Shuffle not working

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Shuffle not working

Casual Listener

 

Plan

Premium

Country

The Netherlands

 

Device

Samsung Galaxy A50

Operating System

Android 9

 

My Question or Issue

Whenever i search a random song. Not from a playlist or anything. It plays the song with shuffle on, but doesnt go to the next song. It works on windows but not on android. And if i log in and log out it works untill i close the app. It just stops working

2 Replies
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Re: Shuffle not working

Rising Star 1
Rising Star 1

Hey, thanks for reaching out to the community! 

 

That sounds like a really strange issue, have you already tried uninstalling and redownloading the app? When you say it doesn't go to the next song, do you mean the music stops playing completely? Let me know and I'll try and see what I can think of to help!

Highlighted

Re: Shuffle not working

Casual Listener
Hey,

I have tried reinstalling, logging in and out multiple times. But it just doesn't work. And by not going to next song, yes it just stops completely. Normally it would pick a song in that genre and move further.
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