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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376015 Views

541 replies

34 likes

Account
Free
  • 376015 Views
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7546 Views

0 replies

7 likes

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Spotify on Chromecast breaks when an album has animated artwork

PlanPremiumCountry DevicePixel 3Operating SystemAndroid 9 My Question or IssueThe chromecast Spotify session closes immediately when I try to play a song from an album that has animated cover art (e.g. the album **bleep** by the artist **bleep**). Th...

Casual Listener

Plan Premium Country   Device Pixel 3 Operating System Android 9   My Question or Issue The chromecast  Spotify session closes immediately when I try to play a song from an a...

479 Views

0 replies

0 likes

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Album songs shuffled in 'Liked songs'

PlanPremiumCountryUSADeviceGoogle Pixel 3 XLOperating SystemAndroid 9My Question or IssueIn 'Liked Songs', I have a few albums saved (I saved the album as a whole, not song by song), therefore, they were saved in order dictated by the artist/album. H...

Newbie

Plan Premium Country USA Device Google Pixel 3 XL Operating System Android 9 My Question or Issue In 'Liked Songs', I have a few albums saved (I saved the album as a whole, not song by ...

megachampp

Newbie

973 Views

1 replies

5 likes

  • 973 Views
  • 1 replies
  • 5 likes

Solved!!Superuser Contribution The autoplay function is not working.

PlanFreeCountryIndiaDeviceHonor 6xOperating SystemAndroid 7.0 My Question or IssueEarlier I would listen to a song that I liked, and a radio of that genre would start once the song ended. Now, I have autoplay on but even if I press the next button, i...

Casual Listener

  Plan Free Country India Device Honor 6x Operating System Android 7.0   My Question or Issue Earlier I would listen to a song that I liked, and a radio of that genre would start...

Mac998

Casual Listener

6952 Views

3 replies

0 likes

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Solved!! The latest update has jumbled up the order of my playlists

PlanPremiumCountryUKMy Question or IssueSince the latest update my playlists are now being sorted by when they were last played, rather than when they were created. I have loads of playlists and I'm struggling to find them when they keep switching ar...

Newbie

  Plan Premium Country UK My Question or Issue Since the latest update my playlists are now being sorted by when they were last played, rather than when they were created. I have loads of ...

daxliniere

Newbie

1240 Views

2 replies

4 likes

  • 1240 Views
  • 2 replies
  • 4 likes

(Help) music turn off and on and off when the screen is off

PlanPremium CountryOriginally from Israel, but currently traveling in Mexico DeviceSamsung Galaxy 8+Operating system Android One UI My Question or IssueHey , my Spotify doing me some problems in the last days, whenever I turn off the screen the music...

Visitor

  Plan Premium  Country Originally from Israel, but currently traveling in Mexico  Device Samsung Galaxy 8+ Operating system  Android One UI   My Question or Issue ...

339 Views

0 replies

0 likes

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new song pauzes

PlanPremiumCountryNLDeviceSamsung Galaxy S8Operating SystemAndroid My Question or IssueWhen I am listening to playlists, numbers seem to pauze when to start new. After every x-number of songs (it varies every time) I don't hear anything anymore. When...

Casual Listener

Plan Premium Country NL Device Samsung Galaxy S8 Operating System Android   My Question or Issue When I am listening to playlists, numbers seem to pauze when to start new. After every ...

332 Views

0 replies

2 likes

  • 332 Views
  • 0 replies
  • 2 likes

Can't access Artists since last update

PlanPremiumCountryArgentinaDeviceMoto G6 PlayOperating SystemAndroid Pie My Question or IssueHello Spotify, since your last update this week I can't access 90% of my Artists anymore, they all appear as shown in screenshots. I'm not the only one exper...

Casual Listener

Plan Premium Country Argentina Device Moto G6 Play Operating System Android Pie   My Question or Issue Hello Spotify, since your last update this week I can't access 90% of my Artists ...

Shini

Newbie

1074 Views

4 replies

2 likes

artist
artists
Update
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Shuffle not an option anymore?

Before the newest update, I could press one song that I really wanted to listen to and it would be on shuffle. No problem at all. However, after the update it won't shuffle at all. If I'm listening to my library on shuffle but I really want to hear a...

Casual Listener

Before the newest update, I could press one song that I really wanted to listen to and it would be on shuffle. No problem at all. However, after the update it won't shuffle at all. If I'm listening t...

thangbithit

Newbie

513 Views

1 replies

2 likes

  • 513 Views
  • 1 replies
  • 2 likes

All songs shuffle and play disappeared after latest phone update

PlanPremiumCountryNew Zealand Device Samsung Galaxy 8 My Question or Issue

Casual Listener

Plan Premium Country New Zealand  Device  Samsung Galaxy 8   My Question or Issue  

OlyaT

Casual Listener

489 Views

2 replies

1 likes

  • 489 Views
  • 2 replies
  • 1 likes

App is broken on mobile

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S7 Edge I open Spotify. It takes forever to even open. When it finally opens none of the images for albums load. When I select an album it never stops loading. And when I select settings it either n...

Casual Listener

Plan Premium Country United States Device Samsung Galaxy S7 Edge   I open Spotify. It takes forever to even open. When it finally opens none of the images for albums load. When I select a...

395 Views

0 replies

1 likes

  • 395 Views
  • 0 replies
  • 1 likes

All songs

I would like to listen to all my songs but cant find how to with the new update PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

I would like to listen to all my songs but cant find how to with the new update   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating Sy...

Evanmccaulley

Casual Listener

534 Views

2 replies

2 likes

  • 534 Views
  • 2 replies
  • 2 likes

Removing from Recently Played

Do I have Spotify Premium and with this new update I don't know how to remove an album from my recently played. If anyone can help me out, I would really appreciate it.

Visitor

Do I have Spotify Premium and with this new update I don't know how to remove an album from my recently played. If anyone can help me out, I would really appreciate it.

user-removed

Not applicable

861 Views

2 replies

2 likes

  • 861 Views
  • 2 replies
  • 2 likes

Missing Sorting Function since Update 8.5.10.774

Premium AccountCountry - GermanyDevice - Xiaomi Pocophone F1Operating System - MIUI Global 10.3.4.0 My Question or IssueSince the last Spotify update to version 8.5.10.774, the sorting feature for playlists is completely missing. Not for the songs in...

Regular

Premium Account Country - Germany Device - Xiaomi Pocophone F1 Operating System - MIUI Global 10.3.4.0   My Question or Issue Since the last Spotify update to version 8.5.10.774, the ...

Irreversibler

Regular

797 Views

2 replies

1 likes

  • 797 Views
  • 2 replies
  • 1 likes

connect to device changes whats playing

PlanPremiumCountry uk Device vodaphone ultra 6(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System android 6 (iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIf I'm playing songs on my phone and try to switch to my sonos one...

Visitor

Plan Premium Country uk   Device vodaphone ultra 6 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System android 6   (iOS 10, Android Oreo, Windows 10,etc....

288 Views

0 replies

0 likes

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Solved!! Saving albums doesn't save its songs

PlanPremiumCountryBrazilDeviceLG K8 and Dell Inspiron 15Operating SystemAndroid 6.0 and Windows 10 Home My Question or Issue Recently, both the android app and the desktop app updated (I'm not sure what changed in the desktop version, but now the lib...

Casual Listener

Plan Premium Country Brazil Device LG K8 and Dell Inspiron 15 Operating System Android 6.0 and Windows 10 Home   My Question or Issue   Recently, both the android app and the des...

user-removed

Not applicable

1852 Views

5 replies

0 likes

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  • 5 replies
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Latest June Android Update Removed Features

PlanPremium CountrySouth Africa DeviceSamsung Galaxy S10+ Operating SystemAndroid Pie My Question or IssueI hate being the kind of customer to complain but the latest June updates have removed some features/funtionality on the app.I prefer seeing all...

Newbie

Plan Premium   Country South Africa   Device Samsung Galaxy S10+   Operating System Android Pie   My Question or Issue I hate being the kind of customer to complain b...

628 Views

0 replies

2 likes

Android
app update
Samsung Galaxy S10+
  • 628 Views
  • 0 replies
  • 2 likes

Why are the mentally inept in charge of decision making at Spotify?

When I want to listen to music from a specific artist, I go to the artist page and click the play button. This redirects me to a playlist called "This is (artist)" and that playlist has a few songs spotify picked out for me. I was never asked if I wa...

Newbie

When I want to listen to music from a specific artist, I go to the artist page and click the play button. This redirects me to a playlist called "This is (artist)" and that playlist has a few songs s...

robertflac

Casual Listener

527 Views

1 replies

0 likes

  • 527 Views
  • 1 replies
  • 0 likes

New UI

PLEASE SWITCH BACK TO THE OLD UI. THIS NEW ONE IS TERRIBLE AND BORDERLINE UNUSABLE

Newbie

PLEASE SWITCH BACK TO THE OLD UI. THIS NEW ONE IS TERRIBLE AND BORDERLINE UNUSABLE     

394 Views

0 replies

2 likes

  • 394 Views
  • 0 replies
  • 2 likes

Searching a saved song

PlanPremiumCountry Czech RepublicDeviceBlackBerry Key2Operating SystemAndroid OreoMy Question or IssueHello,After a recent update (8.5.10.774), I can no longer find a way to search in my saved songs. In Your Library, I can search artists, playlists a...

Regular

Plan Premium Country 🇨🇿 Czech Republic Device BlackBerry Key2 Operating System Android Oreo My Question or Issue Hello, After a recent update (8.5.10.774), I can no longer find a way...

293 Views

0 replies

0 likes

  • 293 Views
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why does the new update make it no longer possible to delete tracks from albums but still save it?

PlanPremiumCountryUS DeviceMoto Z3Operating Systemwhatever they've named the most up to date**bleep** My Question or IssueI can no longer delete some tracks from albums? No right click or left click option to delete tracks exists anymore. I would lik...

Casual Listener

Plan Premium Country US   Device Moto Z3 Operating System whatever they've named the most up to date**bleep**    My Question or Issue I can no longer delete some tracks from...

291 Views

0 replies

0 likes

  • 291 Views
  • 0 replies
  • 0 likes