Announcements

Podcast features not working

Reply

Re: Podcast features not working

Moderator
Moderator

Hey there @jaelabi,

 

Thanks for trying and for keeping in touch.

 

We'd like to know if this happens with a specific podcast or with any podcast you try to play. If it's only with a specific one, could you send us the link/URI so we can further investigate?

 

We'll be looking out for your reply.

CarlosEModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

Re: Podcast features not working

Music Fan
The problem is universal across all podcasts.

Re: Podcast features not working

Moderator
Moderator

Hey again @jaelabi,

 

Thank you for your reply and confirmation.

 

Can you provide us a screen recording? This will help us understand more directly what's going on from your end.


We'll keep an eye out for your reply.

 

Cheers!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

Re: Podcast features not working

Music Fan

Hello.  Is there another way to get the video to you since it won't let me attach it here.  (I am under the 5MB range, so I don't know why it won't attach).

Re: Podcast features not working

Moderator
Moderator

Hey @jaelabi

 

Thanks for getting back in touch. 

 

Could you try it again from an incognito window on a PC and using a different internet connection? 

 

Let us know how it goes!

 

EniModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

Re: Podcast features not working

Music Fan

Hello.

I tried using my phone's hotspot and it worked now.  You can see how the episode's play button doesn't work, and how the podcast's sort feature doesn't work, but I am able to play episodes when it's on the list mode.

Re: Podcast features not working

Moderator
Moderator

Hey @jaelabi,

 

Thanks for keeping us posted and sharing the video with us 🙂

 

In this case we'd suggest you head here and contact our support team. You can also include the troubleshooting steps you've tried so far. The folks there can investigate this further and give you more information about the issue.

 

If you have questions, don't hesitate to reach out to us. We'll be happy to help.

 


 

 

VerModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Difficult roads often lead to beautiful destinations." ―Zig Ziglar

Re: Podcast features not working

Moderator
Moderator

Hey @jaelabi,

 

Thanks for keeping us posted and sharing the video with us 🙂

 

In this case we'd suggest you head here and contact our support team. You can also include the troubleshooting steps you've tried so far. The folks there can investigate this further and give you more information about the issue.

 

If you have questions, don't hesitate to reach out to us. We'll be happy to help.

 


 

 

VerModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Difficult roads often lead to beautiful destinations." ―Zig Ziglar
SUGGESTED POSTS