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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Data connection and offline download

PlanPremiumCountryItalyDeviceHuawei P9 liteOperatingAndroidMy Question or IssueHi, just an info: when i've downloaded my songs to be played offline and at the same time i'm using data connection to listen these offline songs, i'm still consuming data...

Regular

Plan Premium Country Italy Device Huawei P9 lite Operating Android My Question or Issue Hi, just an info: when i've downloaded my songs to be played offline and at the same time i'm using da...

580 Views

0 replies

0 likes

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Songs stop playing???

PlanPremiumGalaxy s10 plusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAfter the recent app update and after awhile of playing music either in my library which is downloaded or a playlist that isn't downloaded it random...

Newbie

Plan Premium Galaxy s10 plus Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue After the recent app update and after awhile of playing music either in m...

ahsubaby

Newbie

1976 Views

2 replies

0 likes

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Can't find the equalizer

PlanPremiumCountryItalyDevice(Huawei Mate10 light)Operating System(Android) My Question or IssueI have app version 8.5.1.734 on my device and I can't find the equalizer under Settings -> Music Quality.Why? Is it elsewhere in my version?

Casual Listener

Plan Premium Country Italy Device (Huawei Mate10 light) Operating System (Android)   My Question or Issue I have app version 8.5.1.734 on my device and I can't find the equalizer under...

517 Views

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0 likes

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Songs downloading again every restart at internal.

PlanPremiumCountryPhilippinesDeviceSamsung Galaxy A6Operating SystemAndroid Pie My Question or IssueAfter every restart, I think because of my SD card, Spotify has to download every song again, and I have to switch the storage option to SD card again...

Visitor

Plan Premium Country Philippines Device Samsung Galaxy A6 Operating System Android Pie   My Question or Issue After every restart, I think because of my SD card, Spotify has to downloa...

379 Views

0 replies

1 likes

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Playback problem with 4G network

PlanPremiumCountryItalyDevice(Huawei mate 10 pro)Operating System(Android 9) My Question or IssueIt's since yesterday that I've encountered some issues playing music under 4G network. The network is fully functional on other apps, only Spotify seems ...

Casual Listener

  Plan Premium Country Italy Device (Huawei mate 10 pro) Operating System (Android 9)   My Question or Issue It's since yesterday that I've encountered some issues playing music ...

Palix

Casual Listener

987 Views

1 replies

1 likes

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Music stopping/app closing

PlanPremiumCountryArgentinaDeviceLG Q6 Operating SystemAndroid Nougat 7.1.1 La aplicación deja de reproducir o directamente se cierra de la barra de tareas al abrir un gif de un estado de WhatsApp, lo cual me parece raro porque los archivos gif no ti...

Newbie

Plan Premium Country Argentina Device LG Q6  Operating System Android Nougat 7.1.1   La aplicación deja de reproducir o directamente se cierra de la barra de tareas al abrir un gif...

402 Views

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Nothing works... But your competitor's app does.

PlanPremiumCountryUSA DeviceLG ThinQOperating SystemAndroid 8.0 My Question or IssueFor the last week or so, the app on my phone has been very unstable. It crashes, it comes back, crashes again. It crashes on it's own, when it's connected via Bluetoo...

Casual Listener

Plan Premium Country USA   Device LG ThinQ Operating System Android 8.0     My Question or Issue For the last week or so, the app on my phone has been very unstable.  ...

FamousHerself

Music Fan

880 Views

2 replies

0 likes

crashing
LG thinQ
Unstable
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Local files for my android not working

PlanPremiumCountrySwedenDeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueI have a problem connecting my local files from my Windows computer to my Samsung galaxy 9. I create a folder and add it to my library and then check the box so...

Newbie

Plan Premium Country Sweden Device Samsung Galaxy 9 Operating System Android   My Question or Issue I have a problem connecting my local files from my Windows computer to my Samsung ga...

439 Views

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Superuser Contribution ¿A qué calidad se reproduce una canción que tengo descarga y al mismo tiempo estoy conectado a Wifi?

Tengo una duda y es sobre a qué calidad se reproduce una canción que he descargado con calidad normal, sin embargo estoy conectado a WIFI con la configuración de calidad en muy alta. ¿Cuando reproduzco la canción se reproduce en calidad normal o en c...

Casual Listener

Tengo una duda y es sobre a qué calidad se reproduce una canción que he descargado con calidad normal, sin embargo estoy conectado a WIFI con la configuración de calidad en muy alta. ¿Cuando reproduz...

Petya

Community Legend

984 Views

1 replies

0 likes

Calidad
calidad muy alta
descarga
reproducción
sin conexión
wifi
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Instagram Stories Play on Spotify Problem

PlanPremiumCountryTurkeyOperating SystemAndroid Kitkat 4.4 My Question or Issuei can share a song on Instagram Stories but it doesn't have this "Play on Spotify" button, how can i solve this problem? My friend doesn't have this problem on his iPhone ...

Casual Listener

Plan Premium Country Turkey Operating System Android Kitkat 4.4   My Question or Issue i can share a song on Instagram Stories but it doesn't have this "Play on Spotify" button, how can ...

mrtcndgrl

Casual Listener

1444 Views

2 replies

0 likes

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My app doesn't have a 'Song' menu

PlanPremiumCountryNew ZealandDeviceSamsung Galaxy A5 Operating SystemAndroid My Question or IssueDownloaded Spotify this morning and was transfering all my music etc. over from my old music apps, when I realised that my app doesn't have a menu where ...

Newbie

Plan Premium Country New Zealand Device Samsung Galaxy A5  Operating System Android   My Question or Issue Downloaded Spotify this morning and was transfering all my music etc. ov...

Deadjim

Roadie

632 Views

1 replies

1 likes

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Still Geoblocked (Réunion Island)

Hello, here is a few informations PlanFree (plan to premium soon)CountryFrance (Réunion island precisely)DeviceSamsung galaxy J2/S6Operating SystemAndroid GO 8.1 My Question or IssueYour services on Android aka Google play are still unavaible for Reu...

Casual Listener

Hello, here is a few informations   Plan Free (plan to premium soon) Country France (Réunion island precisely) Device Samsung galaxy J2/S6 Operating System Android GO 8.1   My Qu...

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Superuser Contribution spotify not showing up in "your music services"

hi, i have an android phone, i had a problem where i couldn't get the google assistant to play anything on spotify, then i went to check if spotify was selected in the "your music services" section under google assistant settings and discovered that ...

Newbie

hi, i have an android phone, i had a problem where i couldn't get the google assistant to play anything on spotify, then i went to check if spotify was selected in the "your music services" section u...

Alex

Spotify Legend

1995 Views

2 replies

1 likes

Android
Google Assistant
voice
voice commands
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Spotify closing itself

Whenever I'm listening to spotify while using Instagram, I tap to play sound on a video and Spotify pauses music, however it will also usually close the app and restart the song I was listening to. PlanFreeCountryUSADeviceLG Stylo 4Operating SystemAn...

Newbie

Whenever I'm listening to spotify while using Instagram, I tap to play sound on a video and Spotify pauses music, however it will also usually close the app and restart the song I was listening to.&n...

611 Views

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Custom sort order in my playlist.

PlanremiumCountrySwedenDeviceSamsung Galaxy Note 8Operating SystemAndroid Oreo My Question or IssuePretty please, with sugar on top, fix the custom sort order in playlists on Android!! How hard can it be?People have askt for it for years now. And Yes...

Casual Listener

Plan remium Country Sweden Device Samsung Galaxy Note 8 Operating System Android Oreo   My Question or Issue Pretty please, with sugar on top, fix the custom sort order in playlis...

640k

Casual Listener

954 Views

1 replies

2 likes

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Where Did History Go?

I have the setting checked to carry on playing similar music at the ned of an album. Up until yesterday this has never worked & I've never been bothered. But yesterday at the end of an album, playback did continue with a coupe of tracks that are of i...

Casual Listener

I have the setting checked to carry on playing similar music at the ned of an album. Up until yesterday this has never worked & I've never been bothered. But yesterday at the end of an album, pla...

MattSuda

Spotify Star

542 Views

1 replies

0 likes

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Denon and Spotify Connect - only for premium users

PlanFreeCountryAustraliaDeviceSamsung S7 - Denon AVR-x1000Operating SystemAndroid 8.0 I have recently updated firmware on my Denon AVR-X1000 receiver hoping to be able to use Spotify Connect as I have heard that it will be available for Spotify Free ...

Newbie

  Plan Free Country Australia Device Samsung S7 - Denon AVR-x1000 Operating System Android 8.0   I have recently updated firmware on my Denon AVR-X1000 receiver hoping to be able ...

user-removed

Not applicable

2736 Views

1 replies

3 likes

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Playlist skips to the beginning

I have an annoying issue with one of my playlists. No matter where I am within the playlist, it skips to the start of it after having just played one, maybe two songs further down in my playlist.This happens both on my Android phone and on my Windows...

Newbie

I have an annoying issue with one of my playlists. No matter where I am within the playlist, it skips to the start of it after having just played one, maybe two songs further down in my playlist. Th...

366 Views

0 replies

0 likes

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Volume on spotify

Not sure where to post this but I was having issues with volume on Android and turning off normalisation wasn't a help. However, changing Region on the actual phone to India instead of Uk fixed it. Turns out the EU implement volume restrictions, chan...

Newbie

Not sure where to post this but I was having issues with volume on Android and turning off normalisation wasn't a help. However, changing Region on the actual phone to India instead of Uk fixed it. T...

425 Views

0 replies

0 likes

volume
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