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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Playlist not playing one specific artist.

PlanPremiumCountryPortugal DeviceXiaomi MI 5XOperating SystemMIUI 9.5 My kpop playlists refuse to play one artist, (G)I-DLE.Tried deleting everything, creating new playlists, restarting and resetting my phone, nothing works.Tried starting the playlis...

Casual Listener

Plan Premium Country Portugal   Device Xiaomi MI 5X Operating System MIUI 9.5   My kpop playlists refuse to play one artist, (G)I-DLE. Tried deleting everything, creating new p...

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Spotify Insanely Slow on Specific Device

Hello, I am on a Premium Family Plan in Canada. When using spotify on my Asus Zenfone 4 Pro running Andriod 8.0.0 My Issue is that IT is painfully slow to boot up and load Menus, songs and playlists. Music often skips in both my car (on 4g network an...

Casual Listener

Hello, I am on a Premium Family Plan in Canada. When using spotify on my Asus Zenfone 4 Pro running Andriod 8.0.0     My Issue is that IT is painfully slow to boot up and load Menus, son...

SailaZero

Casual Listener

1064 Views

2 replies

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SD Card Problem

I bought a Micro SD card just so I can download songs on Spotify. It was completely problem-free and I used it for almost a year. Now I've switched to a newer phone and I used the same SD Card for almost a month. But suddenly 2 days ago I got an erro...

Regular

I bought a Micro SD card just so I can download songs on Spotify. It was completely problem-free and I used it for almost a year. Now I've switched to a newer phone and I used the same SD Card for al...

leviE

Composer

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1 replies

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[Android] have to download whole spotify songs over and over again.

PlanPremiumCountryGermanyDevice(Samsung Galaxy Note Operating System(Android 9) My Question or IssueIt happened now quite a few times that I have to download my whole music on spotify for playing offline. Seems to happen randomly. It is very annoying...

Newbie

Plan Premium Country Germany Device (Samsung Galaxy Note 😎 Operating System (Android 9)   My Question or Issue It happened now quite a few times that I have to download my whole ...

466 Views

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Spotify app for chromebook

I can’t get the android app to work on my chrome book r11. The app is downloaded but just comes up with a blank screen so I cannot log in. I have tried uninstalling and downloading again but nothing has worked.

Newbie

I can’t get the android app to work on my chrome book r11. The app is downloaded but just comes up with a blank screen so I cannot log in. I have tried uninstalling and downloading again but nothing ...

FdV

Casual Listener

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8 replies

2 likes

Android
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Is it intented that Spotify app does not respect keyevent "KEYCODE_MEDIA_PREVIOUS"?

DeviceOnePlus 5tOperating SystemAndroid Pie(9.0) My Question or IssueSo I stumbled upon an issue that Spotify does not go to start of track or previous track like one would expect, when KeyEvent "KEYCODE_MEDIA_PREVIOUS" is dispatched via AudioManager...

Casual Listener

Device OnePlus 5t Operating System Android Pie(9.0)   My Question or Issue So I stumbled upon an issue that Spotify does not go to start of track or previous track like one would expect, w...

JoniKS

Casual Listener

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Superuser Contribution SD Card Problem

I bought a Micro SD card just so I can download songs on Spotify. It was completely problem-free and I used it for almost a year. Now I've switched to a newer phone and I used the same SD Card for almost a month. But suddenly 2 days ago I got an erro...

Regular

I bought a Micro SD card just so I can download songs on Spotify. It was completely problem-free and I used it for almost a year. Now I've switched to a newer phone and I used the same SD Card for al...

Katerina

Spotify Legend

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After every reboot a new login request

I am using the Android app of Spotify and experience some bug when rebooting my phone. Each time I have to reenter my login credentials. I have found the solution with entering the offline mode which did fix the problem for some people. I do not have...

Visitor

I am using the Android app of Spotify and experience some bug when rebooting my phone. Each time I have to reenter my login credentials. I have found the solution with entering the offline mode which...

user-removed

Not applicable

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1 replies

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Media Controls Not working On Lock Screen

PlanPremiumCountryUSDeviceSamsung Galaxy 10+Operating SystemAndroid 9 My Question or IssueThe Media Controls displayed on my phones lock screen do not work at all. Once I unlock my phone, I am able to change the songs just fine in both the Spotify ap...

Newbie

Plan Premium Country US Device Samsung Galaxy 10+ Operating System Android 9    My Question or Issue The Media Controls displayed on my phones lock screen do not work at all. Once...

Nico

Community Legend

1196 Views

1 replies

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Playing on phone, but skips between Echo devices

PlanPremiumCountryUSADeviceSamsung Galaxy Note 9Operating SystemAndroid OneUI (Pie) My Question or IssueWhile mowing my lawn the other day, I had Spotify set to play only on my phone. After a few minutes, it stopped playing. I checked, and I found th...

Visitor

Plan Premium Country USA Device Samsung Galaxy Note 9 Operating System Android OneUI (Pie)   My Question or Issue While mowing my lawn the other day, I had Spotify set to play only on ...

leviE

Composer

320 Views

1 replies

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Android data usage

Issues resolved by chatting to support. Thanks 

Newbie

Issues resolved by chatting to support. Thanks  

771 Views

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Downloaded music randomly removed, have to re download them all the time

PlanPremiumCountryTurkeyDeviceHTCOperating SystemAndroid 5 My Question or IssueI have quite a few playlists donwloaded. But from time to time, and rather frequently, Spotify decides to remove them, and I have to re-download them. It always gets me by...

Visitor

Plan Premium Country Turkey Device HTC Operating System Android 5   My Question or Issue I have quite a few playlists donwloaded.  But from time to time, and rather frequently, Sp...

leviE

Composer

348 Views

1 replies

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Behind the Lyrics & BT Problem

Hello, I've had issues with my Spotify since the last app update.1. The "Behind the Lyrics" setting can not be disabled. The point is no longer in the menu. Is that a mistake or normal?2. Since the last update, the app does not automatically open and...

Newbie

Hello,   I've had issues with my Spotify since the last app update. 1. The "Behind the Lyrics" setting can not be disabled. The point is no longer in the menu. Is that a mistake or norma...

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How can i see ALL Playlists in Windows App like in iphone or Andoid app?

How can i see ALL Playlists in Windowes App like in iphone or Andoid app? In the Android or iPhona App i can see in the Biblothek ALL Songs, Albums and all Playlists. But in trhe weird damned Windows App i couldnt see all Playlists together and i don...

Casual Listener

  How can i see ALL Playlists in Windowes App like in iphone or Andoid app?   In the Android or iPhona App i can see in the Biblothek ALL Songs, Albums and all Playlists. But in trhe wei...

333 Views

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Playlist will only refresh online

Hi theresorry if you discussed this before but i didnt find anything on it. i have been using spotify since 3-4 years now but since 1 month i have an odd problem. so lets say i got 5 playlists, all downloaded offline:playlist 1: 114 songsplaylist 2: ...

Casual Listener

Hi there sorry if you discussed this before but i didnt find anything on it. i have been using spotify since 3-4 years now but since 1 month i have an odd problem. so lets say i got 5 playlists, all...

gimble61

Casual Listener

625 Views

1 replies

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Just Got a Google Home and...

I intend to use it primarily for Spotify. However, when I play Spotify on the Google Home, my girlfriend can't seem to play on her phone. We're on the Premium Duo plan, so we should both be able to listen on each of our device, yeah? AFAIK, I've only...

Newbie

I intend to use it primarily for Spotify. However, when I play Spotify on the Google Home, my girlfriend can't seem to play on her phone. We're on the Premium Duo plan, so we should both be able to l...

289 Views

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All songs option not available

PlanPremiumCountryIndiaDeviceNokia 7 plusOperating SystemAndroid Pie My Question or IssueI don't see all songs option on my android device anymore .The same is available on my iPad and my PC. I wonder if this is recent UI change that hasn't rolled on...

Visitor

  Plan Premium Country India Device Nokia 7 plus Operating System Android Pie   My Question or Issue I don't see all songs option on my android device anymore .The same is availa...

546 Views

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1 likes

All songs not available
missing features
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Superuser Contribution Unable to move my storage to SD card

Hello, I have Huawei y5 prime. Have an SD card with lots of free space. Tried to transfer the storage from internal to SD by the guide in the troubleshooting which shown like this:Tap Your Library in the menu at the bottom of the screen.Tap Settings ...

Casual Listener

Hello, I have Huawei y5 prime.  Have an SD card with lots of free space.  Tried to transfer the storage from internal to SD by the guide in the troubleshooting which shown like this: Ta...

Cortybanks

Casual Listener

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9 replies

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Media buttons

How to fix media buttons not working on gs9 ??? 

Newbie

How to fix media buttons not working on gs9 ???  

336 Views

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Android smartwatch app automatically saving songs without me saying to

PlanPremiumCountryUSADeviceSamsung Gear Active Smartwatch My Question or IssueI'm listening to music on my watch using Wifi, not on offline mode, and with the "Download" option in my library turned off. Yet, every time I listen to a song and pull up ...

Newbie

Plan Premium Country USA Device Samsung Gear Active Smartwatch   My Question or Issue I'm listening to music on my watch using Wifi, not on offline mode, and with the "Download" option i...

343 Views

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