Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Desculpem por estar postando em portugês aqui, mas gostaria que alguém me tirasse uma dúvida! Eu estou prestes a sair do iOS e voltar para o Amdroid, uma vez que após atualizar para a versão 9 minhas experiências foram ruins... Minha pergunta é sobre...
Desculpem por estar postando em portugês aqui, mas gostaria que alguém me tirasse uma dúvida! Eu estou prestes a sair do iOS e voltar para o Amdroid, uma vez que após atualizar para ...
322 Views
0 replies
0 likes
Hi,I have a new Honor 6 phone and a Spotify Premium account. I try to setting spotify for downloading playlist on external sd card but the option "clear cache and all data" not work on my phone and my phone memory is full with 6 album.I hope that you...
Hi, I have a new Honor 6 phone and a Spotify Premium account. I try to setting spotify for downloading playlist on external sd card but the option "clear cache and all data" not work on my phone and...
354 Views
0 replies
0 likes
Hi,I have a new Honor 6 phone and a Spotify Premium account. I try to setting spotify for downloading playlist on external sd card but the option "clear cache and all data" not work on my phone and my phone memory is full with 6 album.I hope that you...
Hi, I have a new Honor 6 phone and a Spotify Premium account. I try to setting spotify for downloading playlist on external sd card but the option "clear cache and all data" not work on my phone and...
Roadie
851 Views
3 replies
1 likes
TL;DR: While listening to music through headphones, unplugging will cause music to continue playing through speaker Many instances when music is playing through physical headphones or bluetooth and is then disconnected from my phone's (Nexus 6P) audi...
TL;DR: While listening to music through headphones, unplugging will cause music to continue playing through speaker Many instances when music is playing through physical headphones or ...
Casual Listener
31810 Views
20 replies
6 likes
I just updated my Nexus 5 (2013) to Android 6.0.1 and now on my LG 730 bluetooth headphones the sound is distorted. Adjustding the volume from either my phone or the headphones does not fix the problem. I understand that having a nexus phone and gett...
I just updated my Nexus 5 (2013) to Android 6.0.1 and now on my LG 730 bluetooth headphones the sound is distorted. Adjustding the volume from either my phone or the headphones does not fix the probl...
Newbie
6877 Views
3 replies
0 likes
If i play content from spotify to my chromecast the volume is fluctuating. What to do?
If i play content from spotify to my chromecast the volume is fluctuating. What to do?
Casual Listener
1509 Views
2 replies
1 likes
Que tal, tengo spotify premium, realice un par de playlist offline en mi computadora, pero al momento que las quise escuchar en mi celular no están disponibles, MI DUDA es necesario que también las descargue en mi celular?
Que tal, tengo spotify premium, realice un par de playlist offline en mi computadora, pero al momento que las quise escuchar en mi celular no están disponibles, MI DUDA es necesario que también las d...
258 Views
0 replies
0 likes
Whenever I try to search for something in the spotify android app, it always returns the message ooops something went wrong with a try again button. I just bought 3 months of premium and can't even find new songs. I've tried on 2 different devices, r...
Whenever I try to search for something in the spotify android app, it always returns the message ooops something went wrong with a try again button. I just bought 3 months of premium and can't even f...
Music Fan
2354 Views
3 replies
0 likes
Bonjour, étant un nouveau utilisateur spotify je ne m'y connais pas trop. Je voudrais stocker mes musique sur ma carte sd, j'ai trouvé un topic qui parlait de ça mais c'est écrit que c'est risqué pour la carte sd si on s'y prend mal (je ne veux pas p...
Bonjour, étant un nouveau utilisateur spotify je ne m'y connais pas trop. Je voudrais stocker mes musique sur ma carte sd, j'ai trouvé un topic qui parlait de ça mais c'est écrit que c'est risqué pou...
Newbie
21243 Views
10 replies
0 likes
Ayer hace 24 horas exactamente fui al oxxo a activar la suscripción para la promo de tres mese pero hasta ahorita sigo con la versión Free y no es problema del celular por que en la pc también me aparece así, alguien sabe que se puede hacer aquí? Ya ...
Ayer hace 24 horas exactamente fui al oxxo a activar la suscripción para la promo de tres mese pero hasta ahorita sigo con la versión Free y no es problema del celular por que en la pc también me apa...
249 Views
0 replies
2 likes
Buenos días, hace un momento quise activar mi cuenta premium con la promoción de 3 meses por 0,99 $, hice todo correctamente pero el momento del cobro me salio un mensaje que decía que mi banco esta pasando un mal día y demás cuestiones, aun así me c...
Buenos días, hace un momento quise activar mi cuenta premium con la promoción de 3 meses por 0,99 $, hice todo correctamente pero el momento del cobro me salio un mensaje que decía que mi banco esta ...
Casual Listener
3034 Views
14 replies
0 likes
So I got a new update / version of Spotify Premium and now all albums which I downloaded for offline listening need to be downloaded again... ????? Why is that - this is so kicking-the-user-in-his-butt-and-spit-him-in-the-face kind of functionality
So I got a new update / version of Spotify Premium and now all albums which I downloaded for offline listening need to be downloaded again... ????? Why is that - this is so kicking-the-user-in-his-bu...
223 Views
0 replies
0 likes
HiAm using Sony's Marshmallow (concept) on my Xperia Z3.Everything works well except spotify. As others have reported, it is not possible to download to the SD card, even using the usual tips and tricks like reinstalling and clearing cache.(would lov...
Hi Am using Sony's Marshmallow (concept) on my Xperia Z3. Everything works well except spotify. As others have reported, it is not possible to download to the SD card, even...
Casual Listener
2610 Views
3 replies
2 likes
So I just got a Galaxy Note 5. I've noticed that if I'm on wifi and I try to sync any of my playlists to be available offline, it kills the wifi connection for the entire phone until I toggle wifi off and on. I can sync over mobile data, but that tak...
So I just got a Galaxy Note 5. I've noticed that if I'm on wifi and I try to sync any of my playlists to be available offline, it kills the wifi connection for the entire phone until I toggle wifi of...
253 Views
0 replies
0 likes
I was signing up for student premuim when it crashed and charged me twice and I still am not on premium.
I was signing up for student premuim when it crashed and charged me twice and I still am not on premium.
172 Views
0 replies
0 likes
As the title says, when I'm listening to anything on shuffle, if I skip a song, the entire order of songs is shuffled again. This happens anytime I skip while shuffle is on. I want it to shuffle the playlist once, and then if I skip a song, just cont...
As the title says, when I'm listening to anything on shuffle, if I skip a song, the entire order of songs is shuffled again. This happens anytime I skip while shuffle is on. I want it to shuffle the ...
Roadie
642 Views
1 replies
0 likes
Recently my local files became unavailable and undownloaded for whatever reason. I have tried to get them back by following all the steps on every single forum I could find and absolutely nothing has worked so far. In fact the issue has gotten worse....
Recently my local files became unavailable and undownloaded for whatever reason. I have tried to get them back by following all the steps on every single forum I could find and absolutely nothi...
Newbie
546 Views
2 replies
0 likes
I've been running into this issue where I've followed artists either on my phone or pc, but when I go back to them at a later date, I'm somehow not following them anymore. Is this an issue for anyone else? And how can I resolve this? Thanks!
I've been running into this issue where I've followed artists either on my phone or pc, but when I go back to them at a later date, I'm somehow not following them anymore. Is this an issue for anyone...
Roadie
566 Views
1 replies
0 likes
I can no longer download tracks to my Z3 that I have imported. This happened after my phone rebooted because of an update, although I'm unsure why that affected my downloaded files as I save them to an sd card. The files aren't corrupt since they're ...
I can no longer download tracks to my Z3 that I have imported. This happened after my phone rebooted because of an update, although I'm unsure why that affected my downloaded files as I save them to ...
Music Fan
621 Views
1 replies
0 likes
HeyI just bought Spotify premium and Downloaded some music. According to my Phone it saved the music on my sd card and not on the Device memory. After downloading some music it was 5GB for Spotify on my sd card but it said my Device memory is full to...
Hey I just bought Spotify premium and Downloaded some music. According to my Phone it saved the music on my sd card and not on the Device memory. After downloading some music it was 5GB for Spotify ...
Newbie
1073 Views
10 replies
0 likes
