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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6051 Views

0 replies

7 likes

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  • 7 likes

Interference on the headset

Hello,I have an LG Nexus 5 with Android 6.1 and when I use Spotify with earphone and active surround option in the equalizer, occurs hiss/noise during the song. This only occurs with the surround option in Spotify. With any headset.If you remove the ...

Casual Listener

Hello, I have an LG Nexus 5 with Android 6.1 and when I use Spotify with earphone and active surround option in the equalizer, occurs hiss/noise during the song. This only occurs with the surround...

HenriqueVieira

Casual Listener

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
  • 0 likes

My Spotify been hacked

Hi, recently someone keep adding on my song list with song that i never heard off. and sometimes it keep deleting my playlist. i did change my password and sigh out everwhere. but now, it still there. one day i was open my Spotify account. i noticed ...

Newbie

Hi, recently someone keep adding on my song list with song that i never heard off. and sometimes it keep deleting my playlist. i did change my password and sigh out everwhere. but now, it still there...

jean3601

Community Legend

501 Views

1 replies

0 likes

  • 501 Views
  • 1 replies
  • 0 likes

No me encuentran

No pueden ver mi perfil. Ayuda por favor

Casual Listener

No pueden ver mi perfil. Ayuda por favor

user-removed

Not applicable

815 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Solved!! Is it possible to move song in queue

HiI have small problem. When i add a song to queue and then i want to move it to the top it is impossible. How to do it? Is there any possibility? It would be very helpful. Thanks in advance.

Casual Listener

Hi I have small problem. When i add a song to queue and then i want to move it to the top it is impossible. How to do it? Is there any possibility? It would be very helpful. Thanks in advance. 

Dragono1313

Casual Listener

509 Views

2 replies

1 likes

  • 509 Views
  • 2 replies
  • 1 likes

Somebody else is using my account

Somebody is using my Spotify account via remote play called HP-WIN7-SARAH.I have my account linked to Facebook and I have changed my password, I've also clicked sign out all users or whatever the option is and they still have access to it, I have no ...

Newbie

Somebody is using my Spotify account via remote play called HP-WIN7-SARAH. I have my account linked to Facebook and I have changed my password, I've also clicked sign out all users or whatever the o...

jean3601

Community Legend

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Nexus 6P Sound Issues Marshmallow

I just recently purchased the Google Nexus 6P and have been having issues with the sound output for Spotify app on Android 6.0 Marshmallow. It is very quiet when the audio cable is plugged into external speakers or my car stereo. I tested the phone i...

Regular

I just recently purchased the Google Nexus 6P and have been having issues with the sound output for Spotify app on Android 6.0 Marshmallow. It is very quiet when the audio cable is plugged into exter...

robertsonj0844

Regular

1843 Views

12 replies

3 likes

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  • 12 replies
  • 3 likes

Are You kidding me?

I loggined in about five minutes ago, and all my downloaded songs were GONE. "Can't play this offline" are u kidding me??? I played them nearly hundreds of time so far, but i can't play them offline now.I'm a premium member.

Newbie

I loggined in about five minutes ago, and all my downloaded songs were GONE. "Can't play this offline" are u kidding me??? I played them nearly hundreds of time so far, but i can't play them offline ...

289 Views

0 replies

0 likes

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  • 0 replies
  • 0 likes

Music cuts out. Days now FIX?

Music cuts in and out. Every 8 9 seconds. w. T. F.?

Regular

Music cuts in and out. Every 8 9 seconds. w. T. F.?

Sly91

Regular

446 Views

1 replies

0 likes

pissed cab calloway
  • 446 Views
  • 1 replies
  • 0 likes

Logging in

I just recently re added the app back to my phone due to not being able to just log in.....I put in my email address and password just to be told ( I have already set up an account using this email) and will not let me log in.....why can't I log in i...

Newbie

I just recently re added the app back to my phone due to not being able to just log in.....I put in my email address and password just to be told ( I have already set up an account using this email) ...

jean3601

Community Legend

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Problem with double songs on play back

Came up with this problem few weeks ago: When I start to play a playlist (no matter what it is) it adds the songs twice to the playback. Its a bit annoying when playing with random order. The same problem also appears on my Laptop (windows). Does any...

Newbie

Came up with this problem few weeks ago: When I start to play a playlist (no matter what it is) it adds the songs twice to the playback. Its a bit annoying when playing with random order. The same pr...

218 Views

0 replies

0 likes

  • 218 Views
  • 0 replies
  • 0 likes

I open the app and closes immediately

I re-installed my Spotify in a Samsung Galaxy S5. When i run the app it seems to open but closes immediately. I re-installed more than and always get the same problem. What should I do?

Newbie

I re-installed my Spotify in a Samsung Galaxy S5. When i run the app it seems to open but closes immediately. I re-installed more than and always get the same problem. What should I do?

KonstantinSp

Roadie

450 Views

1 replies

0 likes

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  • 1 replies
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Samsung Galaxy S 5 help

Need help closing the application in my phone so it stops randomly popping a notification when a song switches when I am running spotify on my pc.

Casual Listener

Need help closing the application in my phone so it stops randomly popping a notification when a song switches when I am running spotify on my pc.

Xanderhunter

Casual Listener

890 Views

2 replies

0 likes

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  • 2 replies
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Options click area is too small

At a banquet party recently, our DJ had to leave due to a family emergency so I was left to dj the rest of the night with Spotify. I was happy to do it--Spotify is reliable, and our connection was good. But I always knew how faulty the options button...

Newbie

At a banquet party recently, our DJ had to leave due to a family emergency so I was left to dj the rest of the night with Spotify. I was happy to do it--Spotify is reliable, and our connection was go...

238 Views

0 replies

0 likes

  • 238 Views
  • 0 replies
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Downloading in Offline mode

All the albums which I save are automatically downloaded. Even those which are not set as "Offline" by me. Because of this my internal storage is always full.My device is Samsung Note 3.Thank you

Newbie

All the albums which I save are automatically downloaded. Even those which are not set as "Offline" by me. Because of this my internal storage is always full. My device is Samsung Note 3. Thank you

251 Views

0 replies

0 likes

  • 251 Views
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My song pauses itself suddenly

In my galaxy s5 device, songs are suddenly pausing,so what should I do.

Newbie

In my galaxy s5 device, songs are suddenly pausing,so what should I do.

woodandrew90

Roadie

307 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Spotify running feature no longer available

I have been using Spotify running on Android for some time now and really like it. But as of yesterday the feature no longer available in the app. Has anyone else noticed this? I have a Spotify Premium subscription. I don't think I have changed anyth...

Casual Listener

I have been using Spotify running on Android for some time now and really like it. But as of yesterday the feature no longer available in the app. Has anyone else noticed this?   I have a Spot...

luke0322

Casual Listener

698 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Sound quality issues on Nexus in Marshmallow

My Spotify buzzes, squeaks, and sounds like a 90s modem since I have updated to Marshmallow on my Nexus 5.If I turn the EQ off its less prominent.I have the lastes Android OS and I ahve uninstalled and resinstalled Spotify numerous times.

Regular

My Spotify buzzes, squeaks, and sounds like a 90s modem since I have updated to Marshmallow on my Nexus 5. If I turn the EQ off its less prominent. I have the lastes Android OS and I ahve uninstall...

jk125

Newbie

840 Views

4 replies

5 likes

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  • 4 replies
  • 5 likes

Acount problems please HELP!!

Hello, Yesterday I accidentally registered with spotify on my phone but used a wrong email that looks really similar to mine but belonged to some random person! I then logged out but that was a bad mistake because I can't log back in again! Please HE...

Newbie

Hello, Yesterday I accidentally registered with spotify on my phone but used a wrong email that looks really similar to mine but belonged to some random person! I then logged out but that was a bad m...

228 Views

0 replies

0 likes

  • 228 Views
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  • 0 likes

Downloaded lists disappear

My downloaded playlists disappear from my Spotify after a couple of days or so. I have a Samsung Galaxy S5 with Android 5.0 and a memery card containing 128 GB. I save my downloaded Spotify playlists on that SD-card, but they disappear after a while....

Newbie

My downloaded playlists disappear from my Spotify after a couple of days or so. I have a Samsung Galaxy S5 with Android 5.0 and a memery card containing 128 GB. I save my downloaded Spotify playlists...

acalvane92

Casual Listener

479 Views

2 replies

0 likes

  • 479 Views
  • 2 replies
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Help!

How can I use downloaded Objects on my Phone (downloaded Music from Spotify)?

Newbie

How can I use downloaded Objects on my Phone (downloaded Music from Spotify)?

user-removed

Not applicable

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes