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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 36025 Views
  • 64 replies
  • 25 likes
  • 36025 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874131 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874131 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25578 Views
  • 3 replies
  • 0 likes
  • 25578 Views
  • 3 replies
  • 0 likes

"Tu librería" tiene una UI diferente

Que tal, soy parte de un plan familiar, actualmente uso un Sony Xperia XA2 Ultra con Android 9. Cuando recién comencé a usar Spotify (a inicios del año 2019), en mi librería tenía una UI donde podía reproducir todas las canciones que había descargado...

  • Newbie
  • Que tal, soy parte de un plan familiar, actualmente uso un Sony Xperia XA2 Ultra con Android 9.  Cuando recién comencé a usar Spotify (a inicios del año 2019), en mi librería tenía una UI donde...
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

Fiat 500 Android

PlanPremiumCountryUKDeviceSamsung S10EOperating SystemAndroid 9 My Question or IssueI'm trying to connect my Samsung phone to my Fiat 500. It can play from Play Music no problem, but it won't connect Spotify for some reason. Anyone know why?

  • Casual Listener
  •   Plan Premium Country UK Device Samsung S10E Operating System Android 9   My Question or Issue I'm trying to connect my Samsung phone to my Fiat 500. It can play from Play Music...
  • Bittencourt
  • Spotify Star
  • 3346 Views
  • 8 replies
  • 0 likes
  • 3346 Views
  • 8 replies
  • 0 likes

Quot; in lyrics

Lyrics are showing "quot;" rather than double quotes. Messing with my karaoke skills Not a huge deal, but probably a pretty easy fix. Screenshot attached. Android 8.1 Galaxy Note 8

  • Regular
  • Lyrics are showing "quot;" rather than double quotes. Messing with my karaoke skills 😉 Not a huge deal, but probably a pretty easy fix. Screenshot attached.    Android 8.1 Galaxy Note 8
  • 404 Views
  • 0 replies
  • 0 likes
  • lyrics
  • 404 Views
  • 0 replies
  • 0 likes

Playing a single track defaults to Repeat.

PlanPremiumCountryUKDeviceGalaxy S10+ Operating SystemAndriod P My Question or IssueWhen I choose a single track to play it defaults to repeat that single track. I've tried re installing. I've tried changing password. I've tried clearing the cache on...

  • Casual Listener
  • Plan Premium Country UK Device Galaxy S10+  Operating System Andriod P   My Question or Issue When I choose a single track to play it defaults to repeat that single track. &n...
  • 589 Views
  • 0 replies
  • 4 likes
  • 589 Views
  • 0 replies
  • 4 likes

Spotify on Android Auto doesn't automatically select "This Phone" as the listening device

Plan: PremiumCountry: USADevice: Oneplust 6T, Android Pie Repro steps:Set up an internet connected bluetooth device at your home, like a receiverPlay music on that bluetooth deviceGo to your car that has a bluetooth receiver that Android paired with ...

  • Newbie
  • Plan: Premium Country: USA Device: Oneplust 6T, Android Pie   Repro steps: Set up an internet connected bluetooth device at your home, like a receiver Play music on that bluetoo...
  • Appagiatora
  • Newbie
  • 1002 Views
  • 1 replies
  • 3 likes
  • 1002 Views
  • 1 replies
  • 3 likes

Samsung Gear App and this website fail

https://www.twitlonger.com/show/n_1sqsbou My Question or Issue: read the link and see the attached pics

  • Newbie
  • https://www.twitlonger.com/show/n_1sqsbou   My Question or Issue: read the link and see the attached pics  
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Autoplay turning off

I'm having an issue work autoplay shutting itself off. I'll turn it on in the settings and I can exit my settings, go back into it and it'll be turned off. I love autoplay so much and since I updated to the latest version off the app, it went stay on...

  • Newbie
  • I'm having an issue work autoplay shutting itself off. I'll turn it on in the settings and I can exit my settings, go back into it and it'll be turned off. I love autoplay so much and since I updated...
  • 233 Views
  • 0 replies
  • 0 likes
  • 233 Views
  • 0 replies
  • 0 likes

App not available in my country but should be

My plan is Premium, I'm located in Poland but Google Play says that app not available in my country, even though I have a Polish credit card attached to me Google Pay account, and this same credit card in my Spotify account. I have Xiaomi Mi A2 Lite,...

  • Newbie
  • My plan is Premium, I'm located in Poland but Google Play says that app not available in my country, even though I have a Polish credit card attached to me Google Pay account, and this same credit ca...
  • 210 Views
  • 0 replies
  • 0 likes
  • 210 Views
  • 0 replies
  • 0 likes

Songs do not appear

PlanPremiumCountryBrazilDeviceMotorola G5Operating SystemAndroid 8.1.0 My Question or IssueSome artists I usually listen to have more than 100 songs saved in my account. When I open the page of saved songs (downloaded or not downloaded) of these arti...

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  • Newbie
  • Plan Premium Country Brazil Device Motorola G5 Operating System Android 8.1.0   My Question or Issue Some artists I usually listen to have more than 100 songs saved in my account. When...
  • 174 Views
  • 0 replies
  • 0 likes
  • 174 Views
  • 0 replies
  • 0 likes

Can't rewind or fast-foward in Android app.

PlanFree/PremiumUnited States DeviceSamsung Galaxy s10eOperating SystemAndroid 9 I just moved from an iPhone to a Samsung Galaxy s10e, and I can't figure out how to rewind and fast-foward a track in the Android Spotify app. On the iPhone I just had t...

  • Newbie
  • Plan Free/Premium United States   Device Samsung Galaxy s10e Operating System Android 9   I just moved from an iPhone to a Samsung Galaxy s10e, and I can't figure out how to rewi...
  • 432 Views
  • 0 replies
  • 0 likes
  • 432 Views
  • 0 replies
  • 0 likes

Can Not Play Selected Song, Only Shuffle But In Google Pixel Can Selected

PlanFreeCountryIndonesia DeviceGoogle Pixel 3 and SamsungGalaxy 9Operating SystemAndroid My Question or IssueI have 2 device different that is Google Pixel 3 and Samsung S9, but when i play spotify on Google Pixel 3, i can select any song without shu...

  • Newbie
  • Plan Free Country Indonesia   Device Google Pixel 3 and SamsungGalaxy 9 Operating System Android   My Question or Issue I have 2 device different that is Google Pixel 3 and Samsu...
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Podcast list is broken

PlanPremiumCountryCanadaDevicePixel 2Operating SystemAndroid P My Question or IssueSince the latest update, the podcast list is broken. It used to be very smart and show me exactly where I was. Now I only have the option to sort by unplayed or the ot...

  • Regular
  •   Plan Premium Country Canada Device Pixel 2 Operating System Android P   My Question or Issue Since the latest update, the podcast list is broken. It used to be very smart and s...
  • bbbbarryc
  • Regular
  • 1708 Views
  • 3 replies
  • 2 likes
  • 1708 Views
  • 3 replies
  • 2 likes

Hide artist option missing in premium account

PlanPremiumCountryAustraliaDeviceOppo IssueI've recently upgraded to premium and have noticed that my ability to hide an artist has disappeared. I currently have the latest update. I've uninstall and reinstalled the app. I've checked on my friend's p...

  • Newbie
  • Plan Premium Country Australia Device Oppo   Issue I've recently upgraded to premium and have noticed that my ability to hide an artist has disappeared. I currently have the latest upd...
  • 426 Views
  • 0 replies
  • 0 likes
  • hide artist
  • 426 Views
  • 0 replies
  • 0 likes

Spotify not loading music using cellular option

PlanPremium on Galaxy Watch My Question or IssueIm trying to play music on my galaxy watch using the cellular data but the playlist ar not loading up even tho I have a signal

  • Newbie
  • Plan Premium on Galaxy Watch   My Question or Issue Im trying to play music on my galaxy watch using the cellular data but the playlist ar not loading up even tho I have a signal
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

Superuser Contribution Daily Mixes disappeared

Plan: PremiumCountry: India Device: OnePlus 5Operating System: Android 9 My Question or Issue: Hi, I downloaded Spotify after the launch in India. Daily Mixes was something I really really liked and got a premium subscription soon after. As soon as I...

  • Casual Listener
  • Plan: Premium Country: India   Device: OnePlus 5 Operating System: Android 9   My Question or Issue: Hi, I downloaded Spotify after the launch in India. Daily Mixes was something...
  • kennyboy6
  • Casual Listener
  • 1085 Views
  • 3 replies
  • 0 likes
  • 1085 Views
  • 3 replies
  • 0 likes

I can't see Spotify in my lock screen

In my Huawei GR5 I can't see the Spotify widget in my lock screen so I have to unlock my cellphone to change the song.What should I do?

  • Newbie
  • In my Huawei GR5 I can't see the Spotify widget in my lock screen so I have to unlock my cellphone to change the song. What should I do?  
  • 323 Views
  • 0 replies
  • 1 likes
  • 323 Views
  • 0 replies
  • 1 likes

Spotify loses downloads

PlanPremiumDeviceSamsung Galaxy A8Operating SystemAndroid 8 My Question or IssueI lost all my gigabytes of high-quality downloaded music while travelling for 2 weeks. The music was stored on an SD-card. What happened was that the SD-card was not reco...

  • Casual Listener
  • Plan Premium Device Samsung Galaxy A8 Operating System Android 8   My Question or Issue I lost all my gigabytes of high-quality downloaded music while travelling for 2 weeks. The music w...
  • 598 Views
  • 0 replies
  • 0 likes
  • Android 8
    Anti-piracy
    lost downloads
    Lost Offline Songs
    sd card
  • 598 Views
  • 0 replies
  • 0 likes

Downloaded songs won't load in the app but they're in the phone

PlanPremiumCountryPortugalMy Question or IssueMy downloaded songs stopped working even though there was a "downloaded" icon under the playlist name. I haven't been on the internet all day and still said that I had to download the songs by going onlin...

  • Newbie
  • Plan Premium Country Portugal My Question or Issue My downloaded songs stopped working even though there was a "downloaded" icon under the playlist name. I haven't been on the internet all day a...
  • 464 Views
  • 0 replies
  • 0 likes
  • 464 Views
  • 0 replies
  • 0 likes

How to un-dislike a song

PlanFree/PremiumCountryUSDeviceAndroidOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAs the title says, how to un-dislike a song? Is this still not a feature?If you go to like it and accidentally hit the dislike button, i...

  • Newbie
  •   Plan Free/Premium Country US Device Android Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue As the title says, how to un-dislike a song? Is...
  • 534 Views
  • 0 replies
  • 3 likes
  • 534 Views
  • 0 replies
  • 3 likes

Spotify Search bar, doesn't work

PlanPremiumCountryPolandDeviceSamsung Galaxy S7Operating SystemAndroid 7.0My Question or IssueSo exactly, my search bar doesn't work, when i press it, it says "Oops something went wrong, please try again." Tried to reinstall it, cleared cache but tha...

  • Visitor
  • Plan Premium Country Poland Device Samsung Galaxy S7 Operating System Android 7.0 My Question or Issue So exactly, my search bar doesn't work, when i press it, it says "Oops something went w...
  • Bittencourt
  • Spotify Star
  • 1018 Views
  • 6 replies
  • 0 likes
  • 1018 Views
  • 6 replies
  • 0 likes