Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
ThePodfather
PlanFreeCountryUSDeviceOnePlus 7 ProOperating SystemAndroid 9 My Question or IssueMy bass seems to be turning off and on at random times only when I use my Android phone with bluetooth in my car. It does not happen when I use my iPhone. I looked arou...
PlanPremiumCountryUnited States Device(S8+)Operating SystemAndroid My Question or IssueSo whenever I go to voice search with spotify it just restarts the app basically, the logo comes up and it takes me back to the start screen. I wasn't having this ...
PlanPremiumCountryNetherlandsDeviceSamsung s4 miniOperating SystemAndroid My Question or IssueWhenever i try to view the page of an artist i am following from the library tab on the android app, only a blank screen is shown. This issue persists after...
I tried to play a playlist on my Samsung Galaxy s10 running Android Pie today while my internet was down. Spotify would not play the local downloaded songs and complained that the internet was down. Why does Spotify need the internet to play a local ...
PlanFree/PremiumCountry Device(Oneplus 6t)Operating System(Android 9, OxygenOs 9.0.14) My Question or IssueI always the the message - Something went wrongplease give it another try. or it also just loads but never goes anywhere.
I'm a premium member, and this problem is specifically with mobile. In my PC it works fine. I made sure I'm getting a signal, and I'm usually getting full bars with at least 4G if not LTE It had been working perfectly until yesterday. I've restarted ...
PlanPremiumCountryUnited States DeviceSamsung Galaxy Note8Operating SystemAndroid 9.0 My Question or IssueThis has happened several times while I've had this phone, but it's gotten to the point where it's doing it at least once a week. I'm not sure w...
PlanPremiumCountryIndonesiaDeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or IssuePlease bring back again capability to play all songs from the search results. Let's say I'm searching for "My Heart will Go On", then play one from the ...
PlanPremiumCountryNetherlandsDeviceSamsung Galaxy s9+Operating SystemAndroid 9 My Question or IssueWhen I am listening to a playlist and I put my phone to sleep the music keeps stopping and continuing where it stopped. It is very annoying because I c...
PlanPremiumCountrySwedenDeviceSony Xperia F5321Operating SystemAndroid 8.0.0 My Question or IssueBug: Play queue sometimes becomes inaccessible even though there are songs in the queue. Thos has been bugging me for at least a year now. I always think...
PlanFree/PremiumCountryUSADeviceCoolpad LegacyOperating SystemAndroid 9 (whatever desert that is) My Question or IssueI recently downloaded the Spotify Station App. I love it. BUT, I'm unable to stream to my Google Home devices. I tap on the speaker ...
I am using spotify premium on android. Yesterday the app updated and now i cant listen any music i didnt download before.My internet connection is good and i have 28gb of free space. I cant think of anything else that might be causing this issue.
PlanPremium for FamilyCountryMalaysiaDeviceGoogle Pixel 3 XLOperating SystemAndriod 9 My Question or IssueI can't share my spotify to insta stories. I tried delete cache and data in my spotify and insta and reinstall but things are still the same. In...
PlanPremiumCountrySwedenDeviceOneplus 7 ProOperating SystemAndroid 9 My Question or IssueMassive battery drain the last two days without even using the app. Even set optimize battery for Spotify in battery management in Android settings.
PlanPremiumCountry DeviceHuawei P20 proOperating SystemAndroid Oreo My Question or Issue
I tried to clean both app's caches, but didn't work. Actually, i tried to reinstall both. PlanPremiumCountryTURKEYDeviceHuawei P Smart 2018Operating SystemAndroid Oreo My Question or Issue
PlanPremiumCountryBrazilDeviceMotorola X4Operating SystemAndroid 9 My Spotify keeps closing whenever I try to get into the application I've already tried to reinstall several times but it did not work this is already happening for 3 days
PlanFree/PremiumCountry Device( Samsung Galaxy 9 plus)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanPremiunCountryChileDeviceMoto g 6 plusOperating SystemAndroid 9 My Question Estimados, desde hace meses tengo problemas con la reproducción de ciertas canciones (muy específicas). Estas se pausa en segundos precisos, siempre, y para solucionarlo ...
PlanFreeCountryUnited StatesDevice(Samsung K10)Operating System(Playstation 4) My Question or IssueHello! I have a problem with the connect a device, anytime i try to use my phone as a remote for my ps4 i get the "shuffle play" as my option to play o...