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Problems with sound quality

Problems with sound quality

I'm a premium user and its been about two weeks since I've been experiencing very bad quality sound on any song I play. Songs sound muffled, like if I was playing a 96kbps mp3 or even worse. Things I have tried and tested both on WiFi and Mobile connection:


  1. Tweaking options for sound quality, was on automatic quality and switched all options up to extreme quality. Didn't solve the issue.
  2. Tweaking the normalize volume option. Didn't solve the issue.
  3. Downloading tracks on extreme quality. Didn't solve the issue.
  4. Deleting cache and saved data from phone and re-open app. Didn't solve the issue.
  5. From phone's app manager: force stop app, clear cache, clear data, uninstall, restart phone, reinstall app. Didn't solve the issue.
  6. Perform a full clean up on my phone. Didn't solve the issue.
  7. I have two phones where I use my account, a Huawei P9 and a Nexus 5, the problem happens on both phones but not on my laptop.
  8. I have the Google Play Music app installed on both phones where I have some records that I can also find on Spotify and on Google Play Music sound is great, YouTube audio sounds fine as well. So, it's not hardware issue.


I don't know what else to do, I'm about to do a big trip overseas, 11 hours on a plane and I can't stand thinking I'm gonna have to listen to really crappy music quality for all this time. Please help me!


Device and operating system:

  • Huawei P9 running on Android 6.0
  • Google Nexus 5 running Android 6.0.1


Type of Spotify account you have: Premium


The app version of Spotify you’re using: armV7 on both devices.


Thanks in advances for your help!

2 Replies

Unfortunately, I am having the same problem on a Samsung S8. I have tried 1-6, and have the same version and premium. Works fine on the desktop, but on the phone it sounds like someone is either playing off a very scratched cd or lp, or needs to adjust the antenna on a radio (yup, I know what that sounds like). It's been going on for a few weeks now.


OK. I "think" I found a fix. Since this only happens on bluetooth, I decided to click bluetooth off on my phone and then re-activate it. I had to do this for my speaker and my car separately. I haven't had the problem since (fingers crossed I won't have it again). Didn't unpair and repair, just clicked the little bluetooth button. I am not technically savvy, so this may or may not work for you.

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