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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

395963 Views

546 replies

35 likes

Account
Free
  • 395963 Views
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  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8450 Views

0 replies

7 likes

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Downloading Full Albums instead of just Playlists

I can download playlists to offline mode but cannot do this with individual albums? I have an Android device and the lastest update for the spotify App. Please Help

Casual Listener

I can download playlists to offline mode but cannot do this with individual albums? I have an Android device and the lastest update for the spotify App. Please Help

Daniel

Community Legend

1296 Views

3 replies

1 likes

  • 1296 Views
  • 3 replies
  • 1 likes

Chromecast song selection / skipping issues

Hi, I'm having issues with selecting a song to play on Chromecast, no matter if trying to do so from Windows Pc or Android App. If I press Play, Next, Previous or select a specific song, spotify will start playing for a fraction of a second and then ...

Casual Listener

Hi, I'm having issues with selecting a song to play on Chromecast, no matter if trying to do so from Windows Pc or Android App.    If I press Play, Next, Previous or select a specific son...

Daniel

Community Legend

590 Views

1 replies

0 likes

  • 590 Views
  • 1 replies
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Solved!! Choosing SD card makes spotify download music until the card is completely full!

I'm premium and have used spotify on my phone for quite some time. I had to reinstall the app and by mistake I let it download my playlist onto my internal storage. I see that with the latest update I can now choose storage to be SD card (before I us...

Casual Listener

I'm premium and have used spotify on my phone for quite some time. I had to reinstall the app and by mistake I let it download my playlist onto my internal storage. I see that with the latest update ...

goncalp6

Casual Listener

1170 Views

4 replies

0 likes

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  • 4 replies
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offline songs majestically disappear

ive subscribed to premium before and downloaded hundreds of songs. but then after some time, all my offline songs fckin disappeared and im so pissed off bcz i used lots of datas and time downloading those shts. and im logging it in the exact same dev...

Newbie

ive subscribed to premium before and downloaded hundreds of songs. but then after some time, all my offline songs fckin disappeared and im so pissed off bcz i used lots of datas and time downloading ...

jean3601

Community Legend

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes

Can't scroll down on playlist

It's really annoying, Spotify have changed the way you scroll on the playlist. Before I could easy get to the bottom of the playlist in 2 seconds. Now it takes several minutes. Stop changing things that are working!

Newbie

It's really annoying, Spotify have changed the way you scroll on the playlist. Before I could easy get to the bottom of the playlist in 2 seconds. Now it takes several minutes. Stop changing things t...

Daniel

Community Legend

4068 Views

1 replies

2 likes

  • 4068 Views
  • 1 replies
  • 2 likes

Auto Offline when only cellular data is available

Can someone confirm that this functionality doesn't exist in Spotify for Android? I can set it to offline mode but it seems this takes at least 3 taps on the UI, surely there must be a better way of doing this? Not everyone in the world has unlimited...

Regular

Can someone confirm that this functionality doesn't exist in Spotify for Android? I can set it to offline mode but it seems this takes at least 3 taps on the UI, surely there must be a better way of ...

Daniel

Community Legend

366 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify on android not working

So I tried all tricks listed on this community board. Spotify is not woorking at all on my andriod phone. Galaxy S5After down loading the app.with out sd card. I sign in and app stops completely.Help please

Casual Listener

So I tried all tricks listed on this community board. Spotify is not woorking at all on my andriod phone. Galaxy S5 After down loading the app.with out sd card. I sign in and app stops completely. ...

jean3601

Community Legend

420 Views

1 replies

0 likes

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Sound suddenly stops playing on certain tracks on my Samsung

Brief description of the issue: * my Spotify Premium plays fine on all my PCs and laptops* however when listening on my Samsung Galaxy S4, a couple of tracks will play fine (sometimes only one) and then it will go silent. The player (Play arrow) indi...

Casual Listener

Brief description of the issue:   * my Spotify Premium plays fine on all my PCs and laptops * however when listening on my Samsung Galaxy S4, a couple of tracks will play fine (some...

JD1989

Casual Listener

510 Views

2 replies

0 likes

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Spotify broke my Android 'Available Storage' calculation

Spotify reported that it was using nearly 3Gb of internal storage. I cleared 'Cache', cleared 'Data' and then uninstalled Spotify. My internal stoarge hasn't increased at all. In the Android 'Storage & USB' settings option, it tells me... 6.58Gb used...

Roadie

Spotify reported that it was using nearly 3Gb of internal storage. I cleared 'Cache', cleared 'Data' and then uninstalled Spotify.   My internal stoarge hasn't increased at all. In the Android...

326 Views

0 replies

0 likes

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Spotify offline error

I changed my storage device from my internal storage to my SD card on my Samsung galexy s5 active and since then I transfered everything to the SD card. I now get a notification everytime I start spotify on my phone that I have reached the maximum nu...

Casual Listener

I changed my storage device from my internal storage to my SD card on my Samsung galexy s5 active and since then I transfered everything to the SD card. I now get a notification everytime I start spo...

Daniel

Community Legend

585 Views

4 replies

0 likes

  • 585 Views
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No area storage found

No storage area found, I don't know why spotify say this, because my cellphone had memory for install the app, I trai it with re install the app and doesn't have results, pls help me !!!!

Newbie

No storage area found, I don't know why spotify say this, because my cellphone had memory for install the app, I trai it with re install the app and doesn't have results, pls help me !!!!

Daniel

Community Legend

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

New Update to Spotify

I have over 1000 songs and before I was able to scroll down quickly on the left side of the playlist now with the new update there is no scrolling at all and takes forever to get to the end of my playlist. Add this feature back please.

Newbie

I have over 1000 songs and before I was able to scroll down quickly on the left side of the playlist now with the new update there is no scrolling at all and takes forever to get to the end of my pla...

Daniel

Community Legend

642 Views

3 replies

0 likes

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  • 3 replies
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I'm paying for spotify but every time I go listen offline its telling me to upgrade!!

This is getting incredibly annoying! I'm paying for a service I can't use. At its also ridiculous you folks at spotify don't have a number to call!? That's pretty pathetic

Regular

This is getting incredibly annoying! I'm paying for a service I can't use. At its also ridiculous you folks at spotify don't have a number to call!? That's pretty pathetic

MattSuda

Spotify Star

1009 Views

9 replies

0 likes

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App wont load my local data anymore!

The Spotify App on Android wont play all of my songs anymore so i went online to download them AGAIN and now it wont download all of them (witch it had before..) the tutorial to download local files on your smartphone wont work eather ... Why? just w...

Casual Listener

The Spotify App on Android wont play all of my songs anymore so i went online to download them AGAIN and now it wont download all of them (witch it had before..) the tutorial to download local files ...

dkloder

Newbie

390 Views

1 replies

0 likes

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  • 1 replies
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playing music offline

do I need to download songs before I'm able to play them offline

Newbie

do I need to download songs before I'm able to play them offline

MattSuda

Spotify Star

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

Solved!! Can't change to another song after 5 songs that I skipped

Spotify Music prevents me from changing or skipping to another song.It just doesn't show any arrows to move to the next song. 4.8.0.1004 is the version of Spotify Music that I use.

Regular

Spotify Music prevents me from changing or skipping to another song. It just doesn't show any arrows to move to the next song.   4.8.0.1004 is the version of Spotify Music that I use.

Umeaboy_83

Regular

873 Views

2 replies

0 likes

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Spotify on Samsung Galaxy S3

Hello, So the Spotify app on my Samsung Galaxy S3 device does this thing where when the next song plays after the first song, it shows that it is playing but no sound comes through. I have to hit the "Pause" button then "play" button to hear the song...

Visitor

Hello,   So the Spotify app on my Samsung Galaxy S3 device does this thing where when the next song plays after the first song, it shows that it is playing but no sound comes through. I have t...

496 Views

0 replies

0 likes

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Solved!! Songs are PLAYING but NO SOUND (Samsung GS3)

Hi Guys, I'm having this problem, but I'm getting no sound via headphones on my Samsung Galaxy S3 (Running ICS).Any clear help would be much appreciated!! Tom.

Casual Listener

Hi Guys,   I'm having this problem, but I'm getting no sound via headphones on my Samsung Galaxy S3 (Running ICS). Any clear help would be much appreciated!!   Tom.

eminorseven

Casual Listener

61597 Views

13 replies

0 likes

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Lock screen controls not working on Android 4.4.2 (Kitkat) on Huawei P7 Ascend phone

I seem to have lost my lock screen controls (play, pause etc) on my Huawei P7 Ascend phone running Android 4.4.2 (Kitkat). Spotify runs perfectly well except for this one little issue. I've made sure all notifications are selected to show but for som...

Casual Listener

I seem to have lost my lock screen controls (play, pause etc) on my Huawei P7 Ascend phone running Android 4.4.2 (Kitkat). Spotify runs perfectly well except for this one little issue. I've made sure...

MrsCEvers78

Casual Listener

1361 Views

2 replies

0 likes

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  • 2 replies
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App starting on it's own when I hang up from a call in the car

Recently the app has been starting even though it's not in use once I hang up from a call in the car. This is a problem as I often have clients in my vehicle. I love the service but there has to be a way to stop this from happening. 2013 BMW 550i, th...

Newbie

Recently the app has been starting even though it's not in use once I hang up from a call in the car. This is a problem as I often have clients in my vehicle. I love the service but there has to be a...

326 Views

0 replies

0 likes

  • 326 Views
  • 0 replies
  • 0 likes