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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5442 Views

0 replies

7 likes

  • 5442 Views
  • 0 replies
  • 7 likes

Downloaded music deleting automatically and randomly

I had this issue about a month ago and then it stopped. Spotify seems to randomly delete the music I've downloaded onto my phone. I've done everything short of a full factory reset of my phone. I've cleared off the music and redownloaded it, reinstal...

Newbie

I had this issue about a month ago and then it stopped. Spotify seems to randomly delete the music I've downloaded onto my phone. I've done everything short of a full factory reset of my phone. I've ...

385 Views

0 replies

0 likes

Deleting
  • 385 Views
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Solved!! Spotify Closing instantly

Hi guys, I've had this issue for a month or so and have just completely formatted and started from scratch with my phone. Every time i launch spotify it opens, logs in, displays the main outline of the app (list icon top left and black background) th...

Casual Listener

Hi guys,    I've had this issue for a month or so and have just completely formatted and started from scratch with my phone.    Every time i launch spotify it opens, logs...

terese-nilsson

Newbie

1140 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Streaming separate play lists on family plan

I added my wife to my family plan but we cannot listen to different play lists at the same time on separate devices...she listens at work and I listen at home. I would like to resolve this. Please respond by e-mail or text. Thank you

Casual Listener

I added my wife to my family plan but we cannot listen to different play lists at the same time on separate devices...she listens at work and I listen at home. I would like to resolve this. Please re...

351 Views

0 replies

0 likes

Oldmanbarney
  • 351 Views
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Lost Android

Hello,How do I recover my playlists since I lost my cell phone and they were all loaded to the cell under my Spotify account, how do I recover them online?

Newbie

Hello, How do I recover my playlists since I lost my cell phone and they were all loaded to the cell under my Spotify account, how do I recover them online?

driveflanger

Community Legend

314 Views

1 replies

0 likes

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  • 1 replies
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now feature, playlist radio.

is there a way to stop the app from opening to the NOW part, most of the time its nothing I want to hear. I want the music i have, if im in the mood to go there we should have the option. Also, the playlist or song radio used to just play. now you ha...

Casual Listener

  is there a way to stop the app from opening to the NOW part, most of the time its nothing I want to hear. I want the music i have, if im in the mood to go there we should have the option...

229 Views

0 replies

0 likes

  • 229 Views
  • 0 replies
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Solved!! Android mobile

How do you add your own music to Spotify from an android mobile phone? I'm actually a musician, how do I share my own music?

Casual Listener

How do you add your own music to Spotify from an android mobile phone? I'm actually a musician, how do I share my own music?

MjBeAtZ50

Casual Listener

1314 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Spotify being killed in background

I literally cannot do anything else when listening to Spotify. If I try to use another app at the same time (check email, Facebook, browse web, etc) Spotify closes and stops playing. This is especially an issue in the car; I cannot play Spotify throu...

Regular

I literally cannot do anything else when listening to Spotify.  If I try to use another app at the same time (check email, Facebook, browse web, etc) Spotify closes and stops playing.  This...

Alliekat

Regular

3760 Views

7 replies

0 likes

  • 3760 Views
  • 7 replies
  • 0 likes

Rickycastrom

Contrate Premium y me aparece modo gratis y la verdad ya desinstalé la app y la volví a descargar y nada

Newbie

Contrate Premium y me aparece modo gratis y la verdad ya desinstalé la app y la volví a descargar y nada

236 Views

0 replies

0 likes

  • 236 Views
  • 0 replies
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preguntas

Tengo varias preguntas. Las enumerare.1.cuanto pesa cada cancion que descargo de por ej:4 minutos en calidad normal.2.si la descargo donde se almacena? En la memoria externa o en la del telefono.3.si desinstalo spotify (por error) las playlist que te...

Newbie

Tengo varias preguntas. Las enumerare. 1.cuanto pesa cada cancion que descargo de por ej:4 minutos en calidad normal. 2.si la descargo donde se almacena? En la memoria externa o en la del telefono....

oscarin45o

Newbie

1293 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

A Video pertaining the app glitches I have to deal with

I have made thread after thread after thread after thread, explaining my issues, telling you people, the problems I experience. But all you people do is treat me like "You are technologically illiterate and can't even operate a rotary phone if given ...

Roadie

  I have made thread after thread after thread after thread, explaining my issues, telling you people, the problems I experience. But all you people do is treat me like "You are technologically...

374 Views

0 replies

0 likes

  • 374 Views
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signing in

While signing in Spotify tells me I have already created an account. Also tried this on other devices computers WiFi networks and just logging on through Facebook plz help.

Casual Listener

While signing in Spotify tells me I have already created an account. Also tried this on other devices computers WiFi networks and just logging on through Facebook plz help.

theotimecolin

Casual Listener

492 Views

4 replies

0 likes

  • 492 Views
  • 4 replies
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Javascrip

No puedo obtener el premium ya que me pide activar el javascrip. El cual ya esta activado en mis buscadores

Newbie

No puedo obtener el premium ya que me pide activar el javascrip. El cual ya esta activado en mis buscadores

307 Views

0 replies

0 likes

  • 307 Views
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Can't log into my premium spotify account after i reformat my phone, i

I am a premium user of spotify have been for almost a year and i love spotify. This is just frustrating me. So i reformat my lg g3 then when i re install my spotify account via fb log.in it will says that. "You appear to log into spotify from a diffe...

Casual Listener

I am a premium user of spotify have been for almost a year and i love spotify. This is just frustrating me. So i reformat my lg g3 then when i re install my spotify account via fb log.in it will says...

aodhokeady

Gig Goer

722 Views

3 replies

0 likes

Can't log into spotify premium accoubt after reformating my phone
  • 722 Views
  • 3 replies
  • 0 likes

Connection Issues

Spotify was running ok yesterday, but when I try to use it with 3G, it just keep telling me no internet connection and 'you're offline' (it runs fine with Wifi) I already tried to clear data and cache, reinstall, restart my phone, and also re-log in ...

Newbie

Spotify was running ok yesterday, but when I try to use it with 3G, it just keep telling me no internet connection and 'you're offline' (it runs fine with Wifi)  I already tried to clear data a...

198 Views

0 replies

0 likes

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Pay for Spotify, still getting ads

Is anyone else getting push notifcations from Spotify even though they opted out? I've gotten a few lately with the latest stating I can get 3 free months for up to 4 family memebers. As a PAYING CUSTOMER stop with the freaking ads/notifications as s...

Regular

Is anyone else getting push notifcations from Spotify even though they opted out?  I've gotten a few lately with the latest stating I can get 3 free months for up to 4 family memebers. As a PAYI...

323 Views

0 replies

0 likes

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Solved!! spotify forgets login details about once a week

I have been having this problem for about a month now. I am a premium user. Whenever it happens I clean install the app and fromat my sd card. I then reinstall the latest version from google play and resync my playlists. About a week later whenever I...

Gig Goer

I have been having this problem for about a month now. I am a premium user. Whenever it happens I clean install the app and fromat my sd card. I then reinstall the latest version from google play and...

aodhokeady

Gig Goer

1276 Views

9 replies

0 likes

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  • 9 replies
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Delete

How do I delete someone who can use my account? I've logged out everywhere but they keep listening to it after I log back in. I changed my password. And there pic is on the top right I guess on facebook.

Newbie

How do I delete someone who can use my account? I've logged out everywhere but they keep listening to it after I log back in. I changed my password. And there pic is on the top right I guess on faceb...

216 Views

0 replies

0 likes

  • 216 Views
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Spotify music continues to play during calls .

This is driving me insane . Reinstalled several but still problem existing. As I work as an independant taxi driver I get 30/40 calls a day and music running while on calls is a definite No No . It's now totally unusable in car .

Regular

This is driving me insane . Reinstalled several but still problem existing. As I work as an independant taxi driver I get 30/40 calls a day and music running while on calls is a definite No No . It's...

saboteur_

Music Fan

397 Views

1 replies

2 likes

  • 397 Views
  • 1 replies
  • 2 likes

Nexus 6P audio interruption

I just went from a Oneplus One, which did audio ducking properly - however the Nexus 6P doesn't, it fully interrupts the sound every time, even clicking a 'Like' on FB. I have no settings I've been able to find, and I want the ducking on notification...

Newbie

I just went from a Oneplus One, which did audio ducking properly - however the Nexus 6P doesn't, it fully interrupts the sound every time, even clicking a 'Like' on FB. I have no settings I've been a...

634 Views

0 replies

0 likes

Audio ducking
Nexus 6p
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Login issue with new phone

I can't login with my new phone. I definitely clicked "login" and i typed in my user name and password and it says I've already created an account with that email?? I tried to change my password and restart my phone Any ideas?

Casual Listener

I can't login with my new phone. I definitely clicked "login" and i typed in my user name and password and it says I've already created an account with that email?? I tried to change my password and ...

theotimecolin

Casual Listener

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes