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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27896 Views
  • 59 replies
  • 23 likes
  • 27896 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870426 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870426 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24752 Views
  • 3 replies
  • 0 likes
  • 24752 Views
  • 3 replies
  • 0 likes

No like/dislike button on artist radio, is this normal?

PlanPremiumCountry USADeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or IssueAccording to (https://support.spotify.com/us/using_spotify/features/spotify-radio/) there should be a like/dislike button when listening through a radio sta...

  • Casual Listener
  • Plan Premium Country  USA Device Samsung Galaxy S7 Operating System Android Oreo   My Question or Issue According to (https://support.spotify.com/us/using_spotify/features/sp...
  • DirtySink
  • Newbie
  • 3651 Views
  • 14 replies
  • 7 likes
  • dislike
    like
    Radio
  • 3651 Views
  • 14 replies
  • 7 likes

Superuser Contribution Compartilhamento no Stories do Instagram indisponível

PlanPremiumCountryBrazil Device(Moto Z2 Play)Operating System(Android Oreo) My Question or IssueOi! Mesmo com o aplicativo do Spotify e do Instagram totalmente atualizados, não aparece pra mim a opção de compartilhar músicas no Storires do Instagram....

  • Casual Listener
  • Plan Premium Country Brazil   Device (Moto Z2 Play) Operating System (Android Oreo)   My Question or Issue Oi! Mesmo com o aplicativo do Spotify e do Instagram totalmente at...
  • Dntx
  • Music Fan
  • 26725 Views
  • 23 replies
  • 25 likes
  • 26725 Views
  • 23 replies
  • 25 likes

Unable to log in because I'm "offline"

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S7Operating SystemAndroid 8.0.0 My Question or IssueTwice in the past week I've been randomly logged out of Spotify (the issue may be related to changing SIM cards while travelling, but I can't confirm)...

  • Newbie
  • Plan Premium Country Australia Device Samsung Galaxy S7 Operating System Android 8.0.0   My Question or Issue Twice in the past week I've been randomly logged out of Spotify (the issue...
  • 313 Views
  • 0 replies
  • 0 likes
  • 313 Views
  • 0 replies
  • 0 likes

Spotify Green Wheel Loading

PlanPremiumCountryUnited statesDeviceNote 9Operating SystemAndroid pie My Question or IssueWhen I go to click on a artist in my library and then turn my screen off or go to home and go back to spotify I get an infinite green circle. If I go backwards...

  • Casual Listener
  •   Plan Premium Country United states Device Note 9 Operating System Android pie   My Question or Issue When I go to click on a artist in my library and then turn my screen off or...
  • Robbier6
  • Casual Listener
  • 740 Views
  • 1 replies
  • 0 likes
  • 740 Views
  • 1 replies
  • 0 likes

Galaxy Watch S2 can't find spotify in galaxy store

I have a Galaxy Watch S2 and it can't find Spotify in the Galaxy app store. How do I fix it?

  • Newbie
  • I have a Galaxy Watch S2 and it can't find Spotify in the Galaxy app store. How do I fix it?
  • 511 Views
  • 0 replies
  • 1 likes
  • 511 Views
  • 0 replies
  • 1 likes

Spotify Now Playing/Full Screen only shows song title and not the artist. Plus, weird album art zoom

PlanPremiumCountryUSADevicePixel 2 XLOperating SystemAndroid 9 PieCar2019 Honda Accord Hybrid EXMy Question or IssueI am wondering if anyone else has this issue? The Now Playing screen has strangely cropped and zoomed portion of the album art and it ...

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  • Newbie
  • Plan Premium Country USA Device Pixel 2 XL Operating System Android 9 Pie Car 2019 Honda Accord Hybrid EX My Question or Issue I am wondering if anyone else has this issue? The Now Playing...
  • 1204 Views
  • 0 replies
  • 0 likes
  • Accord
    album art
    Android
    android auto
    fullscreen
    Honda
    Now playing
    Spotify
    Zoom
  • 1204 Views
  • 0 replies
  • 0 likes

Coloured Notifications

PlanPremiumCountryUnited KingdomDeviceHuawei P20 ProOperating SystemEMUI 9 My Question or IssueRecently, I've noticed that my Spotify notifications aren't coloured based on the song's cover art, which is a feature I'm quite fond of. In the two screen...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Huawei P20 Pro Operating System EMUI 9   My Question or Issue Recently, I've noticed that my Spotify notifications aren't coloured based on t...
  • 471 Views
  • 0 replies
  • 0 likes
  • 471 Views
  • 0 replies
  • 0 likes

Spotify will randomly START playing a song if it's running on the background

PlanPremiumCountryBrasil DeviceSamsung j7 prime Operating SystemAndroid 7.0 My Question or IssueSpotify decided that if its on the background it will randomly START playing whatever song it was playing before. I can be typing some form into chrome an...

  • Casual Listener
  •   Plan Premium Country Brasil  Device Samsung j7 prime  Operating System Android 7.0   My Question or Issue Spotify decided that if its on the background it will random...
  • 241 Views
  • 0 replies
  • 0 likes
  • 241 Views
  • 0 replies
  • 0 likes

Saved songs don't appear under Artist

Starting a couple of months ago whenever I sort my saved songs by artist the songs don't show up. The more songs I gave saved the more likely it is to happen. Sometimes if I go back and forth a dozen or so times they'll show up but on artists that I ...

  • Newbie
  • Starting a couple of months ago whenever I sort my saved songs by artist the songs don't show up. The more songs I gave saved the more likely it is to happen. Sometimes if I go back and forth a dozen...
  • 276 Views
  • 0 replies
  • 0 likes
  • 276 Views
  • 0 replies
  • 0 likes

Selecting a device before hitting play

When using the mobile app, do you always have to hit "play" before selecting a device? (Cast device specifically). There seems to be an overlay that pops up when something is playing and that is where you can select a device to play music to. But I c...

  • Casual Listener
  • When using the mobile app, do you always have to hit "play" before selecting a device? (Cast device specifically).   There seems to be an overlay that pops up when something is playing and tha...
  • 209 Views
  • 0 replies
  • 2 likes
  • 209 Views
  • 0 replies
  • 2 likes

how to report a type error?

PlanPremiumCountry Australia Device Android My Question or IssueWish to report a type error in Yusaf/Cat Steven's Matthew and Son album. The song "Baby get your head **bleep** on" says 'sereo version' instead of sterio version.

  • Regular
  • Plan Premium Country Australia    Device Android   My Question or Issue Wish to report a type error in Yusaf/Cat Steven's Matthew and Son album. The song "Baby get your hea...
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

No connection on 4G/LTE but after restart i do

PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy S9+Operating SystemAndroid 8.0.0 My Question or IssueMy issue is that for some reason after a period not using my Spotify app and then opening it, it will say i have no internet connection on my 4...

  • Casual Listener
  • Plan Premium Country The Netherlands Device Samsung Galaxy S9+ Operating System Android 8.0.0   My Question or Issue My issue is that for some reason after a period not using my Spotif...
  • Chuckie1992
  • Casual Listener
  • 286 Views
  • 2 replies
  • 0 likes
  • 286 Views
  • 2 replies
  • 0 likes

Solved!! Peek at song error

When I'm listening to music I will get an error which makes the album go white and says I have to have premium to peek at the next song, while I have premium. I also can't tap on the text or properly see it. PlanPremiumCountryNetherlandsDeviceWiko U ...

  • Regular
  • When I'm listening to music I will get an error which makes the album go white and says I have to have premium to peek at the next song, while I have premium. I also can't tap on the text or properly...
  • Nico
  • Community Legend
  • 698 Views
  • 1 replies
  • 0 likes
  • 698 Views
  • 1 replies
  • 0 likes

Superuser Contribution randomly switching to a different playlist

PlanPremium StudentCountryUSADevicePC Destktop and Laptop and iPhone--all my devicesOperating SystemWindows 10, iPhone My Question or IssueSpotify keeps switching to a different (the same every time) playlist after every song of the current playlist ...

  • Casual Listener
  • Plan Premium Student Country USA Device PC Destktop and Laptop and iPhone--all my devices Operating System Windows 10, iPhone   My Question or Issue Spotify keeps switching to a differ...
  • Guido
  • Spotify Legend
  • 13387 Views
  • 1 replies
  • 2 likes
  • 13387 Views
  • 1 replies
  • 2 likes

Superuser Contribution Android Lockscreen full screen artwork and controls

PlanPremiumCountryUnited KingdomDeviceHuawei P20 ProOperating SystemAndroid 9 Pie My Question or IssueWhilst using the facial recognition and 'Smart lock screen notifications' feature, Spotify music controls on the lock screen are unusable without fi...

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  • Casual Listener
  • Plan Premium Country United Kingdom Device Huawei P20 Pro Operating System Android 9 Pie   My Question or Issue Whilst using the facial recognition and 'Smart lock screen notifications...
  • Guido
  • Spotify Legend
  • 2891 Views
  • 3 replies
  • 0 likes
  • 2891 Views
  • 3 replies
  • 0 likes

Superuser Contribution My Android phone won't connect to my pc via private wifi.

Hi, Since a few week when I want to play music with Spotify via wifi and use my mobile phone (a Wileyfox Swift2 with Android 8.1) as a remote controle, it is unable to connect to my HTPC (and my other PC) through my home wifi. The only device that I ...

  • Newbie
  • Hi,   Since a few week when I want to play music with Spotify via wifi and use my mobile phone (a Wileyfox Swift2 with Android 8.1) as a remote controle, it is unable to connect to my HTPC (an...
  • Guido
  • Spotify Legend
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Save an album, individual songs won't save any more

PlanPremiumCountryCanadaDeviceSamsung Galaxy S7 Ive been using spotify for a few years now with no major issues on the phone app, but ever since the library selection style was changed in a recent update, I find that when I save albums, the individua...

  • Newbie
  • Plan Premium Country Canada Device Samsung Galaxy S7   Ive been using spotify for a few years now with no major issues on the phone app, but ever since the library selection style was cha...
  • roem
  • Casual Listener
  • 1014 Views
  • 1 replies
  • 3 likes
  • 1014 Views
  • 1 replies
  • 3 likes

Superuser Contribution Bring back My Library Artists!

It seems impossible to create playlists or queue up songs without access to my saved songs in Artist view. The new update that removed it is absurd as most people I know scroll through their artist anytime they're listening to music or creating playl...

  • Regular
  • It seems impossible to create playlists or queue up songs without access to my saved songs in Artist view. The new update that removed it is absurd as most people I know scroll through their artist a...
  • roem
  • Casual Listener
  • 1251 Views
  • 2 replies
  • 5 likes
  • artists
    Artists list
    Artists View
    Update
  • 1251 Views
  • 2 replies
  • 5 likes

Superuser Contribution New look of Spotify When you are open song

PlanPremiumCountryBulgariaDeviceHuawei p20 proOperating SystemAndroid The new look of Spotify is ugly please help to get the old one

  • Newbie
  • Plan Premium Country Bulgaria Device Huawei p20 pro Operating System Android   The new look of Spotify is ugly please help to get the old one    
  • Guido
  • Spotify Legend
  • 475 Views
  • 1 replies
  • 1 likes
  • 475 Views
  • 1 replies
  • 1 likes

Superuser Contribution Certain songs show up in my playlist but the song wont play

PlanFreeCountryUSADeviceHuawei Honor 6X and Windows computerOperating SystemWindows 10 and Android version 7.0 My Question or IssueI have been using Spotify for a long time now, about a few years, and for the past year certain songs are showing in my...

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  • Newbie
  • Plan Free Country USA Device Huawei Honor 6X and Windows computer Operating System Windows 10 and Android version 7.0   My Question or Issue I have been using Spotify for a long time n...
  • Guido
  • Spotify Legend
  • 492 Views
  • 1 replies
  • 0 likes
  • 492 Views
  • 1 replies
  • 0 likes