Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
ThePodfather
PlanPremiunCountryChileDeviceMoto g 6 plusOperating SystemAndroid 9 My Question Estimados, desde hace meses tengo problemas con la reproducción de ciertas canciones (muy específicas). Estas se pausa en segundos precisos, siempre, y para solucionarlo ...
PlanFreeCountryUnited StatesDevice(Samsung K10)Operating System(Playstation 4) My Question or IssueHello! I have a problem with the connect a device, anytime i try to use my phone as a remote for my ps4 i get the "shuffle play" as my option to play o...
PlanPremium Device(Samsung Galaxy 9)Operating System( Android Oreo.) My Question or IssueWhy have you decided that I should not be able to turn off this feature? What is the benefit gained here? You've spent a lot of time designing the app, adjusting...
for some weird reason spotify started to display a microscopic cover on full screen on my android tablet. i didn't change anything but it changed automatically by itself. i already reinstalled the application, i even did a factory reset to the tablet...
PlanPremium CountryGermany Device(Samsung Galaxy My Question or IssueThanks for the update to the app, it looks nice. However, where did the "My songs" category go? I occasionally have to download multiple albums at once, so finding every single one ...
PlanPremiumCountryUK DeviceSamsung Galaxy S8Operating SystemAndroid My Question or IssueAlthough I have connected my bluetooth speaker to my phone - and I can hear my key taps over the speaker - it will not play any music from Spotify. I have followe...
PlanPremiumDeviceSamsung Galaxy Note 8My Question or IssueSo basically, a few months ago, Spotify was working for me fine. I primarily use it to listen to podcasts. For example, MBMBaM and Oh No Ross and Carrie. I could be listening to episode 259 of...
PlanPremiumCountryTurkeyDeviceXiaomi Mi 6XOperating SystemAndroid 9 My Question or IssueWhy share menu doesnt have Telegram?May it can be dynamic menu or you can add Telegram to static menu.
Until recently, artist/song radio was limitless, stating something like 'adding new songs as you progress.' and we indeed had a change to improve the radio by liking or not liking songs provided. It still works in PC, why did it dissappear in Android...
I've tried removing the album from My Library but, the songs still show up on my Favorites station on the new Spotify Stations app. Also went into the station details and tried de-selexting the songs form there but, that won't work either. Thanks.
Switched from premium to free a few days go but still can't find an option to shuffle songs from a playlist. Having an option to play songs in custom order is amazing but there should at be an option to shuffle songs. PlanFreeCountryIndiaDeviceOne pl...
PlanFreeCountryUnited Kingdom DeviceMoto G5 Plus or Moto G5 (Android 8.1) and Sony Bravia KD-49XE9005 (Android 7)Operating SystemSee above My Question or IssueWhen using Spotify Connect or Google Cast to the TV. After a few songs the music will just ...
Premium Account; USA; Google Pixel and Lenovo Ideapad Laptop w/ Windows 10 My Question or IssueI have maybe 30 local files that I need to use on my mobile phone while at the gym as part of bigger playlists of regular Spotify-available music. Several ...
PlanPremiumCountryMexico DeviceHuawei Mate 10 LiteOperating SystemAndroid Oreo My Question or IssueWhen I try to download a playlist with local songs to my Android, it just keeps in "waiting for download"Both devices my PC and my phone are connected ...
PlanPremiumCountryBelgiumDeviceHuawei p30 liteOperating SystemAndroid My Question or IssueI have trouble with sharing songs on my insragram stories. Sometimes it works, but most of the time not. I have tried a lot of things they said here about this ...
Hello Comunity, since today i Gott the issues, that If i Press in Back, stop/Play or next on the Lock Screen, the spoitfy widget Scrolls a little Up and opens notificationoptions and delete. If i Hit the Buttons a little above the Buttons, everything...
PlanPremiumCountryUK DeviceSony Xperia XA2Operating SystemAndroid My Question or IssueWhenever I try to download a playlist I get a notification that I have discovered a premium feature, when I tap it, it just takes me to the home screen. I have redo...
PlanPremiumCountryPolandDeviceGalaxy S9+Operating SystemAndroid Pie My Question or IssueMusic stops randomly when screen is off
PlanPremium familyCountryITDeviceevery android device Operating Systemandroid 7.1.2, 8.1, 9 My Question or Issuedespite having the active cellular network and no data restrictions, the app blocks every 2/3 songs as if it had no internet, yet the othe...
PlanFree/PremiumCountryIsraelDeviceSamsung galaxy note 8Operating Android OreoMy Question or IssueWhy the music stops when my phone screen goes off? Never happened before. Couple of seconds after I turn off the phone screen the music's stop.