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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

396010 Views

546 replies

35 likes

Account
Free
  • 396010 Views
  • 546 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8453 Views

0 replies

7 likes

  • 8453 Views
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  • 7 likes

Why has a song become 'unplayable'?

It's just suddenly become unplayable why?

Casual Listener

It's just suddenly become unplayable why?

604 Views

0 replies

0 likes

  • 604 Views
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Song appears to be playing but there is no sound

This is an issue that I am having on my samsung Ace 3. Whenever i'm playing music on my phone on shuffle play, about 50% of the time when it goes to the next song, it'll be "playing" as shown by the time slider moving at the bottom, however there'll ...

Casual Listener

This is an issue that I am having on my samsung Ace 3. Whenever i'm playing music on my phone on shuffle play, about 50% of the time when it goes to the next song, it'll be "playing" as shown by the ...

caleb_hates_you

Casual Listener

587 Views

2 replies

0 likes

  • 587 Views
  • 2 replies
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Song stops playing/looks like it's playing/no audio

I'm not sure if this has been posted before. I thought that I'd found a workaround for this problem by using an older apk but that also stopped working. I recently got a pair of Bluetooth headphones and the problem hasn't occurred while using them. N...

Music Fan

I'm not sure if this has been posted before. I thought that I'd found a workaround for this problem by using an older apk but that also stopped working. I recently got a pair of Bluetooth headphones ...

Allove79

Music Fan

844 Views

3 replies

0 likes

  • 844 Views
  • 3 replies
  • 0 likes

Audio keeps cutting out

** COPIED MY EMAIL **Hi,I have several gripes with the app at the moment. My app keeps crashing and I have to close and restart it. However my main issue is that audio suddenly stops playing yet the app says the song is playing. In order to play the ...

Casual Listener

** COPIED MY EMAIL ** Hi, I have several gripes with the app at the moment. My app keeps crashing and I have to close and restart it. However my main issue is that audio suddenly stops playing ...

xxmissiolaxx

Casual Listener

2019 Views

3 replies

0 likes

Android
audio
Crash
Crash Android
crashing app
Music
  • 2019 Views
  • 3 replies
  • 0 likes

New Music Friday Update needed

Hi..I'm a Spotify Premium user utilizing Spotify on my LG/Android device...anyways long story short..the Spotify New Music Friday playlist usually almost always updates every Friday morning along with the new album releases for the week..however soon...

Roadie

Hi..I'm a Spotify Premium user utilizing Spotify on my LG/Android device...anyways long story short..the Spotify New Music Friday playlist usually almost always updates every Friday morning along wit...

Beltane575xx

Roadie

1734 Views

5 replies

2 likes

  • 1734 Views
  • 5 replies
  • 2 likes

Wrong Password Always!

I reset my password and it still won't let me log in using my Android device. I have tried uninstall in and reinstalling. I have reset my phone with no prevail. I have no idea where I can contact support this is so frustrating

Visitor

I reset my password and it still won't let me log in using my Android device. I have tried uninstall in and reinstalling. I have reset my phone with no prevail. I have no idea where I can contact sup...

Nico

Community Legend

1178 Views

7 replies

0 likes

Password reset
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Radio issues

HI I have an issue where the thumbs up/down buttons just don't do anything. When I dislike a song it continues playing the rest of it, and when I like a song, it does nothing but say it's improving but all the songs are still the same. I really liked...

Newbie

HI I have an issue where the thumbs up/down buttons just don't do anything. When I dislike a song it continues playing the rest of it, and when I like a song, it does nothing but say it's improving b...

310 Views

0 replies

2 likes

  • 310 Views
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Premium running list stops at random

I created runnng lists with various speeds based on the BeatRunning albums. It helps me train running pace.E.g. 170 BPM list: https://open.spotify.com/user/williamsiemons/playlist/0eR0mvutKvk0AVBC1jXxg3 Unfortunately these lists stop playing on the S...

Roadie

 I created runnng lists with various speeds based on the BeatRunning albums. It helps me train running pace. E.g. 170 BPM list: https://open.spotify.com/user/williamsiemons/playlist/0eR0mvutKvk...

301 Views

0 replies

0 likes

  • 301 Views
  • 0 replies
  • 0 likes

Downloaded playlists dont work

This started a few weeks back, but not to this extent where unless I'm connected to Wi-Fi I cannot listen to my downloaded playlists (which pretty much defeats the purpose, plus I suspect I'm also using my data). Also, when a song finishes, it DOES N...

Newbie

This started a few weeks back, but not to this extent where unless I'm connected to Wi-Fi I cannot listen to my downloaded playlists (which pretty much defeats the purpose, plus I suspect I'm also us...

osornios

Spotify Star

479 Views

1 replies

0 likes

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Solved!! WiFi problem

Hello, I have problems to connect my spotify from my android device with my home wifi , and only with it, because it works really great with other WiFi or with data connection.I already have tried to uninstall and reinstall the app, but it still does...

Newbie

Hello, I have problems to connect my spotify from my android device with my home wifi , and only with it, because it works really great with other WiFi or with data connection. I already have tried ...

Daniel

Community Legend

14804 Views

4 replies

0 likes

wifi
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Queued Track "Playing" With No Audio

This seems to happen both on bluetooth and with an aux cable/headphones, but only sometimes - I cannot figure out what the deciding factor is to trigger the issue. What happens is that I will start a playlist (usually, one saved offline), and then qu...

Casual Listener

This seems to happen both on bluetooth and with an aux cable/headphones, but only sometimes - I cannot figure out what the deciding factor is to trigger the issue.   What happens is that I wil...

Verilidaine

Casual Listener

845 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Says i have no internet connection but i do!

Hi i have tried everything with my Samsung Galaxy S5,Including install/uninstall several times, still i cannot play songs as it keeps saying no internet connection..I am close to my router and signal is very strong plus everything else works with no ...

Regular

Hi i have tried everything with my Samsung Galaxy S5, Including install/uninstall several times, still i cannot play songs as it keeps saying no internet connection.. I am close to my router and si...

dellana50

Regular

4750 Views

8 replies

0 likes

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  • 8 replies
  • 0 likes

Spotify over USB and D/A Converter in Android Systems possible?

I am Spotify premium user and don´t like the sound of the internal sound cards of my PC/Notebook/Android-DeviceIt is possible to listen to Spotify Music on PC over USB and D/A - Converter. But it doesn´t work on my Galaxy Note 10 tablet and S IV-phon...

Casual Listener

I am Spotify premium user and don´t like the sound of the internal sound cards of my PC/Notebook/Android-Device It is possible to listen to Spotify Music on PC over USB and D/A - Converter. But it d...

Mario1959

Casual Listener

1558 Views

2 replies

0 likes

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Can't touch scroll bar on playlists with latest update!

I have a very big playlist and now I have to scroll all the way to the bottom!

Casual Listener

I have a very big playlist and now I have to scroll all the way to the bottom!

Daniel

Community Legend

865 Views

2 replies

2 likes

  • 865 Views
  • 2 replies
  • 2 likes

Spotify closes when I try searching for artist

As soon as I type in the search toolbar it closes the Spotify app. I have to repeat the search 7-10 times before it will complete the search. Any ideas?

Newbie

As soon as I type in the search toolbar it closes the Spotify app. I have to repeat the search 7-10 times before it will complete the search. Any ideas?

Daniel

Community Legend

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

unavailble songs on a device solution?

So here is my question. I have some songs on my pc that are not available in the spotify library, as the artists are not listed and so on. I have added them to a playlist but want to download them to the device. I have a Premium account and have just...

Newbie

So here is my question. I have some songs on my pc that are not available in the spotify library, as the artists are not listed and so on. I have added them to a playlist but want to download them to...

Daniel

Community Legend

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

"Spotify doesn't find a memory" - Check device memory

I just had my Android upgraded. When I open the Spotify app it seems to open but the black screen closes and flashes a message saying "Spotify doesn't find a memory". The SD Card is working, anyway I took it out but it did not work out. I also gave S...

Casual Listener

I just had my Android upgraded. When I open the Spotify app it seems to open but the black screen closes and flashes a message saying "Spotify doesn't find a memory". The SD Card is working, anyway I...

Daniel

Community Legend

491 Views

3 replies

0 likes

  • 491 Views
  • 3 replies
  • 0 likes

My spotify account can not connect to argon streamer

My spotify account can not connect to the argon streamer. I already removed the spotify app en reinstalled it. It stil does not works. When my husband triest to connect with spotify account on this divise, it works just fine. So it can not be the Sam...

Regular

My spotify account can not connect to the argon streamer. I already removed the spotify app en reinstalled it. It stil does not works.  When my husband triest to connect with spotify account on ...

Ireneflorus

Regular

4619 Views

9 replies

1 likes

  • 4619 Views
  • 9 replies
  • 1 likes

Solved!! I can't find a solution to my problem!

I pay for premium service and it seems I can't find a solution to my problem. My problem I've been having is that my volume stops at the last few seconds of the track that I'm listening to but the music looks like it's still playing on the app. So, e...

Casual Listener

I pay for premium service and it seems I can't find a solution to my problem. My problem I've been having is that my volume stops at the last few seconds of the track that I'm listening to but the mu...

jslope316

Casual Listener

1097 Views

5 replies

0 likes

Volume dissapears at end of track.
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  • 5 replies
  • 0 likes

Galaxy s7

I just got the galaxy s7 and the app won't open. It keeps saying no storage found and crashes to a black screen. Any advice?

Casual Listener

I just got the galaxy s7 and the app won't open. It keeps saying no storage found and crashes to a black screen. Any advice?

Daniel

Community Legend

793 Views

1 replies

1 likes

  • 793 Views
  • 1 replies
  • 1 likes