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Hello @Habicht1879 and @EinfachIch-87
Thanks for getting in touch. Hope it's okay if we reply in English.
So we can help you further we need a bit more info. Could you please let us know the following?
- Device and OS version
- Spotify version
- On what other devices you experience this issue as well
Let us know what you can find. Looking forward to your reply.
Have a nice day.
Hey @Degann,
Thanks for posting and welcome to the Community! We'll happily help you sort this one out.
It's possible that some of the apps files have gotten corrupted and are causing such issues with the sound quality when using headphones. In such cases it's a good idea to perform a clean reinstall using the steps here. They are very thorough and ensure that no leftover files remain.
We also recommend you try disabling any battery optimization software running on your phone. Follow these steps:
1. Mobile Settings> Apps> Spotify> Permissions. Allow everything you see there.
2. Mobile settings> Apps> Spotify> Battery> Optimize battery usage> select top All (not optimized for apps)> Spotify> disable.
Hope this helps. Keep us posted on how it goes.
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