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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375737 Views

541 replies

34 likes

Account
Free
  • 375737 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7538 Views

0 replies

7 likes

  • 7538 Views
  • 0 replies
  • 7 likes

App randomly opens when i dont want it to

My spotify app randomly oppens when i dont want it to. Scrolling facebook bam spotify opens. Watching netflix bam spotify opens. Browsing you tube bam spotify opens. Getting more frequent last couple days. I have tried closing the app completely. Tri...

Newbie

My spotify app randomly oppens when i dont want it to. Scrolling facebook bam spotify opens. Watching netflix bam spotify opens. Browsing you tube bam spotify opens. Getting more frequent last couple...

VlPerth

Music Fan

564 Views

2 replies

0 likes

  • 564 Views
  • 2 replies
  • 0 likes

dislike button missing in discover weekly

PlanPremium My Question or IssueSince a while the dislike button disappeared when I'm listening to my discover weekly. Only the heart is visible.

Newbie

Plan Premium   My Question or Issue Since a while the dislike button disappeared when I'm listening to my discover weekly. Only the heart is visible.

400 Views

0 replies

3 likes

  • 400 Views
  • 0 replies
  • 3 likes

Lock screen pause button not working

Since the latest Android update on my phone, whenever attempting to pause a track from the lock screen, the button momentarily changes as if pausing, but doesn't pause, then changes back. I'm using Spotify on a Galaxy S8+ running Android 9.0Attached ...

Newbie

Since the latest Android update on my phone, whenever attempting to pause a track from the lock screen, the button momentarily changes as if pausing, but doesn't pause, then changes back.   I'...

Billy-J

Spotify Star

772 Views

1 replies

0 likes

Android 9.0
Lock Screen Issues
  • 772 Views
  • 1 replies
  • 0 likes

Android Auto not allowing Spotify to be used as a media playback source

I was previously using Spotify with my Pixel 3 XL with no problems. After getting another device (Pixel 3a), I found that Spotify was no longer being presented as an option for media playback in my 2019 Subaru Forester's system. I have tried all of t...

Newbie

I was previously using Spotify with my Pixel 3 XL with no problems. After getting another device (Pixel 3a), I found that Spotify was no longer being presented as an option for media playback in my 2...

socamb

Newbie

539 Views

1 replies

1 likes

  • 539 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify app on Chromebook

Hi I've just gotten a Lenovo Yoga Chromebook C630 but the Spotify app doesn't seem to be working, I've attached a screenshot. My laptop is on the most recent version of ChromeOS. Sorry if this is off-topic but there's no Chromebook board and this is ...

Newbie

Hi I've just gotten a Lenovo Yoga Chromebook C630 but the Spotify app doesn't seem to be working, I've attached a screenshot. My laptop is on the most recent version of ChromeOS. Sorry if this is off...

whiskeytangofox

Casual Listener

1213 Views

5 replies

0 likes

  • 1213 Views
  • 5 replies
  • 0 likes

Adding and Removing Songs

PlanPremiumCountryUSADevicePixel 3 XLOperating SystemAndroid 9.0 My Question or IssueEver since I received the new update to the app, I have been frustrated trying to perform basic functions that were easy previously. I am able to sort alphabetically...

Casual Listener

Plan Premium Country USA Device Pixel 3 XL Operating System Android 9.0   My Question or Issue Ever since I received the new update to the app, I have been frustrated trying to perform...

517 Views

0 replies

7 likes

  • 517 Views
  • 0 replies
  • 7 likes

New redesign

Hello, I just received the new 'streamlined' library update for the android app and need some assistance. I mostly listen to complete albums at a time and have hundreds of albums downloaded on Spotify. With the old design, I would select the artist I...

Regular

Hello,   I just received the new 'streamlined' library update for the android app and need some assistance.   I mostly listen to complete albums at a time and have hundreds of albums do...

aznfoo

Community Legend

941 Views

2 replies

8 likes

  • 941 Views
  • 2 replies
  • 8 likes

Didn't Get New Android App Update

Plan: PremiumCountry: USADevice: LG G7 ThinQOperating System: Android Oreo My Question or Issue:I've read about the newly-designed Spotify app, but I didn't get the update. I'm still on Version 8.5.9.737. The Google Play store does not show anything ...

Casual Listener

Plan:  Premium Country:  USA Device: LG G7 ThinQ Operating System:  Android Oreo   My Question or Issue: I've read about the newly-designed Spotify app, but I didn...

wildcatguy

Casual Listener

499 Views

2 replies

0 likes

  • 499 Views
  • 2 replies
  • 0 likes

Just downloaded music and it immediately got deleted

I just re-downloaded music that I had previously had downloaded and wit worked on a trip I took recently, when I got back on Internet all my music uninstalled and when I tried to reinstall it, everything I had just downloaded immediately got deleted....

Newbie

I just re-downloaded music that I had previously had downloaded and wit worked on a trip I took recently, when I got back on Internet all my music uninstalled and when I tried to reinstall it, everyt...

270 Views

0 replies

0 likes

  • 270 Views
  • 0 replies
  • 0 likes

In my library, why aren't artists in alphabetical order after the update? It's frustrating!

PlanPremiumCountryUSADeviceMotorolla G5Operating SystemAndroid 8.1.0 My Question or IssueI just updated to the latest version of spotify on my phone, and when I opened up the artist tab under library, the artists weren't sorted in alphabetical order!...

Casual Listener

Plan Premium Country USA Device Motorolla G5 Operating System Android 8.1.0   My Question or Issue I just updated to the latest version of spotify on my phone, and when I opened up the...

HereforMusic1

Music Fan

1650 Views

5 replies

10 likes

  • 1650 Views
  • 5 replies
  • 10 likes

Superuser Contribution Playlists won't download

PlanPremiumCountryGermanyDeviceSamsung Galaxy J5Operating SystemAndroid 7.1.1 My Question or IssueBasically what the title says. Right now I have a total of 321 songs marked to be downloaded, however they're not downloading at all. I get the download...

Casual Listener

Plan Premium Country Germany Device Samsung Galaxy J5 Operating System Android 7.1.1   My Question or Issue Basically what the title says. Right now I have a total of 321 songs marked ...

notcorbert

Casual Listener

9490 Views

3 replies

0 likes

  • 9490 Views
  • 3 replies
  • 0 likes

Superuser Contribution Which app is the best Equalizer for Spotify?

My phone doesn't have an equalizer built in and the treble is sometimes too high thats why I was browsing equalizer apps but didn't know which one would work the best or is great in general, I don't have root so if you guys have a good equalizer to r...

Regular

My phone doesn't have an equalizer built in and the treble is sometimes too high thats why I was browsing equalizer apps but didn't know which one would work the best or is great in general, I don't ...

Guido

Spotify Legend

1912 Views

1 replies

0 likes

Android
Equalizer
  • 1912 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account was recently hacked. Trouble clearing recently played.

My account was hacked. Several albums, playlists, etc were added. I signed out of all accounts and changed my password. I have to clear out the recently played individually from the desktop, but it didn't update on my android mobile app and I can't r...

Newbie

My account was hacked. Several albums, playlists, etc were added. I signed out of all accounts and changed my password. I have to clear out the recently played individually from the desktop, but it d...

Guido

Spotify Legend

933 Views

2 replies

0 likes

  • 933 Views
  • 2 replies
  • 0 likes

Spotify offline button

Hi! I have a premium Spotify account and first I had a button in my notification bar to put Spotify on offline mode. Now that I had an update to andoird 9.0, the button is gone. I have a Huawei p10. Can I get this button back?

Newbie

Hi! I have a premium Spotify account and first I had a button in my notification bar to put Spotify on offline mode. Now that I had an update to andoird 9.0, the button is gone. I have a Huawei p10. ...

DianaSternberg

Newbie

1882 Views

1 replies

12 likes

Android
  • 1882 Views
  • 1 replies
  • 12 likes

Daily Mixes wont play

When I go to Library then Made for You my Daily Mixra show up but when I tap on them either the loading icon shows for ages and nothing happens or I get a message saying "something has gone wrong" (or similar). I can play daily mixes from my recently...

Newbie

When I go to Library then Made for You my Daily Mixra show up but when I tap on them either the loading icon shows for ages and nothing happens or I get a message saying "something has gone wrong" (o...

483 Views

0 replies

1 likes

  • 483 Views
  • 0 replies
  • 1 likes

Songs marked as Downloaded before connected to Wifi - No Re-Download in High quality?

WorkflowSo, I'm away from home (no Wifi) and discovering new Music on Spotify.I find a new Album I like and mark it for later "download". My quality settings are set to low on Streaming (Data plan), but Highest for download on Wifi. What I expect:Spo...

Newbie

Workflow So, I'm away from home (no Wifi) and discovering new Music on Spotify. I find a new Album I like and mark it for later "download". My quality settings are set to low on Streaming (Data pla...

488 Views

0 replies

0 likes

  • 488 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Mobile library is not sync with desktop app

PlanPremiumCountryTurkeyDeviceXiaomi Mi a2Operating SystemAndroid One My Question or IssueWhen I like a Song from my mobile phone in discover weekly or release radar etc. I can see the song in my library on mobile but not in desktop app library. Is t...

Casual Listener

Plan Premium Country Turkey Device Xiaomi Mi a2 Operating System Android One   My Question or Issue When I like a Song from my mobile phone in discover weekly or release radar etc. I c...

pecador9

Casual Listener

2390 Views

2 replies

0 likes

liked songs
synchronize
Syncing devices
  • 2390 Views
  • 2 replies
  • 0 likes

My Daily Mixes Will Not Load

below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device( Samsung Galaxy S7, Galaxy Tab A)Operating System( Android Oreo) My Question or IssueCurrently, my Spotify has be...

Visitor

 below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device ( Samsung Galaxy S7, Galaxy Tab A) Oper...

376 Views

0 replies

2 likes

  • 376 Views
  • 0 replies
  • 2 likes

premium subscription not recognised

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I ask for a particular song I get "choosing a song is only available to Premium Subscrib...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When I ...

271 Views

0 replies

0 likes

  • 271 Views
  • 0 replies
  • 0 likes

Superuser Contribution Nothing works properly

Come on spotify get it together you seem to be the only company that cannot get a 1/2 decent reliable app. Sound never starts with playing song. Have to exit spotify and start another music app to get sound out of spotify. Playlists are consistently ...

Music Fan

Come on spotify get it together you seem to be the only company that cannot get a 1/2 decent reliable app. Sound never starts with playing song. Have to exit spotify and start another music app to ge...

zrock2010

Music Fan

1284 Views

8 replies

0 likes

  • 1284 Views
  • 8 replies
  • 0 likes