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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6271 Views

0 replies

7 likes

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Solved!!Superuser Contribution Song changes alone

My issueI'm listening one song from a playlist and in the middle of the song it changes to another one from another playlistPlanPremiumCountryPortugalDeviceSamsung Galaxy A7 2018Operating SystemAndroid 9

Casual Listener

My issue I'm listening one song from a playlist and in the middle of the song it changes to another one from another playlist Plan Premium Country Portugal Device Samsung Galaxy A7 2018 Opera...

Mihail

Spotify Legend

1464 Views

6 replies

0 likes

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  • 6 replies
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Audio infrastructure and resampling

PlanFreeCountryItalyDeviceHauwei P20Operating SystemAndroid 9 My Question or Issue Dear Spotify, your platform currently represents the best entertainment solution in the music sector, due to the vastness of the database and the discovery functions. ...

Casual Listener

Plan Free Country Italy Device Hauwei P20 Operating System Android 9   My Question or Issue   Dear Spotify,   your platform currently represents the best entertainment sol...

649 Views

0 replies

2 likes

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Buds and watch active2 problem

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) Hi i have a problem with my Buds+ , watch active 2 and Samsung s9. Here is my problem. 1. I connect in wear app w...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)     Hi i have a problem w...

340 Views

0 replies

0 likes

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Unlike/Delete Full Album

PlanPremiumCountryCanadaDeviceSonyOperating System Android My Question or IssueSo if i decide I don't in fact like an album, I go to albums, unlike it (unsave) but this action doesn't automatically unlike the songs in the album (does remove it from t...

Casual Listener

Plan Premium Country Canada Device Sony Operating System  Android    My Question or Issue So if i decide I don't in fact like an album, I go to albums, unlike it (unsave) but...

jdtemple

Gig Goer

629 Views

2 replies

0 likes

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Superuser Contribution How to remove audio seek in dropdown notification bar?

PlanPremiumCountrySouth AfricaDeviceHuawei P30 LiteOperating SystemAndroid 10 My Question or IssueSo I recently update to Android 10, and one of the features is the seekable audio in the dropdown notification bar. I hate it. It takes up space, I acci...

Casual Listener

Plan Premium Country South Africa Device Huawei P30 Lite Operating System Android 10   My Question or Issue So I recently update to Android 10, and one of the features is the seekable ...

Jeremy

Spotify Legend

2798 Views

3 replies

1 likes

  • 2798 Views
  • 3 replies
  • 1 likes

How getting real customer support?

How can I get real customer support? Usually you get only here the advise: reinstall. But problems are not addressed. I wonder, why I pay a monthly fee.

Roadie

How can I get real customer support?    Usually you get only here the advise: reinstall.    But problems are not addressed. I wonder, why I pay a monthly fee. 

Jose_M

Spotify Star

313 Views

1 replies

0 likes

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Solved!! Sudden change of playlist

PlanPremiumCountryArgentinaDeviceHuawei Mate 9 LiteOperating SystemAndroid Marshmallow (6.0) My Question or Issue:Hello! I'm having a problem both in Android as Windows. I'm listening to a playlist and suddenly the player changes the music to an unkn...

Casual Listener

Plan Premium Country Argentina Device Huawei Mate 9 Lite Operating System Android Marshmallow (6.0)   My Question or Issue: Hello! I'm having a problem both in Android as Windows....

Emilia_8

Community Legend

1106 Views

5 replies

0 likes

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  • 0 likes

music randomy changes on my phone

PlanPremiumCountryUSADeviceSamsung Galaxy S10eOperating System My Question or IssueWhile listening to spotify on my phone, the songs will suddenly switch to some random playlist that I would never listen to. It happens at random.

Casual Listener

Plan Premium Country USA Device Samsung Galaxy S10e Operating System     My Question or Issue While listening to spotify on my phone, the songs will suddenly switch to some random...

Emilia_8

Community Legend

593 Views

2 replies

0 likes

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Superuser Contribution Editing "Made For You" playlists

PremiumCountryUSADeviceSamsung Galaxy S20 PlusOperating SystemAndroid 10 My Question or IssueI am not seeing the icon that removes songs from playlists that are auto-assembled by Spotify. I am not seeing it for songs or podcasts, and I am not seeing ...

Casual Listener

Premium Country USA Device Samsung Galaxy S20 Plus Operating System Android 10   My Question or Issue I am not seeing the icon that removes songs from playlists that are auto-assembled ...

Susan_GP

Moderator

5068 Views

8 replies

2 likes

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  • 8 replies
  • 2 likes

Superuser Contribution Songs Removed from Queue Keep Coming Back

Spoiler (Highlight to read) PlanPremiumCountryIrelandDeviceHuawei P30 LiteOperating SystemAndroid 10 My Question or IssueEvery time I try to remove songs from my queue, they keep returning. If I try to change the order that the songs play in, my chan...

Casual Listener

  Plan Premium Country Ireland Device Huawei P30 Lite Operating System Android 10   My Question or Issue Every time I try to remove songs from my queue, they keep returning. If I...

CW63

Newbie

5111 Views

10 replies

6 likes

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  • 10 replies
  • 6 likes

Spotify randomly stops playing while in offline mode

PlanPremiumDeviceSamsung Galaxy A50Operating SystemAndroid 10 My Question or IssueSpotify randomly stops playing music and podcasts. This only happens when the device does not have an internet connection. This happens regardless whether Spotify set t...

Visitor

Plan Premium Device Samsung Galaxy A50 Operating System Android 10   My Question or Issue Spotify randomly stops playing music and podcasts. This only happens when the device does not ha...

1663 Views

0 replies

3 likes

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Superuser Contribution facebook story redirects to spotify main page

PlanPremium CountryCanada DeviceSamsung Galaxy A50 Android 9 OS The issue i have is some Facebook stories on facebook app on my phone redirect to main spotify page in spotify for android and not the webpage. I have open in external web browser enable...

Visitor

Plan Premium   Country Canada   Device Samsung Galaxy A50   Android 9 OS   The issue i have is some Facebook stories on facebook app on my phone redirect to main spotif...

Ivan

Spotify Legend

617 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Spotify pausing randomly on Android

PlanPremiumCountry DeviceSony ZX505Operating SystemAndroid 9 My Question or IssueSpotify pausing randomly on Android when screen off with downloaded files.Tried delete all files and reinstall Spotify, turn off battery optimization, swap another SD ca...

Casual Listener

  Plan Premium Country   Device Sony ZX505 Operating System Android 9   My Question or Issue Spotify pausing randomly on Android when screen off with downloaded files. Trie...

Thanatos1

Casual Listener

2916 Views

14 replies

2 likes

pausing randomly
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Superuser Contribution Spotify Stations Freezes on Call End

PremiumCountryUnited StatesDeviceGoogle Pixel 3AOperating SystemAndroid 10 My Question or IssueWhile using the Spotify Stations app, if I pick up an incoming call, the banner in the notifications area disappears, and I need to go back into the app to...

Visitor

Premium Country United States Device Google Pixel 3A Operating System Android 10   My Question or Issue While using the Spotify Stations app, if I pick up an incoming call, the banner i...

Ivan

Spotify Legend

278 Views

1 replies

0 likes

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  • 1 replies
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App on Huawei p30 pro crashes every 10 minutes.

PlanPremiumCountryGuatemalaDeviceHuawei p30 proOperating SystemAndroid 10, EMUI 10 My Question or Issue Hello. Im having problems with the app, it closes every 10 minutes I need to reopen the app to play the music. I already deleted the cache, I dele...

Visitor

Plan Premium Country Guatemala Device Huawei p30 pro Operating System Android 10, EMUI 10   My Question or Issue   Hello. Im having problems with the app, it closes every 10 minu...

518 Views

0 replies

0 likes

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Get audio analysis using SpotifyAppRemote

In my Android app, I want to visualize the audio beats. By using the Quick Start I can get authorized and get notifications for the currently playing song which is a good starting point already.But I see no API (yet?) to access the audio-analysis. Do...

Visitor

In my Android app, I want to visualize the audio beats.  By using the Quick Start I can get authorized and get notifications for the currently playing song which is a good starting point a...

295 Views

0 replies

0 likes

  • 295 Views
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Facebook account

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountryUnited states DeviceSamsung Galaxy s9Operating SystemAndroid My Question or IssueI have kind of weird situati...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country United states  Device Samsung Galaxy s9 ...

引きこもり

Roadie

484 Views

1 replies

0 likes

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Plugging headphone to Android phone to make a phone call cause to music stop on synced SmartTV

I am listening music from my Samsung SmartTV which synced with my Android phone.But when I plug headphone to Android phone to make a phone call ends up music stop on SmartTV and starts to play in headphones. PlanPremiumDeviceSamsung Galaxy S7 EdgeOpe...

Visitor

I am listening music from my Samsung SmartTV which synced with my Android phone. But when I plug headphone to Android phone to make a phone call ends up music stop on SmartTV and starts to play in h...

365 Views

0 replies

0 likes

available devices
headphone
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Local files from pc to phone via playlist are sped up

PlanPremiumCountryGermanyDeviceAndroid 4.2.2Operating SystemAndroid 4.2.2 and Win10 My Question or IssueIf i add local files from my computer to a playlist and then download that playlist on my phone, these files are sped up. I tried redownlading the...

Casual Listener

Plan Premium Country Germany Device Android 4.2.2 Operating System Android 4.2.2 and Win10   My Question or Issue If i add local files from my computer to a playlist and then download ...

614 Views

0 replies

0 likes

  • 614 Views
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