Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryItalyDeviceHuawei Y6S and Huawei P8 Lite 2017Operating SystemAndroid 9 My Question or IssueIt's been months that the recently played don't show in my home screen on mobile. It really sucks and it's a big issue for me. In my home scr...
Plan Premium Country Italy Device Huawei Y6S and Huawei P8 Lite 2017 Operating System Android 9 My Question or Issue It's been months that the recently played don't show in my home s...
Moderator
934 Views
3 replies
0 likes
My issueI'm listening one song from a playlist and in the middle of the song it changes to another one from another playlistPlanPremiumCountryPortugalDeviceSamsung Galaxy A7 2018Operating SystemAndroid 9
My issue I'm listening one song from a playlist and in the middle of the song it changes to another one from another playlist Plan Premium Country Portugal Device Samsung Galaxy A7 2018 Opera...
Spotify Legend
1531 Views
6 replies
0 likes
PlanFreeCountryItalyDeviceHauwei P20Operating SystemAndroid 9 My Question or Issue Dear Spotify, your platform currently represents the best entertainment solution in the music sector, due to the vastness of the database and the discovery functions. ...
Plan Free Country Italy Device Hauwei P20 Operating System Android 9 My Question or Issue Dear Spotify, your platform currently represents the best entertainment sol...
674 Views
0 replies
2 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) Hi i have a problem with my Buds+ , watch active 2 and Samsung s9. Here is my problem. 1. I connect in wear app w...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Hi i have a problem w...
350 Views
0 replies
0 likes
PlanPremiumCountryCanadaDeviceSonyOperating System Android My Question or IssueSo if i decide I don't in fact like an album, I go to albums, unlike it (unsave) but this action doesn't automatically unlike the songs in the album (does remove it from t...
Plan Premium Country Canada Device Sony Operating System Android My Question or Issue So if i decide I don't in fact like an album, I go to albums, unlike it (unsave) but...
Gig Goer
657 Views
2 replies
0 likes
PlanPremiumCountrySouth AfricaDeviceHuawei P30 LiteOperating SystemAndroid 10 My Question or IssueSo I recently update to Android 10, and one of the features is the seekable audio in the dropdown notification bar. I hate it. It takes up space, I acci...
Plan Premium Country South Africa Device Huawei P30 Lite Operating System Android 10 My Question or Issue So I recently update to Android 10, and one of the features is the seekable ...
Spotify Legend
2819 Views
3 replies
1 likes
How can I get real customer support? Usually you get only here the advise: reinstall. But problems are not addressed. I wonder, why I pay a monthly fee.
How can I get real customer support? Usually you get only here the advise: reinstall. But problems are not addressed. I wonder, why I pay a monthly fee.
Spotify Star
318 Views
1 replies
0 likes
PlanPremiumCountryArgentinaDeviceHuawei Mate 9 LiteOperating SystemAndroid Marshmallow (6.0) My Question or Issue:Hello! I'm having a problem both in Android as Windows. I'm listening to a playlist and suddenly the player changes the music to an unkn...
Plan Premium Country Argentina Device Huawei Mate 9 Lite Operating System Android Marshmallow (6.0) My Question or Issue: Hello! I'm having a problem both in Android as Windows....
Community Legend
1136 Views
5 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S10eOperating System My Question or IssueWhile listening to spotify on my phone, the songs will suddenly switch to some random playlist that I would never listen to. It happens at random.
Plan Premium Country USA Device Samsung Galaxy S10e Operating System My Question or Issue While listening to spotify on my phone, the songs will suddenly switch to some random...
Community Legend
614 Views
2 replies
0 likes
PremiumCountryUSADeviceSamsung Galaxy S20 PlusOperating SystemAndroid 10 My Question or IssueI am not seeing the icon that removes songs from playlists that are auto-assembled by Spotify. I am not seeing it for songs or podcasts, and I am not seeing ...
Premium Country USA Device Samsung Galaxy S20 Plus Operating System Android 10 My Question or Issue I am not seeing the icon that removes songs from playlists that are auto-assembled ...
Moderator
5178 Views
8 replies
2 likes
Spoiler (Highlight to read) PlanPremiumCountryIrelandDeviceHuawei P30 LiteOperating SystemAndroid 10 My Question or IssueEvery time I try to remove songs from my queue, they keep returning. If I try to change the order that the songs play in, my chan...
Plan Premium Country Ireland Device Huawei P30 Lite Operating System Android 10 My Question or Issue Every time I try to remove songs from my queue, they keep returning. If I...
Newbie
5344 Views
10 replies
6 likes
Why my top genres are different on web player than on Android.
Why my top genres are different on web player than on Android.
475 Views
0 replies
3 likes
PlanPremiumDeviceSamsung Galaxy A50Operating SystemAndroid 10 My Question or IssueSpotify randomly stops playing music and podcasts. This only happens when the device does not have an internet connection. This happens regardless whether Spotify set t...
Plan Premium Device Samsung Galaxy A50 Operating System Android 10 My Question or Issue Spotify randomly stops playing music and podcasts. This only happens when the device does not ha...
1682 Views
0 replies
3 likes
PlanPremium CountryCanada DeviceSamsung Galaxy A50 Android 9 OS The issue i have is some Facebook stories on facebook app on my phone redirect to main spotify page in spotify for android and not the webpage. I have open in external web browser enable...
Plan Premium Country Canada Device Samsung Galaxy A50 Android 9 OS The issue i have is some Facebook stories on facebook app on my phone redirect to main spotif...
Spotify Legend
629 Views
1 replies
0 likes
PlanPremiumCountry DeviceSony ZX505Operating SystemAndroid 9 My Question or IssueSpotify pausing randomly on Android when screen off with downloaded files.Tried delete all files and reinstall Spotify, turn off battery optimization, swap another SD ca...
Plan Premium Country Device Sony ZX505 Operating System Android 9 My Question or Issue Spotify pausing randomly on Android when screen off with downloaded files. Trie...
Casual Listener
2964 Views
14 replies
2 likes
PremiumCountryUnited StatesDeviceGoogle Pixel 3AOperating SystemAndroid 10 My Question or IssueWhile using the Spotify Stations app, if I pick up an incoming call, the banner in the notifications area disappears, and I need to go back into the app to...
Premium Country United States Device Google Pixel 3A Operating System Android 10 My Question or Issue While using the Spotify Stations app, if I pick up an incoming call, the banner i...
Spotify Legend
292 Views
1 replies
0 likes
PlanPremiumCountryGuatemalaDeviceHuawei p30 proOperating SystemAndroid 10, EMUI 10 My Question or Issue Hello. Im having problems with the app, it closes every 10 minutes I need to reopen the app to play the music. I already deleted the cache, I dele...
Plan Premium Country Guatemala Device Huawei p30 pro Operating System Android 10, EMUI 10 My Question or Issue Hello. Im having problems with the app, it closes every 10 minu...
532 Views
0 replies
0 likes
In my Android app, I want to visualize the audio beats. By using the Quick Start I can get authorized and get notifications for the currently playing song which is a good starting point already.But I see no API (yet?) to access the audio-analysis. Do...
In my Android app, I want to visualize the audio beats. By using the Quick Start I can get authorized and get notifications for the currently playing song which is a good starting point a...
300 Views
0 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountryUnited states DeviceSamsung Galaxy s9Operating SystemAndroid My Question or IssueI have kind of weird situati...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country United states Device Samsung Galaxy s9 ...
Roadie
487 Views
1 replies
0 likes
I am listening music from my Samsung SmartTV which synced with my Android phone.But when I plug headphone to Android phone to make a phone call ends up music stop on SmartTV and starts to play in headphones. PlanPremiumDeviceSamsung Galaxy S7 EdgeOpe...
I am listening music from my Samsung SmartTV which synced with my Android phone. But when I plug headphone to Android phone to make a phone call ends up music stop on SmartTV and starts to play in h...
372 Views
0 replies
0 likes
