Help - Android

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy
Spotify Star
2023-07-11 7:43:36 PM
2024-07-30 2:30:11 AM
AFCM6456
Casual Listener
38762 Views
65 replies
25 likes

38762 Views
65 replies
25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

Daniel
Community Legend
2014-09-11 11:47:34 AM
2014-10-29 11:18:30 AM
Daniel
Community Legend
875748 Views
11 replies
51 likes
Android
Guide
Troubleshooting

875748 Views
11 replies
51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

Plaguedoctor
Casual Listener
2020-03-30 2:54:13 AM
2 weeks ago
shahn321
Casual Listener
25959 Views
4 replies
0 likes

25959 Views
4 replies
0 likes

Privacy mode

Hi How do i setup the spotify app on my android phone to never share any info to anybody? I try enable it but the next day i have to do it again... and again and again.... Getting sick of this.

zwepp
Newbie
Hi How do i setup the spotify app on my android phone to never share any info to anybody? I try enable it but the next day i have to do it again... and again and again.... ...
2016-02-08 9:31:25 PM
2016-02-08 9:52:23 PM
Bittencourt
Spotify Star
271 Views
1 replies
0 likes

271 Views
1 replies
0 likes

browse button missing

It's a week now that the browse function has disappeared on all my android devices. Not funny.

schelernet
Newbie
It's a week now that the browse function has disappeared on all my android devices. Not funny.
2016-02-08 1:21:30 PM
2016-02-08 9:42:09 PM
stasaniac
Newbie
752 Views
1 replies
9 likes

752 Views
1 replies
9 likes

When i save a song it downloads to my phone

When i save a song or album to my library it is downloading to my phone. It is not set to play offline but when you open the artist it shows a green arrown by each song. This has caused me to have no memory on my phone. Can i save without it download...

smitty8734
Casual Listener
When i save a song or album to my library it is downloading to my phone. It is not set to play offline but when you open the artist it shows a green arrown by each song. This has caused m...
2016-02-08 7:49:37 PM
2016-02-08 8:22:45 PM
user-removed
Not applicable
321 Views
3 replies
0 likes

321 Views
3 replies
0 likes

Spotify stops after activating My Album

When I activate My Albums, Spotify stops playing and stops running.After restarting (double clic the Spotify Icon) again and activating My Album the same problem occurs.I uninstalled Spotify and installed it again. After this action it works again, b...

remco2910
Newbie
When I activate My Albums, Spotify stops playing and stops running. After restarting (double clic the Spotify Icon) again and activating My Album the same problem occurs. I uninstalled Spotify and ...
2016-02-08 8:47:21 AM
137 Views
0 replies
0 likes

137 Views
0 replies
0 likes

Downloads a few files and then stops

Edit: It seems that, having left the house this morning, that downloading works via the mobile network, and now that I'm in the office, it's happily downloading over our corporate wifi - seems that I've got a problem with my home internet connection ...

HugePilchard
Newbie
Edit: It seems that, having left the house this morning, that downloading works via the mobile network, and now that I'm in the office, it's happily downloading over our corporate wifi - seems that I...
2016-02-08 8:14:14 AM
190 Views
0 replies
1 likes

190 Views
0 replies
1 likes

Music on sd card?

HeyI just bought Spotify premium and Downloaded some music. According to my Phone it saved the music on my sd card and not on the Device memory. After downloading some music it was 5GB for Spotify on my sd card but it said my Device memory is full to...

julianr2403
Regular
Hey I just bought Spotify premium and Downloaded some music. According to my Phone it saved the music on my sd card and not on the Device memory. After downloading some music it was 5GB for Spotify ...
2015-12-09 11:37:23 PM
2016-02-08 8:05:44 AM
rpittaro
Newbie
796 Views
10 replies
0 likes

796 Views
10 replies
0 likes

Download error

Hello! So I have a Samsung A5 with a 5.0.2 Android version and I'm premium user. When I try to download songs to have them available offline in my cellphone there's this sign: However, when I check my cellphone storage it says that the device memory ...

evefonck84
Newbie
Hello! So I have a Samsung A5 with a 5.0.2 Android version and I'm premium user. When I try to download songs to have them available offline in my cellphone there's this sign: &nbs...
2016-02-08 6:44:48 AM
301 Views
0 replies
1 likes

301 Views
0 replies
1 likes

Samsung gs3 first song plays fine, next is silent.

So I own a Sumsung gs3 and premium spotify. When I play a song through spotify it works totally fine, but after one song play (very rarly after two songs) the next song starts in the app like normal, it will track the duration of the song in real tim...

Didros
Newbie
So I own a Sumsung gs3 and premium spotify. When I play a song through spotify it works totally fine, but after one song play (very rarly after two songs) the next song starts in the app like normal,...
2016-02-07 5:42:53 PM
2016-02-08 6:26:23 AM
umai3620
Newbie
214 Views
1 replies
0 likes

214 Views
1 replies
0 likes

Music stops playing in personal spotify list

Dear users, I am using spotify premium, and made several personal playlists. the poblem is that the track continues, but there is no sound anymore. So I have to push the playbutton for continuing. I have already tried the next things: log in, log off...

WilmaSiccama
Newbie
Dear users, I am using spotify premium, and made several personal playlists. the poblem is that the track continues, but there is no sound anymore. So I have to push the playbutton for conti...
2016-02-06 5:30:04 PM
2016-02-08 6:06:43 AM
hitch-HIKE
Casual Listener
273 Views
2 replies
2 likes

273 Views
2 replies
2 likes

Spotify won't even open

Every time I open Spotify since February it just loads a black screen then crashes. Please help.Thanks

Monkeydinosaur1
Casual Listener
Every time I open Spotify since February it just loads a black screen then crashes. Please help. Thanks
2016-02-05 5:40:13 AM
2016-02-08 2:24:18 AM
ChantalSherman
Newbie
417 Views
4 replies
0 likes

417 Views
4 replies
0 likes

Have space to update but spotify keeps telling me I don't

I keep getting prompted to update spotify on my Android (alcatel one touch). It says only needs a little over 29 MB of space, However I have almost 300 MB and it still won't update. I went in and cleared out all cached data and unnecessary files and ...

dragonorangel
Casual Listener
I keep getting prompted to update spotify on my Android (alcatel one touch). It says only needs a little over 29 MB of space, However I have almost 300 MB and it still won't update. I went in and cle...
2016-01-07 7:16:58 AM
2016-02-07 8:37:22 PM
dragonorangel
Casual Listener
243 Views
2 replies
0 likes

243 Views
2 replies
0 likes

Solved!! Delete account

How Can Delete my account spotify?

Ballerino298
Casual Listener
How Can Delete my account spotify?
2016-02-07 8:23:38 PM
2016-02-07 8:25:43 PM
Ballerino298
Casual Listener
421 Views
1 replies
0 likes

421 Views
1 replies
0 likes

Google Maps & Spotify

Hello, For the past couple of months I've had an issue where when I try using Spotify on my phone to stream audio via bluetooth (on offline mode) the app keeps locking up my phone. In particular this originally started when I was trying to run Google...

theonlylos
Newbie
Hello, For the past couple of months I've had an issue where when I try using Spotify on my phone to stream audio via bluetooth (on offline mode) the app keeps locking up my phone. In partic...
2016-02-07 7:11:05 PM
1187 Views
0 replies
0 likes
Android
Car
freeze

1187 Views
0 replies
0 likes

Android app not syncing local files

Hi there, I have a problem syncing local files from my computer with my Android app. I do have a premium account and I do understand how it should work: I have added some of my local files to a playlist, and then marked that playlist to be downloaded...

DavidEerdmans
Music Fan
Hi there, I have a problem syncing local files from my computer with my Android app. I do have a premium account and I do understand how it should work: I have added some of my local files t...
2016-02-07 4:52:21 PM
425 Views
0 replies
2 likes
local files
syncing

425 Views
0 replies
2 likes

Solved!! No sound when playing

There is no sound when playing anything in Spotify on my android phone - whether the song has previously been downloaded or not. When online or offline. The phone does not have a problem with any other audio - and Spotify had previously worked on thi...

GreatKingRat
Regular
There is no sound when playing anything in Spotify on my android phone - whether the song has previously been downloaded or not. When online or offline. The phone does not have a problem with any oth...
2013-04-23 12:00:23 AM
2016-02-07 4:44:49 PM
sskorpa
Newbie
35914 Views
10 replies
0 likes

35914 Views
10 replies
0 likes

Spotify Connect won't show WiFi connected devices

Another issue; I have 5(!) WiFi connected devices which can play music with my laptop, Android phone, stream movies however not with Spotify. It seems not to be able to recognize ANY of them? The only advice I can find on spotify.com is to get some g...

FDutcho
Casual Listener
Another issue; I have 5(!) WiFi connected devices which can play music with my laptop, Android phone, stream movies however not with Spotify. It seems not to be able to recognize ANY of them? The onl...
2016-02-07 1:55:14 PM
233 Views
0 replies
0 likes

233 Views
0 replies
0 likes

App kills itself after 2/3 songs

I'm getting more and more fed up with Spotify. Latest problem is that since about a month, after every two songs the app will just shut itself down. Have to restart it, REALLY annoying. Anyone has the same problem?

FDutcho
Casual Listener
I'm getting more and more fed up with Spotify. Latest problem is that since about a month, after every two songs the app will just shut itself down. Have to restart it, REALLY annoying. Anyone has th...
2016-02-07 1:46:49 PM
169 Views
0 replies
0 likes

169 Views
0 replies
0 likes

CAN"T MANAGE MY MUSIC!

Here's the situation: I was logged into my account on my phone and suddenly it restarted itself. All apps were deleted. I download spotify again, sign into my account and it says i have no music whatsoever. But when i search my username, i can see al...

clyph10
Casual Listener
Here's the situation: I was logged into my account on my phone and suddenly it restarted itself. All apps were deleted. I download spotify again, sign into my account and it says i have no m...
2016-02-02 10:00:46 PM
2016-02-07 6:20:52 AM
clyph10
Casual Listener
412 Views
2 replies
0 likes

412 Views
2 replies
0 likes

Equalizer help

I've got a Samsung Galaxy S6 edge+ and the system equalizer stops working. I tried it with other apps like the one from samsung and Musixmatch and it works fine. With Spotify works in the first song, then it turns off, even when you enter and move th...

pstorrero
Newbie
I've got a Samsung Galaxy S6 edge+ and the system equalizer stops working. I tried it with other apps like the one from samsung and Musixmatch and it works fine. With Spotify works in the first song,...
2016-02-07 4:10:57 AM
553 Views
0 replies
0 likes
Android 5.1.1
Equalizer issues
Samsung Galaxy S6 edge+
Troubleshooting

553 Views
0 replies
0 likes

Slow downloads - Tried everything

First of all, I'd like to say what I've tried so far:- Clear offline devices @ Spotify.com- Full clean install of Spotify- Change from Normal to High and Extreme- Tried another smartphone- Tried another connection, from other places- Use a proxy insi...

Markweiser
Casual Listener
First of all, I'd like to say what I've tried so far: - Clear offline devices @ Spotify.com - Full clean install of Spotify - Change from Normal to High and Extreme - Tried another smartphone ...
2015-10-22 5:55:27 AM
2016-02-07 2:14:33 AM
llf_
Regular
526 Views
1 replies
0 likes
Android 5.1.1
slow
slow sync

526 Views
1 replies
0 likes

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