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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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7 likes

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Spotify resumes playing after being stopped

This may just be some issue with my phone, but I've been having a problem where Spotify will awake again after I have stopped playing a song, and supposedly quit out of the application, and locked the the screen, maybe even pulled out my earphones. L...

Music Fan

This may just be some issue with my phone, but I've been having a problem where Spotify will awake again after I have stopped playing a song, and supposedly quit out of the application, and locked th...

212 Views

0 replies

0 likes

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Spotify Connect on Fire TV doesnt Work anymone

Hey Spotify,Since I updated Spotify App on my Sony Xperia z3 Compact to Version 4.4.0.1008 Spotify Connect with my fire TV doesnt Work anymone. Since it worked fine last night bevor updating my mobile's Spotify App to the newest Version it has to be ...

Regular

Hey Spotify, Since I updated Spotify App on my Sony Xperia z3 Compact to Version 4.4.0.1008 Spotify Connect with my fire TV doesnt Work anymone. Since it worked fine last night bevor updating my m...

cues

Regular

337 Views

1 replies

0 likes

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Help me pls

A few days ago, I finished my subscription because I don't like open my Facebook but when my subscription ended, I put my card in another account and doesn't work yet.

Visitor

A few days ago, I finished my subscription because I don't like open my Facebook but when my subscription ended, I put my card in another account and doesn't work yet.

153 Views

0 replies

0 likes

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Solved!! Bought premium but still get adds on mobile (not desktop)

I bought 3 months premium with the offer you currently have going on, but I still get adds playing when using it on my android phone. It works fine without adds on my desktop pc. Is this intended?

Newbie

I bought 3 months premium with the offer you currently have going on, but I still get adds playing when using it on my android phone. It works fine without adds on my desktop pc.   Is this int...

Nico

Community Legend

422 Views

1 replies

0 likes

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Shows paid in my account but does not give me premium.

I am a college student and I tried to sign up for a student premium account on, but it wouldn't let me and told me there was an error. So I had a second account that I forgot that used my actual college email so I switched over to that account and tr...

Casual Listener

I am a college student and I tried to sign up for a student premium account on, but it wouldn't let me and told me there was an error. So I had a second account that I forgot that used my actual coll...

rhbennett1

Casual Listener

786 Views

2 replies

0 likes

Android
Galaxy S6
Help
paid
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Spotify was stopped when I start it

Hello, my problem is that when home spotify is of you have looked for solution and not e able to fix it, restart the phone, delete and uninstall the spotify, delete the cache and data. Doing all that not is that do I start spotify and see me black pl...

Newbie

Hello, my problem is that when home spotify is of you have looked for solution and not e able to fix it, restart the phone, delete and uninstall the spotify, delete the cache and data. Doing all that...

398 Views

0 replies

0 likes

se detuvo
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Can't log in

I just recently purchased a family plan for Spotify and I can login without an issue to the page and use the webplayer but everytime I try to log in using the app it does not recognize username or email. I tried everything in the FAQS without any res...

Newbie

I just recently purchased a family plan for Spotify and I can login without an issue to the page and use the webplayer but everytime I try to log in using the app it does not recognize username or em...

214 Views

0 replies

0 likes

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Files on computer and android

Hi all. Thanks in advance for your help. I am new to spotify and have a few questions. 1. If users' own files are loaded on a PC, I assume they won't also appear if logged in on another PC? 2. I understand files can be 'synced' or something from PC t...

Casual Listener

Hi all.   Thanks in advance for your help.   I am new to spotify and have a few questions.   1. If users' own files are loaded on a PC, I assume they won't also appear if logged ...

driveflanger

Community Legend

516 Views

5 replies

0 likes

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Help start spotify automatically

Hi;I have Spotify Premium in my car. I have one device DVD-GPS with Android and i have all my music offline. When start the car I can play automatically the music in the last session? The spotify start but the music is stop, and i have to go my playl...

Newbie

Hi; I have Spotify Premium in my car. I have one device DVD-GPS with Android and i have all my music offline. When start the car I can play automatically the music in the last session? The spotify s...

223 Views

0 replies

0 likes

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Interference on the headset

Hello,I have an LG Nexus 5 with Android 6.1 and when I use Spotify with earphone and active surround option in the equalizer, occurs hiss/noise during the song. This only occurs with the surround option in Spotify. With any headset.If you remove the ...

Casual Listener

Hello, I have an LG Nexus 5 with Android 6.1 and when I use Spotify with earphone and active surround option in the equalizer, occurs hiss/noise during the song. This only occurs with the surround...

HenriqueVieira

Casual Listener

395 Views

1 replies

0 likes

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My Spotify been hacked

Hi, recently someone keep adding on my song list with song that i never heard off. and sometimes it keep deleting my playlist. i did change my password and sigh out everwhere. but now, it still there. one day i was open my Spotify account. i noticed ...

Newbie

Hi, recently someone keep adding on my song list with song that i never heard off. and sometimes it keep deleting my playlist. i did change my password and sigh out everwhere. but now, it still there...

jean3601

Community Legend

514 Views

1 replies

0 likes

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No me encuentran

No pueden ver mi perfil. Ayuda por favor

Casual Listener

No pueden ver mi perfil. Ayuda por favor

user-removed

Not applicable

828 Views

2 replies

0 likes

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Solved!! Is it possible to move song in queue

HiI have small problem. When i add a song to queue and then i want to move it to the top it is impossible. How to do it? Is there any possibility? It would be very helpful. Thanks in advance.

Casual Listener

Hi I have small problem. When i add a song to queue and then i want to move it to the top it is impossible. How to do it? Is there any possibility? It would be very helpful. Thanks in advance. 

Dragono1313

Casual Listener

534 Views

2 replies

1 likes

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Somebody else is using my account

Somebody is using my Spotify account via remote play called HP-WIN7-SARAH.I have my account linked to Facebook and I have changed my password, I've also clicked sign out all users or whatever the option is and they still have access to it, I have no ...

Newbie

Somebody is using my Spotify account via remote play called HP-WIN7-SARAH. I have my account linked to Facebook and I have changed my password, I've also clicked sign out all users or whatever the o...

jean3601

Community Legend

338 Views

1 replies

0 likes

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  • 1 replies
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Nexus 6P Sound Issues Marshmallow

I just recently purchased the Google Nexus 6P and have been having issues with the sound output for Spotify app on Android 6.0 Marshmallow. It is very quiet when the audio cable is plugged into external speakers or my car stereo. I tested the phone i...

Regular

I just recently purchased the Google Nexus 6P and have been having issues with the sound output for Spotify app on Android 6.0 Marshmallow. It is very quiet when the audio cable is plugged into exter...

robertsonj0844

Regular

1889 Views

12 replies

3 likes

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Are You kidding me?

I loggined in about five minutes ago, and all my downloaded songs were GONE. "Can't play this offline" are u kidding me??? I played them nearly hundreds of time so far, but i can't play them offline now.I'm a premium member.

Newbie

I loggined in about five minutes ago, and all my downloaded songs were GONE. "Can't play this offline" are u kidding me??? I played them nearly hundreds of time so far, but i can't play them offline ...

302 Views

0 replies

0 likes

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Music cuts out. Days now FIX?

Music cuts in and out. Every 8 9 seconds. w. T. F.?

Regular

Music cuts in and out. Every 8 9 seconds. w. T. F.?

Sly91

Regular

465 Views

1 replies

0 likes

pissed cab calloway
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Logging in

I just recently re added the app back to my phone due to not being able to just log in.....I put in my email address and password just to be told ( I have already set up an account using this email) and will not let me log in.....why can't I log in i...

Newbie

I just recently re added the app back to my phone due to not being able to just log in.....I put in my email address and password just to be told ( I have already set up an account using this email) ...

jean3601

Community Legend

330 Views

1 replies

0 likes

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Problem with double songs on play back

Came up with this problem few weeks ago: When I start to play a playlist (no matter what it is) it adds the songs twice to the playback. Its a bit annoying when playing with random order. The same problem also appears on my Laptop (windows). Does any...

Newbie

Came up with this problem few weeks ago: When I start to play a playlist (no matter what it is) it adds the songs twice to the playback. Its a bit annoying when playing with random order. The same pr...

234 Views

0 replies

0 likes

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I open the app and closes immediately

I re-installed my Spotify in a Samsung Galaxy S5. When i run the app it seems to open but closes immediately. I re-installed more than and always get the same problem. What should I do?

Newbie

I re-installed my Spotify in a Samsung Galaxy S5. When i run the app it seems to open but closes immediately. I re-installed more than and always get the same problem. What should I do?

KonstantinSp

Roadie

479 Views

1 replies

0 likes

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