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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27706 Views
  • 59 replies
  • 23 likes
  • 27706 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870369 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870369 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24735 Views
  • 3 replies
  • 0 likes
  • 24735 Views
  • 3 replies
  • 0 likes

"More like Artist/Playlist" section stuck on one artist for the past month

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy s6 EdgeOperating SystemAndroid My Question or IssueI listened to the band "whoo" once a couple months ago and my "more like artist" section on the home screen has been stuck on "More like whoo" ever...

  • Casual Listener
  • Plan Premium Country United States Device Samsung Galaxy s6 Edge Operating System Android   My Question or Issue I listened to the band "whoo" once a couple months ago and my "more lik...
  • Heyh
  • Regular
  • 887 Views
  • 3 replies
  • 2 likes
  • 887 Views
  • 3 replies
  • 2 likes

downloaded songs get delated after any phone update

PlanPremium DeviceSamsung galaxy S9Operating Systemandroid 9 My Question or Issueevery time i update the S.O. of my phone all my songs saved on the SD card get deleted and must be downloaded again. fix this annoyng issue please, it's impossible that ...

  • Regular
  •   Plan Premium   Device Samsung galaxy S9 Operating System android 9   My Question or Issue every time i update the S.O. of my phone all my songs saved on the SD card get del...
  • 296 Views
  • 0 replies
  • 1 likes
  • 296 Views
  • 0 replies
  • 1 likes

Why is Spotify all of a sudden requiring me to log in every single day!?

Plan - Paid subscriptionCountry - USADevice - Samsung Galaxy 7Operating System - Android Oreo My Question or IssueFor the last month or so, Spotify no longer remembers my log in information. So everytime I want to listen to Spotify, it makes me log i...

  • Newbie
  • Plan - Paid subscription Country - USA Device - Samsung Galaxy 7 Operating System - Android Oreo   My Question or Issue For the last month or so, Spotify no longer...
  • xoholo
  • Composer
  • 1050 Views
  • 1 replies
  • 0 likes
  • 1050 Views
  • 1 replies
  • 0 likes

Cannot use Google Assistant on NVIDIA Shield

PlanPremium FamilyCountryUSADeviceNVIDIA Shield TVOperating SystemAndroid My Question or IssueWhen I try to use the google assistant to play music on my NVIDIA shield TV either directly through the remote or through one of my google home devices (hub...

  • Regular
  •   Plan Premium Family Country USA Device NVIDIA Shield TV Operating System Android   My Question or Issue When I try to use the google assistant to play music on my NVIDIA shield...
  • 543 Views
  • 0 replies
  • 1 likes
  • 543 Views
  • 0 replies
  • 1 likes

Follow artists not working

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy Note 9Operating SystemAndroid 9 pieSpotify Version 8.4.97.807 My Question or IssueI can't follow artists anymore, I press the follow button on any artist's page and it turns on the circle green and ...

  • Newbie
  • Plan Premium Country United States Device Samsung Galaxy Note 9 Operating System Android 9 pie Spotify Version 8.4.97.807   My Question or Issue I can't follow artists anymore, I pres...
  • 313 Views
  • 0 replies
  • 0 likes
  • 313 Views
  • 0 replies
  • 0 likes

Downloads gone after reboot

PlanPremiumCountryGermanyDeviceMoto Z2 PlayOperating SystemAndroid 8.0, February patch My Question or IssueFor the last two versions, Spotify refuses to remember downloaded playlists. Songs synced from PC are shown as downloaded, but trying to play t...

  • Regular
  • Plan Premium Country Germany Device Moto Z2 Play Operating System Android 8.0, February patch   My Question or Issue For the last two versions, Spotify refuses to remember downloaded p...
  • Billy-J
  • Spotify Star
  • 300 Views
  • 3 replies
  • 0 likes
  • 300 Views
  • 3 replies
  • 0 likes

Galaxy S9+ Crashes when using Spotify app

PlanPremiumCountryUSADeviceSamsung Galaxy S9+Operating SystemAndroid P My Question or IssueWhenever I open Spotify on my phone I can use it fine until my screen timesout. Then when I try to turn my screen back on it goes black, flahes, and then resta...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S9+ Operating System Android P   My Question or Issue Whenever I open Spotify on my phone I can use it fine until my screen timesout. The...
  • yooc53
  • Casual Listener
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Spotify + Android Pie- app crashes, can't swap songs remotely, pausing songs

PlanPremiumCountry SwedenDeviceGalaxy s9+Operating SystemAndroid Pie My Question or Issue Issues are stated in the topic. The app crashes every now and then auto opens itself when it does. Music pauses every now and then. Seems to be related to the c...

  • Gig Goer
  • Plan Premium Country  Sweden Device Galaxy s9+ Operating System Android Pie   My Question or Issue  Issues are stated in the topic.   The app crashes every now and the...
  • yooc53
  • Casual Listener
  • 3335 Views
  • 13 replies
  • 10 likes
  • 3335 Views
  • 13 replies
  • 10 likes

[Music] HiFi Quality - Lossless Streaming 16bit 44.1khz

I have my desktop app set to the highest quality. My Android phone App is set to Very High quality as well. Do I need to use this setting to get the best quality out of my SONOS system? or is the Very High setting only applicable when listening throu...

  • Newbie
  • I have my desktop app set to the highest quality. My Android phone App is set to Very High quality as well. Do I need to use this setting to get the best quality out of my SONOS system? or is the Ver...
  • 396 Views
  • 0 replies
  • 0 likes
  • 396 Views
  • 0 replies
  • 0 likes

Podcasts and old android versions

What is the oldest Spotify version that supports Podcast feature for Android 4.0.4 (Ice Cream Sandwich)?Spotify version which i get for my phone (Samsung GT-S7560) from Google play (1.2.5.3) doesnt have podcasts feature.

  • Casual Listener
  • What is the oldest Spotify version that supports Podcast feature for Android 4.0.4 (Ice Cream Sandwich)? Spotify version which i get for my phone (Samsung GT-S7560) from Google play (1.2.5.3) doesnt...
  • buxlt
  • Casual Listener
  • 1519 Views
  • 1 replies
  • 0 likes
  • 1519 Views
  • 1 replies
  • 0 likes

Battery drain even when not using spotify at all.

PlanFreeCountryIndiaDeviceSamsung Galaxy A50Operating SystemAndroid 9 My Question or IssueSpotify is consistanty leading the battery drain list but is also draining battery even when not in use at all (foreground or background).Please see attached sc...

  • Casual Listener
  • Plan Free Country India Device Samsung Galaxy A50 Operating System Android 9   My Question or Issue Spotify is consistanty leading the battery drain list but is also draining battery e...
  • 622 Views
  • 0 replies
  • 0 likes
  • 622 Views
  • 0 replies
  • 0 likes

Solved!! My library only has playlists and albums and looks different to what it should

PhoneSamsung S7 EdgeOperating SystemAndroid 8.0.0 My Question or Issue Please help

  • Regular
  • Phone Samsung S7 Edge Operating System Android 8.0.0   My Question or Issue  Please help
  • geraltofrivia78
  • Newbie
  • 8924 Views
  • 16 replies
  • 11 likes
  • Android 8
    phone
    Samsung Galaxy S7 Edge
  • 8924 Views
  • 16 replies
  • 11 likes

Spotify Playing the Wrong Song

PlanFreeCountryCanada Samsung Galaxy S6Operating SystemAndriod My Question or IssueI'm a Spotify Artist who uploaded a couple of songs, then posted the link to them on social media. I'm told that a user clicks on the link, goes through the hastle of ...

  • Newbie
  • Plan Free Country Canada   Samsung Galaxy S6 Operating System Andriod   My Question or Issue I'm a Spotify Artist who uploaded a couple of songs, then posted the link to them on s...
  • 276 Views
  • 0 replies
  • 0 likes
  • 276 Views
  • 0 replies
  • 0 likes

Is there any way to make scrolling through a large playlist faster?

PlanPremiumCountryUSADeviceSamsung Galaxy note 9Operating SystemAndroid My Question or IssueThe scroll bar is so skinny especially with the curved edges that most phones have now days I always have a problem using it and normally end up just clicking...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy note 9 Operating System Android   My Question or Issue The scroll bar is so skinny especially with the curved edges that most phones have...
  • 849 Views
  • 0 replies
  • 0 likes
  • 849 Views
  • 0 replies
  • 0 likes

Andoid app search not working

PremiumCanadaSamsung S9 and LG G4/4 After trying all the various music streaming services, the kids settled on Spotify. I signed up and unfortunately having a serious issue. Basically search says 'Sorry, something went wrong' on all our phones (andro...

  • Newbie
  • Premium Canada Samsung S9 and LG G4/4   After trying all the various music streaming services, the kids settled on Spotify.  I signed up and unfortunately having a serious issue. &nbsp...
  • 370 Views
  • 0 replies
  • 0 likes
  • 370 Views
  • 0 replies
  • 0 likes

Superuser Contribution How do i dislike a song that has a video?

PlanPremiumCountryUS of A DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueThere is a song that keeps popping up on diferent radio stations I listen and I absolutely HATE the song. I cant dislike it because the song has a video ...

  • Casual Listener
  • Plan Premium Country US of A   Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue There is a song that keeps popping up on diferent radio stations ...
  • 6Draak6
  • Casual Listener
  • 500 Views
  • 2 replies
  • 0 likes
  • 500 Views
  • 2 replies
  • 0 likes

Can't Resume Spotify when phone is locked/ Spotify goes missing on Lock screen when paused

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy S10My Question or IssueNow sure if its phone specific or a setting, but previously when i'm listening to music I can pause using the button on my earphones to pause/ resume music on Spotify. Now wh...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Samsung Galaxy S10 My Question or Issue Now sure if its phone specific or a setting, but previously when i'm listening to music I can pause using the...
  • theprodigal
  • Newbie
  • 2553 Views
  • 3 replies
  • 3 likes
  • 2553 Views
  • 3 replies
  • 3 likes

"Songs" missing from Library, Shuffle problems

PlanPremium (Family)CountryUKDeviceHuawei P20 LiteOperating SystemAndroid 8 My Question or IssueI've only noticed this in the last couple of days. I *used* to use Spotify by downloading all the albums/songs I liked, then going to Library => Songs, an...

  • Newbie
  • Plan Premium (Family) Country UK Device Huawei P20 Lite Operating System Android 8   My Question or Issue I've only noticed this in the last couple of days.   I *used* to use Sp...
  • user-removed
  • Not applicable
  • 368 Views
  • 1 replies
  • 2 likes
  • 368 Views
  • 1 replies
  • 2 likes

Android Auto - only local media available?

PlanPremiumCountryGermanyDeviceXiaomi Mi A1Operating SystemAndroid 9 My Question or IssueVia Android Auto (not depending on the car, it even happens with only the AA-app opened) i am not able to stream media, i can only find local music.Using the bro...

  • Newbie
  • Plan Premium Country Germany Device Xiaomi Mi A1 Operating System Android 9   My Question or Issue Via Android Auto (not depending on the car, it even happens with only the AA-app open...
  • 348 Views
  • 0 replies
  • 0 likes
  • android auto
    Offline media
  • 348 Views
  • 0 replies
  • 0 likes

Samsung S8 Restart Downloaded Music gone from the Mirco SD

PlanPremiumCountryAustraliaDeviceS8Operating SystemAndroid Pie 9.0 My Question or IssueBeen having this probaly for at least a few weeks now.... when even i restart my phone my spotify change storage to the phone storage... my Mirco SD SanDisk Ultra ...

  • Regular
  • Plan Premium Country Australia Device S8 Operating System Android Pie 9.0   My Question or Issue Been having this probaly for at least a few weeks now.... when even i restart my phone ...
  • NinjaSniper85_
  • Regular
  • 1114 Views
  • 7 replies
  • 0 likes
  • 1114 Views
  • 7 replies
  • 0 likes