Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
374377 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Can someone confirm that this functionality doesn't exist in Spotify for Android? I can set it to offline mode but it seems this takes at least 3 taps on the UI, surely there must be a better way of doing this? Not everyone in the world has unlimited...
Can someone confirm that this functionality doesn't exist in Spotify for Android? I can set it to offline mode but it seems this takes at least 3 taps on the UI, surely there must be a better way of ...
Community Legend
347 Views
1 replies
0 likes
So I tried all tricks listed on this community board. Spotify is not woorking at all on my andriod phone. Galaxy S5After down loading the app.with out sd card. I sign in and app stops completely.Help please
So I tried all tricks listed on this community board. Spotify is not woorking at all on my andriod phone. Galaxy S5 After down loading the app.with out sd card. I sign in and app stops completely. ...
Community Legend
402 Views
1 replies
0 likes
Brief description of the issue: * my Spotify Premium plays fine on all my PCs and laptops* however when listening on my Samsung Galaxy S4, a couple of tracks will play fine (sometimes only one) and then it will go silent. The player (Play arrow) indi...
Brief description of the issue: * my Spotify Premium plays fine on all my PCs and laptops * however when listening on my Samsung Galaxy S4, a couple of tracks will play fine (some...
Casual Listener
467 Views
2 replies
0 likes
Spotify reported that it was using nearly 3Gb of internal storage. I cleared 'Cache', cleared 'Data' and then uninstalled Spotify. My internal stoarge hasn't increased at all. In the Android 'Storage & USB' settings option, it tells me... 6.58Gb used...
Spotify reported that it was using nearly 3Gb of internal storage. I cleared 'Cache', cleared 'Data' and then uninstalled Spotify. My internal stoarge hasn't increased at all. In the Android...
304 Views
0 replies
0 likes
I changed my storage device from my internal storage to my SD card on my Samsung galexy s5 active and since then I transfered everything to the SD card. I now get a notification everytime I start spotify on my phone that I have reached the maximum nu...
I changed my storage device from my internal storage to my SD card on my Samsung galexy s5 active and since then I transfered everything to the SD card. I now get a notification everytime I start spo...
Community Legend
540 Views
4 replies
0 likes
No storage area found, I don't know why spotify say this, because my cellphone had memory for install the app, I trai it with re install the app and doesn't have results, pls help me !!!!
No storage area found, I don't know why spotify say this, because my cellphone had memory for install the app, I trai it with re install the app and doesn't have results, pls help me !!!!
Community Legend
351 Views
1 replies
0 likes
I have over 1000 songs and before I was able to scroll down quickly on the left side of the playlist now with the new update there is no scrolling at all and takes forever to get to the end of my playlist. Add this feature back please.
I have over 1000 songs and before I was able to scroll down quickly on the left side of the playlist now with the new update there is no scrolling at all and takes forever to get to the end of my pla...
Community Legend
602 Views
3 replies
0 likes
This is getting incredibly annoying! I'm paying for a service I can't use. At its also ridiculous you folks at spotify don't have a number to call!? That's pretty pathetic
This is getting incredibly annoying! I'm paying for a service I can't use. At its also ridiculous you folks at spotify don't have a number to call!? That's pretty pathetic
Spotify Star
930 Views
9 replies
0 likes
The Spotify App on Android wont play all of my songs anymore so i went online to download them AGAIN and now it wont download all of them (witch it had before..) the tutorial to download local files on your smartphone wont work eather ... Why? just w...
The Spotify App on Android wont play all of my songs anymore so i went online to download them AGAIN and now it wont download all of them (witch it had before..) the tutorial to download local files ...
Newbie
366 Views
1 replies
0 likes
do I need to download songs before I'm able to play them offline
do I need to download songs before I'm able to play them offline
Spotify Star
361 Views
1 replies
0 likes
Spotify Music prevents me from changing or skipping to another song.It just doesn't show any arrows to move to the next song. 4.8.0.1004 is the version of Spotify Music that I use.
Spotify Music prevents me from changing or skipping to another song. It just doesn't show any arrows to move to the next song. 4.8.0.1004 is the version of Spotify Music that I use.
Regular
845 Views
2 replies
0 likes
Hello, So the Spotify app on my Samsung Galaxy S3 device does this thing where when the next song plays after the first song, it shows that it is playing but no sound comes through. I have to hit the "Pause" button then "play" button to hear the song...
Hello, So the Spotify app on my Samsung Galaxy S3 device does this thing where when the next song plays after the first song, it shows that it is playing but no sound comes through. I have t...
486 Views
0 replies
0 likes
Hi Guys, I'm having this problem, but I'm getting no sound via headphones on my Samsung Galaxy S3 (Running ICS).Any clear help would be much appreciated!! Tom.
Hi Guys, I'm having this problem, but I'm getting no sound via headphones on my Samsung Galaxy S3 (Running ICS). Any clear help would be much appreciated!! Tom.
Casual Listener
61426 Views
13 replies
0 likes
I seem to have lost my lock screen controls (play, pause etc) on my Huawei P7 Ascend phone running Android 4.4.2 (Kitkat). Spotify runs perfectly well except for this one little issue. I've made sure all notifications are selected to show but for som...
I seem to have lost my lock screen controls (play, pause etc) on my Huawei P7 Ascend phone running Android 4.4.2 (Kitkat). Spotify runs perfectly well except for this one little issue. I've made sure...
Casual Listener
1331 Views
2 replies
0 likes
Recently the app has been starting even though it's not in use once I hang up from a call in the car. This is a problem as I often have clients in my vehicle. I love the service but there has to be a way to stop this from happening. 2013 BMW 550i, th...
Recently the app has been starting even though it's not in use once I hang up from a call in the car. This is a problem as I often have clients in my vehicle. I love the service but there has to be a...
321 Views
0 replies
0 likes
It's just suddenly become unplayable why?
It's just suddenly become unplayable why?
592 Views
0 replies
0 likes
This is an issue that I am having on my samsung Ace 3. Whenever i'm playing music on my phone on shuffle play, about 50% of the time when it goes to the next song, it'll be "playing" as shown by the time slider moving at the bottom, however there'll ...
This is an issue that I am having on my samsung Ace 3. Whenever i'm playing music on my phone on shuffle play, about 50% of the time when it goes to the next song, it'll be "playing" as shown by the ...
Casual Listener
549 Views
2 replies
0 likes
I'm not sure if this has been posted before. I thought that I'd found a workaround for this problem by using an older apk but that also stopped working. I recently got a pair of Bluetooth headphones and the problem hasn't occurred while using them. N...
I'm not sure if this has been posted before. I thought that I'd found a workaround for this problem by using an older apk but that also stopped working. I recently got a pair of Bluetooth headphones ...
Music Fan
822 Views
3 replies
0 likes
** COPIED MY EMAIL **Hi,I have several gripes with the app at the moment. My app keeps crashing and I have to close and restart it. However my main issue is that audio suddenly stops playing yet the app says the song is playing. In order to play the ...
** COPIED MY EMAIL ** Hi, I have several gripes with the app at the moment. My app keeps crashing and I have to close and restart it. However my main issue is that audio suddenly stops playing ...
Casual Listener
1957 Views
3 replies
0 likes
Hi..I'm a Spotify Premium user utilizing Spotify on my LG/Android device...anyways long story short..the Spotify New Music Friday playlist usually almost always updates every Friday morning along with the new album releases for the week..however soon...
Hi..I'm a Spotify Premium user utilizing Spotify on my LG/Android device...anyways long story short..the Spotify New Music Friday playlist usually almost always updates every Friday morning along wit...
Roadie
1596 Views
5 replies
2 likes
