Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
With the new Update, there is no way to configure an external Storage (sd card) in the app. The menu item it dissapear and you can only download the music in the internal storage of the mobile.
With the new Update, there is no way to configure an external Storage (sd card) in the app. The menu item it dissapear and you can only download the music in the internal storage of the mobile.
280 Views
0 replies
0 likes
PlanPremiumCountryFinlandDeviceSamsung Galaxy Note10+Operating SystemAndroid Pie 9 My Question or IssueSpotify keeps pausing randomly, this happens with both of my headphones (Bose QC35II and AKG earphones). I reinstalled Spotify and restarted my pho...
Plan Premium Country Finland Device Samsung Galaxy Note10+ Operating System Android Pie 9 My Question or Issue Spotify keeps pausing randomly, this happens with both of my headphones...
Spotify Star
2519 Views
3 replies
0 likes
PlanPremiumCountryBrazil DeviceSony Xperia L1Operating SystemAndroid Nougat 7.0 My Question or IssueI was using the default Spotify until today, when I tried the Lite version. I loved it, however, I can't find the option to download my songs to the S...
Plan Premium Country Brazil Device Sony Xperia L1 Operating System Android Nougat 7.0 My Question or Issue I was using the default Spotify until today, when I tried the Lite ...
Regular
1985 Views
3 replies
1 likes
PlanPremiumCountryUKDeviceSamsung Galaxy S8 & Samsung Galaxy S7 My Question or IssueWe listen to Spotify through Yamaha Musicast speakers and on occasions when we're simply searching for different artists and songs (as opposed to a Playlist), we "add...
Plan Premium Country UK Device Samsung Galaxy S8 & Samsung Galaxy S7 My Question or Issue We listen to Spotify through Yamaha Musicast speakers and on occasions when we're simply s...
Spotify Star
2894 Views
8 replies
3 likes
PlanPremiumCountryUSADeviceEonon GA2178 Operating SystemAndriod 9My Question or IssueI have a car stereo that runs on android 9. I downloaded spotify on it and the app works fine most of the time. The issue I have is that it plays my downloaded playl...
Plan Premium Country USA Device Eonon GA2178 Operating System Andriod 9 My Question or Issue I have a car stereo that runs on android 9. I downloaded spotify on it and the app works fi...
314 Views
0 replies
0 likes
PlanPremiumCountryDenmark My Question or IssueI follow quite a few artist, and have experienced no problems with the amount of artists - until recently. When I follow a new artist, it looks like Spotify saved it, but if I leave the artist page and re...
Plan Premium Country Denmark My Question or Issue I follow quite a few artist, and have experienced no problems with the amount of artists - until recently. When I follow a new artist, i...
Spotify Star
898 Views
7 replies
0 likes
PlanPremiumCountrySwitzerland HTC10Android 8.0.0 When I try titles from Dire Straits, nothing happens.
Plan Premium Country Switzerland HTC10 Android 8.0.0 When I try titles from Dire Straits, nothing happens.
Spotify Legend
1355 Views
9 replies
0 likes
PlanPremiumCountry DeviceGalaxy 8 Operating SystemANDROID My Question or Issue Hi I made a playlist of my favs rock songs and until now it was sorted by artist and by album in the same time. However it has changed now. My playlist is still sorted by ...
Plan Premium Country Device Galaxy 8 Operating System ANDROID My Question or Issue Hi I made a playlist of my favs rock songs and until now it was sorte...
Spotify Legend
1054 Views
5 replies
0 likes
PlanPremiumCountryUkDeviceAll My Question or IssueMy playlists keep changing order. All albums in my playlists are going back to front, and then the songs seem to play in a random order from said album. To fix, everytime I open the playlist if I've p...
Plan Premium Country Uk Device All My Question or Issue My playlists keep changing order. All albums in my playlists are going back to front, and then the songs seem to play in a rando...
550 Views
0 replies
0 likes
HiI've got a recent issue whereby when I like an album, the songs in the album no longer show up in "liked songs". Instead, I have to go to my liked albums to find the songs in the album. Until recently, anytime I would like an album, all the songs i...
Hi I've got a recent issue whereby when I like an album, the songs in the album no longer show up in "liked songs". Instead, I have to go to my liked albums to find the songs in the album. Until rec...
Casual Listener
4388 Views
4 replies
1 likes
PlanPremiumCountry Device Operating System My Question or IssueHome album artworks are too big! How to solve it?? Let me know the solution. Thanks.
Plan Premium Country Device Operating System My Question or Issue Home album artworks are too big! How to solve it?? Let me know the solution. Thanks.
253 Views
0 replies
0 likes
Why "play on spotify" button is not present on Instagram. I have tried to uninstall and reinstall Spotify and Instagram both.even I had sacrificed my downloads after resetting my phone. Although JioSaavn -a music streaming app in India is showing tha...
Why "play on spotify" button is not present on Instagram. I have tried to uninstall and reinstall Spotify and Instagram both.even I had sacrificed my downloads after resetting my phone. Although JioS...
Spotify Star
413 Views
1 replies
0 likes
PlanPremiumCountry DeviceOne Plus 6Operating SystemAndroid 9 My Question or IssueWhenever I am playing a song in the background, and play a video on another app like Twitter or Reddit, Spotify closes and it disappear from the notification. And when i...
Plan Premium Country Device One Plus 6 Operating System Android 9 My Question or Issue Whenever I am playing a song in the background, and play a video on another app li...
Spotify Legend
4289 Views
3 replies
2 likes
PlanPremiumCountryThe NetherlandsDeviceOnePlus 6Operating SystemAndroid My Question or IssueA lot of times I see that there is a Google Cast device in my device list. Even when my phone is not connected to WiFi or Bluetooth. How is this possible?
Plan Premium Country The Netherlands Device OnePlus 6 Operating System Android My Question or Issue A lot of times I see that there is a Google Cast device in my device list. Even wh...
Casual Listener
5167 Views
4 replies
0 likes
PlanFreeCountryUnited StatesDeviceMicrosoft Xbox One, Samsung Galaxy J7 AndroidOperating SystemAndroid OS 7.1.1 My Question or IssueI can't change the volume from my Xbox one, even while listening to music on it. I can only change the volume from my ...
Plan Free Country United States Device Microsoft Xbox One, Samsung Galaxy J7 Android Operating System Android OS 7.1.1 My Question or Issue I can't change the volume from my Xbox one...
Spotify Legend
11413 Views
3 replies
0 likes
PlanPremiumCountryCanadaDeviceSamsung Galaxy 8Operating SystemAndroid 9 My Question or Issueapp had started stopping through songs, crashing etc. I uninstalled it and now can't reinstall 'waiting for download'. Found out about clearing cache etc afte...
Plan Premium Country Canada Device Samsung Galaxy 8 Operating System Android 9 My Question or Issue app had started stopping through songs, crashing etc. I uninsta...
Spotify Legend
433 Views
1 replies
1 likes
PlanPremiumCountryUSDeviceSamsung Galaxy S9Operating SystemAndroid 9.0My Question or IssueMy phone is registered as a new device every day. Along with that, my downloaded songs keep disappearing and I have to redownload them every time. I don't know ...
Plan Premium Country US Device Samsung Galaxy S9 Operating System Android 9.0 My Question or Issue My phone is registered as a new device every day. Along with that, my downloaded songs keep...
Community Legend
576 Views
3 replies
0 likes
PlanPremiumCountry Device(Moto G6) My Question or IssueI've recently noticed that shuffling a playlist essentially turns on shuffle for the whole app. So if I shuffle all my liked songs, and then decide to play an album(expecting it to play sequentia...
Plan Premium Country Device (Moto G6) My Question or Issue I've recently noticed that shuffling a playlist essentially turns on shuffle for the whole app. So if ...
Spotify Star
896 Views
3 replies
0 likes
Android My Question or IssueMost things won't play at all, the one's that do play stop after 10 seconds. The web player won't load. I reinstalled, restarted phone etc. Any ideas?
Android My Question or Issue Most things won't play at all, the one's that do play stop after 10 seconds. The web player won't load. I reinstalled, restarted phone etc. Any ideas?
Spotify Star
535 Views
3 replies
0 likes
PlanPremium (Family)CountryUnitedd KingdomDeviceSony Xperia M2Operating SystemAndroid 5.1.1 (Lollipop) My Question or IssueUpon pressing scan to join underneath the devices available, i'm met with the pop-up (image attached) 'New: Spotify Codes'. How...
Plan Premium (Family) Country Unitedd Kingdom Device Sony Xperia M2 Operating System Android 5.1.1 (Lollipop) My Question or Issue Upon pressing scan to join underneath the devices a...
Spotify Star
4961 Views
11 replies
0 likes
