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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

107459 Views

26 replies

3 likes

  • 107459 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

217409 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 217409 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

571589 Views

79 replies

3 likes

  • 571589 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

470821 Views

577 replies

40 likes

Account
Free
  • 470821 Views
  • 577 replies
  • 40 likes

Superuser Contribution Incorrect image displaying in the app

PlanPremiumDeviceSamsung SM-S766COperating SystemAndroid 4.3 My Question or IssueAny images inside the app do not displaying properly (may be not displaying at all or only small horizontal piece of artwork). The very last version that works fine is 8...

Visitor

  Plan Premium Device Samsung SM-S766C Operating System Android 4.3   My Question or Issue Any images inside the app do not displaying properly (may be not displaying at all or onl...

Xenia

Spotify Legend

818 Views

1 replies

0 likes

  • 818 Views
  • 1 replies
  • 0 likes

Cobrança de teste não estornada

My Question or IssueO Spotify realizou a cobrança automatica de 10R$ como previsto para o teste da versão premium,porém mesmo após uma semana,tempo de espera recomendado pelo meu banco,esse valor não foi estornado.

Visitor

    My Question or Issue O Spotify realizou a cobrança automatica de 10R$ como previsto para o teste da versão premium,porém mesmo após uma semana,tempo de espera recomendado pelo meu ba...

Bittencourt

Spotify Star

602 Views

1 replies

0 likes

  • 602 Views
  • 1 replies
  • 0 likes

When using skip function on Pixel USB-C earbuds, it plays previous track before skipping

- Family Premium- USA- Pixel 2, Pixel 3, Pixel 4- Android9, Android 10 Every time I'm playing audio and use the skip function with double-tap on the Pixel USB-C headphones, the previous track/episode plays briefly before skipping. Can someone at Spot...

Casual Listener

- Family Premium - USA - Pixel 2, Pixel 3, Pixel 4 - Android9, Android 10   Every time I'm playing audio and use the skip function with double-tap on the Pixel USB-C headphones, t...

546 Views

0 replies

2 likes

  • 546 Views
  • 0 replies
  • 2 likes

Solved!! Discover Weekly in Stations app thumbs up and down meaning

Hi,I'm new to Spotify (coming from Pandora) and I'm a little lost in the features I see that Discover weekly is present both in the Spotify app and in the Stations app. In the Spotify app there are the heart and dislike buttons, while in the Stations...

Visitor

Hi, I'm new to Spotify (coming from Pandora) and I'm a little lost in the features 😉 I see that Discover weekly is present both in the Spotify app and in the Stations app. In the Spotify app there ...

dinomight

Spotify Star

872 Views

1 replies

1 likes

  • 872 Views
  • 1 replies
  • 1 likes

Superuser Contribution No internet connection available - glitchy after switching connections

PlanPremiumCountryAustraliaDeviceSamsung Galaxy S9+Operating SystemAndroid Pie My Question or IssueI've been finding that Spotify (seemingly) randomly doesn't start playing between when I'm in my car and at home. I've since realised it's when I'm swi...

Music Fan

Plan Premium Country Australia Device Samsung Galaxy S9+ Operating System Android Pie   My Question or Issue I've been finding that Spotify (seemingly) randomly doesn't start playing b...

Peter

Spotify Legend

693 Views

2 replies

1 likes

  • 693 Views
  • 2 replies
  • 1 likes

Superuser Contribution Hexagon Radio by Don Diablo removed

Plan: PremiumCountry: NetherlandsDevice: Samsung Galaxy S7Operating System: Android Oreo My Question or Issue: Does anybody know why the Podcast/Playlist Hexagon Radio by Don Diablo was removed from Spotify on the 1st of January 2020? Thank you!

Visitor

Plan: Premium Country: Netherlands Device: Samsung Galaxy S7 Operating System: Android Oreo   My Question or Issue: Does anybody know why the Podcast/Playlist Hexagon Radio by Don Diab...

Mario

Spotify Legend

1836 Views

2 replies

1 likes

don diablo
hexagon radio
  • 1836 Views
  • 2 replies
  • 1 likes

Superuser Contribution [Android] Local files won't sync or play

I have a premium account and I can't sync or play local files on my LG V30+ running Android P. I factory reset my phone (this problem was part of why I reset it) and I still can't sync/play local files.

Music Fan

I have a premium account and I can't sync or play local files on my LG V30+ running Android P. I factory reset my phone (this problem was part of why I reset it) and I still can't sync/play local fil...

Peter

Spotify Legend

815 Views

3 replies

0 likes

  • 815 Views
  • 3 replies
  • 0 likes

Superuser Contribution Notifica "Spotify Is trying to play"

PlanPremiumCountryItalyDeviceSamsung J6 2018Operating SystemAndroid 9 (Pie) My Question or IssueBuongiorno a tutti, oggi ho riscontrato un problema con l'app Spotify. Oltre alla classica notifica per la riproduzione musica in corso, è comparso un' al...

Newbie

Plan Premium Country Italy Device Samsung J6 2018 Operating System Android 9 (Pie)   My Question or Issue Buongiorno a tutti, oggi ho riscontrato un problema con l'app Spotify.  ...

Mario

Spotify Legend

2767 Views

1 replies

1 likes

  • 2767 Views
  • 1 replies
  • 1 likes

Superuser Contribution Menus Rarely Load

PlanPremiumCountryUSDeviceSamsung Galaxy S10+Operating SystemAndroid 9 (up to date) My Question or IssueFor YEARS Ive been dealing with an issue where when I try to search for songs or artists from my phone, or access these menu for a song/artist/alb...

Newbie

Plan Premium Country US Device Samsung Galaxy S10+ Operating System Android 9 (up to date)   My Question or Issue For YEARS Ive been dealing with an issue where when I try to search fo...

Xenia

Spotify Legend

711 Views

1 replies

0 likes

bug
loading
never loads
  • 711 Views
  • 1 replies
  • 0 likes

Album art not fully showing

All of a sudden most the songs I have saved on my android head unit are not displaying album art, or sometimes just a partial piece of the art. It's been a clean and download of the songs again and still doesn't work properly.PlanPremiumCountryUkDevi...

Casual Listener

All of a sudden most the songs I have saved on my android head unit are not displaying album art, or sometimes just a partial piece of the art. It's been a clean and download of the songs again ...

892 Views

0 replies

1 likes

  • 892 Views
  • 0 replies
  • 1 likes

Playlist goes to the top when it's playing a song

PlanPremiumCountryArgentina DeviceOnePlus 7T ProOperating SystemAndroid 10 (Oxygen OS 10) My Question or IssueHello team,I am new to Android so I'm not sure if this is the normal behavior or not, but there are few things I was not able to change and ...

Visitor

Plan Premium Country Argentina   Device OnePlus 7T Pro Operating System Android 10 (Oxygen OS 10)   My Question or Issue Hello team, I am new to Android so I'm not sure if this ...

423 Views

0 replies

0 likes

  • 423 Views
  • 0 replies
  • 0 likes

Superuser Contribution Android assistant commands

Hi,I'm trying to understand how how to use vocie controls via google assistant with Spotify.I've connected it to google home and Google assitant so thats all working fine. I'm just not sure what commands I can actually use. The instructions on this s...

Visitor

Hi, I'm trying to understand how how to use vocie controls via google assistant with Spotify. I've connected it to google home and Google assitant so thats all working fine. I'm just not sure what ...

Guido

Spotify Legend

1602 Views

2 replies

0 likes

  • 1602 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Logged Me Out, Can't log back in. "You're Offline" On Wifi

PlanPremiumCountryCanadaDeviceGalaxy A5 (2017)Operating SystemAndroid Oreo My Question or IssueI've been randomly logged off my spotify account on my android phone 2 times now and when I try to log back in, it says "You're Offline, Please Check Your ...

Casual Listener

Plan Premium Country Canada Device Galaxy A5 (2017) Operating System Android Oreo   My Question or Issue I've been randomly logged off my spotify account on my android phone 2 times no...

Guido

Spotify Legend

817 Views

1 replies

0 likes

Account
Mobile
  • 817 Views
  • 1 replies
  • 0 likes

Playback stops after 9 seconds

PlanPremiumCountryArgentinaDeviceOnePlus One Operating SystemAndroid 9/10 My Question or IssuePlayback stops after 9 seconds. It occurs very often. I have to restart the phone for it to start playing normally again and then after a while happens agai...

Newbie

Plan Premium Country Argentina Device OnePlus One  Operating System Android 9/10   My Question or Issue Playback stops after 9 seconds. It occurs very often. I have to restart the...

507 Views

0 replies

1 likes

  • 507 Views
  • 0 replies
  • 1 likes

I can't change Download Storage Location after this last update.

PlanPremiumCountryBrazilDevice Operating SystemAndroid 4.0 My Question or IssueBefore the last Spotify update, I was able to change the storage location of the music downloads, so I put them on my MicroSD. but now I can't, and I don't have space on m...

Visitor

Plan Premium Country Brazil Device   Operating System Android 4.0   My Question or Issue Before the last Spotify update, I was able to change the storage location of the music dow...

568 Views

0 replies

0 likes

  • 568 Views
  • 0 replies
  • 0 likes

Podcasts Play Initially, But Skip Next Time I Try to Listen

PlanPremiumCountryCanadaDeviceGoogle Pixel 3 My Question or Issue I've been having a recurring issue when trying to listen to podcasts. The podcast will be fully downloaded and will begin to play normally. The next time I hit play to continue listeni...

Newbie

  Plan Premium Country Canada Device Google Pixel 3   My Question or Issue   I've been having a recurring issue when trying to listen to podcasts. The podcast will be fully d...

436 Views

0 replies

0 likes

  • 436 Views
  • 0 replies
  • 0 likes

Superuser Contribution Android Auto - New Liked Songs System

PlanPremiumCountryCanadaDeviceSamsung Galaxy S10 PlusOperating SystemAndroid My Question or IssueSo it seems that since Spotify changed how the library works, the Android Auto app is not in line with all of the other versions. For example, when I cli...

Regular

Plan Premium Country Canada Device Samsung Galaxy S10 Plus Operating System Android   My Question or Issue So it seems that since Spotify changed how the library works, the Android Aut...

iraklisg

Regular

6386 Views

19 replies

15 likes

Android
android auto
liked songs
new
  • 6386 Views
  • 19 replies
  • 15 likes

Superuser Contribution Spotify doesn´t stay logged in and deletes offline music

Hi there, I recently change phones. Now I have a Huawei P20 Pro. i installed spotify and realized that the app does not keep the login data. Every time I exit the app I have to log in again and download my music again. the app on windows works fin. I...

Casual Listener

Hi there,   I recently change phones. Now I have a Huawei P20 Pro. i installed spotify and realized that the app does not keep the login data. Every time I exit the app I have to log in again ...

Petya

Community Legend

1115 Views

2 replies

1 likes

  • 1115 Views
  • 2 replies
  • 1 likes

Superuser Contribution I can't share track on Instagram Stories

PlanPremiumCountryTurkeyDeviceSamsung Galaxy Note 5Operating SystemAndroid 7.0Spotify Version8.5.36.747Instagram Version123.0.0.21.114My Question or IssueI want share track via Instagram Stories but it was missing. My Spotify and Instagram app updati...

Casual Listener

Plan Premium Country Turkey Device Samsung Galaxy Note 5 Operating System Android 7.0 Spotify Version 8.5.36.747 Instagram Version 123.0.0.21.114 My Question or Issue I want share track ...

Guido

Spotify Legend

534 Views

1 replies

0 likes

  • 534 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't skip songs or pause when screen is locked

When my screen is locked, when I click to wake it up and press skip/pause it doesnt do anything. This also happens when I unlock my screen and drag the top bar down. I actually have to go into the app to be able to change songs and pause etc. This ne...

Newbie

When my screen is locked, when I click to wake it up and press skip/pause it doesnt do anything. This also happens when I unlock my screen and drag the top bar down. I actually have to go into the ap...

Petya

Community Legend

6537 Views

2 replies

9 likes

  • 6537 Views
  • 2 replies
  • 9 likes