Problems with sound quality
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I'm a premium user and its been about two weeks since I've been experiencing very bad quality sound on any song I play. Songs sound muffled, like if I was playing a 96kbps mp3 or even worse. Things I have tried and tested both on WiFi and Mobile connection:
- Tweaking options for sound quality, was on automatic quality and switched all options up to extreme quality. Didn't solve the issue.
- Tweaking the normalize volume option. Didn't solve the issue.
- Downloading tracks on extreme quality. Didn't solve the issue.
- Deleting cache and saved data from phone and re-open app. Didn't solve the issue.
- From phone's app manager: force stop app, clear cache, clear data, uninstall, restart phone, reinstall app. Didn't solve the issue.
- Perform a full clean up on my phone. Didn't solve the issue.
- I have two phones where I use my account, a Huawei P9 and a Nexus 5, the problem happens on both phones but not on my laptop.
- I have the Google Play Music app installed on both phones where I have some records that I can also find on Spotify and on Google Play Music sound is great, YouTube audio sounds fine as well. So, it's not hardware issue.
I don't know what else to do, I'm about to do a big trip overseas, 11 hours on a plane and I can't stand thinking I'm gonna have to listen to really crappy music quality for all this time. Please help me!
Device and operating system:
- Huawei P9 running on Android 6.0
- Google Nexus 5 running Android 6.0.1
Type of Spotify account you have: Premium
The app version of Spotify you’re using:
8.4.18.743 armV7 on both devices.
Thanks in advances for your help!
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