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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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7 likes

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Keeping getting logged out (on Android Marshmallow)

I just started using Spotify on Android and every day (sometimes every other day) it forces me to re-login which is a pain, but the dealbreaker is that it requires me to mark all the playlists I want offline and re-download. There's a couple of other...

Newbie

I just started using Spotify on Android and every day (sometimes every other day) it forces me to re-login which is a pain, but the dealbreaker is that it requires me to mark all the playli...

262 Views

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0 likes

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downloaded playlist not available offline :/

hi all,i have all my fave playlists downloaded for offline playing, but just selected a couple of them, that i have played before offline,and get message 'not available' not sure why?thanksdan

Visitor

hi all, i have all my fave playlists downloaded for offline playing, but just selected a couple of them, that i have played before offline, and get message 'not available' 😕 not sure why? thanks...

user-removed

Not applicable

290 Views

1 replies

0 likes

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Spotify resumes playing after being stopped

This may just be some issue with my phone, but I've been having a problem where Spotify will awake again after I have stopped playing a song, and supposedly quit out of the application, and locked the the screen, maybe even pulled out my earphones. L...

Music Fan

This may just be some issue with my phone, but I've been having a problem where Spotify will awake again after I have stopped playing a song, and supposedly quit out of the application, and locked th...

211 Views

0 replies

0 likes

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Solved!! la app se cierra inesperadamente

instalé la app en mi motorola moto g, al momento de abrirla, esta inmediatamente se cierra. qué pasa?Ayudenme, esto me pasó hace aproximadamente dos semanas

Newbie

instalé la app en mi motorola moto g, al momento de abrirla, esta inmediatamente se cierra. qué pasa? Ayudenme, esto me pasó hace aproximadamente dos semanas

Pegsmx

Newbie

68164 Views

26 replies

5 likes

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Spotify Connect on Fire TV doesnt Work anymone

Hey Spotify,Since I updated Spotify App on my Sony Xperia z3 Compact to Version 4.4.0.1008 Spotify Connect with my fire TV doesnt Work anymone. Since it worked fine last night bevor updating my mobile's Spotify App to the newest Version it has to be ...

Regular

Hey Spotify, Since I updated Spotify App on my Sony Xperia z3 Compact to Version 4.4.0.1008 Spotify Connect with my fire TV doesnt Work anymone. Since it worked fine last night bevor updating my m...

cues

Regular

331 Views

1 replies

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Help me pls

A few days ago, I finished my subscription because I don't like open my Facebook but when my subscription ended, I put my card in another account and doesn't work yet.

Visitor

A few days ago, I finished my subscription because I don't like open my Facebook but when my subscription ended, I put my card in another account and doesn't work yet.

152 Views

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Solved!! Bought premium but still get adds on mobile (not desktop)

I bought 3 months premium with the offer you currently have going on, but I still get adds playing when using it on my android phone. It works fine without adds on my desktop pc. Is this intended?

Newbie

I bought 3 months premium with the offer you currently have going on, but I still get adds playing when using it on my android phone. It works fine without adds on my desktop pc.   Is this int...

Nico

Community Legend

417 Views

1 replies

0 likes

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Shows paid in my account but does not give me premium.

I am a college student and I tried to sign up for a student premium account on, but it wouldn't let me and told me there was an error. So I had a second account that I forgot that used my actual college email so I switched over to that account and tr...

Casual Listener

I am a college student and I tried to sign up for a student premium account on, but it wouldn't let me and told me there was an error. So I had a second account that I forgot that used my actual coll...

rhbennett1

Casual Listener

785 Views

2 replies

0 likes

Android
Galaxy S6
Help
paid
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Spotify was stopped when I start it

Hello, my problem is that when home spotify is of you have looked for solution and not e able to fix it, restart the phone, delete and uninstall the spotify, delete the cache and data. Doing all that not is that do I start spotify and see me black pl...

Newbie

Hello, my problem is that when home spotify is of you have looked for solution and not e able to fix it, restart the phone, delete and uninstall the spotify, delete the cache and data. Doing all that...

395 Views

0 replies

0 likes

se detuvo
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Can't log in

I just recently purchased a family plan for Spotify and I can login without an issue to the page and use the webplayer but everytime I try to log in using the app it does not recognize username or email. I tried everything in the FAQS without any res...

Newbie

I just recently purchased a family plan for Spotify and I can login without an issue to the page and use the webplayer but everytime I try to log in using the app it does not recognize username or em...

214 Views

0 replies

0 likes

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Files on computer and android

Hi all. Thanks in advance for your help. I am new to spotify and have a few questions. 1. If users' own files are loaded on a PC, I assume they won't also appear if logged in on another PC? 2. I understand files can be 'synced' or something from PC t...

Casual Listener

Hi all.   Thanks in advance for your help.   I am new to spotify and have a few questions.   1. If users' own files are loaded on a PC, I assume they won't also appear if logged ...

driveflanger

Community Legend

514 Views

5 replies

0 likes

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Help start spotify automatically

Hi;I have Spotify Premium in my car. I have one device DVD-GPS with Android and i have all my music offline. When start the car I can play automatically the music in the last session? The spotify start but the music is stop, and i have to go my playl...

Newbie

Hi; I have Spotify Premium in my car. I have one device DVD-GPS with Android and i have all my music offline. When start the car I can play automatically the music in the last session? The spotify s...

222 Views

0 replies

0 likes

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Interference on the headset

Hello,I have an LG Nexus 5 with Android 6.1 and when I use Spotify with earphone and active surround option in the equalizer, occurs hiss/noise during the song. This only occurs with the surround option in Spotify. With any headset.If you remove the ...

Casual Listener

Hello, I have an LG Nexus 5 with Android 6.1 and when I use Spotify with earphone and active surround option in the equalizer, occurs hiss/noise during the song. This only occurs with the surround...

HenriqueVieira

Casual Listener

394 Views

1 replies

0 likes

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My Spotify been hacked

Hi, recently someone keep adding on my song list with song that i never heard off. and sometimes it keep deleting my playlist. i did change my password and sigh out everwhere. but now, it still there. one day i was open my Spotify account. i noticed ...

Newbie

Hi, recently someone keep adding on my song list with song that i never heard off. and sometimes it keep deleting my playlist. i did change my password and sigh out everwhere. but now, it still there...

jean3601

Community Legend

509 Views

1 replies

0 likes

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No me encuentran

No pueden ver mi perfil. Ayuda por favor

Casual Listener

No pueden ver mi perfil. Ayuda por favor

user-removed

Not applicable

826 Views

2 replies

0 likes

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Solved!! Is it possible to move song in queue

HiI have small problem. When i add a song to queue and then i want to move it to the top it is impossible. How to do it? Is there any possibility? It would be very helpful. Thanks in advance.

Casual Listener

Hi I have small problem. When i add a song to queue and then i want to move it to the top it is impossible. How to do it? Is there any possibility? It would be very helpful. Thanks in advance. 

Dragono1313

Casual Listener

527 Views

2 replies

1 likes

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Somebody else is using my account

Somebody is using my Spotify account via remote play called HP-WIN7-SARAH.I have my account linked to Facebook and I have changed my password, I've also clicked sign out all users or whatever the option is and they still have access to it, I have no ...

Newbie

Somebody is using my Spotify account via remote play called HP-WIN7-SARAH. I have my account linked to Facebook and I have changed my password, I've also clicked sign out all users or whatever the o...

jean3601

Community Legend

335 Views

1 replies

0 likes

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Nexus 6P Sound Issues Marshmallow

I just recently purchased the Google Nexus 6P and have been having issues with the sound output for Spotify app on Android 6.0 Marshmallow. It is very quiet when the audio cable is plugged into external speakers or my car stereo. I tested the phone i...

Regular

I just recently purchased the Google Nexus 6P and have been having issues with the sound output for Spotify app on Android 6.0 Marshmallow. It is very quiet when the audio cable is plugged into exter...

robertsonj0844

Regular

1874 Views

12 replies

3 likes

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Are You kidding me?

I loggined in about five minutes ago, and all my downloaded songs were GONE. "Can't play this offline" are u kidding me??? I played them nearly hundreds of time so far, but i can't play them offline now.I'm a premium member.

Newbie

I loggined in about five minutes ago, and all my downloaded songs were GONE. "Can't play this offline" are u kidding me??? I played them nearly hundreds of time so far, but i can't play them offline ...

300 Views

0 replies

0 likes

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