Saved albums not working

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12 people liked this

Saved albums not working

BGBrereton
Music Fan

Plan

Premium

Country

UK

Device

Google Pixel

Operating System

Android 9 (P)

 

My Question or Issue

Saved albums is no longer working for me on the Android app. I just get the constantly spinning green circle. Saved songs and artists still works. Also saved albums is still working through the Android Auto integration. I suspect it's since the update to version 8.4.91.861 I received yesterday. I've tried completely uninstalling and reinstalling the app but it makes no difference.

 

Is this a bug?

2 ACCEPTED SOLUTIONS

Accepted Solutions
Solution! 4 people liked this

Re: Saved albums not working

thepest
Music Fan

I may have an answer!

Do you have albums by !!! or other artists with strange characters in their name?

 

I just removed Myth Takes by !!!, as suggested in another thread, and then went back to albums and it loaded immediately!

 

 

 

Solution! 5 people liked this

Re: Saved albums not working

BGBrereton
Music Fan

Oh, well done thepest! That does indeed address the problem for me. I do have two albums saved by the artist !!!. As others have pointed out, you can't find out by scrolling to the bottom of the saved artists list because then the app crashes. So, here's how to fix it:

  1. In the Android app open saved artists and change the sorting to something other than alphabetical. Or in the desktop app just open saved artists.
  2. Presumably locate any artists with a non-alphabetical character as the first character in their name. In my case, it's just !!!.
  3. Unsave all of the albums you have by them.
  4. Open saved albumns. It works!
  5. Change the sorting of saved albums to something other than alphabetical.
  6. Go back to the albums you've just unsaved, probably by searching for them.
  7. Save them again.
  8. Saved albums still works!

So it seems Spotify have broken sorting for non-alphabetical characters in the Android app. But it can be worked around by removing those saves and/or changing the sorting.

48 Replies

Re: Saved albums not working

Dunks43
Newbie

Yeah same here on Android 8.0. I've deleted the cache and data as per previous recommendations before uninstalling and reinstalling but the issue persists.

Re: Saved albums not working

JMDoubleU
Regular

Happening with me too. Tried re-installing/clean installation etc. Still no joy. All begin with latest update 8.4.91.861.

 

Re: Saved albums not working

otra_vez
Regular

Same here. I also cleaned cache, deleted application, reinstalled etc. but when opening 'albums' I see tge green circle rotating. The lists unter 'artists' and 'songs' are working without problem. But I never use these features, only the 'albums'. So I'm finding it quite uncomfortable to handle with actually . 

 

Windows application and webplayer are showing saved albums without any problem . 

Re: Saved albums not working

thepest
Music Fan

Exactly the same for me, as well.

Reinstall, delete cache, logout/in - no joy.

3 people liked this

Re: Saved albums not working

David_Corcoran
Regular

Add me to the list. Android 9.0 Not able to access albums, green spinning wheel of misery. Tried cacheclearing and reinstalling. Absolutely nothing

Screenshot_20190204-220543.jpg
3 people liked this

Re: Saved albums not working

JMDoubleU
Regular

Spotify, can you at least acknowledge that your are looking into this please?

I'm paying for a Premium service and expect better customer support.

Thanks in advance.

Re: Saved albums not working

Domi56
Casual Listener

It's the same for me. Huawei M2, Android 5.1.1

1 person liked this

Re: Saved albums not working

jules_von_j
Regular

Same problem here. Can you pls look into this @Spotify? thx!!!

Re: Saved albums not working

Obchef
Casual Listener

Same deal with my galaxy s8.  Artists and albums don’t load, but songs and playlists still work.  What’s up Spotify tech support team???

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