Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4900 Views

0 replies

6 likes

  • 4900 Views
  • 0 replies
  • 6 likes

Bug: Inaccessible play queue

PlanPremiumCountrySwedenDeviceSony Xperia F5321Operating SystemAndroid 8.0.0 My Question or IssueBug: Play queue sometimes becomes inaccessible even though there are songs in the queue. Thos has been bugging me for at least a year now. I always think...

Newbie

Plan Premium Country Sweden Device Sony Xperia F5321 Operating System Android 8.0.0   My Question or Issue Bug: Play queue sometimes becomes inaccessible even though there are songs in...

572 Views

0 replies

3 likes

  • 572 Views
  • 0 replies
  • 3 likes

Spotify STATIONS App

PlanFree/PremiumCountryUSADeviceCoolpad LegacyOperating SystemAndroid 9 (whatever desert that is) My Question or IssueI recently downloaded the Spotify Station App. I love it. BUT, I'm unable to stream to my Google Home devices. I tap on the speaker ...

Newbie

  Plan Free/Premium Country USA Device Coolpad Legacy Operating System Android 9 (whatever desert that is) 🙂   My Question or Issue I recently downloaded the Spotify Station App...

626 Views

0 replies

4 likes

  • 626 Views
  • 0 replies
  • 4 likes

I can't listen songs

I am using spotify premium on android. Yesterday the app updated and now i cant listen any music i didnt download before.My internet connection is good and i have 28gb of free space. I cant think of anything else that might be causing this issue.

Newbie

I am using spotify premium on android. Yesterday the app updated and now i cant listen any music i didnt download before. My internet connection is good and i have 28gb of free space. I cant think o...

284 Views

0 replies

0 likes

  • 284 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't share my spotify to instagram stories

PlanPremium for FamilyCountryMalaysiaDeviceGoogle Pixel 3 XLOperating SystemAndriod 9 My Question or IssueI can't share my spotify to insta stories. I tried delete cache and data in my spotify and insta and reinstall but things are still the same. In...

Newbie

Plan Premium for Family Country Malaysia Device Google Pixel 3 XL Operating System Andriod 9   My Question or Issue I can't share my spotify to insta stories. I tried delete cache and ...

Peter

Spotify Legend

456 Views

1 replies

0 likes

  • 456 Views
  • 1 replies
  • 0 likes

Superuser Contribution Battery drain when idle

PlanPremiumCountrySwedenDeviceOneplus 7 ProOperating SystemAndroid 9 My Question or IssueMassive battery drain the last two days without even using the app. Even set optimize battery for Spotify in battery management in Android settings.

Newbie

Plan Premium Country Sweden Device Oneplus 7 Pro Operating System Android 9   My Question or Issue Massive battery drain the last two days without even using the app. Even set optimize...

Peter

Spotify Legend

1657 Views

1 replies

0 likes

battery drain
  • 1657 Views
  • 1 replies
  • 0 likes

Search says "Oops something went wrong"

PlanPremiumCountry DeviceHuawei P20 proOperating SystemAndroid Oreo My Question or Issue

Regular

Plan Premium Country   Device Huawei P20 pro Operating System Android Oreo   My Question or Issue  

428 Views

0 replies

0 likes

  • 428 Views
  • 0 replies
  • 0 likes

Instagram story share does not working

I tried to clean both app's caches, but didn't work. Actually, i tried to reinstall both. PlanPremiumCountryTURKEYDeviceHuawei P Smart 2018Operating SystemAndroid Oreo My Question or Issue

Visitor

I tried to clean both app's caches, but didn't work. Actually, i tried to reinstall both.  Plan Premium Country TURKEY Device Huawei P Smart 2018 Operating System Android Oreo &nbs...

263 Views

0 replies

1 likes

  • 263 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify repeatedly crashing

PlanPremiumCountryBrazilDeviceMotorola X4Operating SystemAndroid 9 My Spotify keeps closing whenever I try to get into the application I've already tried to reinstall several times but it did not work this is already happening for 3 days

Casual Listener

Plan Premium Country Brazil Device Motorola X4 Operating System Android 9   My Spotify keeps closing whenever I try to get into the application I've already tried to reinstall several t...

Peter

Spotify Legend

969 Views

4 replies

2 likes

  • 969 Views
  • 4 replies
  • 2 likes

Superuser Contribution The song that currently play stops when I add songs to my queue list and after I turn my screen off.

PlanFree/PremiumCountry Device( Samsung Galaxy 9 plus)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device ( Samsung Galaxy 9 plus) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Peter

Spotify Legend

434 Views

3 replies

0 likes

  • 434 Views
  • 3 replies
  • 0 likes

Problema reproducción de pausa

PlanPremiunCountryChileDeviceMoto g 6 plusOperating SystemAndroid 9 My Question Estimados, desde hace meses tengo problemas con la reproducción de ciertas canciones (muy específicas). Estas se pausa en segundos precisos, siempre, y para solucionarlo ...

Casual Listener

  Plan Premiun Country Chile Device Moto g 6 plus Operating System Android 9   My Question  Estimados, desde hace meses tengo problemas con la reproducción de ciertas cancio...

Stockholme

Casual Listener

478 Views

1 replies

0 likes

  • 478 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stuck using Shuffle Play on ps4 when using phone as remote

PlanFreeCountryUnited StatesDevice(Samsung K10)Operating System(Playstation 4) My Question or IssueHello! I have a problem with the connect a device, anytime i try to use my phone as a remote for my ps4 i get the "shuffle play" as my option to play o...

Casual Listener

Plan Free Country United States Device (Samsung K10) Operating System (Playstation 4)   My Question or Issue Hello! I have a problem with the connect a device, anytime i try to use my ...

kilobravo99

Newbie

855 Views

4 replies

0 likes

  • 855 Views
  • 4 replies
  • 0 likes

Why can't I turn off Genius/Behind the lyrics?

PlanPremium Device(Samsung Galaxy 9)Operating System( Android Oreo.) My Question or IssueWhy have you decided that I should not be able to turn off this feature? What is the benefit gained here? You've spent a lot of time designing the app, adjusting...

Casual Listener

  Plan Premium   Device (Samsung Galaxy 9) Operating System ( Android Oreo.)   My Question or Issue Why have you decided that I should not be able to turn off this featu...

823 Views

0 replies

0 likes

BTL
Genius
  • 823 Views
  • 0 replies
  • 0 likes

full screen display problem on an android tablet

for some weird reason spotify started to display a microscopic cover on full screen on my android tablet. i didn't change anything but it changed automatically by itself. i already reinstalled the application, i even did a factory reset to the tablet...

Roadie

for some weird reason spotify started to display a microscopic cover on full screen on my android tablet. i didn't change anything but it changed automatically by itself. i already reinstalled the ap...

Paulgi

Roadie

3031 Views

3 replies

0 likes

display
tablet
  • 3031 Views
  • 3 replies
  • 0 likes

Superuser Contribution Downloading all songs on Android

PlanPremium CountryGermany Device(Samsung Galaxy My Question or IssueThanks for the update to the app, it looks nice. However, where did the "My songs" category go? I occasionally have to download multiple albums at once, so finding every single one ...

Casual Listener

Plan Premium   Country Germany   Device (Samsung Galaxy 😎   My Question or Issue Thanks for the update to the app, it looks nice. However, where did the "My songs" category ...

schmerg

Newbie

7050 Views

3 replies

7 likes

  • 7050 Views
  • 3 replies
  • 7 likes

Spotify won't play on bluetooth speaker

PlanPremiumCountryUK DeviceSamsung Galaxy S8Operating SystemAndroid My Question or IssueAlthough I have connected my bluetooth speaker to my phone - and I can hear my key taps over the speaker - it will not play any music from Spotify. I have followe...

Newbie

Plan Premium Country UK   Device Samsung Galaxy S8 Operating System Android   My Question or Issue Although I have connected my bluetooth speaker to my phone - and I can hear my ...

1186 Views

0 replies

1 likes

  • 1186 Views
  • 0 replies
  • 1 likes

Spotify no longer saving last podcast episode listened to when switching to other podcasts/albums

PlanPremiumDeviceSamsung Galaxy Note 8My Question or IssueSo basically, a few months ago, Spotify was working for me fine. I primarily use it to listen to podcasts. For example, MBMBaM and Oh No Ross and Carrie. I could be listening to episode 259 of...

Newbie

  Plan Premium Device Samsung Galaxy Note 8 My Question or Issue So basically, a few months ago, Spotify was working for me fine. I primarily use it to listen to podcasts. For example, MBM...

392 Views

0 replies

2 likes

  • 392 Views
  • 0 replies
  • 2 likes

Share with Telegram

PlanPremiumCountryTurkeyDeviceXiaomi Mi 6XOperating SystemAndroid 9 My Question or IssueWhy share menu doesnt have Telegram?May it can be dynamic menu or you can add Telegram to static menu.

Newbie

Plan Premium Country Turkey Device Xiaomi Mi 6X Operating System Android 9   My Question or Issue Why share menu doesnt have Telegram? May it can be dynamic menu or you can add Telegr...

566 Views

0 replies

0 likes

  • 566 Views
  • 0 replies
  • 0 likes

Artist/Song Radio Is Limited in Android

Until recently, artist/song radio was limitless, stating something like 'adding new songs as you progress.' and we indeed had a change to improve the radio by liking or not liking songs provided. It still works in PC, why did it dissappear in Android...

Composer

Until recently, artist/song radio was limitless, stating something like 'adding new songs as you progress.' and we indeed had a change to improve the radio by liking or not liking songs provided. It ...

277 Views

0 replies

0 likes

  • 277 Views
  • 0 replies
  • 0 likes

Solved!! How do I remove songs from my Favorites station on the Spotify Stations app?

I've tried removing the album from My Library but, the songs still show up on my Favorites station on the new Spotify Stations app. Also went into the station details and tried de-selexting the songs form there but, that won't work either. Thanks.

Newbie

I've tried removing the album from My Library but, the songs still show up on my Favorites station on the new Spotify Stations app. Also went into the station details and tried de-selexting the songs...

OlciOn

Composer

1219 Views

1 replies

0 likes

Mobile
Your Music
  • 1219 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't see shuffle option for playlists

Switched from premium to free a few days go but still can't find an option to shuffle songs from a playlist. Having an option to play songs in custom order is amazing but there should at be an option to shuffle songs. PlanFreeCountryIndiaDeviceOne pl...

Newbie

Switched from premium to free a few days go but still can't find an option to shuffle songs from a playlist. Having an option to play songs in custom order is amazing but there should at be an option...

Peter

Spotify Legend

444 Views

1 replies

0 likes

  • 444 Views
  • 1 replies
  • 0 likes