Reinstalled app - ads still play - Premium

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Reinstalled app - ads still play - Premium

kustomkoozie
Visitor

 

Plan

Premium

Country

US

Device

Pixel 2

Operating System

Latest Android with updates as of today.

 

My Question or Issue

Started with free account on Android. Upgraded to Premium via PayPal. Cleared Spotify app cache and data files on my Pixel 2. Logged out. Uninstalled the app. Restarted phone. Reinstalled the app. Logged in. Ads still play in the podcasts I listen to

 

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Peter
Spotify Legend

Hey there @kustomkoozie,

 

Welcome to the Community!

 

While Spotify doesn’t play ads that interrupt the music listening experience of Premium subscribers, some podcast creators may include third-party advertising, host-read endorsements or sponsorship messages in their episodes. This is why, depending on the podcast you're listening to you might hear advertisements.

 

Hope this helps. If you have more questions, don't hesitate to reach out again.

 

Have a great day!

View solution in original post

1 Reply
Solution!

Peter
Spotify Legend

Hey there @kustomkoozie,

 

Welcome to the Community!

 

While Spotify doesn’t play ads that interrupt the music listening experience of Premium subscribers, some podcast creators may include third-party advertising, host-read endorsements or sponsorship messages in their episodes. This is why, depending on the podcast you're listening to you might hear advertisements.

 

Hope this helps. If you have more questions, don't hesitate to reach out again.

 

Have a great day!

View solution in original post

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