Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I have an annoying issue with one of my playlists. No matter where I am within the playlist, it skips to the start of it after having just played one, maybe two songs further down in my playlist.This happens both on my Android phone and on my Windows...
I have an annoying issue with one of my playlists. No matter where I am within the playlist, it skips to the start of it after having just played one, maybe two songs further down in my playlist. Th...
356 Views
0 replies
0 likes
Not sure where to post this but I was having issues with volume on Android and turning off normalisation wasn't a help. However, changing Region on the actual phone to India instead of Uk fixed it. Turns out the EU implement volume restrictions, chan...
Not sure where to post this but I was having issues with volume on Android and turning off normalisation wasn't a help. However, changing Region on the actual phone to India instead of Uk fixed it. T...
417 Views
0 replies
0 likes
PlanPremiumCountryU.s.DevicePixel 2Operating SystemAndroid 9 My Question or IssueWhen you send a Spotify link to someone on Snapchat when they click the "Play On Spotify" button it does nothing no matter how many times you click the button! It's supp...
Plan Premium Country U.s. Device Pixel 2 Operating System Android 9 My Question or Issue When you send a Spotify link to someone on Snapchat when they click the "Play On Spotify" but...
1524 Views
0 replies
3 likes
I have an honor 10 lite that runs android version 9 and when I play Spotify the notification shows on the lock screen but I don't have any of the controls. I have deleted and reinstalled it, updated it and made sure all app permissions and notificati...
I have an honor 10 lite that runs android version 9 and when I play Spotify the notification shows on the lock screen but I don't have any of the controls. I have deleted and reinstalled it, updated ...
332 Views
0 replies
0 likes
PlanFreeCountrySaudi ArabiaDeviceSamsung J7 Prime (old), Huawei P30 Pro (new) Operating System(Android 7.0 and 9.0) My Question or IssueHello! I just wanted to ask how the skipping works, just wondering why I can skip songs on my old phone without Sp...
Plan Free Country Saudi Arabia Device Samsung J7 Prime (old), Huawei P30 Pro (new) Operating System (Android 7.0 and 9.0) My Question or Issue Hello! I just wanted to a...
Composer
869 Views
3 replies
0 likes
PlanPremiumCountryUnited StatesDeviceLG TributeOperating SystemAndroid-Exact OS is irrelevant, this is a GENERAL FUNCTIONALITY query. My Question or IssueHow do I fully stop a song that is playing? To be explicitly clear on my question, by "fully sto...
Plan Premium Country United States Device LG Tribute Operating System Android-Exact OS is irrelevant, this is a GENERAL FUNCTIONALITY query. My Question or Issue How do I fully stop ...
694 Views
0 replies
0 likes
PlanPremiumCountryMéxico DeviceHuawei mate 20 lite Operating SystemAndroid My Question or IssueNo me cargan las playlist sin conexión a Internet, solo álbumes, tengo la cuenta premium, ayúdenme por favor.
Plan Premium Country México Device Huawei mate 20 lite Operating System Android My Question or Issue No me cargan las playlist sin conexión a Internet, solo álbum...
551 Views
0 replies
1 likes
PlanPremiumCountryUK DeviceSamsung Galaxy 8Operating SystemAndroid (latest) My Question or IssueI can no longer find a way to download all saved albums, is there a way to do it now that not everything is added to saved songs? I'm having this problem ...
Plan Premium Country UK Device Samsung Galaxy 8 Operating System Android (latest) My Question or Issue I can no longer find a way to download all saved albums, is there a...
371 Views
0 replies
0 likes
Not sure what was wrong with the old spotify app.. i guess with the new update the ability to simply view all songs you have saved and shuffle play all has been removed.. quick saving songs is no longer a thing aswell..? i only have a heart button th...
Not sure what was wrong with the old spotify app.. i guess with the new update the ability to simply view all songs you have saved and shuffle play all has been removed.. quick saving songs is no lon...
Newbie
813 Views
1 replies
5 likes
PlanStudent PremiumCountryUSADeviceGalaxy 9Operating SystemAndroid Liking individuals songs will add it to "Liked Songs" but if I try and save an album it won't add it to liked songs. Even if I go to the album unlike and relike each individual song i...
Plan Student Premium Country USA Device Galaxy 9 Operating System Android Liking individuals songs will add it to "Liked Songs" but if I try and save an album it won't add it to liked...
Spotify Legend
34718 Views
27 replies
30 likes
PlanPremiumCountry DeviceSamsung A5Operating SystemAndroid My Question or IssueHello. So I keep having the same problem regarding my Library song's automatically downloading, even though I have disabled that function. Can't seem to find any solution ...
Plan Premium Country Device Samsung A5 Operating System Android My Question or Issue Hello. So I keep having the same problem regarding my Library song's automatically...
1285 Views
0 replies
2 likes
Hi everybody, I have a problem with the order of my playlists and folders on my Android smartphone. The right order I set on Desktop does not appear when I press on "Playlists" on my phone, but it only appears when I want to add a song to a Playlist....
Hi everybody, I have a problem with the order of my playlists and folders on my Android smartphone. The right order I set on Desktop does not appear when I press on "Playlists" on my phone, but it on...
491 Views
0 replies
3 likes
I am trying to put some songs that I have that aren't available on spotify onto my phone, most of them download albeit with a lot of convincing for some of them (having to make a new playlist just to download one song, changing the names of the files...
I am trying to put some songs that I have that aren't available on spotify onto my phone, most of them download albeit with a lot of convincing for some of them (having to make a new playlist just to...
280 Views
0 replies
0 likes
PlanPremiumCountryBrazilDeviceXiaomi Mi A2Operating SystemAndroid 9 (Android One) My Question or IssueHi, I was trying to hear a band that my friend told me it was very nice. I searched for the band's name and entered they profile, then I clicked in ...
Plan Premium Country Brazil Device Xiaomi Mi A2 Operating System Android 9 (Android One) My Question or Issue Hi, I was trying to hear a band that my friend told me it was v...
Spotify Legend
597 Views
6 replies
0 likes
PlanPremiumCountryBrazilDeviceSamsung S9 +Operating SystemAndorid Oreo My Question or IssueA week ago my Spotify starts to play musics that i don't even have in my library.If i'm listening an album, sudenly the music changes for another album from a ...
Plan Premium Country Brazil Device Samsung S9 + Operating System Andorid Oreo My Question or Issue A week ago my Spotify starts to play musics that i don't even have in my li...
Spotify Legend
510 Views
2 replies
1 likes
Hi Spotify! My library used to have menus like the left image and then one day this changed to the setup on the right. I want to get this back! The image on the left is of my friends spotify app, the one on the right is mine. Both are the same versio...
Hi Spotify! My library used to have menus like the left image and then one day this changed to the setup on the right. I want to get this back! The image on the left i...
Spotify Legend
1840 Views
6 replies
6 likes
PlanPremium FamilyCountryAccount is in Germany but im currently in New Zealand.DeviceSamsung Galaxy S8+Operating SystemAndroid 9 After restarting my phone spotify redownloads all the songs that i previously downloaded and rests my Storage device back...
Plan Premium Family Country Account is in Germany but im currently in New Zealand. Device Samsung Galaxy S8+ Operating System Android 9 After restarting my phone spotify redownloads a...
Spotify Legend
483 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy S8Operating SystemOne UI version 1.0Adroid version 9 My Question or IssueThe on-screen buttons (lock-screen) are not working any more. I'm not sure if it just stoped working or maby related with an Androi...
Plan Premium Country Germany Device Samsung Galaxy S8 Operating System One UI version 1.0 Adroid version 9 My Question or Issue The on-screen buttons (lock-screen) are not working a...
Casual Listener
546 Views
2 replies
2 likes
PlanPremiumCountryUnited StatesDeviceGoogle Pixel 3XLOperating SystemAndroid 9 Pie My Question or IssueI have used and loved Spotify for years and years. And when I say "use", I mean I REALLY use Spotify. It is playing on my phone about 9 hours a day...
Plan Premium Country United States Device Google Pixel 3XL Operating System Android 9 Pie My Question or Issue I have used and loved Spotify for years and years. And when I say "use"...
Casual Listener
1453 Views
2 replies
1 likes
PlanPremiumCountryPortugal DeviceXiaomi MI 5XOperating SystemMIUI 9.5 My kpop playlists refuse to play one artist, (G)I-DLE.Tried deleting everything, creating new playlists, restarting and resetting my phone, nothing works.Tried starting the playlis...
Plan Premium Country Portugal Device Xiaomi MI 5X Operating System MIUI 9.5 My kpop playlists refuse to play one artist, (G)I-DLE. Tried deleting everything, creating new p...
295 Views
0 replies
0 likes
