Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
194610 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
535869 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
439423 Views
565 replies
37 likes
No storage area found, I don't know why spotify say this, because my cellphone had memory for install the app, I trai it with re install the app and doesn't have results, pls help me !!!!
No storage area found, I don't know why spotify say this, because my cellphone had memory for install the app, I trai it with re install the app and doesn't have results, pls help me !!!!
Community Legend
394 Views
1 replies
0 likes
I have over 1000 songs and before I was able to scroll down quickly on the left side of the playlist now with the new update there is no scrolling at all and takes forever to get to the end of my playlist. Add this feature back please.
I have over 1000 songs and before I was able to scroll down quickly on the left side of the playlist now with the new update there is no scrolling at all and takes forever to get to the end of my pla...
Community Legend
711 Views
3 replies
0 likes
This is getting incredibly annoying! I'm paying for a service I can't use. At its also ridiculous you folks at spotify don't have a number to call!? That's pretty pathetic
This is getting incredibly annoying! I'm paying for a service I can't use. At its also ridiculous you folks at spotify don't have a number to call!? That's pretty pathetic
Spotify Star
1134 Views
9 replies
0 likes
The Spotify App on Android wont play all of my songs anymore so i went online to download them AGAIN and now it wont download all of them (witch it had before..) the tutorial to download local files on your smartphone wont work eather ... Why? just w...
The Spotify App on Android wont play all of my songs anymore so i went online to download them AGAIN and now it wont download all of them (witch it had before..) the tutorial to download local files ...
Newbie
417 Views
1 replies
0 likes
do I need to download songs before I'm able to play them offline
do I need to download songs before I'm able to play them offline
Spotify Star
409 Views
1 replies
0 likes
Spotify Music prevents me from changing or skipping to another song.It just doesn't show any arrows to move to the next song. 4.8.0.1004 is the version of Spotify Music that I use.
Spotify Music prevents me from changing or skipping to another song. It just doesn't show any arrows to move to the next song. 4.8.0.1004 is the version of Spotify Music that I use.
Regular
935 Views
2 replies
0 likes
Hello, So the Spotify app on my Samsung Galaxy S3 device does this thing where when the next song plays after the first song, it shows that it is playing but no sound comes through. I have to hit the "Pause" button then "play" button to hear the song...
Hello, So the Spotify app on my Samsung Galaxy S3 device does this thing where when the next song plays after the first song, it shows that it is playing but no sound comes through. I have t...
514 Views
0 replies
0 likes
Hi Guys, I'm having this problem, but I'm getting no sound via headphones on my Samsung Galaxy S3 (Running ICS).Any clear help would be much appreciated!! Tom.
Hi Guys, I'm having this problem, but I'm getting no sound via headphones on my Samsung Galaxy S3 (Running ICS). Any clear help would be much appreciated!! Tom.
Casual Listener
61787 Views
13 replies
0 likes
I seem to have lost my lock screen controls (play, pause etc) on my Huawei P7 Ascend phone running Android 4.4.2 (Kitkat). Spotify runs perfectly well except for this one little issue. I've made sure all notifications are selected to show but for som...
I seem to have lost my lock screen controls (play, pause etc) on my Huawei P7 Ascend phone running Android 4.4.2 (Kitkat). Spotify runs perfectly well except for this one little issue. I've made sure...
Casual Listener
1386 Views
2 replies
0 likes
Recently the app has been starting even though it's not in use once I hang up from a call in the car. This is a problem as I often have clients in my vehicle. I love the service but there has to be a way to stop this from happening. 2013 BMW 550i, th...
Recently the app has been starting even though it's not in use once I hang up from a call in the car. This is a problem as I often have clients in my vehicle. I love the service but there has to be a...
343 Views
0 replies
0 likes
It's just suddenly become unplayable why?
It's just suddenly become unplayable why?
644 Views
0 replies
0 likes
This is an issue that I am having on my samsung Ace 3. Whenever i'm playing music on my phone on shuffle play, about 50% of the time when it goes to the next song, it'll be "playing" as shown by the time slider moving at the bottom, however there'll ...
This is an issue that I am having on my samsung Ace 3. Whenever i'm playing music on my phone on shuffle play, about 50% of the time when it goes to the next song, it'll be "playing" as shown by the ...
Casual Listener
627 Views
2 replies
0 likes
I'm not sure if this has been posted before. I thought that I'd found a workaround for this problem by using an older apk but that also stopped working. I recently got a pair of Bluetooth headphones and the problem hasn't occurred while using them. N...
I'm not sure if this has been posted before. I thought that I'd found a workaround for this problem by using an older apk but that also stopped working. I recently got a pair of Bluetooth headphones ...
Music Fan
914 Views
3 replies
0 likes
** COPIED MY EMAIL **Hi,I have several gripes with the app at the moment. My app keeps crashing and I have to close and restart it. However my main issue is that audio suddenly stops playing yet the app says the song is playing. In order to play the ...
** COPIED MY EMAIL ** Hi, I have several gripes with the app at the moment. My app keeps crashing and I have to close and restart it. However my main issue is that audio suddenly stops playing ...
Casual Listener
2088 Views
3 replies
0 likes
Hi..I'm a Spotify Premium user utilizing Spotify on my LG/Android device...anyways long story short..the Spotify New Music Friday playlist usually almost always updates every Friday morning along with the new album releases for the week..however soon...
Hi..I'm a Spotify Premium user utilizing Spotify on my LG/Android device...anyways long story short..the Spotify New Music Friday playlist usually almost always updates every Friday morning along wit...
Roadie
1934 Views
5 replies
2 likes
I reset my password and it still won't let me log in using my Android device. I have tried uninstall in and reinstalling. I have reset my phone with no prevail. I have no idea where I can contact support this is so frustrating
I reset my password and it still won't let me log in using my Android device. I have tried uninstall in and reinstalling. I have reset my phone with no prevail. I have no idea where I can contact sup...
Community Legend
1312 Views
7 replies
0 likes
HI I have an issue where the thumbs up/down buttons just don't do anything. When I dislike a song it continues playing the rest of it, and when I like a song, it does nothing but say it's improving but all the songs are still the same. I really liked...
HI I have an issue where the thumbs up/down buttons just don't do anything. When I dislike a song it continues playing the rest of it, and when I like a song, it does nothing but say it's improving b...
340 Views
0 replies
2 likes
I created runnng lists with various speeds based on the BeatRunning albums. It helps me train running pace.E.g. 170 BPM list: https://open.spotify.com/user/williamsiemons/playlist/0eR0mvutKvk0AVBC1jXxg3 Unfortunately these lists stop playing on the S...
I created runnng lists with various speeds based on the BeatRunning albums. It helps me train running pace. E.g. 170 BPM list: https://open.spotify.com/user/williamsiemons/playlist/0eR0mvutKvk...
330 Views
0 replies
0 likes
This started a few weeks back, but not to this extent where unless I'm connected to Wi-Fi I cannot listen to my downloaded playlists (which pretty much defeats the purpose, plus I suspect I'm also using my data). Also, when a song finishes, it DOES N...
This started a few weeks back, but not to this extent where unless I'm connected to Wi-Fi I cannot listen to my downloaded playlists (which pretty much defeats the purpose, plus I suspect I'm also us...
Spotify Star
527 Views
1 replies
0 likes
Hello, I have problems to connect my spotify from my android device with my home wifi , and only with it, because it works really great with other WiFi or with data connection.I already have tried to uninstall and reinstall the app, but it still does...
Hello, I have problems to connect my spotify from my android device with my home wifi , and only with it, because it works really great with other WiFi or with data connection. I already have tried ...
Community Legend
14953 Views
4 replies
0 likes
