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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35994 Views
  • 64 replies
  • 25 likes
  • 35994 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874117 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874117 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Cant listen to songs on playlist even though i have them downloaded

I have songs on my playist on my pc that are not on spotify so i put them on there through local files and i wanted those songs on my andriod so i put those songs on a micro sd but spotify doesnt reconize them as those songs and i cant accses local f...

  • Casual Listener
  • I have songs on my playist on my pc that are not on spotify so i put them on there through local files and i wanted those songs on my andriod so i put those songs on a micro sd but spotify doesnt rec...
  • 233 Views
  • 0 replies
  • 0 likes
  • 233 Views
  • 0 replies
  • 0 likes

"Liking" a song on android no longer adds to "Saved" on desktop

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S8+Operating SystemAndroid Oreo My Question or IssueSince they updated the android app, whenevr I "Like" a song on my android phone it is added to my "Liked Songs" playlist. However, when I go to my win...

  • Casual Listener
  • Plan Premium Country Australia Device Samsung Galaxy S8+ Operating System Android Oreo   My Question or Issue Since they updated the android app, whenevr I "Like" a song on my and...
  • SpaceJesus
  • Casual Listener
  • 232 Views
  • 1 replies
  • 1 likes
  • 232 Views
  • 1 replies
  • 1 likes

Podcast problems

PlanFreeCountryUSDeviceSamsung Galaxy 9, Windows PCOperating SystemDon't know/not relevant My Question or IssueI'm having trouble playing History of Rome podcast episodes. I checked and I don't have a problem with Revolutions episodes and the issue p...

  • Casual Listener
  • Plan Free Country US Device Samsung Galaxy 9, Windows PC Operating System Don't know/not relevant   My Question or Issue I'm having trouble playing History of Rome podcast episodes. I ...
  • Philistine88
  • Casual Listener
  • 643 Views
  • 2 replies
  • 0 likes
  • 643 Views
  • 2 replies
  • 0 likes

Solved!! "Next/previous track" commands via audio jack not being recognized

PlanPremiumCountryCanadaDeviceGoogle Pixel 3 XLOperating SystemAndroid 9.0 "Pie" My Question or IssueStandard wired earbuds often come with a button to control audio on the device. Single-click for pause/play, double-click for "next track" and triple...

  • Casual Listener
  • Plan Premium Country Canada Device Google Pixel 3 XL Operating System Android 9.0 "Pie"   My Question or Issue Standard wired earbuds often come with a button to control audio on the d...
  • sodap0p53
  • Casual Listener
  • 1739 Views
  • 3 replies
  • 0 likes
  • 1739 Views
  • 3 replies
  • 0 likes

Current listening device changes when i press the Next music button

PlanPremiumCountryBrazilDeviceMotorola Z2 PlayOperating SystemAndroid 8.0.0 My Question or IssueWhile I'm listening on my PC using the windows client and use the lock screen or the notification bar controls to skip the current playing song, sometimes...

  • Newbie
  • Plan Premium Country Brazil Device Motorola Z2 Play Operating System Android 8.0.0   My Question or Issue While I'm listening on my PC using the windows client and use the lock screen ...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Spotify just overall bugging?

So recently I bought the Premium Duo, and when using spotify, the songs either don't start, or when they do, they play for a few seconds and stop. My gf is saying her works fine, but im encountering problem after problem. Spotify doesn't even connect...

  • Newbie
  • So recently I bought the Premium Duo, and when using spotify, the songs either don't start, or when they do, they play for a few seconds and stop. My gf is saying her works fine, but im encountering ...
  • 384 Views
  • 0 replies
  • 0 likes
  • 384 Views
  • 0 replies
  • 0 likes

External Storage Not Showing Up

PlaPremiumCountryUnited statesDeviceGalaxy s7 edgeOperating SystemAndroid My Question or IssueMy external storage has 64 gb on it so it has plenty of room for music. I know it works fine because i have apps and pictures saved on it, but spotify isnt ...

  • Newbie
  •   PlaPremium Country United states Device Galaxy s7 edge Operating System Android     My Question or Issue My external storage has 64 gb on it so it has plenty of room for m...
  • 582 Views
  • 0 replies
  • 0 likes
  • 582 Views
  • 0 replies
  • 0 likes

Genius / Behind the Lyrics should be removed completely

PlanPremiumCountryNetherlands DeviceGoogle Pixel XLOperating SystemLatest My Question or IssueI've tried to turn off behind the lyrics multiple times but without success and now the whole option to do so is gone.I would like to see an option to remov...

  • Newbie
  •   Plan Premium Country Netherlands   Device Google Pixel XL Operating System Latest   My Question or Issue I've tried to turn off behind the lyrics multiple times but ...
  • 1275 Views
  • 0 replies
  • 4 likes
  • Behind the lyrics
    Genius
    sucks
  • 1275 Views
  • 0 replies
  • 4 likes

Playback problem with 4G network

PlanPremiumCountryItalyDevice(Huawei mate 10 pro)Operating System(Android 9) My Question or IssueIt's since yesterday that I've encountered some issues playing music under 4G network. The network is fully functional on other apps, only Spotify seems ...

  • Casual Listener
  •   Plan Premium Country Italy Device (Huawei mate 10 pro) Operating System (Android 9)   My Question or Issue It's since yesterday that I've encountered some issues playing music ...
  • Palix
  • Casual Listener
  • 839 Views
  • 1 replies
  • 1 likes
  • 839 Views
  • 1 replies
  • 1 likes

Music stops loading after 3 songs

PlanPremiumCountryItalyDeviceHuawei p20Operating SystemAndroid 8.0.0 My Question or IssueWhen playing Spotify from my premium account on Android App, after 3 songs the streaming simply stops and I can't play music anymore, even restarting the app. Th...

  • Casual Listener
  • Plan Premium Country Italy Device Huawei p20 Operating System Android 8.0.0   My Question or Issue When playing Spotify from my premium account on Android App, after 3 songs the stream...
  • offgirl
  • Casual Listener
  • 931 Views
  • 4 replies
  • 1 likes
  • 931 Views
  • 4 replies
  • 1 likes

Bluetooth audio connected but not playing

PlanFreeCountryUS DeviceMoto Z Droid PlayOperating SystemAndroid 8.0.0 My Question or IssueI've been listening to Spotify via Bluetooth in a 2015 Toyota Prius for a few weeks, suddenly it no longer plays audio when connected, only a second of the son...

  • Regular
  •   Plan Free Country US   Device Moto Z Droid Play Operating System Android 8.0.0   My Question or Issue I've been listening to Spotify via Bluetooth in a 2015 Toyota Prius ...
  • krbroadfoot
  • Regular
  • 27811 Views
  • 9 replies
  • 10 likes
  • bluetooth
    Car
    connection
    Streaming Issue
  • 27811 Views
  • 9 replies
  • 10 likes

Music stops as soon as Samsung (S8) screen is locked.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 428 Views
  • 0 replies
  • 0 likes
  • 428 Views
  • 0 replies
  • 0 likes

Unlimited sur le Pc, mais Free sur le smartphone (même compte)

PlanUnlimitedCountryFranceDeviceGalaxyOperating SystemWindows 7 My Question or IssueBonjour, Je suis titulaire depuis 2016 d'un compte unlimited. Le forfait est débité tous les mois. Récemment, j'ai installé l'appli spotifiy sur mon smartphone. Je su...

  • Newbie
  • ...ébité tous les mois. Récemment, j'ai installé l'appli spotifiy sur mon smartphone. Je suis bien connecté... mais je n'ai accès qu'aux fonctionnalités de l'innomable version free (lecture aléatoire, public...
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

BMW ConnectedDrive Note 8 Android 9

To run the application in the car I have to remove and add a bluetooth device after entering the car every time. Although the application is open on my smartphone. PlanPremiumCountryPolandDevice(Samsung Note Operating System(Android 9) My Question or...

  • Casual Listener
  • To run the application in the car I have to remove and add a bluetooth device after entering the car every time. Although the application is open on my smartphone.   Plan Premium Country Po...
  • 455 Views
  • 0 replies
  • 0 likes
  • 455 Views
  • 0 replies
  • 0 likes

Playlist search doesn't filter

Plan: PremiumCountry: Germany Device: Nexus 6POperating System: Android 8.1.0 (Oreo) My Question or IssueHey, first of all, I might be missing something here. I'm using the "search playlist" as a way to filter it because the "filter" bar is gone sinc...

  • Regular
  • Plan: Premium Country: Germany   Device: Nexus 6P Operating System: Android 8.1.0 (Oreo)   My Question or Issue Hey,   first of all, I might be missing something here. I'...
  • 496 Views
  • 0 replies
  • 0 likes
  • 496 Views
  • 0 replies
  • 0 likes

Spotify purging my songs

PlanFreeCountryUSAOperatingAndroidMy Question or IssueAlmost the entire discography of 2 bands was purged from my "liked songs" list, with no way to get them back on. They still show up as liked, and when removing/re-adding the heart, a message sayin...

  • Newbie
  • Plan Free Country USA Operating Android My Question or Issue Almost the entire discography of 2 bands was purged from my "liked songs" list, with no way to get them back on. They still show up...
  • 418 Views
  • 0 replies
  • 0 likes
  • 418 Views
  • 0 replies
  • 0 likes

No Changes in Recommendations

Hi , I have been using Spotify in India since launch on Samsung A7 (with Pie update). The App has stopped updating the recommended playlists and albums and keeps showing the same. Most of them I dont even listen to. Albums are static and not changing...

  • Regular
  • Hi , I have been using Spotify in India since launch on Samsung A7 (with Pie update). The App has stopped updating the recommended playlists and albums and keeps showing the same. Most of them I dont...
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

I don't have equalizer

PlanPremiumCountryItalyDeviceHuawei Mate10 liteOperating SystemAndroid My Question or IssueMy Spotify App (v. 8.5.2.759) does not have the equalizer where it is supposed to be (see attachment). Why? How can I get it?

  • Casual Listener
  • Plan Premium Country Italy Device Huawei Mate10 lite Operating System Android   My Question or Issue My Spotify App (v. 8.5.2.759) does not have the equalizer where it is supposed to b...
  • Bittencourt
  • Spotify Star
  • 489 Views
  • 1 replies
  • 0 likes
  • 489 Views
  • 1 replies
  • 0 likes

[Mobile] Artist page not loading when accessing from the library

PlanPremiumCountryUSADeviceLG rebel 4Operating SystemAndroid Oreo My Question or IssueThis seems to be an issue you claim to have fixed but clearly have not. When i go into the artists page in my library and try to select an artist, specifically Agai...

  • Casual Listener
  • Plan Premium Country USA Device LG rebel 4 Operating System Android Oreo   My Question or Issue This seems to be an issue you claim to have fixed but clearly have not.  &nbs...
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

Not allowed to view Release Notes?

I've been wanting to view the release notes for updates that you guys put out. I finally decided to search here for them. I found a post by Per that links to all patch notes for each system, but it says access denied for each of the links.You do not ...

  • Newbie
  • I've been wanting to view the release notes for updates that you guys put out. I finally decided to search here for them. I found a post by Per that links to all patch notes for each system, but it s...
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes