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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

110330 Views

26 replies

3 likes

  • 110330 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

RCox451

Visitor

222175 Views

141 replies

11 likes

Android
autoplay
bluetooth
  • 222175 Views
  • 141 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

578795 Views

79 replies

3 likes

  • 578795 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

476850 Views

577 replies

40 likes

Account
Free
  • 476850 Views
  • 577 replies
  • 40 likes

Spotify tries to stream songs in offline mode

Quite often when I am using Spotify on my Samsung Galaxy S4, I will set the app to offline mode because I'll be away from an internet source, but the app will queue and try to play songs that have not been downloaded to the device. They obviously don...

Visitor

Quite often when I am using Spotify on my Samsung Galaxy S4, I will set the app to offline mode because I'll be away from an internet source, but the app will queue and try to play songs that have no...

marccharby

Regular

707 Views

1 replies

0 likes

  • 707 Views
  • 1 replies
  • 0 likes

Solved!! Offline problem - Android 6.0 - Beta 5.0.0.954

-LG G4-32gb int. storage-32gb ext. storage-Android 6.0-Spotify beta 5.0.0.954 Since the first time i used spotify, i was always playing my music from the '' Song '' sub-menu.When I was listening to something,even if was in shuffle or not and on offli...

Regular

-LG G4 -32gb int. storage -32gb ext. storage -Android 6.0 -Spotify beta 5.0.0.954   Since the first time i used spotify, i was always playing my music from the '' Song '' sub-menu. When I...

marccharby

Regular

3672 Views

10 replies

0 likes

Android
Android 6.0
  • 3672 Views
  • 10 replies
  • 0 likes

Fast Scrolling on Samsung S6 Edge

Hi, I have updated my Samsung S6 Edge to the latest Android (6.01) and the latest Spotify version available on the Google play store. I like to listen a rather large playlist, where back in a previous version, if I held the right hand side and slid m...

Casual Listener

Hi,   I have updated my Samsung S6 Edge to the latest Android (6.01) and the latest Spotify version available on the Google play store.   I like to listen a rather large playlist, where...

renegade142

Casual Listener

1255 Views

2 replies

0 likes

Android
Fast Scroll
S6 Edge
Samsung
Scrolling
  • 1255 Views
  • 2 replies
  • 0 likes

Radio station error

I added 8 songs from discover weekly that I liked into a playlist and attempted to start playlist radio. What I got was "Radio station error. We can't load this radio station right now. Please try later." This is on my Android. On desktop I also can'...

Music Fan

I added 8 songs from discover weekly that I liked into a playlist and attempted to start playlist radio. What I got was "Radio station error. We can't load this radio station right now. Please try la...

Daniel

Community Legend

1728 Views

2 replies

0 likes

  • 1728 Views
  • 2 replies
  • 0 likes

Android - No storage area found

Hey there. I'm from Germany so please excuse my English. I have the problem that if I want to start Spotify on my Samsung Galaxy S5 comes a text in the head bar. (The bar with clock and WLAN and so) There stand: No storage area found - Check storage ...

Newbie

Hey there. I'm from Germany so please excuse my English. I have the problem that if I want to start Spotify on my Samsung Galaxy S5 comes a text in the head bar. (The bar with clock and WLAN and so) ...

Daniel

Community Legend

551 Views

1 replies

0 likes

  • 551 Views
  • 1 replies
  • 0 likes

ipoblem with audio stopping after songs but still playing

This is still haqening after 2 updates what is goin on at spotify

Gig Goer

This is still haqening after 2 updates what is goin on at spotify

Daniel

Community Legend

2138 Views

14 replies

0 likes

  • 2138 Views
  • 14 replies
  • 0 likes

Opening Spotify crashes and restarts my HTC phone

It is just one of the things that happen when I start Spotify. This particular behavior is the worst as the whole phone shuts down and restarts when I try to open my Spotify App. I am a premium user and I never had any problems with Spotify (I loved ...

Newbie

It is just one of the things that happen when I start Spotify. This particular behavior is the worst as the whole phone shuts down and restarts when I try to open my Spotify App.   I am ...

christurbervill

Newbie

2318 Views

2 replies

0 likes

crashes
htc
  • 2318 Views
  • 2 replies
  • 0 likes

Streaming cache always on internal storage?

I'm running Marshmallow 6.0 on a Moto X Play. From a clean installation, I have storage set to 'SD card' in the new Storage menu. I have never downloaded anything, I've only ever streamed. Spotify seems to be successfully using the SD card to store i...

Roadie

I'm running Marshmallow 6.0 on a Moto X Play. From a clean installation, I have storage set to 'SD card' in the new Storage menu. I have never downloaded anything, I've only ever streamed. Spotify se...

voice_of_reason

Roadie

4424 Views

11 replies

0 likes

  • 4424 Views
  • 11 replies
  • 0 likes

Playlist won't download offline!

I've had this issue ever since I reinstalled to try and stop the other bug of music stopping halfway. My playlist has about 600 songs yet it downloads 5 of them and gets stuck downloading the rest. I've followed the troubleshooting guide, I have adeq...

Newbie

I've had this issue ever since I reinstalled to try and stop the other bug of music stopping halfway.   My playlist has about 600 songs yet it downloads 5 of them and gets stuck downloading th...

Daniel

Community Legend

575 Views

1 replies

1 likes

  • 575 Views
  • 1 replies
  • 1 likes

Solved!! Offline mode problem ! Unselected song trying to play when the offline mode is on !

I'm on a LG G4-marshmallow.-32gb internal-32gb external storage When i'm downloading my songs and switching to offline mode, my unselected song a trying to start. Since the last update, this problem started.

Regular

I'm on a LG G4 -marshmallow. -32gb internal -32gb external storage   When i'm downloading my songs and  switching to offline mode, my unselected song a trying to start.  Since th...

Daniel

Community Legend

703 Views

1 replies

0 likes

  • 703 Views
  • 1 replies
  • 0 likes

Offline artists and albums not available

Hello everyone I marked several artists and albums to listen while offline. But when I try to open thes artists and albums libraries the app says I am offline and it can't open, even though all the songs are downloaded. I still can listen to the song...

Newbie

Hello everyone   I marked several artists and albums to listen while offline. But when I try to open thes artists and albums libraries the app says I am offline and it can't open, even though ...

Daniel

Community Legend

678 Views

1 replies

0 likes

  • 678 Views
  • 1 replies
  • 0 likes

Scrolling on my spotify playlists

Hello could you please inform my why it is now impossible to scroll through my playlists quickly?

Newbie

Hello could you please inform my why it is now impossible to scroll through my playlists quickly?

DavidEriksson1

Casual Listener

786 Views

3 replies

0 likes

  • 786 Views
  • 3 replies
  • 0 likes

How our app release process works

Our product owners have been reading your feedback here in the Community and in our Beta boards. In doing so they've realized there's quite a few questions from you all about how our release process works. One of our POs @henka has drafted this post ...

Spotify

Our product owners have been reading your feedback here in the Community and in our Beta boards. In doing so they've realized there's quite a few questions from you all about how our release pro...

Thepatricksquir

Newbie

10373 Views

7 replies

3 likes

  • 10373 Views
  • 7 replies
  • 3 likes

Solved!! Can't login with premium account because of foreign country measage

HiI have a premium Spotify account and living in the Netherlands. Since a few weeks I cannot login to my account via the Spotify app as it states during login that I cannot use Spotify in a foreign country. But I am not in a foreign country; I can lo...

Casual Listener

Hi I have a premium Spotify account and living in the Netherlands. Since a few weeks I cannot login to my account via the Spotify app as it states during login that I cannot use Spotify in a forei...

Daniel

Community Legend

863 Views

3 replies

0 likes

  • 863 Views
  • 3 replies
  • 0 likes

Spotify pausing when opening an app.

Just recently I started having problems with Spotify pausing when I open my Uber app. This is extremely annoying because I like to select music for my guest and then when the app opens it pauses. Is there a solution for this problem?

Newbie

Just recently I started having problems with Spotify pausing when I open my Uber app. This is extremely annoying because I like to select music for my guest and then when the app opens it pauses. Is ...

mutorcs

Casual Listener

531 Views

1 replies

0 likes

  • 531 Views
  • 1 replies
  • 0 likes

Home and search not working and playlists empty :-(

Hi allI hope someone cane help! On my android tablet my Spotify home page is blank with a 'something went wrong try again message', the search doesn't work and all listed playlists are empty.I have a windows phone and spotify is working fine on that....

Casual Listener

Hi all I hope someone cane help!   On my android tablet my Spotify home page is blank with a 'something went wrong try again message', the search doesn't work and all listed playlists are emp...

Vheriot

Casual Listener

1132 Views

6 replies

0 likes

  • 1132 Views
  • 6 replies
  • 0 likes

Freezing on Android

My spotify constantly freezes. I have the Premium and I use the offline mode as well but it still freezes over and over again within one song. HELP! Why pay for something that does not work!

Visitor

My spotify constantly freezes. I have the Premium and I use the offline mode as well but it still freezes over and over again within one song. HELP! Why pay for something that does not work!

Daniel

Community Legend

5670 Views

3 replies

0 likes

Android
freeze
frustration
  • 5670 Views
  • 3 replies
  • 0 likes

Android - songs stop playing intermittently

Hi i am using a galaxy s6 on android and ive been having some problems lately with playback. I have premium and offline playlists but even with the offline playlists the songs cut in and out all the time. It starts when i open other apps but even whe...

Newbie

Hi i am using a galaxy s6 on android and ive been having some problems lately with playback. I have premium and offline playlists but even with the offline playlists the songs cut in and out all the ...

Daniel

Community Legend

732 Views

2 replies

0 likes

  • 732 Views
  • 2 replies
  • 0 likes

Spotify connect does not work

I have a Pioneer Vsx-830 receiver and Im having problem using this with Spotify on both Andriod and Ipad since last week. On my device I get The option to connect to Vsx-830 but when I connect it just say "connecting" for a few seconds then nothing h...

Newbie

I have a Pioneer Vsx-830 receiver and Im having problem using this with Spotify on both Andriod and Ipad since last week. On my device I get The option to connect to Vsx-830 but when I connect it jus...

madbri

Newbie

842 Views

1 replies

0 likes

Spotify Conect
  • 842 Views
  • 1 replies
  • 0 likes

Offline Library got deleted

I've been having this issue randomly with my Sasmung Galaxy S4 mini. I use spotify on my laptop, tablet and phone. My tablet and phone have different albums saved for offline listening. I also sign in to spotify on school computers.The offline librar...

Casual Listener

I've been having this issue randomly with my Sasmung Galaxy S4 mini. I use spotify on my laptop, tablet and phone. My tablet and phone have different albums saved for offline listening. I also sign i...

509 Views

0 replies

0 likes

  • 509 Views
  • 0 replies
  • 0 likes