Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
399851 Views
548 replies
35 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryIndia DeviceLG G6 ThinQOperating SystemAndroid Pie My Question or IssueA lot of my friends here have received the update so I know it's not a location thing- why won't the lyrics show up on my phone ?
Plan Premium Country India Device LG G6 ThinQ Operating System Android Pie My Question or Issue A lot of my friends here have received the update so I know it's not a locatio...
Not applicable
1231 Views
2 replies
0 likes
PlanPremium DeviceAll devices with Android + saw its also present on Iphone My Question or IssueI tried to make it most obvious in the title. If I play song on my phone where there are more than 1 artists, I Can't click on artist who is not first lis...
Plan Premium Device All devices with Android + saw its also present on Iphone My Question or Issue I tried to make it most obvious in the title. If I play song on my phone where ...
Spotify Legend
2204 Views
1 replies
2 likes
PlanPremiumCountryUnited KingdomDeviceHuawei P20 ProOperating SystemAndroid 10My Question or IssueLiked songs will not play, it will not let me download the liked playlist either, I have tried reinstalling the app, clearing my cache and restarting my...
Plan Premium Country United Kingdom Device Huawei P20 Pro Operating System Android 10 My Question or Issue Liked songs will not play, it will not let me download the liked playlist either, I...
Casual Listener
880 Views
2 replies
1 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy S7Operating SystemAndroid 8.0 My Question or IssueSpotify App kept freezing and crashing yesterday, even freezing the whole phone sometimes. Followed the instructions woth clearing cache etc. and reinstal...
Plan Premium Country Germany Device Samsung Galaxy S7 Operating System Android 8.0 My Question or Issue Spotify App kept freezing and crashing yesterday, even freezing the whole phon...
Moderator
4357 Views
1 replies
0 likes
PlanPremiumCountryGermany DeviceSamsung A6 My Question or Issue I saved some Albums in my Library, and some of them I downloaded. But now most of my saved Albums are disappeared. When I search one of these Albums they say it's still saved and still d...
Plan Premium Country Germany Device Samsung A6 My Question or Issue I saved some Albums in my Library, and some of them I downloaded. But now most of my saved Albums are ...
Composer
1439 Views
1 replies
1 likes
PlanPremiumCountryColombiaDeviceHuawei P30 LiteOperating SystemAndroidMy Question or IssueLo que sucede es que siempre podía escuchar música mientras estaba en llamada, pero tras una actualización de hace algunos días, ahora cuando voy a reproducir u...
Plan Premium Country Colombia Device Huawei P30 Lite Operating System Android My Question or Issue Lo que sucede es que siempre podía escuchar música mientras estaba en llamada, pero tras u...
Visitor
13937 Views
4 replies
6 likes
When I play music the app won't tell me a song is playing. If I have my phone connected to a device either via bluetooth or aux the music will continue to play even when the device disconnects.PlanPremiumCountryUkDeviceSamsung A70Operating SystemAndr...
When I play music the app won't tell me a song is playing. If I have my phone connected to a device either via bluetooth or aux the music will continue to play even when the device disconnects. Plan...
Casual Listener
728 Views
2 replies
1 likes
PlanPremiumCountry Device Operating System My Question or IssueWhy are some tracks not added to favorites? I understand this is because I am prohibited from downloading over a mobile network? Then why, if I listen to them in 2 circles, are they alrea...
Plan Premium Country Device Operating System My Question or Issue Why are some tracks not added to favorites? I understand this is because I am prohibited from d...
355 Views
0 replies
0 likes
How does the shuffle work? Like...for real. Let's say I put several albums in a playlist and use shuffle mode, some of the track are placed randomly, but tracks from same albums are always stuck together. For example album ABCD in a playlist.There's ...
How does the shuffle work? Like...for real. Let's say I put several albums in a playlist and use shuffle mode, some of the track are placed randomly, but tracks from same albums are always s...
293 Views
0 replies
0 likes
PlanPremiumCountryRussiaDeviceXiaomi MI4C.Operating SystemAndroid 7.0, MIUI 9.5.2.0 Stable My Question or IssueAs title says when I switch tracks (via UI taps or on my wireless headphones, doesn't matter) sometimes equalizer does not kick in at all. ...
Plan Premium Country Russia Device Xiaomi MI4C. Operating System Android 7.0, MIUI 9.5.2.0 Stable My Question or Issue As title says when I switch tracks (via UI taps or on my wirele...
Regular
746 Views
1 replies
3 likes
PlanPremiumCountryRussiaDeviceSamsung galaxy s10+Operating SystemAndroid 10 My Question or Issue All music apps keep playing, but not spotify, when u close all. How fix it? And i cant attached video. Error "The file type (.mp4) is not supported. Vali...
Plan Premium Country Russia Device Samsung galaxy s10+ Operating System Android 10 My Question or Issue All music apps keep playing, but not spotify, when u close all. How fi...
Casual Listener
404 Views
1 replies
0 likes
PlanPremium FamilyCountryItalyDeviceOnePlus 7T, Lenvovo T460Operating SystemAndroid 10 and Windows 10My Question or IssueHello,could you tell me if is still possible to synchronize local file between Desktop and Android Phone?I've followed the instru...
Plan Premium Family Country Italy Device OnePlus 7T, Lenvovo T460 Operating System Android 10 and Windows 10 My Question or Issue Hello, could you tell me if is still possible to synchroniz...
Moderator
713 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(Samsung)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo, I used to be able to view an artist and then where it listed a few of their songs (and more) when I would tap on it it would bring ...
Plan Free/Premium Country Device (Samsung) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue So, I used to be able to view an artist and then ...
Spotify Legend
551 Views
1 replies
0 likes
Plan: Premium trialCountry: UkraineDevice: Samsung Galaxy M30sOperating System: Android 9 My Question or IssueI've recently decided to trySpotify. On my first Android smartphone it works just fine, while on the other one I'm only getting that cryptic...
Plan: Premium trial Country: Ukraine Device: Samsung Galaxy M30s Operating System: Android 9 My Question or Issue I've recently decided to trySpotify. On my first Android smart...
Moderator
894 Views
1 replies
0 likes
PremiumGermany DeviceFairphone2Operating SystemAndroid 7.1.2 My Question or IssueThe app has become increasingly slower during the last two months with sometimes taking minutes to load a page. Problem occurs while being connected via WiFi as well as ...
Premium Germany Device Fairphone2 Operating System Android 7.1.2 My Question or Issue The app has become increasingly slower during the last two months with sometimes...
Moderator
443 Views
1 replies
0 likes
Autoplay fails to continue playback after playlist and (if made to radio) after the radio. Very rarely does it actually play continuously. My device specs are below.Android Version: 10Device: Samsung Galaxy S10e (SM-G970U)Spotify Version: 8.5.68.904
Autoplay fails to continue playback after playlist and (if made to radio) after the radio. Very rarely does it actually play continuously. My device specs are below. Android Version: 10 Device...
283 Views
0 replies
1 likes
I'm not looking to clear the up-and-coming queue. I know how to do that.I'm also not looking to clear the currently playing song from my playlist. I'm satisfied with the songs in each of my playlists.I can't really get any more specific in my search ...
I'm not looking to clear the up-and-coming queue. I know how to do that. I'm also not looking to clear the currently playing song from my playlist. I'm satisfied with the songs in each of my playlis...
1262 Views
0 replies
1 likes
PlanPremiumCountryGermanyDeviceXiaomi Redmi Note 8 ProOperating SystemAndroid My Question or IssueI've tried out the KPop Radio and noticed that it won't play newer music. It only plays music from 2000-2012. Can I change it that it plays all generati...
Plan Premium Country Germany Device Xiaomi Redmi Note 8 Pro Operating System Android My Question or Issue I've tried out the KPop Radio and noticed that it won't play newer mus...
Moderator
450 Views
1 replies
0 likes
PlanPremiumCountryEnglandDevice(Samsung Galaxy s10e)Operating System(Android 10.) My Question or IssueMy issue is the option to watch videos don't appear the spotify app at all, the category doesn't exist on the search screen (as shown on the attache...
Plan Premium Country England Device (Samsung Galaxy s10e) Operating System (Android 10.) My Question or Issue My issue is the option to watch videos don't appear the spotify ...
Moderator
669 Views
1 replies
0 likes
PlanPremiumCountryUkraineDeviceSamsung Galaxy S10eOperating SystemAndroid 10 My Question or IssueHi! I have an issue with Spotify Android App. I'm from Ukraine and speak Ukrainian and my phone uses Ukrainian as default language. Since there is no Ukr...
Plan Premium Country Ukraine Device Samsung Galaxy S10e Operating System Android 10 My Question or Issue Hi! I have an issue with Spotify Android App. I'm from Ukraine and speak Ukra...
Moderator
1604 Views
1 replies
0 likes
