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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5442 Views

0 replies

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Solved!!Superuser Contribution Wenn ich im Offlinemodus auf die drei Punkte bei einem Song klicke, passiert nix.

Ich habe auf meinem Huawei P20 lite Familien Premium und seit neusten kann ich im Offlinemodus nicht mehr die drei Punkte an den Songs verwendet um sie zum Beispiel in der Warteschlange zu setzten. Wie kann ich dieses Problem lösen?  

Casual Listener

Ich habe auf meinem Huawei P20 lite Familien Premium und seit neusten kann ich im Offlinemodus nicht mehr die drei Punkte an den Songs verwendet um sie zum Beispiel in der Warteschlange zu setzten. W...

Ivan

Spotify Legend

2505 Views

3 replies

0 likes

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Superuser Contribution can't login premium account Android - need to reinstal the app

PlanPremiumCountryPortugalDeviceHuawei P10 LiteOperating SystemAndroid My Question or IssueHello.Unfortunally sometimes when I open the Spotify app it says I can't login. I place my user and password but I can't manage to login because I have no inte...

Roadie

Plan Premium Country Portugal Device Huawei P10 Lite Operating System Android   My Question or Issue Hello. Unfortunally sometimes when I open the Spotify app it says I can't login. I...

LSMelo

Roadie

573 Views

2 replies

0 likes

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Spotify abre automaticamente quando conecta com o Bluetooth do carro

PlanFree/PremiumCountryBrazilDeviceSamsung Galaxy A30SOperating SystemAndroid 9 My Question or IssueQuando conecta meu smartphone no Bluetooth do carro e aperto a opção MEDIA, o App Spotify abre automaticamente em meu smartphone. Isso é desagradável,...

Visitor

Plan Free/Premium Country Brazil Device Samsung Galaxy A30S Operating System Android 9   My Question or Issue Quando conecta meu smartphone no Bluetooth do carro e aperto a opção MEDIA...

gggeek

Casual Listener

10649 Views

1 replies

1 likes

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Download limits

My partner and I share a Family Premium account and use Spotify on two android mobile devices. The problem is with my phone, a Google Pixel 3. Spotify only lets me download a limited number of albums - maybe forty or so - before it tells me I've reac...

Visitor

My partner and I share a Family Premium account and use Spotify on two android mobile devices.  The problem is with my phone, a Google Pixel 3.   Spotify only lets me download a limited n...

474 Views

0 replies

0 likes

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Superuser Contribution Spotify for Android TV freezes and crashes after few songs (Sony Android TV)

PlanPremiumCountryCzech Republic (Central Europe; not Russia)Device(Sony KDL-50W756C)Operating System(Android 7.0, didn't work on 6.0 either)Spotify for TV version1.29; 1.24; 1.21 My Question or IssueHello,To be honest I realize I create a duplicity ...

Newbie

Plan Premium Country Czech Republic (Central Europe; not Russia) Device (Sony KDL-50W756C) Operating System (Android 7.0, didn't work on 6.0 either) Spotify for TV version 1.29; 1.24; 1.21 ...

OscarDC

Moderator

689 Views

2 replies

0 likes

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Strange issue with storage option SD card

In settings I chose the option to store my downloads on the external SD card. It happens regularly that this option is undone. Without changing it, in storage settings the option internal storage is marked and my downloads start over again - with the...

Visitor

In settings I chose the option to store my downloads on the external SD card. It happens regularly that this option is undone. Without changing it, in storage settings the option internal storage is ...

311 Views

0 replies

0 likes

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Connected devices - how to disconnect phone without switching off music

PlanPremiumCountryMalta Device(iPhone 6, Samsung Galaxy 7, Macbook Pro mid 2015)Operating System(iOS 12, Android, MacosX) My Question or Issue When iPhone or the MacBook plays the music and all 3 devices are connected through WiFi on the home network...

Music Fan

Plan Premium Country Malta   Device (iPhone 6, Samsung Galaxy 7, Macbook Pro mid 2015) Operating System (iOS 12, Android, MacosX)   My Question or Issue   When iPhone or th...

406 Views

0 replies

0 likes

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Zufällige wiedergabe

Halloo,Habe eine frage zur zufälliger wiedergabe/shuffle. Kann es sein das es nur die best of songs abspielt. Mir ist aufgefallen dass, wenn ich bei intepreten auf shuffle gehe, nach ca. 20 songs die playlist wieder von vorne beginnt. Obwohl es doch ...

Casual Listener

Halloo, Habe eine frage zur zufälliger wiedergabe/shuffle. Kann es sein das es nur die best of songs abspielt. Mir ist aufgefallen dass, wenn ich bei intepreten auf shuffle gehe, nach ca. 20 songs d...

300 Views

0 replies

0 likes

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Superuser Contribution Option to share from App to Instagram Stories disappeared.

PlanPremiumCountry: Canada Device(Sony Xperia)Operating System(Andriod) My Question or IssueSomehow today after I logged off my Instagram account and back on, my option for sharing from the Spotify app to my Instagram stories disappeared and I was le...

Visitor

  Plan Premium Country: Canada   Device (Sony Xperia) Operating System (Andriod)   My Question or Issue Somehow today after I logged off my Instagram account and back on, my...

Mario

Spotify Legend

431 Views

1 replies

0 likes

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Solved!!Superuser Contribution My songs keep downloading every day

PlanPremiumCountryChileDeviceSamsung J2 coreOperating SystemAndroid My Question or IssueI had to change my cellphone and in the new one the music I download is deleted every day and start to downloaded again. I already try a clean restart and remains...

Casual Listener

  Plan Premium Country Chile Device Samsung J2 core Operating System Android   My Question or Issue I had to change my cellphone and in the new one the music I download is delete...

denalidadd

Newbie

46375 Views

20 replies

6 likes

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Solved!! My Mixtapes are gone

PlanPremiumCountryGermanyDevice(Huawei PSmart 2019) My Question or IssueSome time in the last 6 hours the "Start"-View changed and completely removed the "Für dich erstellt"(created for you) section. Other (unwanted) categories have taken their place...

Regular

Plan Premium Country Germany Device (Huawei PSmart 2019)   My Question or Issue Some time in the last 6 hours the "Start"-View changed and completely removed the "Für dich erstellt"(crea...

Emilia_8

Community Legend

1111 Views

1 replies

0 likes

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Ständiges ausfallen von Spotify auf dem Huawei P20 lite

Hallo zusammen, hatte bei Spotify bisher immer nur einen Premium Account und habe diesen mit meiner Freundin geteilt. Sie kam auf mich zu und meinte es stürzt in unregelmäßigen Abständen ständig ab und man müsste Spotify dann immerwieder neustarten. ...

Visitor

Hallo zusammen,   hatte bei Spotify bisher immer nur einen Premium Account und habe diesen mit meiner Freundin geteilt. Sie kam auf mich zu und meinte es stürzt in unregelmäßigen Abständen stä...

1197 Views

0 replies

0 likes

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Superuser Contribution Cannot pause music on lock screen

Hello All, When the Galaxy 8 phone is locked it allows me to go back a song and skip to the next song when Spotify is playing but it will not allow me to pause the song. It cues me to "Use Fingerprint to Unlock"Android 9, last update 2/28/2020 (curre...

Newbie

Hello All,   When the Galaxy 8 phone is locked it allows me to go back a song and skip to the next song when Spotify is playing but it will not allow me to pause the song. It cues me to "Use F...

Peter

Spotify Legend

798 Views

2 replies

0 likes

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Album plays in shuffle on Android Auto

Hi -Whenever I try to play anything - album or playlist - through android auto, the songs always play in shuffle mode NEVER in their actual order. Even worse, when I try to play an album from my library, not only will it play a random song, but it wi...

Visitor

Hi - Whenever I try to play anything - album or playlist - through android auto, the songs always play in shuffle mode NEVER in their actual order. Even worse, when I try to play an album from my li...

546 Views

0 replies

0 likes

android auto
shuffle
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Superuser Contribution When I make a playlist, I can't see all my liked songs

When I make a playlist the arrow button to expand my liked songs is gone and I go to the bottom of my liked songs (therefore seeing all the songs I've liked). How do I get to the arrow back?PlanPremiumCountryUnited KingdomDevice Samsung A70Operating ...

Visitor

When I make a playlist the arrow button to expand my liked songs is gone and I go to the bottom of my liked songs (therefore seeing all the songs I've liked). How do I get to the arrow back? Plan ...

Katerina

Spotify Legend

381 Views

1 replies

0 likes

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Superuser Contribution Something Went Wrong

PlanPremiumCountryUS Device(Samsung Galaxy s10) My Question or IssueWhen I try to search for songs I get a message that says something went wrong. Have another go? With a Try Again button. I have tried restarting, uninstalling, logging out, etc. Noth...

Casual Listener

Plan Premium Country US   Device (Samsung Galaxy s10)   My Question or Issue When I try to search for songs I get a message that says something went wrong.  Have another go?&n...

Eni

Moderator

1240 Views

7 replies

5 likes

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Solved!!Superuser Contribution Artist pages don't load

All of a sudden Artist pages refuse to load. I click on "View artist". After a couple seconds of loading, it says "Something went wrong - Have another go? Try again". 9/10 artist pages are like this. 1/10 seem to randomly work. Artist pages are still...

Regular

All of a sudden Artist pages refuse to load. I click on "View artist". After a couple seconds of loading, it says "Something went wrong - Have another go? Try again". 9/10 artist pages are like this....

Joan

Moderator

14387 Views

23 replies

10 likes

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Solved!!Superuser Contribution Cannot sort playlists from oldest to most recent anymore

DeviceLG Stylo 5 My Question or IssueI used to be able to tap 'Recently added' a second time when sorting songs in playlists so that I could play songs from oldest to newest. Now I can only sort the songs from newest to oldest. Was this feature taken...

Newbie

Device LG Stylo 5   My Question or Issue I used to be able to tap 'Recently added' a second time when sorting songs in playlists so that I could play songs from oldest to newest. Now I can o...

Ivelina

Moderator

10842 Views

17 replies

0 likes

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Superuser Contribution Crash at startup

Hey, I know, I'm not the First guy Posting that topic, but non of the advices helped me. I cannot run the spotify app on my android device. One second After startup (showing the gray screen with the spotify icon) the app crashes.I reinstalled several...

Visitor

Hey,   I know, I'm not the First guy Posting that topic, but non of the advices helped me. I cannot run the spotify app on my android device. One second After startup (showing the gray screen ...

Ivan

Spotify Legend

2725 Views

1 replies

1 likes

Crash startup
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Superuser Contribution Spotify deletes my downloaded playlist on Fiio M9

PlanPremiumCountrySweden DeviceFiio M9Operating SystemAndroid Hi all,I have a very annoying problem with Spotify constantly deleting my downloaded playlists on my Fiio M9 every time I turn it off or if it runs out of battery. I saw someone else with ...

Casual Listener

Plan Premium Country Sweden   Device Fiio M9 Operating System Android   Hi all, I have a very annoying problem with Spotify constantly deleting my downloaded playlists on my Fiio...

jerem91

Visitor

1655 Views

2 replies

0 likes

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  • 2 replies
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