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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 846898 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 846898 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16129 Views
  • 3 replies
  • 0 likes
  • 16129 Views
  • 3 replies
  • 0 likes

Spotify won't start on my Huawei ascend p7

When I try to start spotify on my Huawei ascend p7 it's goes black for two seconds and then close. I've even tried to restart my phone to factory settings, but nothing seems to help. Please help me fix the problem.

  • Visitor
  • When I try to start spotify on my Huawei ascend p7 it's goes black for two seconds and then close. I've even tried to restart my phone to factory settings, but nothing seems to help. Please help me f...
  • vdmarel
  • Newbie
  • 359 Views
  • 3 replies
  • 0 likes
  • 359 Views
  • 3 replies
  • 0 likes

cannot use premium on my android walkman and xperia phone

hi If i cannot use premium features on my walkman and phone (both android) then what is the point with paying for premium subscription? The shuffle function is still only available on these devices despite it saying premium account. I only use my chr...

  • Casual Listener
  • hi   If i cannot use premium features on my walkman and phone (both android)   then what is the point with paying for premium subscription?   The shuffle function is still only a...
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

Can't Login Into My Spotify On My Andriod!

Well it sucks I've changed my password for my andriod spotify account. But for some reason it still won't let me login cause it says that it's unable to login because my username or password isn't correct. But I've doubled checked my password and e-m...

  • Casual Listener
  • Well it sucks I've changed my password for my andriod spotify account. But for some reason it still won't let me login cause it says that it's unable to login because my username or password isn't co...
  • jasrodriquez
  • Casual Listener
  • 292 Views
  • 1 replies
  • 0 likes
  • Trouble Logging In
  • 292 Views
  • 1 replies
  • 0 likes

"You've reached the monthly free time limit"

Unless I'm miss understood in some way, Spotify doesn't have a "monthly time limit" anymore? However, I keep getting this message "You've reached the monthly free time limit" on my phone. It works completely fine on my computer. I've tried clearing t...

Screenshot_2015-07-05-13-08-48.png Screenshot_2015-07-19-17-42-59.png
  • Newbie
  • Unless I'm miss understood in some way, Spotify doesn't have a "monthly time limit" anymore? However, I keep getting this message "You've reached the monthly free time limit" on my phone. It wor...
  • 535 Views
  • 0 replies
  • 0 likes
  • 535 Views
  • 0 replies
  • 0 likes

I have tried everything and still cant get premium use on Sony Walkman NWZ X2 and Xperia Z3 Compact

Hi I have paid for premium, it shows up in my account as premium, but on my two android devices i can only shuffle play. Everything is fine on this Chromebook though. I need spotify to work as premium on my Sony Walkman NWZ X2 so i can stream music t...

  • Casual Listener
  • Hi   I have paid for premium, it shows up in my account as premium, but on my two android devices i can only shuffle play. Everything is fine on this Chromebook though.   I need spotify...
  • DownByLaurie
  • Casual Listener
  • 256 Views
  • 2 replies
  • 0 likes
  • 256 Views
  • 2 replies
  • 0 likes

Bluetooh aptx ou aac et spotify

Bonjour, utilisant un smartphone android (lolilipop) je voudrais savoir si l'application spotify est pleinement compatible avec un récepteur bleutooh aptx... ? Merci.

  • Newbie
  • Bonjour, utilisant un smartphone android (lolilipop) je voudrais savoir si l'application spotify est pleinement compatible avec un récepteur bleutooh aptx... ? Merci.    
  • 375 Views
  • 0 replies
  • 3 likes
  • 375 Views
  • 0 replies
  • 3 likes

Storing offline music on SD card does not work (suggested solutions tested)

The Spotify app does not save offline music on the SD card. I have cleared the cache several times and I have also tried the other solutions. Motorolo Moto G 2014Free internal memory: 1 GMFree SD card memory: 27 GBThe offline music of Spotify always ...

  • Casual Listener
  • The Spotify app does not save offline music on the SD card. I have cleared the cache several times and I have also tried the other solutions.   Motorolo Moto G 2014 Free internal memory: 1 G...
  • JohSel
  • Casual Listener
  • 309 Views
  • 4 replies
  • 0 likes
  • 309 Views
  • 4 replies
  • 0 likes

Just updated and lost all my downloaded music

So The latest update has yet again deleted all of my playlists. This is ridiculous, can someone please explain as to why I have to wait hours for my playlists to redownload everytime there is an update? In this case I'd rather not update my app at al...

  • Casual Listener
  • So The latest update has yet again deleted all of my playlists.    This is ridiculous, can someone please explain as to why I have to wait hours for my playlists to redownload everytime t...
  • 238 Views
  • 0 replies
  • 1 likes
  • 238 Views
  • 0 replies
  • 1 likes

Solved!! Offline Music - How does it work?

OK, I've had this question running around in my brain for quite a while. Here goes: I have a pile of Spotify albums that I like and listen to. The ability of Spotify to find rare tracks and obscure groups is quite amazing. But, I have avoided making ...

  • Regular
  • OK, I've had this question running around in my brain for quite a while.  Here goes:   I have a pile of Spotify albums that I like and listen to.  The ability of Spotify to find rare...
  • JJFIVEOH1
  • Casual Listener
  • 1606 Views
  • 12 replies
  • 0 likes
  • Android 4.4
  • 1606 Views
  • 12 replies
  • 0 likes

Membership

I been using Spotify for a while I and I got the 99 cent for 3 months and for some reason it is telling me to get premium again when I am in my 2 month. It just kick me out and how can I use my remaining money in my account

  • Newbie
  • I been using Spotify for a while I and I got the 99 cent for 3 months and for some reason it is telling me to get premium again when I am in my 2 month. It just kick me out and how can I use my remai...
  • 218 Views
  • 0 replies
  • 0 likes
  • help me
  • 218 Views
  • 0 replies
  • 0 likes

Local files "waiting to download"

Hi, I have synced local mp3 files from my desktop computer with my android device numerous times in the past with no issues. I just upgraded to a galaxy s6 and can no longer play any local files from my desktop computer on my phone. The local file pl...

  • Casual Listener
  • Hi,   I have synced local mp3 files from my desktop computer with my android device numerous times in the past with no issues.  I just upgraded to a galaxy s6 and can no longer play any l...
  • matucrespo
  • Newbie
  • 500 Views
  • 1 replies
  • 0 likes
  • 500 Views
  • 1 replies
  • 0 likes

Solved!! spotify won't start on my Huawei ascend p7

When I try to start spotify on my Huawei ascend p7 it's goes black for two seconds and then close. I've even tried to restart my phone to factory settings, but nothing seems to help. Please help me fix the problem.

  • Visitor
  • When I try to start spotify on my Huawei ascend p7 it's goes black for two seconds and then close. I've even tried to restart my phone to factory settings, but nothing seems to help. Please help me f...
  • Maualex
  • Newbie
  • 917 Views
  • 7 replies
  • 0 likes
  • 917 Views
  • 7 replies
  • 0 likes

Spotify stops playing when I use Chrome

=== START OF TEMPLATE === DescriptionI save an album on Spotify and then save it for offline use.I press play to listen to the album.I open Chrome browser to visit a website.Just as the page is about to complete loading Spotify stops playing.I go bac...

  • Music Fan
  •  === START OF TEMPLATE ===   Description I save an album on Spotify and then save it for offline use. I press play to listen to the album. I open Chrome browser to visit a website. ...
  • 864 Views
  • 0 replies
  • 1 likes
  • 864 Views
  • 0 replies
  • 1 likes

Access previous Playlist that update weekly "new music Tuesday"

I am following the new music Tuesday Playlist and have it set to download to my phone, I really enjoyed last week's Playlist but when I went to listen to it I had noticed that it updated and last week's Playlist was nowhere to be found, I was under t...

  • Newbie
  • I am following the new music Tuesday Playlist and have it set to download to my phone, I really enjoyed last week's Playlist but when I went to listen to it I had noticed that it updated and last wee...
  • 254 Views
  • 0 replies
  • 0 likes
  • 254 Views
  • 0 replies
  • 0 likes

Solved!! Android Equalizer

When equalizer will be available to Android? Using the Android Equalizer low the volume a lot.... A native equalizer is a must for Android app... Thanks in advance.

  • Casual Listener
  • When equalizer will be available to Android? Using the Android Equalizer low the volume a lot.... A native equalizer is a must for Android app...   Thanks in advance.
  • tspecken
  • Casual Listener
  • 233749 Views
  • 6 replies
  • 9 likes
  • 233749 Views
  • 6 replies
  • 9 likes

[Spotify Connect] Unable to choose local songs (PC) with Android device as remote.

Whenever tapping a local saved song (PC) in the android app (functioning as remote), it returns an error saying: This issue doesn't occur with songs hosted by Spotify neither doesn't make it a difference when the songs are stored on the Android devic...

Screenshot_2015-07-18-12-25-12.png
  • Regular
  • Whenever tapping a local saved song (PC) in the android app (functioning as remote), it returns an error saying:   This issue doesn't occur with songs hosted by Spotify neither doesn't m...
  • 368 Views
  • 0 replies
  • 0 likes
  • Android
    Android 5.0.2
    spotify connect
    Spotify connect remote
  • 368 Views
  • 0 replies
  • 0 likes

Impossible To open app

Since this morning I cannot open my app on m'y Huawei ascend P7. I already desinstall and reinstall it many times but nothing To do ... On other apparel no problem it works perfectly. Please help ...

  • Newbie
  • Since this morning I cannot open my app on m'y Huawei ascend P7. I already desinstall and reinstall it many times but nothing To do ... On other apparel no problem it works perfectly. Please help ...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Recover downloaded music on SD card

Hi,I had downloaded spotify music onto my SD card. My Xperia Z3 broke and had to be repaired under warranty. I've now got it back, but they performed a factory reset. The SD card still has the spotify music on it, but after reinstalling spotify it wo...

  • Newbie
  • Hi, I had downloaded spotify music onto my SD card. My Xperia Z3 broke and had to be repaired under warranty. I've now got it back, but they performed a factory reset. The SD card still has the sp...
  • 668 Views
  • 0 replies
  • 0 likes
  • downloaded
    factory reset
    sd card
  • 668 Views
  • 0 replies
  • 0 likes

The new green for spotify it's ugly, who agrees?

I updated my app to the latest version. I had just changed the screen on my phone so I thought maybe the colors were off. But no spotify changed their color. The new green is ugly.I just wanted to say that.

  • Newbie
  • I updated my app to the latest version. I had just changed the screen on my phone so I thought maybe the colors were off. But no spotify changed their color. The new green is ugly.I just wanted to sa...
  • user-removed
  • Not applicable
  • 450 Views
  • 3 replies
  • 0 likes
  • 450 Views
  • 3 replies
  • 0 likes