Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I can't login with my new phone. I definitely clicked "login" and i typed in my user name and password and it says I've already created an account with that email?? I tried to change my password and restart my phone Any ideas?
I can't login with my new phone. I definitely clicked "login" and i typed in my user name and password and it says I've already created an account with that email?? I tried to change my password and ...
Casual Listener
392 Views
1 replies
0 likes
There isn't a bug tracker, so I need to post here. Hopefully "clean install" instructions will be amended so no other users will have to go through this. The report that follows should have never happened. == Begin Report == Brief description of the ...
There isn't a bug tracker, so I need to post here. Hopefully "clean install" instructions will be amended so no other users will have to go through this. The report that follows should ha...
Not applicable
473 Views
1 replies
0 likes
Tengo spotify premium y no me aparece la opcion de CONNECT AVAILABLE para enlazar la musica desde mis dispositivo samsung galaxy s6 a mi samsung smart tv
Tengo spotify premium y no me aparece la opcion de CONNECT AVAILABLE para enlazar la musica desde mis dispositivo samsung galaxy s6 a mi samsung smart tv
Community Legend
280 Views
1 replies
0 likes
Buenas Tardes, escribo para ver si alguien me puede ayudar.Descargo las canciones de mi lista de reproduccion para poder escucharlas en modo offline, pero me las guarda en la memoria interna del android, que no es muy grande. Me gustaria saber como c...
Buenas Tardes, escribo para ver si alguien me puede ayudar. Descargo las canciones de mi lista de reproduccion para poder escucharlas en modo offline, pero me las guarda en la memoria interna del an...
349 Views
0 replies
0 likes
I have an android phone, I've had premium for 2 months now and I still cant figure out how to rearrange songs in a playlist that I've created.. is this available for android? I've tried everything.
I have an android phone, I've had premium for 2 months now and I still cant figure out how to rearrange songs in a playlist that I've created.. is this available for android? I've tried everything.
Not applicable
391 Views
1 replies
0 likes
I just joined and became a Premium member. I want to get started and search for a song and can't find how. I hit the 3 bars and got a general menu, but no search. Please help!!Thanks
I just joined and became a Premium member. I want to get started and search for a song and can't find how. I hit the 3 bars and got a general menu, but no search. Please help!! Thanks
231 Views
0 replies
0 likes
Hello, I've noticed that the setting for looping of the playlist isnt persistent, which means that everytime i start spotify, i have to recheck the "loop" option in the playlist settings. If i do not, the playlist stops at the last song, and i have t...
Hello, I've noticed that the setting for looping of the playlist isnt persistent, which means that everytime i start spotify, i have to recheck the "loop" option in the playlist settings. If...
Casual Listener
369 Views
1 replies
0 likes
After 5 or 6 songs Spotify disconnects. My other music apps work fine. Is there a solution to this issue.
After 5 or 6 songs Spotify disconnects. My other music apps work fine. Is there a solution to this issue.
400 Views
0 replies
0 likes
OnePlus One, 5.1.1. Every time I try to use search, or browse to an artist or album from my Now Playing I'm given a "Sorry, something went wrong" or "Ooops, something went wrong" message. Is anyone else having this problem? Very frustrating, since I'...
OnePlus One, 5.1.1. Every time I try to use search, or browse to an artist or album from my Now Playing I'm given a "Sorry, something went wrong" or "Ooops, something went wrong" message. &...
533 Views
0 replies
0 likes
Hi, I've been a Premium user for about 3 months now and I mainly use Spotify at work on my phone in Offline Mode. I like to shuffle all of my playlists and ideally I only want to do that about maybe twice a week max as they are large and I want varie...
Hi, I've been a Premium user for about 3 months now and I mainly use Spotify at work on my phone in Offline Mode. I like to shuffle all of my playlists and ideally I only want to do that abo...
299 Views
0 replies
0 likes
I just installed spotify on my Sony Tablet S and it will not allow me to sign in. I already have a spotify account on my ps3, and sometimes I use it on my laptop. I signed up for the account with my email address, but the account is also connected to...
I just installed spotify on my Sony Tablet S and it will not allow me to sign in. I already have a spotify account on my ps3, and sometimes I use it on my laptop. I signed up for the account with my ...
Casual Listener
459 Views
1 replies
1 likes
As I said, the Spotify ap doesn't seem to find a connection when I'm connected to my own wifi, if I connect my device to any other wifi it works greatly, but not on mine, it says I have no connection at all, even when I'm using the wifi on other apps...
As I said, the Spotify ap doesn't seem to find a connection when I'm connected to my own wifi, if I connect my device to any other wifi it works greatly, but not on mine, it says I have no connection...
Newbie
638 Views
2 replies
0 likes
I was lead to a link where I could pay 99 cents for 3 months and I signed in and paid for it but when I checked the purchase it was the full 9 dollars for one month so did I just get scammed by spotify cause wtf
I was lead to a link where I could pay 99 cents for 3 months and I signed in and paid for it but when I checked the purchase it was the full 9 dollars for one month so did I just get scammed by spoti...
316 Views
0 replies
0 likes
Pase los datos de mi tarjeta y salió un aviso sobre un problema con mi tarjeta de crédito que lo intentará otra vez y que no me preocupara pues no se hizo ningún cargo pero el cargo si se hizo y no tengo premium
Pase los datos de mi tarjeta y salió un aviso sobre un problema con mi tarjeta de crédito que lo intentará otra vez y que no me preocupara pues no se hizo ningún cargo pero el cargo si se hizo y no t...
Casual Listener
806 Views
2 replies
1 likes
Why am I still getting ads when paid for three month premium offer?
Why am I still getting ads when paid for three month premium offer?
Community Legend
251 Views
1 replies
0 likes
What the heck?!?!. I watch one of your flipping video ads and I am told 30 mins ad free. That is a load of flipping horse crap. I am lucky to get through two or three songs without three more ads. I am getting more ads now than before your stupid vid...
What the heck?!?!. I watch one of your flipping video ads and I am told 30 mins ad free. That is a load of flipping horse crap. I am lucky to get through two or three songs without three more ads. I ...
245 Views
0 replies
0 likes
I cant use my spotify premium since i cannot create password on the device. i've been trying to create password through the link given to me but it always says "There is problem is setting password" (as shown in the picture) I cant figure out what is...
I cant use my spotify premium since i cannot create password on the device. i've been trying to create password through the link given to me but it always says "There is problem is setting password" ...
Newbie
541 Views
2 replies
0 likes
Spotify on my HTC One used to be controlled through the main screen when I would go on a jog. Now I have to unlock my phone and go into the app to skip or pause a song. I think it was the update, anyway to reverse the update to go back to the easy da...
Spotify on my HTC One used to be controlled through the main screen when I would go on a jog. Now I have to unlock my phone and go into the app to skip or pause a song. I think it was the...
231 Views
0 replies
0 likes
was told by rogers that i cant have premium because cellphone is not with rogers sorry
was told by rogers that i cant have premium because cellphone is not with rogers sorry
225 Views
0 replies
0 likes
I went on my phone and noticed my over 1k starred playlist was gone, not showing up on my phone or my ps4, never had this problem before i updgraded oddly. Went on recover playlist but it wasn't there which makes sense because I didn't delete it... a...
I went on my phone and noticed my over 1k starred playlist was gone, not showing up on my phone or my ps4, never had this problem before i updgraded oddly. Went on recover playlist but it wasn'...
Casual Listener
332 Views
1 replies
0 likes
