Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi allI am a Premium user who lost the running function in Spotify. I have re-installed the app after deleting all old files, turned the phone off and back on ++ I've tried it all, but still no 'Running'I have versjon 4.4.0.1008. Can someone PLEASE t...
Hi all I am a Premium user who lost the running function in Spotify. I have re-installed the app after deleting all old files, turned the phone off and back on ++ I've tried it all, but sti...
Newbie
1627 Views
10 replies
2 likes
I want to buy premium and when entering data give below and tell me that I need to activate javascript to continue the flow of buying someone can help ?
I want to buy premium and when entering data give below and tell me that I need to activate javascript to continue the flow of buying someone can help ?
366 Views
0 replies
0 likes
Hi,I am getting the you appear to be loging in from a different country when trying to sign in through my Facebook account.I have not used spotify or Facebook for some months but have been living in the same country since last using spotify. I did lo...
Hi, I am getting the you appear to be loging in from a different country when trying to sign in through my Facebook account. I have not used spotify or Facebook for some months but have been living...
Casual Listener
382 Views
1 replies
0 likes
I tried everything like other posters but to no avail .. Ther ewas a fix for moto x pure .. But it only works on one phone i have ..and its not really a solution ...64gb empty card .fresh installs chosonf extreme quality .. Nothing worked .. Not only...
I tried everything like other posters but to no avail .. Ther ewas a fix for moto x pure .. But it only works on one phone i have ..and its not really a solution ...64gb empty card .fresh installs ch...
216 Views
0 replies
0 likes
Realiza mi pago para premiun de $99.00 por un mes y me sigue apareciendo la version gratis
Realiza mi pago para premiun de $99.00 por un mes y me sigue apareciendo la version gratis
300 Views
0 replies
0 likes
Cleared Cache. Go to my music and everything is still there. How do i truly delete music?! I want to all of it gone. Its becoming a mess and I want to start from scratch.
Cleared Cache. Go to my music and everything is still there. How do i truly delete music?! I want to all of it gone. Its becoming a mess and I want to start from scratch.
Not applicable
372 Views
3 replies
0 likes
Today I bought a $39 spotify voucher from the super market and I've been trying to use it, but my phone and windows computer aren't accepting it. I have no clue what is happening but I need help.
Today I bought a $39 spotify voucher from the super market and I've been trying to use it, but my phone and windows computer aren't accepting it. I have no clue what is happening but I need help.
Community Legend
396 Views
3 replies
0 likes
No me deja seguir descargando música porque dice que me queda poco espacio en la memoria del teléfono, quisiera saber donde queda guardada la música como para que me ocupe la memoria del celular??
No me deja seguir descargando música porque dice que me queda poco espacio en la memoria del teléfono, quisiera saber donde queda guardada la música como para que me ocupe la memoria del celular??
251 Views
0 replies
0 likes
I had spotify for a year, could not pay so stopped and now I want it back, went to get premium for the student price and was charged TWICE AND STILL DONT HAVE PREMIUM!! WHAT DO I NEED TO DO TO GET REFUND AND GET PREMIUM?!
I had spotify for a year, could not pay so stopped and now I want it back, went to get premium for the student price and was charged TWICE AND STILL DONT HAVE PREMIUM!! WHAT DO I NEED TO DO TO GET RE...
218 Views
0 replies
0 likes
I've just tried coming back to Spotify because I've almost had it with my other music apps with things like random songs missing from albums or taking music away from the catalog. When I log in on the web app I can see a library full or artists that ...
I've just tried coming back to Spotify because I've almost had it with my other music apps with things like random songs missing from albums or taking music away from the catalog. When I log in on th...
233 Views
0 replies
0 likes
So Ihit browse then find party in genres but all I see are playlists. It would be nice if when Spotify puts out a new feature they explain how to use it.I want to start that do streaming party songs then hit that cool adjust to slower songs or faster...
So Ihit browse then find party in genres but all I see are playlists. It would be nice if when Spotify puts out a new feature they explain how to use it. I want to start that do streaming party song...
Newbie
8913 Views
9 replies
4 likes
I like using google now and would find it very convenient to play a playlist via this method.Is this possible?I use it all the time to play a random song that pops into my head but ultimatly then have to use my hands to go back to my playlists that i...
I like using google now and would find it very convenient to play a playlist via this method. Is this possible? I use it all the time to play a random song that pops into my head but ultimatly...
Music Fan
518 Views
1 replies
0 likes
Hi guys, I have Spotify premimum on my iPod and Samsung S6 edge. I use my iPod on the bus etc so I need it to download songs/playlists for offline use. I only want to use spotify on my phone for when I'm within wifi range and don't have my iPod with ...
Hi guys, I have Spotify premimum on my iPod and Samsung S6 edge. I use my iPod on the bus etc so I need it to download songs/playlists for offline use. I only want to use spotify on my phone...
578 Views
0 replies
0 likes
I got logged out of my Spotify & had to log back in, I don't remember my username or my password so this is a problem. & I didn't use my regular email to make this account. I paid for Spotify so how can I cancel it?
I got logged out of my Spotify & had to log back in, I don't remember my username or my password so this is a problem. & I didn't use my regular email to make this account. I paid for Spotify...
254 Views
0 replies
0 likes
I had this issue about a month ago and then it stopped. Spotify seems to randomly delete the music I've downloaded onto my phone. I've done everything short of a full factory reset of my phone. I've cleared off the music and redownloaded it, reinstal...
I had this issue about a month ago and then it stopped. Spotify seems to randomly delete the music I've downloaded onto my phone. I've done everything short of a full factory reset of my phone. I've ...
393 Views
0 replies
0 likes
Hi guys, I've had this issue for a month or so and have just completely formatted and started from scratch with my phone. Every time i launch spotify it opens, logs in, displays the main outline of the app (list icon top left and black background) th...
Hi guys, I've had this issue for a month or so and have just completely formatted and started from scratch with my phone. Every time i launch spotify it opens, logs...
Newbie
1171 Views
5 replies
0 likes
I added my wife to my family plan but we cannot listen to different play lists at the same time on separate devices...she listens at work and I listen at home. I would like to resolve this. Please respond by e-mail or text. Thank you
I added my wife to my family plan but we cannot listen to different play lists at the same time on separate devices...she listens at work and I listen at home. I would like to resolve this. Please re...
368 Views
0 replies
0 likes
Hello,How do I recover my playlists since I lost my cell phone and they were all loaded to the cell under my Spotify account, how do I recover them online?
Hello, How do I recover my playlists since I lost my cell phone and they were all loaded to the cell under my Spotify account, how do I recover them online?
Community Legend
335 Views
1 replies
0 likes
is there a way to stop the app from opening to the NOW part, most of the time its nothing I want to hear. I want the music i have, if im in the mood to go there we should have the option. Also, the playlist or song radio used to just play. now you ha...
is there a way to stop the app from opening to the NOW part, most of the time its nothing I want to hear. I want the music i have, if im in the mood to go there we should have the option...
252 Views
0 replies
0 likes
How do you add your own music to Spotify from an android mobile phone? I'm actually a musician, how do I share my own music?
How do you add your own music to Spotify from an android mobile phone? I'm actually a musician, how do I share my own music?
Casual Listener
1360 Views
2 replies
0 likes
