Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
375647 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I have Spotify premium and everything was fine up until a week or so a go. For some reason, I can no longer cast to my Google mini. I use it all the time, so this is infuriating. Spotify and Google home apps are updated. Both use the same WiFi (and I...
I have Spotify premium and everything was fine up until a week or so a go. For some reason, I can no longer cast to my Google mini. I use it all the time, so this is infuriating. Sp...
445 Views
0 replies
0 likes
Hello,I'm using spotify in car by bluetooth device pluged in car stereo aux (Huawei Honor 9 connected bluetooth device). Listening spotify in car I like to use car mode option. Problem is that I have to scroll through the settings and activate car mo...
Hello, I'm using spotify in car by bluetooth device pluged in car stereo aux (Huawei Honor 9 connected bluetooth device). Listening spotify in car I like to use car mode option. Problem is that I ha...
459 Views
0 replies
2 likes
Podcasts are crashing every few minutes
Podcasts are crashing every few minutes
Spotify Star
814 Views
1 replies
0 likes
Hi! I'm having a problem where I can't download my playlist of 360 local files onto my phone so I can listen to them on the go. Whenever I try, it just puts a little exclamation mark with a circle around it under each song and says "Waiting To Downlo...
Hi! I'm having a problem where I can't download my playlist of 360 local files onto my phone so I can listen to them on the go. Whenever I try, it just puts a little exclamation mark with a circle ar...
Moderator
2058 Views
6 replies
0 likes
Plan: PremiumCountry: Mexico DeviceMoto Z3 PlayOperating SystemAndroid 9 My Question or IssueWhen I'm creating a long playlist (more than 60h of playtime) I use to start adding songs by artist (alphabetically), and when I finish, I start playing my n...
Plan: Premium Country: Mexico Device Moto Z3 Play Operating System Android 9 My Question or Issue When I'm creating a long playlist (more than 60h of playtime) I use to start a...
692 Views
0 replies
0 likes
PlanFree/PremiumCountryRussiaDevice(iPhone 6s,)Operating System(iOS 13.3.1, Windows 10 ) My Question or Issueafter transferring a track from apple music, my favorite songs and albums only appeared on my PC, but they are not in my phone. I don't want ...
Plan Free/Premium Country Russia Device (iPhone 6s,) Operating System (iOS 13.3.1, Windows 10 ) My Question or Issue after transferring a track from apple music, my favorite ...
377 Views
0 replies
0 likes
PlanPremiumCountryUnited StatesDeviceLG V35Operating SystemAndroid Oreo My Question or IssueHey knowledgeable lads, Recently I've been having issues with Spotify Connect on my Android device. I use it mostly to play Spotify over my Amazon Echo (first...
Plan Premium Country United States Device LG V35 Operating System Android Oreo My Question or Issue Hey knowledgeable lads, Recently I've been having issues with Spotif...
Spotify Legend
943 Views
1 replies
0 likes
PlanPremiumCountryIrelandDeviceSamsung Galaxy A40Operating SystemAndroid For the entire time sinse I downloaded it my autoplay feature will simply not work. I have checked on multiple occasions and turned it on & off but I have no success.Any help or...
Plan Premium Country Ireland Device Samsung Galaxy A40 Operating System Android For the entire time sinse I downloaded it my autoplay feature will simply not work. I have checked on m...
Community Legend
521 Views
1 replies
0 likes
СтранаRussian устройствоSamsung Galaxy a50 Операционная системаAndroid 10 Мой вопрос или проблемаwhen you try to register, you receive a message that the email address is not valid and you need to email.com however, I tried to register using: gmail.c...
Страна Russian устройство Samsung Galaxy a50 Операционная система Android 10 Мой вопрос или проблема when you try to register, you receive a message that the email addre...
Regular
656 Views
1 replies
0 likes
СтранаRussian устройствоSamsung Galaxy a50 Операционная системаAndroid 10 Мой вопрос или проблемаwhen you try to log in to the app, it says that there is no Internet connection, tried to log in using wifi, mobile Internet, and using VPN, nothing help...
Страна Russian устройство Samsung Galaxy a50 Операционная система Android 10 Мой вопрос или проблема when you try to log in to the app, it says that there is no Internet connection, ...
Regular
1232 Views
6 replies
0 likes
Plan Premium Country AustriaMoto G7 Plus XT1965-3Android 10 QPWS30.61.21.11 security patch level 1 June 2020Spotify 8.5.66.1002Connected to a brand new out of box Kenwood DMX7017DABS Mechless Android Auto compatible double din head unit via brand new...
Plan Premium Country Austria Moto G7 Plus XT1965-3 Android 10 QPWS30.61.21.11 security patch level 1 June 2020 Spotify 8.5.66.1002 Connected to a brand new out of box Kenwood DMX7017DAB...
525 Views
0 replies
1 likes
Plan PremiumAustralia DevicePixel 4XLOperating SystemAndroid 10 My Question or IssueI found a weird visual bug that pushes down the Made For You section when scrolling through the carousel above it (images attached).
Plan Premium Australia Device Pixel 4XL Operating System Android 10 My Question or Issue I found a weird visual bug that pushes down the Made For You section when scrollin...
Spotify Legend
471 Views
1 replies
0 likes
PlanPremiumCountryGermany DeviceHuawei P30 Pro Operating SystemAndroid 10EMUI 10.1.0 My Question or IssueIf I connect to a other device in the network (does not matter if I connect to my Alexas or to my Soundbar it will not allow me most of the time ...
Plan Premium Country Germany Device Huawei P30 Pro Operating System Android 10 EMUI 10.1.0 My Question or Issue If I connect to a other device in the netwo...
467 Views
0 replies
0 likes
PlanPremiumCountryTurkeyDeviceXperia XA UltraOperating SystemAndroid 7.0 My Question or IssueWhen I try to open an artist page or album page the mobile application of the Spotify stops working. I can't open of any artist page. What should I do for so...
Plan Premium Country Turkey Device Xperia XA Ultra Operating System Android 7.0 My Question or Issue When I try to open an artist page or album page the mobile application of the Spo...
Spotify Star
722 Views
3 replies
0 likes
PlanPremiumCountryThe NetherlandsDevicePixel 2Operating SystemAndroid 10 My Question or IssueHi, I'm still getting a random notification that spotify is trying to play... I've seen that the issue officially has been resolved but it seems not for ever...
Plan Premium Country The Netherlands Device Pixel 2 Operating System Android 10 My Question or Issue Hi, I'm still getting a random notification that spotify is trying...
348 Views
0 replies
0 likes
PlanPremiumCountryUKDeviceSamsung Galaxy S20+ Operating SystemAndroid 10 My Question or IssueVery weirdly, since moving from an S9+ to an S20+, the queue option has greyed out. I have tried uninstalling and reinstalling, a clean uninstall and deletio...
Plan Premium Country UK Device Samsung Galaxy S20+ Operating System Android 10 My Question or Issue Very weirdly, since moving from an S9+ to an S20+, the queue option h...
285 Views
0 replies
0 likes
PlanPremiumCountryUKDeviceSamsung Galaxy 7Operating SystemAndroid My Question or IssueWhen I'm offline on some not all albums I get the error message, the album is downloaded and I've tried to log out and in again but nothing works, any ideas?
Plan Premium Country UK DeviceSamsung Galaxy 7 Operating System Android My Question or Issue When I'm offline on some not all albums I get the error message, the album is downlo...
Spotify Legend
1310 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceMoto G6Operating SystemAndroid 9 My Question or IssueWhen I try to scroll in my albums / artists, whatever I touch on the screen is selected immediately. The effect is I cannot scroll down because when I touch anything, wha...
Plan Premium Country USA Device Moto G6 Operating System Android 9 My Question or Issue When I try to scroll in my albums / artists, whatever I touch on the screen is selected immedi...
Spotify Legend
432 Views
1 replies
0 likes
PlanFreeCountryItalyDeviceHuawei PSmartOperating SystemAndroid 9.1.0 My Question or IssueI've been having this problem for a while now. When I go to an artist's profile and tap on the playlist "most popular" (I don't know if that's the right name, I ...
Plan Free Country Italy Device Huawei PSmart Operating System Android 9.1.0 My Question or Issue I've been having this problem for a while now. When I go to an artist's profile and t...
371 Views
0 replies
0 likes
Macbook pro / CatalinaPremium Hello~ I'm not sure if it's a bug, but when Spotify is playing suggested songs after an album/playlist/whatever, the previous song button fail to go to... previous song. It just reset the song even if I press it multiple...
Macbook pro / Catalina Premium Hello~ I'm not sure if it's a bug, but when Spotify is playing suggested songs after an album/playlist/whatever, the previous song button fail to go to...
893 Views
0 replies
0 likes
