Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
ThePodfather
My subscription: Family plan remiumCountryIndonesiaDevice(Asus Zenfone Max Pro M1)Operating System(ANDROID PIE) My Question or IssuePlease help me help me, I can't feel the difference in spotify music sound quality on my device. Both high, normal, lo...
PlanPremiumCountryNew Zealand Device(Samsung Galaxy 9+Operating SystemAndroid My Question or IssueEvery time my phone restarts spotify is opening up on its own and its now also draining the battery, its the highest user on my phone and I have not eve...
After finishing song spotify used to play similar songs but now autoplay feature no longer working, i am tired of login/logout, clearing cache, uninstall. PlanFreeCountryIndia DeviceVIVO Y15Operating SystemAndroid Pie My Question or Issue
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen looking at songs in a playlist, the album title is no longer displayed next to artist na...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System My Question or IssueThe artists tab brings up recommended artists and not my followed artists.
PlanPremiumCountryUK DeviceSamsung S9Operating SystemAndroidMy Question or IssueI am increasingly frustrated by the inability to clear the queue on my Android phone. I see in the community posts the idea has been proposed since at least 2012. Is it r...
PlanPremiumCountryGermany My Question or IssueWhy can't this be played: https://open.spotify.com/album/3QqqRgwM0z1BOSWMCm6J1G?si=IhsjEvugR8KiysBlNX-wRw
PlanPremiumCountryMalaysiaDeviceVivo V5sOperating SystemAndroid My Question or Issue Some of the album cover art is not display well when I open up with my phone's spotify , It still the same even is online or offline.
PlanPremiumCountryCanadaDeviceAndroid TV on nVidia Shield (sheild version 8.1.1) My Question or IssueI cannot browse the latest album releases in the newest version of the Spotify app on my nVidia Sheild. The home tab displays recently played content...
PlanPremiumCountryGermanyDeviceHuawei P20Operating SystemAndroid 9 My Question or IssueHello,I've reinstalled the spotify app a few days ago and started the download for all my music afterwards, thinking it would all be available offline again.The mu...
It's even in my playlist, i have be 15 songs in it but i still get these suggested songs i don't wanna hear. And if i close and reopen and try to start the play list it plays it again, i don't wanna buy premium but this is annoying as He double hocke...
PlanFree/PremiumCountryTurkeyDeviceHuaweiOperating SystemAndroid My Question or IssueHi, i have a problem. Since several days autoplay stopped working. I tried to reinstall app and on-off autoplay but they did not work. Can you help me please?
On Android, when you open up any music content with three dots and then press Add to Home Screen (e.g. an album), pressing the homescreen shortcut then plays that music always on shuffle. Why? Why can I not have the album play from start to end? Is t...
PlanPremiumCountryUsaDeviceGalaxy S8Operating SystemAndroid 9 My Question or IssueHi i created a playlist on my phone i dont have option to go to playlist radio. I can go to albums or other things radio but not playlists. but my pc has the playlist r...
PlanPremium FamilyCountryGermanyDeviceSamsung Galaxy XCover 4Operating SystemAndroid 9 (Pie)My Question or IssueFrom time to time I can't use spotify at all, when I'm searching for music, it's wirking fine until I toogle "show discography" - then mos...
My downloaded songs keeps getting deleted every time I open the Spotify app on Android. I have to download it all again and it’s kinda annoying cause I have around 3000 songs in my playlists. I have reinstalled the app (the cleanest way), restarted m...
Hello everyone! Spotify here. We are looking into customer reports about issues with offlined playlists on Android (music which is downloaded to your phone so you can play without an internet connection). Our investigation shows that some folks might...
Rorey
PlanPremiumCountryUkDeviceHuawei y7Operating System Android My Question or Issue So I am about ready to delete Spotify and cancel my subscription. I have had no dramas up till the last week in which I have found that when trying to listen offline I v...
PlanPremiumCountryUSADeviceSamsung Galaxy S8+ (International Version Factory Unlocked)Operating SystemAndroid 9Spotify Android App Version8.5.65.852My Question or IssueRecently, I can no longer add music to my Liked Songs playlist. I get the "You hav...
PlanPremiumCountryPolandDeviceSamsung Galaxy Note8Operating SystemAndroid Pie My Question or IssueDear Spotify users,I like to use radio based on my playlists function. However I don't know what is the limit of tracks in playlist that algorithm can r...