Could it be the version? I currently lost my shuffle button too. I am on version 0.5.9.29 for my android (Galaxy SIII). It was there & now it is gone. I don't want to become a premium user if it has to do with upgrade. Can we please get back our shuffle button?
I am unable to use shuffle play on my Sony Z3 compact device using my free account.
However, when I opted to try premium 7 days, my device can suddenly play music as normal. Seems my account needs to be on Premium in order to play music on my mobile device. Is this expected? What happened to free account with shuffle play only and ads? I actually don't mind the ads and shuffle play with limits skips. Why do I need to be on Premium just to have music played?
I had been in contact with spotify support team for 2+ weeks, but still no reply, feeling like they are pretty much ignoring me now, which is kinda sad.
My support reference number : [ ref:_00DD0pxIW._5005717n1h6:ref ]