Pixel 3 Operating System Android 9   My Question or Issue The chromecast  Spotify session closes immediately when I try to play a song from an a...

489 Views

0 replies

0 likes

  • 489 Views
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Album songs shuffled in 'Liked songs'

PlanPremiumCountryUSADeviceGoogle Pixel 3 XLOperating SystemAndroid 9My Question or IssueIn 'Liked Songs', I have a few albums saved (I saved the album as a whole, not song by song), therefore, they were saved in order dictated by the artist/album. H...

Newbie

Plan Premium Country USA Device Google Pixel 3 XL Operating System Android 9 My Question or Issue In 'Liked Songs', I have a few albums saved (I saved the album as a whole, not song by ...

megachampp

Newbie

997 Views

1 replies

5 likes

  • 997 Views
  • 1 replies
  • 5 likes

Solved!!Superuser Contribution The autoplay function is not working.

PlanFreeCountryIndiaDeviceHonor 6xOperating SystemAndroid 7.0 My Question or IssueEarlier I would listen to a song that I liked, and a radio of that genre would start once the song ended. Now, I have autoplay on but even if I press the next button, i...

Casual Listener

  Plan Free Country India Device Honor 6x Operating System Android 7.0   My Question or Issue Earlier I would listen to a song that I liked, and a radio of that genre would start...

Mac998

Casual Listener

6989 Views

3 replies

0 likes

  • 6989 Views
  • 3 replies
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Solved!! The latest update has jumbled up the order of my playlists

PlanPremiumCountryUKMy Question or IssueSince the latest update my playlists are now being sorted by when they were last played, rather than when they were created. I have loads of playlists and I'm struggling to find them when they keep switching ar...

Newbie

  Plan Premium Country UK My Question or Issue Since the latest update my playlists are now being sorted by when they were last played, rather than when they were created. I have loads of ...

daxliniere

Newbie

1265 Views

2 replies

4 likes

  • 1265 Views
  • 2 replies
  • 4 likes

(Help) music turn off and on and off when the screen is off

PlanPremium CountryOriginally from Israel, but currently traveling in Mexico DeviceSamsung Galaxy 8+Operating system Android One UI My Question or IssueHey , my Spotify doing me some problems in the last days, whenever I turn off the screen the music...

Visitor

  Plan Premium  Country Originally from Israel, but currently traveling in Mexico  Device Samsung Galaxy 8+ Operating system  Android One UI   My Question or Issue ...

350 Views

0 replies

0 likes

  • 350 Views
  • 0 replies
  • 0 likes

new song pauzes

PlanPremiumCountryNLDeviceSamsung Galaxy S8Operating SystemAndroid My Question or IssueWhen I am listening to playlists, numbers seem to pauze when to start new. After every x-number of songs (it varies every time) I don't hear anything anymore. When...

Casual Listener

Plan Premium Country NL Device Samsung Galaxy S8 Operating System Android   My Question or Issue When I am listening to playlists, numbers seem to pauze when to start new. After every ...

347 Views

0 replies

2 likes

  • 347 Views
  • 0 replies
  • 2 likes

Can't access Artists since last update

PlanPremiumCountryArgentinaDeviceMoto G6 PlayOperating SystemAndroid Pie My Question or IssueHello Spotify, since your last update this week I can't access 90% of my Artists anymore, they all appear as shown in screenshots. I'm not the only one exper...

Casual Listener

Plan Premium Country Argentina Device Moto G6 Play Operating System Android Pie   My Question or Issue Hello Spotify, since your last update this week I can't access 90% of my Artists ...

Shini

Newbie

1119 Views

4 replies

2 likes

artist
artists
Update
  • 1119 Views
  • 4 replies
  • 2 likes