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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6508 Views

0 replies

7 likes

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Rickycastrom

Contrate Premium y me aparece modo gratis y la verdad ya desinstalé la app y la volví a descargar y nada

Newbie

Contrate Premium y me aparece modo gratis y la verdad ya desinstalé la app y la volví a descargar y nada

255 Views

0 replies

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preguntas

Tengo varias preguntas. Las enumerare.1.cuanto pesa cada cancion que descargo de por ej:4 minutos en calidad normal.2.si la descargo donde se almacena? En la memoria externa o en la del telefono.3.si desinstalo spotify (por error) las playlist que te...

Newbie

Tengo varias preguntas. Las enumerare. 1.cuanto pesa cada cancion que descargo de por ej:4 minutos en calidad normal. 2.si la descargo donde se almacena? En la memoria externa o en la del telefono....

oscarin45o

Newbie

1318 Views

1 replies

1 likes

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A Video pertaining the app glitches I have to deal with

I have made thread after thread after thread after thread, explaining my issues, telling you people, the problems I experience. But all you people do is treat me like "You are technologically illiterate and can't even operate a rotary phone if given ...

Roadie

  I have made thread after thread after thread after thread, explaining my issues, telling you people, the problems I experience. But all you people do is treat me like "You are technologically...

385 Views

0 replies

0 likes

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signing in

While signing in Spotify tells me I have already created an account. Also tried this on other devices computers WiFi networks and just logging on through Facebook plz help.

Casual Listener

While signing in Spotify tells me I have already created an account. Also tried this on other devices computers WiFi networks and just logging on through Facebook plz help.

theotimecolin

Casual Listener

512 Views

4 replies

0 likes

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Javascrip

No puedo obtener el premium ya que me pide activar el javascrip. El cual ya esta activado en mis buscadores

Newbie

No puedo obtener el premium ya que me pide activar el javascrip. El cual ya esta activado en mis buscadores

331 Views

0 replies

0 likes

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Can't log into my premium spotify account after i reformat my phone, i

I am a premium user of spotify have been for almost a year and i love spotify. This is just frustrating me. So i reformat my lg g3 then when i re install my spotify account via fb log.in it will says that. "You appear to log into spotify from a diffe...

Casual Listener

I am a premium user of spotify have been for almost a year and i love spotify. This is just frustrating me. So i reformat my lg g3 then when i re install my spotify account via fb log.in it will says...

aodhokeady

Gig Goer

741 Views

3 replies

0 likes

Can't log into spotify premium accoubt after reformating my phone
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Connection Issues

Spotify was running ok yesterday, but when I try to use it with 3G, it just keep telling me no internet connection and 'you're offline' (it runs fine with Wifi) I already tried to clear data and cache, reinstall, restart my phone, and also re-log in ...

Newbie

Spotify was running ok yesterday, but when I try to use it with 3G, it just keep telling me no internet connection and 'you're offline' (it runs fine with Wifi)  I already tried to clear data a...

207 Views

0 replies

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Pay for Spotify, still getting ads

Is anyone else getting push notifcations from Spotify even though they opted out? I've gotten a few lately with the latest stating I can get 3 free months for up to 4 family memebers. As a PAYING CUSTOMER stop with the freaking ads/notifications as s...

Regular

Is anyone else getting push notifcations from Spotify even though they opted out?  I've gotten a few lately with the latest stating I can get 3 free months for up to 4 family memebers. As a PAYI...

333 Views

0 replies

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Solved!! spotify forgets login details about once a week

I have been having this problem for about a month now. I am a premium user. Whenever it happens I clean install the app and fromat my sd card. I then reinstall the latest version from google play and resync my playlists. About a week later whenever I...

Gig Goer

I have been having this problem for about a month now. I am a premium user. Whenever it happens I clean install the app and fromat my sd card. I then reinstall the latest version from google play and...

aodhokeady

Gig Goer

1304 Views

9 replies

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Delete

How do I delete someone who can use my account? I've logged out everywhere but they keep listening to it after I log back in. I changed my password. And there pic is on the top right I guess on facebook.

Newbie

How do I delete someone who can use my account? I've logged out everywhere but they keep listening to it after I log back in. I changed my password. And there pic is on the top right I guess on faceb...

241 Views

0 replies

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Spotify music continues to play during calls .

This is driving me insane . Reinstalled several but still problem existing. As I work as an independant taxi driver I get 30/40 calls a day and music running while on calls is a definite No No . It's now totally unusable in car .

Regular

This is driving me insane . Reinstalled several but still problem existing. As I work as an independant taxi driver I get 30/40 calls a day and music running while on calls is a definite No No . It's...

saboteur_

Music Fan

410 Views

1 replies

2 likes

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Nexus 6P audio interruption

I just went from a Oneplus One, which did audio ducking properly - however the Nexus 6P doesn't, it fully interrupts the sound every time, even clicking a 'Like' on FB. I have no settings I've been able to find, and I want the ducking on notification...

Newbie

I just went from a Oneplus One, which did audio ducking properly - however the Nexus 6P doesn't, it fully interrupts the sound every time, even clicking a 'Like' on FB. I have no settings I've been a...

647 Views

0 replies

0 likes

Audio ducking
Nexus 6p
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Login issue with new phone

I can't login with my new phone. I definitely clicked "login" and i typed in my user name and password and it says I've already created an account with that email?? I tried to change my password and restart my phone Any ideas?

Casual Listener

I can't login with my new phone. I definitely clicked "login" and i typed in my user name and password and it says I've already created an account with that email?? I tried to change my password and ...

theotimecolin

Casual Listener

369 Views

1 replies

0 likes

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[PSA] Clean install is not always clean enough

There isn't a bug tracker, so I need to post here. Hopefully "clean install" instructions will be amended so no other users will have to go through this. The report that follows should have never happened. == Begin Report == Brief description of the ...

Visitor

There isn't a bug tracker, so I need to post here.  Hopefully "clean install" instructions will be amended so no other users will have to go through this.  The report that follows should ha...

user-removed

Not applicable

456 Views

1 replies

0 likes

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spotify connect

Tengo spotify premium y no me aparece la opcion de CONNECT AVAILABLE para enlazar la musica desde mis dispositivo samsung galaxy s6 a mi samsung smart tv

Newbie

Tengo spotify premium y no me aparece la opcion de CONNECT AVAILABLE para enlazar la musica desde mis dispositivo samsung galaxy s6 a mi samsung smart tv

driveflanger

Community Legend

263 Views

1 replies

0 likes

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Como cambiar el destino de las canciones descargadas

Buenas Tardes, escribo para ver si alguien me puede ayudar.Descargo las canciones de mi lista de reproduccion para poder escucharlas en modo offline, pero me las guarda en la memoria interna del android, que no es muy grande. Me gustaria saber como c...

Newbie

Buenas Tardes, escribo para ver si alguien me puede ayudar. Descargo las canciones de mi lista de reproduccion para poder escucharlas en modo offline, pero me las guarda en la memoria interna del an...

339 Views

0 replies

0 likes

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Andriod - Can't rearrange songs in playlist

I have an android phone, I've had premium for 2 months now and I still cant figure out how to rearrange songs in a playlist that I've created.. is this available for android? I've tried everything.

Newbie

I have an android phone, I've had premium for 2 months now and I still cant figure out how to rearrange songs in a playlist that I've created.. is this available for android? I've tried everything.

user-removed

Not applicable

353 Views

1 replies

0 likes

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Can't search

I just joined and became a Premium member. I want to get started and search for a song and can't find how. I hit the 3 bars and got a general menu, but no search. Please help!!Thanks

Newbie

I just joined and became a Premium member. I want to get started and search for a song and can't find how. I hit the 3 bars and got a general menu, but no search. Please help!! Thanks

220 Views

0 replies

0 likes

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Playlist loop - setting not persistent

Hello, I've noticed that the setting for looping of the playlist isnt persistent, which means that everytime i start spotify, i have to recheck the "loop" option in the playlist settings. If i do not, the playlist stops at the last song, and i have t...

Casual Listener

Hello,   I've noticed that the setting for looping of the playlist isnt persistent, which means that everytime i start spotify, i have to recheck the "loop" option in the playlist settings. If...

Neonit

Casual Listener

352 Views

1 replies

0 likes

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Spotify disconnects from Bluetooth

After 5 or 6 songs Spotify disconnects. My other music apps work fine. Is there a solution to this issue.

Casual Listener

After 5 or 6 songs Spotify disconnects.   My other music apps work fine.  Is there a solution to this issue. 

381 Views

0 replies

0 likes

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