Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hello, Not entirely too sure if this is the correct place to post a bug. Bug: Cannot queue song in android on a large playlist. Steps to reproduce:Open a playlist that needs to scrollTry clicking on the three dot hamburger type menu to access add to ...
Hello, Not entirely too sure if this is the correct place to post a bug. Bug: Cannot queue song in android on a large playlist. Steps to reproduce: Open a playlist ...
258 Views
0 replies
0 likes
Spotify continues playback after I unplug headphones, randomly stops playing causing me to have to go into app and restart the song, playback goes over phone ringing and when I answer calls playback continues over the call deafening whoever is on the...
Spotify continues playback after I unplug headphones, randomly stops playing causing me to have to go into app and restart the song, playback goes over phone ringing and when I answer calls playback ...
Newbie
504 Views
2 replies
0 likes
I subscribed but i don't have the premium!
I subscribed but i don't have the premium!
Community Legend
310 Views
1 replies
0 likes
Hi, I have just updated the spotify on my android device with version 4.4.0.1008. This has the new spotify party feature. I navigate my way through to browse and hit "party" or even if I click on "Diplo & Friends Introducing Spotify Party" nothing ha...
Hi, I have just updated the spotify on my android device with version 4.4.0.1008. This has the new spotify party feature. I navigate my way through to browse and hit "party" or even if I click on "Di...
Casual Listener
790 Views
2 replies
0 likes
Hello, I've been using spotify for a few weeks now. I have this issue where when I lock the screen of my phone, the current song changes to a random one. It doesn't always occur, and I can unlock the screen back, change the song back to the one I sel...
Hello, I've been using spotify for a few weeks now. I have this issue where when I lock the screen of my phone, the current song changes to a random one. It doesn't always occur, and I can unlock the...
199 Views
0 replies
0 likes
Okay I signed up for the Premiem 3 months for .99 okay but I was reading and it said spotify would charge my card every month. I shouldn't get any kind of charges for the next three months right?
Okay I signed up for the Premiem 3 months for .99 okay but I was reading and it said spotify would charge my card every month. I shouldn't get any kind of charges for the next three months right?
Not applicable
487 Views
2 replies
0 likes
I love the song (i dont want to loose your love tonight ) or here more garth Brooks and songs like when doves cry from the movie romeo and julet (Leonardo dicaprio version ) more music. Send an email out to everyone asking what songs to add this mont...
I love the song (i dont want to loose your love tonight ) or here more garth Brooks and songs like when doves cry from the movie romeo and julet (Leonardo dicaprio version ) more music. Send an email...
290 Views
0 replies
0 likes
I created an account through facebook, now I want to switch it over to a user account without losing my playlists & premium account.Suggestions please.
I created an account through facebook, now I want to switch it over to a user account without losing my playlists & premium account. Suggestions please.
Not applicable
352 Views
1 replies
0 likes
I'm from the Philippines, but moved to Qatar for work. I got logged out of Viber, and could no longer log back in because of this thread's subject. I tried changing my location country, but Qatar is not listed in your website. So, what now? No Viber ...
I'm from the Philippines, but moved to Qatar for work. I got logged out of Viber, and could no longer log back in because of this thread's subject. I tried changing my location country, but Qatar is ...
299 Views
0 replies
0 likes
Why is my spotify not working!!! It opens... black screen... then closes!! Useless
Why is my spotify not working!!! It opens... black screen... then closes!! Useless
Community Legend
452 Views
4 replies
0 likes
I have a 7 inch Nexus 7 2013 tablet and whenever I try to play an individual song the song doesn’t play and the shuffle button 'blinks' twice, only when I press shuffle will the music play... Has Spotify changed their policy towards 7 inch tablets? C...
I have a 7 inch Nexus 7 2013 tablet and whenever I try to play an individual song the song doesn’t play and the shuffle button 'blinks' twice, only when I press shuffle will the music play....
323 Views
0 replies
0 likes
I'm new to spotify and while I'm not on Wi-Fi I'm saving music to download when I can connect. In my options I have the options to download over cell network turned off(gray). When I start saving songs(in same album even) I'll get the gray download i...
I'm new to spotify and while I'm not on Wi-Fi I'm saving music to download when I can connect. In my options I have the options to download over cell network turned off(gray). When I start saving son...
609 Views
0 replies
0 likes
Whenever I filter a playlist and place a song in queue from there, in addition to the song being queued, the entire play queue gets replaced by the filter results, as if I just started playing a song from the results.
Whenever I filter a playlist and place a song in queue from there, in addition to the song being queued, the entire play queue gets replaced by the filter results, as if I just started playing a song...
Music Fan
551 Views
1 replies
0 likes
No matter what Android device I play from, the volume lowers and rises of its own accord. I have 6 different devices and it does the same thing on average 5-6 times per playback. No issues at all on my desktop or laptops. Very annoying.
No matter what Android device I play from, the volume lowers and rises of its own accord. I have 6 different devices and it does the same thing on average 5-6 times per playback. No issues at all on ...
Not applicable
467 Views
1 replies
0 likes
Hello,I am having issue which has been here several times on different devices.Have Samsung S6 128gb. I am have downloaded 3300 songs with visible download mark.Once I go to offline mode I cant see any song available and therefore playable.I have tri...
Hello, I am having issue which has been here several times on different devices. Have Samsung S6 128gb. I am have downloaded 3300 songs with visible download mark. Once I go to offline mode ...
Casual Listener
784 Views
2 replies
0 likes
Hi everyone, I can't seem to skip tracks on spotiy when the audio device is a Chromecast Audio without the songs stopping, or hanging. Where as if I leave the song playing it always goes to the next song no worries. Both apps have been updated to lat...
Hi everyone, I can't seem to skip tracks on spotiy when the audio device is a Chromecast Audio without the songs stopping, or hanging. Where as if I leave the song playing it always goes to the next ...
Newbie
10789 Views
34 replies
6 likes
Another day with Spotify on Android, another bug to waste my time. This has happened a couple of times in my year of premium : all albums downloaded and saved for offline listening have been switched to 'off' and so I have to manually reset the slide...
Another day with Spotify on Android, another bug to waste my time. This has happened a couple of times in my year of premium : all albums downloaded and saved for offline listening&nbs...
325 Views
0 replies
0 likes
Hi, I've been trying to get Spotify to save my downloaded music to the external storage for weeks now. I've followed the Q&A, the suggestions on the forums and whatever Google threw at me, for example: - I made sure my external storage is way larger ...
Hi, I've been trying to get Spotify to save my downloaded music to the external storage for weeks now. I've followed the Q&A, the suggestions on the forums and whatever Google threw at m...
Music Fan
1916 Views
2 replies
3 likes
Quite often when I am using Spotify on my Samsung Galaxy S4, I will set the app to offline mode because I'll be away from an internet source, but the app will queue and try to play songs that have not been downloaded to the device. They obviously don...
Quite often when I am using Spotify on my Samsung Galaxy S4, I will set the app to offline mode because I'll be away from an internet source, but the app will queue and try to play songs that have no...
Regular
580 Views
1 replies
0 likes
I was using Spotify on my Windows PC and I noticed I had two Starred playlists for some reason. One acted as a normal Starred album and one as a normal user-created playlist in a reversed song order. So I deleted the other playlist but now I don't se...
I was using Spotify on my Windows PC and I noticed I had two Starred playlists for some reason. One acted as a normal Starred album and one as a normal user-created playlist in a reversed song order....
315 Views
0 replies
0 likes
