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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6287 Views

0 replies

7 likes

  • 6287 Views
  • 0 replies
  • 7 likes

Can't invite invite my son to become a member in the family plan

Plan Family PremiunCountry Denmark DeviceAndroid HuaweiOperating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi I am not able to invite my son to family premium plan. We are living under the roof. We have tried the incognito m...

Casual Listener

Plan Family Premiun Country Denmark   Device Android Huawei Operating System  (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi I am not able to invite my ...

Jose_M

Spotify Star

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution songs in the album is in wrong names

PlanPremiumCountryIsraelDevicePocophone F1Operating SystemAndroid 10 My Question or Issuehey i trying to listen to new album that got released by Eyal Golan and when i go to the album and playing some song it is not playing the song that it is showin...

Visitor

  Plan Premium Country Israel Device Pocophone F1 Operating System Android 10   My Question or Issue hey i trying to listen to new album that got released by Eyal Golan and when ...

Ivan

Spotify Legend

427 Views

2 replies

0 likes

  • 427 Views
  • 2 replies
  • 0 likes

Superuser Contribution Hidden Songs are played anyway

PlanPremiumCountryGermanyDeviceSony Xperia X Compact F5321Operating SystemAndroid 8.0.0 My Question or IssueAll hidden Songs in the Mixtapes are played anyway

Casual Listener

Plan Premium Country Germany Device Sony Xperia X Compact F5321 Operating System Android 8.0.0   My Question or Issue All hidden Songs in the Mixtapes are played anyway

sz9

Newbie

991 Views

4 replies

0 likes

  • 991 Views
  • 4 replies
  • 0 likes

Superuser Contribution Podcast funktionieren unter Android 4.1.2 nicht

PlanFamilyCountryAustriaDeviceSamsung GT-P3100Operating SystemAndroid 4.1.2 Hallo!Bei meinem angeführten Tablet funktionieren keine Podcasts. Sie werden zwar gefunden aber wenn man auf die Schaltfläche/Playlist des jeweiligen Podcast drückt passiert ...

Visitor

Plan Family Country Austria Device Samsung GT-P3100 Operating System Android 4.1.2   Hallo! Bei meinem angeführten Tablet funktionieren keine Podcasts. Sie werden zwar gefunden aber we...

Ivan

Spotify Legend

452 Views

1 replies

0 likes

  • 452 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playlist not playing

PlanPremium/just started trailCountryIsraelDeviceGoogle Pixel 3aOperating SystemAndroid Oreo My Question or Issue Hi, I encounter problems listening to certain songs and playlists, it mostly happens with playlists. I only see a message "This song is ...

Casual Listener

Plan Premium/just started trail Country Israel Device Google Pixel 3a Operating System Android Oreo   My Question or Issue   Hi, I encounter problems listening to certain songs a...

Mario

Spotify Legend

974 Views

5 replies

0 likes

  • 974 Views
  • 5 replies
  • 0 likes

Superuser Contribution Customize list of available devices

My Idea: There should be an option to customize the devices that are available to play. Delete at least those that we don't want. I currently have multiple devices at home that support Google Cast and Spotify Connect but only use a few of them. It is...

Regular

My Idea:   There should be an option to customize the devices that are available to play. Delete at least those that we don't want.   I currently have multiple devices at home that supp...

pikatoste

Regular

843 Views

4 replies

0 likes

customize
devices
PlayStation
  • 843 Views
  • 4 replies
  • 0 likes

Superuser Contribution Lyrics don't show up anymore.

PlanPremiumCountryCanadaDeviceAndroid My Question or IssueSo until yesterday, lyrics on songs showed up automatically. Now lyrics do not show up at all. I went back to shows where the lyrics did show up yesterday, and now they do not display. There i...

Music Fan

Plan Premium Country Canada Device Android       My Question or Issue So until yesterday, lyrics on songs showed up automatically. Now lyrics do not show up at all. I went ba...

Eni

Moderator

6683 Views

8 replies

4 likes

  • 6683 Views
  • 8 replies
  • 4 likes

Solved!!Superuser Contribution Unable to reorder play queue

PremiumCanadaPixel 2, Android 10 I am no longer able to delete or reorder songs from my play queue (as seen in attached photo); any changes revert within a few seconds. Deleting and reinstalling Spotify has helped a few times, but this doesn't last v...

Regular

Premium Canada Pixel 2, Android 10   I am no longer able to delete or reorder songs from my play queue (as seen in attached photo); any changes revert within a few seconds.  Deleting an...

K8EG

Regular

1634 Views

5 replies

1 likes

  • 1634 Views
  • 5 replies
  • 1 likes

Superuser Contribution Liked songs queue can't be edited

PlanPremiumCountryBelgiumDeviceOneplus 6 Operating SystemAndroid 10My Question or IssueWhen i add a song to my queue, the playlist starts again from the top after the added song has played (only happens in the liked songs playlist). Also, the songs i...

Visitor

Plan Premium Country Belgium Device Oneplus 6  Operating System Android 10 My Question or Issue When i add a song to my queue, the playlist starts again from the top after the added son...

Elena

Moderator

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes

Superuser Contribution Certain songs in playlist cutting short

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSongs have started to only play a certain amount before changing to next song . It's not ever...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Songs h...

Elena

Moderator

1090 Views

1 replies

0 likes

  • 1090 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked songs playing from start after adding something to the queue

PlanPremiumCountryGermanyDeviceMotorola Moto one visionOperating SystemAndroid 10My Question or Issue"Liked Songs"-playlist is playing as usual, until I add a/multiple song(s) into the queue. The playlist starts from the first song again, after the s...

Visitor

  Plan Premium Country Germany Device Motorola Moto one vision Operating System Android 10 My Question or Issue "Liked Songs"-playlist is playing as usual, until I add a/multiple song(...

Elena

Moderator

397 Views

2 replies

0 likes

  • 397 Views
  • 2 replies
  • 0 likes

Android not seeing webplayer when started from android

PlanPremiumCountryBelgiumDeviceHuawei p20Operating SystemAndroid OreoArchlinux, firefox and chrome My Question or IssueThe webplayer only shows up on my phone after choosing to play from it in the webplayer itself.Which is funny, because when Spotify...

Newbie

Plan Premium Country Belgium Device Huawei p20 Operating System Android Oreo Archlinux, firefox and chrome   My Question or Issue The webplayer only shows up on my phone after ch...

334 Views

0 replies

0 likes

Webplayer remote
  • 334 Views
  • 0 replies
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Superuser Contribution App crashes on startup

PlanPremiumCountryGermanyDeviceSamsung Note 9Operating SystemAndroid 10 My Question or IssueI'm not able to open the app any more. It crashes and closes immediately after opening it. I deinstalled and installed the app from the Play store, cleared th...

Visitor

Plan Premium Country Germany Device Samsung Note 9 Operating System Android 10   My Question or Issue I'm not able to open the app any more. It crashes and closes immediately after ope...

Katerina

Spotify Legend

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect available but not working

PlanPremiumCountryUK DeviceSony Xperia XZ PremiumOperating SystemAndroid My Question or IssueUntil yesterday Spotify was working OK, but yesterday I could not connect to my Onkyo amp or Roberts Stream 65i. I reloaded the app and now I see the message...

Regular

Plan Premium Country UK   Device Sony Xperia XZ Premium Operating System Android   My Question or Issue Until yesterday Spotify was working OK, but yesterday I could not connect ...

laurencetampkins

Casual Listener

4583 Views

12 replies

1 likes

  • 4583 Views
  • 12 replies
  • 1 likes

Superuser Contribution Problema com o site de pagamento no cartao

PlanPremiumCountryBrazil DeviceS6 edgeOperating SystemAndroid My Question or IssueNo site de pagamento, quando seleciono a opcao de cartao de debito, os numeros embaixo nao mudam para a numeragem de cartao de debito, permanecem com a numeragem de car...

Visitor

Plan Premium Country Brazil   Device S6 edge Operating System Android   My Question or Issue No site de pagamento, quando seleciono a opcao de cartao de debito, os numeros embaix...

Ivan

Spotify Legend

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

Connection to xbox from Samsung s10 phone

PlanPremiumCountryUSADeviceSamsung Galaxy S10Operating SystemAndroid 10 My Question or IssueDespite appearing as a connectable device, Spotify does not connect to Xbox One.Both have been validated to be on the same wifi. Both have been uninstalled an...

Casual Listener

Plan Premium Country USA Device Samsung Galaxy S10 Operating System Android 10   My Question or Issue Despite appearing as a connectable device, Spotify does not connect to Xbox One. ...

Sivart213

Casual Listener

983 Views

9 replies

1 likes

  • 983 Views
  • 9 replies
  • 1 likes

Can't download songs to SD anymore

PlanPremiumCountryUnited StatesDeviceSanding Galaxy A10Operating SystemAndroid My Question or IssueToday I noticed that all of my songs which were downloaded to my SD card started getting downloaded to my phone's internal storage. I went to change th...

Visitor

  Plan Premium Country United States Device Sanding Galaxy A10 Operating System Android   My Question or Issue Today I noticed that all of my songs which were downloaded to my SD...

Jose_M

Spotify Star

742 Views

1 replies

1 likes

  • 742 Views
  • 1 replies
  • 1 likes

Superuser Contribution I can't share songs on instagram story

PlanFreeCountryTurkeyDeviceSamsung Galaxy A70Operating SystemAndroid 9.0 My Question or IssueI click share icon. Normally, there must be 'share on instageam story' icon. But lately i can't see any icon about it

Visitor

  Plan Free Country Turkey Device Samsung Galaxy A70 Operating System Android 9.0   My Question or Issue I click share icon. Normally, there must be 'share on instageam story' ic...

Elena

Moderator

414 Views

1 replies

1 likes

  • 414 Views
  • 1 replies
  • 1 likes

Liking songs on Android Auto

PlanPremiumCountryUSA DevicePixel 4 XL Operating SystemAndroid Pie My Question or IssueI am new to Spotify (coming fromGoogle Play Music). I went thru and manually added all my liked songs from GPM. When listening in my car on Android Auto, I listen ...

Regular

Plan Premium Country USA  Device Pixel 4 XL  Operating System Android Pie   My Question or Issue I am new to Spotify (coming from Google Play Music). I went thru and manuall...

TaTHEj

Composer

1401 Views

9 replies

0 likes

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  • 9 replies
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Superuser Contribution Recently played not showing

PlanPremiumCountryItalyDeviceHuawei Y6S and Huawei P8 Lite 2017Operating SystemAndroid 9 My Question or IssueIt's been months that the recently played don't show in my home screen on mobile. It really sucks and it's a big issue for me. In my home scr...

Casual Listener

Plan Premium Country Italy Device Huawei Y6S and Huawei P8 Lite 2017 Operating System Android 9   My Question or Issue It's been months that the recently played don't show in my home s...

Elena

Moderator

902 Views

3 replies

0 likes

  • 902 Views
  • 3 replies
  • 0 likes