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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6961 Views

0 replies

7 likes

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All songs option not available

PlanPremiumCountryIndiaDeviceNokia 7 plusOperating SystemAndroid Pie My Question or IssueI don't see all songs option on my android device anymore .The same is available on my iPad and my PC. I wonder if this is recent UI change that hasn't rolled on...

Visitor

  Plan Premium Country India Device Nokia 7 plus Operating System Android Pie   My Question or Issue I don't see all songs option on my android device anymore .The same is availa...

550 Views

0 replies

1 likes

All songs not available
missing features
  • 550 Views
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  • 1 likes

Superuser Contribution Unable to move my storage to SD card

Hello, I have Huawei y5 prime. Have an SD card with lots of free space. Tried to transfer the storage from internal to SD by the guide in the troubleshooting which shown like this:Tap Your Library in the menu at the bottom of the screen.Tap Settings ...

Casual Listener

Hello, I have Huawei y5 prime.  Have an SD card with lots of free space.  Tried to transfer the storage from internal to SD by the guide in the troubleshooting which shown like this: Ta...

Cortybanks

Casual Listener

1811 Views

9 replies

1 likes

  • 1811 Views
  • 9 replies
  • 1 likes

Media buttons

How to fix media buttons not working on gs9 ??? 

Newbie

How to fix media buttons not working on gs9 ???  

342 Views

0 replies

0 likes

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Android smartwatch app automatically saving songs without me saying to

PlanPremiumCountryUSADeviceSamsung Gear Active Smartwatch My Question or IssueI'm listening to music on my watch using Wifi, not on offline mode, and with the "Download" option in my library turned off. Yet, every time I listen to a song and pull up ...

Newbie

Plan Premium Country USA Device Samsung Gear Active Smartwatch   My Question or Issue I'm listening to music on my watch using Wifi, not on offline mode, and with the "Download" option i...

344 Views

0 replies

0 likes

  • 344 Views
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Superuser Contribution [Autoplay] not working

PlanPremiumCountryIsraelDeviceSamsung galaxy s8Operating SystemAndroid Pie My Question or IssueAutoplay not working. Sometimes it does and most of the times not.Autoplay is turned on in settings

Regular

Plan Premium Country Israel Device Samsung galaxy s8 Operating System Android Pie  My Question or Issue Autoplay not working.  Sometimes it does and most of the times not. Autopl...

Vi5

Newbie

35495 Views

64 replies

14 likes

autoplay
  • 35495 Views
  • 64 replies
  • 14 likes

Spotify Pauses after a few (random) songs - Samsung S9+

PlanPremiumCountryUSADeviceSamsung Galaxy 9+Operating SystemAndroid Oreo (whatever is most current) My Question or IssueSpotify pauses and must push play after 1-5 songs (random but always happens). I have been searching the internet for weeks on a f...

Casual Listener

Plan Premium Country USA Device Samsung Galaxy 9+ Operating System Android Oreo (whatever is most current)   My Question or Issue Spotify pauses and must push play after 1-5 songs...

audiom3

Casual Listener

569 Views

3 replies

0 likes

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  • 3 replies
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Spotify bluetooth streaming problems

PlanPremiumCountryUkDeviceSamsung Galaxy S8Operating systemAndroid Streaming through bluetooth is causing spotify to pause for a few seconds, silently, continue counting up on track lapse time then go back to where it left off and continue. It does i...

Regular

Plan Premium Country Uk Device Samsung Galaxy S8 Operating system Android   Streaming through bluetooth is causing spotify to pause for a few seconds, silently, continue counting up on ...

1113 Views

0 replies

4 likes

Bluetooth streaming
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Push notification is entirely black

I got a new phone (Meizu 16th with Flyme UI). Spotify itself works fine, but the navigation menu in the push notification area is entirely black-on-black, making the individual keys really difficult to hit in dark situations. Is there a way to fix th...

Roadie

I got a new phone (Meizu 16th with Flyme UI). Spotify itself works fine, but the navigation menu in the push notification area is entirely black-on-black, making the individual keys really difficult ...

606 Views

0 replies

1 likes

  • 606 Views
  • 0 replies
  • 1 likes

Solved!! Bluetooth FF (15s jump) on podcasts

Until a week or so, when listening podcasts via bluetooth headphones, when pressing on headphones "next" button the podcast was fast forward by 15seconds. That was very convienient. Now with bluetooth "next" it goes to next podcast which is not used....

Newbie

Until a week or so, when listening podcasts via bluetooth headphones, when pressing on headphones "next" button the podcast was fast forward by 15seconds. That was very convienient. Now with bluetoot...

Nico

Community Legend

946 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Can't use rewind in the lock screen.

PlanPremiumCountrySwedenDeviceSamsung Galaxy S10+Operating SystemAndroid Oreo, My Question or IssueHello!Recently i bough a new phone and one of the reasons was because of this issue. Let's say i'm listening to a song i like. I love repeating songs i...

Newbie

Plan Premium Country Sweden Device Samsung Galaxy S10+ Operating System Android Oreo,   My Question or Issue Hello! Recently i bough a new phone and one of the reasons was becaus...

agungkun

Newbie

2099 Views

2 replies

2 likes

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  • 2 replies
  • 2 likes

Solved!! [Playlists] View all Playlist Followers

PlanPremiumCountry Singapore Device(Macbook Air 2015)Operating System(OSX Yosemite) My Question or Issue Dear Spotify, I have been experiencing my songs in a playlist skipping the first 5s and the last 5s whenever I press next or it automatically loo...

Casual Listener

Plan Premium Country Singapore   Device (Macbook Air 2015) Operating System (OSX Yosemite)   My Question or Issue     Dear Spotify,   I have been experiencing m...

Nico

Community Legend

976 Views

5 replies

0 likes

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  • 5 replies
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All Songs and Playlists are erased after restart of the mobile phone

PlanPremiumDevice(Galaxy A50 2019)Operating System(Android 9 Pie)My Question or IssueAfter each restart of my mobile phone all songs loaded offline are deleted and all playlists are gone. The storage location is then again the internal memory instead...

Newbie

Plan Premium Device (Galaxy A50 2019) Operating System (Android 9 Pie) My Question or Issue After each restart of my mobile phone all songs loaded offline are deleted and all playlists are gon...

572 Views

0 replies

2 likes

  • 572 Views
  • 0 replies
  • 2 likes

Erro no app

he app keeps changing music and playlist by itself. what horrible use experience

Newbie

  he app keeps changing music and playlist by itself. what horrible use experience

Nico

Community Legend

487 Views

1 replies

0 likes

  • 487 Views
  • 1 replies
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Music stops loading after 3 songs

PlanPremiumCountryItalyDeviceHuawei p20Operating SystemAndroid 8.0.0 My Question or IssueWhen playing Spotify from my premium account on Android App, after 3 songs the streaming simply stops and I can't play music anymore, even restarting the app. Th...

Casual Listener

Plan Premium Country Italy Device Huawei p20 Operating System Android 8.0.0   My Question or Issue When playing Spotify from my premium account on Android App, after 3 songs the stream...

offgirl

Casual Listener

1174 Views

4 replies

1 likes

  • 1174 Views
  • 4 replies
  • 1 likes

Controls from headphones does not work

DeviceXiaomi Readme note 3 proOperating SystemAndroid 6.0.1 MMB29M (MIUI Global 10.2 Stable 10.2.1.0 (MHOMIXM)) My Question or IssueControlls Play/Pause from headphones does not work as expcted# Open spotify, play any song and click pause. You should...

Newbie

Device Xiaomi Readme note 3 pro Operating System Android 6.0.1 MMB29M (MIUI Global 10.2 Stable 10.2.1.0 (MHOMIXM))   My Question or Issue Controlls Play/Pause from headphones does not work...

409 Views

0 replies

0 likes

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[Ads] Every time launching app, full screen ad appears

PlanPremiumCountryPolandDeviceHuawei BLA-L29Operating System9.0 2019-02 security patch @ EMUI 9.0.0.206(C432E4R1P11) My Question or IssueEvery single time I launch the app there's a full screen ad of "Premium Duo" even though I already have premium b...

Casual Listener

Plan Premium Country Poland Device Huawei BLA-L29 Operating System 9.0 2019-02 security patch @ EMUI 9.0.0.206(C432E4R1P11)   My Question or Issue Every single time I launch the app th...

314 Views

0 replies

1 likes

  • 314 Views
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Solved!! No full album art on lockscreen

PlanPremiumDeviceHuawei P10 LiteOperating SystemAndroid 8.0.0 (EMUI 8.0.0) My Question or IssueOn my phone, when I am listening to music, all it does is give me a small rectangle from which to control play/pause, next song, previous song, etc.However...

Newbie

Plan Premium Device Huawei P10 Lite Operating System Android 8.0.0 (EMUI 8.0.0)   My Question or Issue On my phone, when I am listening to music, all it does is give me a small rectangle...

Dmg401

Visitor

3431 Views

2 replies

0 likes

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  • 2 replies
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I lost my charged music on my phone (but not on my pc) when I left premium to free version

PlanFree after PremiumCountryBelgiumDeviceHuaweiOperating SystemAndroid My Question or IssueI lost my charged music on my phone (but not on my pc) when I left premium to free version. I can read my charged music on the pc (full tracks without any adv...

Casual Listener

Plan Free after Premium Country Belgium Device Huawei Operating System Android   My Question or Issue I lost my charged music on my phone (but not on my pc) when I left premium to free...

Bittencourt

Spotify Star

542 Views

3 replies

0 likes

user
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  • 3 replies
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Chromecasts Only Sometimes Show Up on Device List

For years now, my Spotify app will only sometimes show the Chromecasts on my network in the device list. My Sonos speakers, on the other hand, are ALWAYS available in the device list. My multiple Chromecasts of varying generations, as well as my mult...

Casual Listener

For years now, my Spotify app will only sometimes show the Chromecasts on my network in the device list.  My Sonos speakers, on the other hand, are ALWAYS available in the device list.  ...

Xanderzdad

Newbie

666 Views

1 replies

1 likes

  • 666 Views
  • 1 replies
  • 1 likes

Fiat 500 Android

PlanPremiumCountryUKDeviceSamsung S10EOperating SystemAndroid 9 My Question or IssueI'm trying to connect my Samsung phone to my Fiat 500. It can play from Play Music no problem, but it won't connect Spotify for some reason. Anyone know why?

Casual Listener

  Plan Premium Country UK Device Samsung S10E Operating System Android 9   My Question or Issue I'm trying to connect my Samsung phone to my Fiat 500. It can play from Play Music...

Bittencourt

Spotify Star

3784 Views

8 replies

0 likes

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  • 8 replies
  • 0 likes