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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27855 Views
  • 59 replies
  • 23 likes
  • 27855 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870413 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870413 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24746 Views
  • 3 replies
  • 0 likes
  • 24746 Views
  • 3 replies
  • 0 likes

Spotify plays after alarm

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSADeviceMoto G6Operating SystemAndroid My Question or IssueSpotify plays with my alarms, but recently after I tur...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country USA Device Moto G6 Operating System Android &nbsp...
  • S4ltyc4t
  • Visitor
  • 1528 Views
  • 4 replies
  • 1 likes
  • Google Clocks
  • 1528 Views
  • 4 replies
  • 1 likes

Equalizer

PlanPremiumCountryPhilippinesDeviceVivo V15Operating SystemAndroid Pie My Question or IssueUp until now, equalizer was under the Music Quality settings but now, it's gone. It disappeared. I have already tried rebooting my phone and doing a clean rein...

  • Visitor
  •   Plan Premium Country Philippines Device Vivo V15 Operating System Android Pie   My Question or Issue Up until now, equalizer was under the Music Quality settings but now, it's ...
  • Shaztastic
  • Visitor
  • 551 Views
  • 1 replies
  • 1 likes
  • 551 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify ULTRA slow showing playlists and songs

The Android app is very slow at showing songs or playlists this is both on wifi and Mobile net.It will often think for 30sec. 1 ½ min just trying to slow my playlists or the songs in the playlist and cant just open the app and say i wanna listen to a...

  • Music Fan
  • The Android app is very slow at showing songs or playlists this is both on wifi and Mobile net. It will often think for 30sec. 1 ½ min just trying to slow my playlists or the songs in the playlist a...
  • Harbord2020
  • Newbie
  • 2289 Views
  • 5 replies
  • 4 likes
  • 2289 Views
  • 5 replies
  • 4 likes

How do I play entire album when listening on phone? (samsung galaxy 9)

PlanFreeCountryUSDeviceSamsung Galaxy 9Operating System android(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow can I listen to entire album on my phone?? I can do this on my computer but not on phone??

  • Visitor
  • Plan Free Country US Device Samsung Galaxy 9 Operating System  android (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How can I listen to entire album on my ...
  • Emilia_8
  • Community Legend
  • 962 Views
  • 1 replies
  • 0 likes
  • 962 Views
  • 1 replies
  • 0 likes

Music skipping on Bluetooth Huawei p20

PlanPremiumCountryIrelandDeviceHuawei p20Operating SystemAndroid 9.1 My Question or IssueWhen I am listening to Spotify on my huwei p20 on my car radio, Google home mini(Bluetooth) or galaxy buds my music skips. I don't have this issue with any other...

  • Visitor
  •   Plan Premium Country Ireland Device Huawei p20 Operating System Android 9.1   My Question or Issue When I am listening to Spotify on my huwei p20 on my car radio, Google home m...
  • 477 Views
  • 0 replies
  • 1 likes
  • 477 Views
  • 0 replies
  • 1 likes

Perfomance Probleme seit vielen Wochen

PlanPremiumCountryGermanyDevice(iPhone 8, Samsung Galaxy 9+, Samsung Galaxy S20 Ultra, Samsung Galaxy S10e, Samsung Galaxy S10+)Operating System(iOS 12, Android 10, Android 9,etc.) My Question or IssueSeit einigen Wochen hat die App bei mir viele Per...

  • Visitor
  •   Plan Premium Country Germany Device (iPhone 8, Samsung Galaxy 9+, Samsung Galaxy S20 Ultra, Samsung Galaxy S10e, Samsung Galaxy S10+) Operating System (iOS 12, Android 10, Android 9,et...
  • 1378 Views
  • 0 replies
  • 3 likes
  • 1378 Views
  • 0 replies
  • 3 likes

Downloaded playlist

PlanFree/PremiumCountryAustraliaDeviceSamsung tabletOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy playlist is downloaded and i am listening in offline mode but i only get 2 songs played before it stops. I have updated...

  • Visitor
  • Plan Free/Premium Country Australia Device Samsung tablet Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My playlist is downloaded and i am listen...
  • 210 Views
  • 0 replies
  • 0 likes
  • 210 Views
  • 0 replies
  • 0 likes

Huawei nova 7i and android Emui 10.0.1 compatibility with spotify

PlanPremiumCountryOmanDeviceHuawei nova 7iOperating SystemAndriod Emui 10.0.1 My Question or IssueI downloaded spotify but the app only show black screen , later on I discovered that it's not compatible with Emui 10.0.1 , Is there a way around it ?

  • Visitor
  •   Plan Premium Country Oman Device Huawei nova 7i Operating System Andriod Emui 10.0.1   My Question or Issue I downloaded spotify but the app only show black screen , later...
  • 762 Views
  • 0 replies
  • 0 likes
  • 762 Views
  • 0 replies
  • 0 likes

Albums download disappear

I got Premium Spotify (Family plan) in Brazil, I'm using a Moto E4, running on Android 7.1.1 I can download playlists as expected and they are still there when I'm back, but if I download albums, close the app and open it again, the downloaded albums...

  • Visitor
  • I got Premium Spotify (Family plan) in Brazil, I'm using a Moto E4, running on Android 7.1.1   I can download playlists as expected and they are still there when I'm back, but if I download ...
  • 489 Views
  • 0 replies
  • 0 likes
  • Android
    downloads
  • 489 Views
  • 0 replies
  • 0 likes

Spotify Connect & Autoplay doesn't working

PlanPremium DeviceSamsung A30 (SM-A305F) + Lenovo Laptop Operating SystemAndroid 10 + Windows 10 My Question or IssueSince I bought the Premium version, Spotify became more laggy and buggy. Everytime the music stops, Spotify Connect on my phone stop ...

  • Newbie
  • Plan Premium   Device Samsung A30 (SM-A305F) + Lenovo Laptop   Operating System Android 10 + Windows 10   My Question or Issue Since I bought the Premium version, Spotify bec...
  • 613 Views
  • 0 replies
  • 2 likes
  • 613 Views
  • 0 replies
  • 2 likes

Superuser Contribution Spotify App says i'm playing a different song on my pc than im actually listening to

PlanPremiumCountryGermanyDeviceSamsung Galaxy S7Operating SystemAndroid 8.0.0 My Question or IssueMy Spotify App says that i'm playing "Hey Now" on my Computer, while it is playing a different song entirely, and if i want to continue listening from p...

  • Newbie
  • Plan Premium Country Germany Device Samsung Galaxy S7 Operating System Android 8.0.0   My Question or Issue My Spotify App says that i'm playing "Hey Now" on my Computer, while it is p...
  • 1250837795
  • Newbie
  • 1390 Views
  • 2 replies
  • 0 likes
  • 1390 Views
  • 2 replies
  • 0 likes

Superuser Contribution Music stops after 10 sec

PlanFreeCountryIndiaDeviceSamsung Galaxy A70sOperating SystemAndroid 10 My Question or IssueI recently updated to android 10 and after that spotify start giving this issue that the music stops after or before 10 sec on device and shows no internet co...

  • Visitor
  • Plan Free Country India Device Samsung Galaxy A70s Operating System Android 10   My Question or Issue I recently updated to android 10 and after that spotify start giving this issue th...
  • Katerina
  • Spotify Legend
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

All references to queue are missing

PlanFreeCountryUSADeviceGalaxy S8Operating SystemAndroid My Question or IssueWhat I tried already: Restart phone. Full clean install with cleared cache and storage. Problem: I don't see add to queue anywhere. Nor do I see any way to view or manage th...

  • Visitor
  •   Plan Free Country USA Device Galaxy S8 Operating System Android   My Question or Issue What I tried already: Restart phone. Full clean install with cleared cache and storage.&n...
  • 402 Views
  • 0 replies
  • 0 likes
  • queue
  • 402 Views
  • 0 replies
  • 0 likes

Excessive data usage android

I have a Samsung and was notified that Spotify is using high amounts of data. I tried to contact Spotify; however, they refer me to this or Twitter and I do not Tweet. I need help fixing this issue or I will have to delete an app that I truly enjoy u...

  • Casual Listener
  • I have a Samsung and was notified that Spotify is using high amounts of data. I tried to contact Spotify; however, they refer me to this or Twitter and I do not Tweet. I need help fixing this issue o...
  • Troubled1
  • Casual Listener
  • 359 Views
  • 3 replies
  • 0 likes
  • 359 Views
  • 3 replies
  • 0 likes

Gapless playback and smooth transition between tracks (but still using gapless)

DeviceAndroid This feature clearly does not work properly on Spotify, I get so many times shi... transitions between track, I haven't activated the crossfade option because i don't like it. There's clearly something not properly implemented here

  • Visitor
  •   Device Android   This feature clearly does not work properly on Spotify, I get so many times shi... transitions between track, I haven't activated the crossfade option because i don't...
  • user-removed
  • Not applicable
  • 604 Views
  • 2 replies
  • 1 likes
  • 604 Views
  • 2 replies
  • 1 likes

Bad sound (cracks and plops) on philips android tv, using Spotify app.

Hello, Cannot find a solution but it anoys me badlySince a few weeks the spotify app cracks, distorts and blips while playing music. Tried reinstalling app, no luck. No problem with other apps like radio or youtube or tv... only spotify. Someone... H...

  • Casual Listener
  • Hello,  Cannot find a solution but it anoys me badly Since a few weeks the spotify app cracks, distorts and blips while playing music.  Tried reinstalling app, no luck. No problem with o...
  • Dre16
  • Casual Listener
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Stopped playing 1-3 songs while in Offline Mode (Premium Account)

I subscribe a week ago and I just found out that after playing 1-3 songs or 3-7mins (randomly) while in offline mode, it just suddenly stops. Spotify app is gone, it just like the app is closed automatically.I tried:1. clear cache/data, restart2. ful...

  • Casual Listener
  • I subscribe a week ago and I just found out that after playing 1-3 songs or 3-7mins (randomly) while in offline mode, it just suddenly stops. Spotify app is gone, it just like the app is closed autom...
  • anboo
  • Visitor
  • 1778 Views
  • 8 replies
  • 0 likes
  • 1778 Views
  • 8 replies
  • 0 likes

Solved!! Share the music

Every time I try to share my music, the app close!I already uninstall the app and restarted the phone and the problems wasn't solvedPlanPremiumCountry BrazilDeviceMoto Z2 PlayOperating SystemAndroid Oreo My Question or IssueEvery time I try to share ...

  • Casual Listener
  • Every time I try to share my music, the app close! I already uninstall the app and restarted the phone and the problems wasn't solved Plan Premium Country  Brazil Device Moto Z2 Play Ope...
  • dhanylllo
  • Visitor
  • 5577 Views
  • 12 replies
  • 4 likes
  • 5577 Views
  • 12 replies
  • 4 likes

Connections Notificatiom

PlanPremiumCountryJapanDeviceGalaxy S10Operating SystemAndroid 10 My Question or IssueRecently whenever I connect to Bluetooth Spotify shows this notification for "connections" but disappears as soon as I disconnect. Even if I end the app process it ...

  • Newbie
  • Plan Premium Country Japan Device Galaxy S10 Operating System Android 10   My Question or Issue Recently whenever I connect to Bluetooth Spotify shows this notification for "connection...
  • 544 Views
  • 0 replies
  • 0 likes
  • Android
    Bluetooth device management
    Connections
  • 544 Views
  • 0 replies
  • 0 likes

Airpods Low volume

I have airpods and an old android halo running android 7. I get this issue where i get EXTREMELY low volume on spotify. Just spotify too. I've seen posts like this, and changing absolute volume doest work. And ive looked everywhere for a media sync b...

  • Casual Listener
  • I have airpods and an old android halo running android 7. I get this issue where i get EXTREMELY low volume on spotify. Just spotify too. I've seen posts like this, and changing absolute volume doest...
  • dangalg
  • Casual Listener
  • 4375 Views
  • 5 replies
  • 0 likes
  • 4375 Views
  • 5 replies
  • 0 likes