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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5480 Views

0 replies

7 likes

  • 5480 Views
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  • 7 likes

Superuser Contribution Spotify randomly stops when offline (Samsung Galaxy A50)

PlanPremiumDeviceSamsung Galaxy A50Operating SystemAndroid 10 My Question or IssueSpotify randomly stops playing music and podcasts. This only happens when the device does not have an internet connection. Every other music app I have works fine offli...

Visitor

Plan Premium Device Samsung Galaxy A50 Operating System Android 10   My Question or Issue Spotify randomly stops playing music and podcasts. This only happens when the device does not ha...

pim_scheffers

Regular

1357 Views

5 replies

1 likes

  • 1357 Views
  • 5 replies
  • 1 likes

It's been 2 years since my local files last synced with my phone.

I've tried clearing cache, reinstalling, disabling firewall, disabling avg, a different PC, different mobile, different church, PC as wifi hotspot, different WiFi. The meta data isn't the problem, all the tracks just stay greyed out on my Samsung tab...

Casual Listener

I've tried clearing cache, reinstalling, disabling firewall, disabling avg, a different PC, different mobile, different church, PC as wifi hotspot, different WiFi. The meta data isn't the problem, al...

thisisafish

Casual Listener

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

Samsung Galaxy Buds+ Plus

PlanPremiumCountryBelgiumDeviceSamsung Galaxy S10e in combination with new Galaxy Buds+ (plus)Operating System(Android 10) My Question or IssueDid anyone tried the new Galaxy Buds+ (plus) with an offline playlist? In the previous version of the buds ...

Visitor

Plan Premium Country Belgium Device Samsung Galaxy S10e in combination with new Galaxy Buds+ (plus) Operating System (Android 10)   My Question or Issue Did anyone tried the new Galaxy...

629 Views

0 replies

0 likes

Buds+
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Falta de fotos na Playlist

Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será tentar ajudar.PlanoFamília PremiumPaísBrasilDispositivoSamsung Galaxy S9Sistema operacionalAndroid OreoMinha pergunta ou problemaMinhas listas de repr...

Newbie

Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será tentar ajudar. Plano Família Premium País Brasil Dispositivo Samsung Galaxy S9 Sistema oper...

247 Views

0 replies

1 likes

  • 247 Views
  • 0 replies
  • 1 likes

Superuser Contribution Cannot reload spotify on my android phone. I have a premium family account

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumPremium Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Premium   Device (iPhone 8, Samsung Galaxy 9, Macb...

Ivan

Spotify Legend

695 Views

1 replies

0 likes

  • 695 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music stops playing after 10 seconds when casting to Google Mini speaker

PlanPremiumCountryUKDevice(iPhone My Question or IssueI have premium account and was using my Iphone to cast music to Google mini speaker. Recently, when I try to cast song to the speaker, it randomly chooses different song and plays it for exactly 1...

Casual Listener

Plan Premium Country UK Device (iPhone 😎 My Question or Issue I have premium account and was using my Iphone to cast music to Google mini speaker. Recently, when I try to cast song to the spe...

zina37

Newbie

15482 Views

39 replies

15 likes

  • 15482 Views
  • 39 replies
  • 15 likes

Spotify randomly goes silent for up to a minute on Android Auto

PlanPremiumCountryNorwayDeviceSamsung Galaxy S8Operating SystemAndroid 9 My Question or IssueThis has happened almost every morning the last weeks, randomly the music goes silent with the time still going. After 20-60 seconds it will continue and the...

Casual Listener

Plan Premium Country Norway Device Samsung Galaxy S8 Operating System Android 9   My Question or Issue This has happened almost every morning the last weeks, randomly the music goes si...

569 Views

0 replies

0 likes

  • 569 Views
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Nonstop playing in my car

When I am in my car, spotify plays automatically. If I close out Spotify to turn it off and I get a call or text, it will start back up. I have to open spotify then close it again. I have tried shutting off this feature in Spotify settings menu. Long...

Visitor

When I am in my car, spotify plays automatically. If I close out Spotify to turn it off and I get a call or text, it will start back up. I have to open spotify then close it again. I have tried shutt...

434 Views

0 replies

0 likes

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Superuser Contribution Order of playlists not syncing between devices . . .

PlanPremiumCountryUSADeviceFire HD Tablet, Windows laptop, iPhone 11Operating SystemFire OS 5.3.7.0, Windows 10, iOS 13.4My Question or IssueI see many posts about the order of songs within a playlist, but my problem is with the ORDER OF PLAYLISTS th...

Music Fan

Plan Premium Country USA Device Fire HD Tablet, Windows laptop, iPhone 11 Operating System Fire OS 5.3.7.0, Windows 10, iOS 13.4 My Question or Issue I see many posts about the order of song...

Nightflyre9

Music Fan

3075 Views

8 replies

4 likes

  • 3075 Views
  • 8 replies
  • 4 likes

Superuser Contribution Can't log on to Spotify open player on Edge

PlanFreeCountryItalyDeviceSony Xperia XA2Operating SystemAndroid 9 My Question or IssueI'm trying to log into the Spotify web player (open.spotify.com) from the Microsoft Edge browser app on my phone. The first time I tried, I was presented with the ...

Casual Listener

Plan Free Country Italy Device Sony Xperia XA2 Operating System Android 9   My Question or Issue I'm trying to log into the Spotify web player (open.spotify.com) from the Microsoft Edg...

Gabieler

Casual Listener

2652 Views

4 replies

0 likes

Edge
Login
Web Player
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  • 4 replies
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Spotify randomly stops on Onkyo 646 reciever

While streaming Spotify through an android phone to my Onkyo TX NR646 receiver, playback stops randomly and the receiver disconnects from "Spotify connect" Tried both wired and WiFi connection, results are the sameLatest firmware on all devicesNetgea...

Newbie

While streaming Spotify through an android phone to my Onkyo TX NR646 receiver, playback stops randomly and the receiver disconnects from "Spotify connect"  Tried both wired and WiFi connection...

strongbruce619

Visitor

1276 Views

1 replies

0 likes

Onkyo
random stops
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  • 1 replies
  • 0 likes

Superuser Contribution Cant listen to pumped up kicks

PlanPremiumCountryUnited StatesDeviceLG TributeOperating SystemI don't really know what LG phones use. My Question or IssueWhenever i try to listen to pumped up kicks it always says song unavailable even though it works on my computer or console.

Newbie

Plan Premium Country United States Device LG Tribute Operating System I don't really know what LG phones use.   My Question or Issue Whenever i try to listen to pumped up kicks it alwa...

Vasil

Moderator

1145 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Superuser Contribution Go online to see menu.

PlanPremiumCountryEnglandDeviceSamsung Galaxy A6 2018 (December)Operating SystemAndroid 9.0My Question or Issue Constantly says "Go online to see menu." When I'm online already, try it with both 4G and Wi-Fi, but it shouldn't matter anyway as I am on...

Visitor

Plan Premium Country England Device Samsung Galaxy A6 2018 (December) Operating System Android 9.0 My Question or Issue   Constantly says "Go online to see menu." When I'm online alrea...

Ivan

Spotify Legend

9188 Views

12 replies

12 likes

go online to see menu
Help
Spotify not working
spotify not working on android
  • 9188 Views
  • 12 replies
  • 12 likes

Why is my premium account showing the free interface?

PlanPremiumCountryBrazilDeviceXiaomi Mi 9TOperating SystemAndroid 10 My Question or IssueHi! For whatever reason, my Spotify app decided to show the free interface, even though I have a premium account. I've already tried uninstalling and then instal...

Visitor

Plan Premium Country Brazil Device Xiaomi Mi 9T Operating System Android 10   My Question or Issue Hi! For whatever reason, my Spotify app decided to show the free interface, even thou...

380 Views

0 replies

0 likes

  • 380 Views
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  • 0 likes

audio quality went down

PlanPremiumCountryThe NetherlandsDeviceSamsung j5, chromecast, tv, ampOperating android My Question or IssueSince a few weeks my audio quality dropped.Mostly high notes are shakey and trembling.I haven't changed any of my settings on any of my device...

Visitor

Plan Premium Country The Netherlands Device Samsung j5, chromecast, tv, amp Operating  android   My Question or Issue Since a few weeks my audio quality dropped. Mostly high note...

597 Views

0 replies

0 likes

audio
audio quality
  • 597 Views
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Album Art missing from Playlists

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S20 UltraOperating SystemAndroid 10 My Question or IssueRecently (about a month ago), Spotify for Android updated and started showing Album art next to the song names in playlists: https://imgur.com/a/H...

Visitor

Plan Premium Country Australia Device Samsung Galaxy S20 Ultra Operating System Android 10   My Question or Issue Recently (about a month ago), Spotify for Android updated and started ...

380 Views

0 replies

0 likes

  • 380 Views
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  • 0 likes

Superuser Contribution Accidently hide songs in liked playlist

PlanFree CountryIndia Device(Redmi Note7s)Operating System(Android) My Question or IssueI've accidentally hide song from lock screen while it was playing from my liked songs, now I've tried several times to unlike and again added in liked songs, but ...

Visitor

Plan Free   Country India   Device (Redmi Note7s) Operating System (Android)   My Question or Issue I've accidentally hide song from lock screen while it was playing from m...

Xenia

Moderator

663 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution App isn't compatible with you device anymore error

PlanPremiumCountryUSADeviceSamsung Tab A SM-T350Operating SystemAndroid 7.1.1 My Question or IssueFor the last 3 weeks, my Spotify app on this tablet keeps stopping mid-songs. When I go to the play store it says that Spotify is no longer compatible w...

Casual Listener

Plan Premium Country USA Device Samsung Tab A SM-T350 Operating System Android 7.1.1   My Question or Issue For the last 3 weeks, my Spotify app on this tablet keeps stopping mid-songs...

Vasil

Moderator

37872 Views

27 replies

6 likes

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  • 27 replies
  • 6 likes

Superuser Contribution Spotify Premium Offline Modus funktioniert nicht

Guten Tag, liebe Spotify Community,Ich habe seit Kurzem das Problem, dass mein Offline Modus nicht funktioniert. Ich habe Cache gelöscht, die App deinstalliert und nochmal installiert und mich neu angemeldet. Es ist irgendwie merkwürdig, denn wenn ic...

Visitor

Guten Tag, liebe Spotify Community, Ich habe seit Kurzem das Problem, dass mein Offline Modus nicht funktioniert. Ich habe Cache gelöscht, die App deinstalliert und nochmal installiert und mich neu ...

Joan

Moderator

19468 Views

11 replies

0 likes

  • 19468 Views
  • 11 replies
  • 0 likes

Não reproduz a música de um artista

PlanPremium famíliaCountryBrasil Device(Moto E6 plus) My Question or Issue Sempre que eu tento reproduzir as músicas do Red Velvet, tanto pelo celular quanto computador ou Ipad, a música simplesmente no toca. Quando tentei pelo desktop, apareceu uma ...

Casual Listener

Plan Premium família Country Brasil   Device (Moto E6 plus)     My Question or Issue   Sempre que eu tento reproduzir as músicas do Red Velvet, tanto pelo celular quant...

Mozer

Composer

751 Views

3 replies

0 likes

  • 751 Views
  • 3 replies
  • 0 likes