Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
396763 Views
547 replies
35 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
DeviceSamsung Galaxy S10+ Operating SystemAndroid Oreo My Question or IssueOn the desktop app you can organize your various playlists however you want. But on Android, no. On Android it puts the playlist you last listened to at the top which is quite...
Device Samsung Galaxy S10+ Operating System Android Oreo My Question or Issue On the desktop app you can organize your various playlists however you want. But on Android, no. On ...
Community Legend
879 Views
3 replies
0 likes
PlanFreeCountryMalaysiaDeviceSamsung A30Operating SystemAndroid My Question or IssueI have the share button in spotify but after I click on it, it just brings me to the default add story page and shows a black screen where I can't share any of my son...
Plan Free Country Malaysia Device Samsung A30 Operating System Android My Question or Issue I have the share button in spotify but after I click on it, it just brings me to t...
Community Legend
763 Views
1 replies
1 likes
PlanPremiumCountryTurkey Device(Samsung Galaxy Note 10+ and Note 9)Operating System(Last Android version) My Question or Issue I can't share my music on instagram last 4 day. I can choose 'share with instagram' but it doesn't working.
Plan Premium Country Turkey Device (Samsung Galaxy Note 10+ and Note 9) Operating System (Last Android version) My Question or Issue I can't share my music on instagr...
Community Legend
600 Views
1 replies
1 likes
PlanPremiumCountryGreeceDeviceXiaomi Mi 8 liteOperating SystemAndroid 9 My Question or IssueWhile some days ago I could share tracks on Instagram, the past 2-3 days whenever I try and share a song it won't work. It sends me to Instagram it shows that...
Plan Premium Country Greece Device Xiaomi Mi 8 lite Operating System Android 9 My Question or Issue While some days ago I could share tracks on Instagram, the past 2-3 days whenever ...
Community Legend
1250 Views
3 replies
1 likes
PlanPremiumCountryChileDeviceHuawei P30 LiteOperating SystemAndroid 9 Emui 9.1.0 My Question or IssueCuando quiero compartir lo que escucho a través de la app Spotify a Instagram, no me deja. Automáticamente aparece la opción de cámara pero con un fo...
Plan Premium Country Chile Device Huawei P30 Lite Operating System Android 9 Emui 9.1.0 My Question or Issue Cuando quiero compartir lo que escucho a través de la app Spotify...
Community Legend
4165 Views
2 replies
1 likes
Hi guys. Spotify stops playing on my S9 when i turn off my screen. Any ideas? PlanPremiumCountryPolandDeviceSamsung Galaxy 9Operating SystemAndroid Oreo
Hi guys. Spotify stops playing on my S9 when i turn off my screen. Any ideas? Plan Premium Country Poland Device Samsung Galaxy 9 Operating System Android Oreo
Community Legend
2736 Views
3 replies
1 likes
PlanPremiumCountry: Österreich Device: Huawei P9Operating System: Android My Question or IssueIch habe per Gutscheinkarte ein Premium Abo eingelöst Dieses wird mir online auch angezeigt. Ich habe einen Beleg via Mail bekommen, soweit alles normal. Je...
Plan Premium Country: Österreich Device: Huawei P9 Operating System: Android My Question or Issue Ich habe per Gutscheinkarte ein Premium Abo eingelöst Dieses wird...
Community Legend
3286 Views
2 replies
0 likes
PlanPremiumCountryNorway DeviceSamsung Galaxy 8My Question or IssueI keep getting the green circle every time I press home, sometimes over a minute. I have around 3000 local files on a very fast SD-card. I've tried reinstalling and reformatting the p...
Plan Premium Country Norway Device Samsung Galaxy 8 My Question or Issue I keep getting the green circle every time I press home, sometimes over a minute. I have around ...
414 Views
0 replies
0 likes
PlanPremiumCountryUSDeviceSamsung Galaxy 9(happened with my older phone too) Operating SystemAndroid Oreo My Question or IssueSo I consistently have an issue where local files I put on my computer and then download to my phone will, for a few days, w...
Plan Premium Country US Device Samsung Galaxy 9(happened with my older phone too) Operating System Android Oreo My Question or Issue So I consistently have an issue where ...
565 Views
0 replies
0 likes
PlanPremiumCountryAustraliaDevicePixelOperating SystemAndroid 10 My Question or IssueLately when I select a new album or Daily Mix to play, only one track will play then Spotify will revert to playing the previously queued items.I think the new album...
Plan Premium Country Australia Device Pixel Operating System Android 10 My Question or Issue Lately when I select a new album or Daily Mix to play, only one track will play then Spot...
447 Views
0 replies
0 likes
PlanFree/PremiumCountryIsraelDevice(Galaxy note Operating System(Android 9) My Question or IssueCan't share song on Instagram story, when I'm trying to share it brings me to that screen belowI've tried to delete both of the apps Instagram and Spotify...
Plan Free/Premium Country Israel Device (Galaxy note 😎 Operating System (Android 9) My Question or Issue Can't share song on Instagram story, when I'm trying to share it brings me t...
Community Legend
623 Views
3 replies
3 likes
**This issue has finally been resolved for me! PlanPremiumCountryCanadaDeviceLG Thinq G7Operating SystemAndroid version 9Spotify App Version8.5.33.831Instagram App Version122.0.0.29.238 When I try to share a song to Instagram Stories, it opens a blac...
**This issue has finally been resolved for me! Plan Premium Country Canada Device LG Thinq G7 Operating System Android version 9 Spotify App Version 8.5.33.831 Instagram App Versio...
Community Legend
5137 Views
4 replies
14 likes
PlanPremiumCountryIsraelDeviceSamsung Galaxy 8Operating SystemAndroid 9 My Question or IssueI have a list of connected bluetooth devices that i'd like to set to work in car mode (By default they are not).I have a car aux by ugreen and my earbids that...
Plan Premium Country Israel Device Samsung Galaxy 8 Operating System Android 9 My Question or Issue I have a list of connected bluetooth devices that i'd like to set to work in car m...
773 Views
0 replies
2 likes
PlanPremiumCountryFiDeviceOnePlus 6Operating SystemAndroid 10 My Question or IssueFor a long time I have force stopped Spotify on my phone to prevent it displaying persistent notification when I listen to music on PC. Now it seems that Spotify won't ...
Plan Premium Country Fi Device OnePlus 6 Operating System Android 10 My Question or Issue For a long time I have force stopped Spotify on my phone to prevent it displaying persistent...
862 Views
0 replies
0 likes
PlanPremiumCountryUnited StatesDeviceASUS 4Operating SystemAndroid My Question or IssueI can't for the life of me get my local files to play on my phone. I've done everything they said to ad nothing seems to work. I have the files on my laptop, I can...
Plan Premium Country United States Device ASUS 4 Operating System Android My Question or Issue I can't for the life of me get my local files to play on my phone. I've done ev...
417 Views
0 replies
0 likes
PlanPremiumCountryUSADeviceLG G8 ThinQOperating SystemAndroid Pie (9)My Question or IssueI have a new LG phone, and after installing Spotify the album art shows up as a screensaver. I've not seen this before. In my Android settings I have Screensaver...
Plan Premium Country USA Device LG G8 ThinQ Operating System Android Pie (9) My Question or Issue I have a new LG phone, and after installing Spotify the album art shows up as a screensave...
541 Views
0 replies
1 likes
Every time my phone is locked, spotify stops playing after around 10 seconds of it being locked. Tried deleting it and re-downloading, checking my sleeping apps and so forth. It will play again when click the power button to light up the screen but w...
Every time my phone is locked, spotify stops playing after around 10 seconds of it being locked. Tried deleting it and re-downloading, checking my sleeping apps and so forth. It will play again when ...
Community Legend
551 Views
1 replies
0 likes
PlanPremiumCountryMalaysiaDeviceHuawei Nova LiteOperating SystemEMUI 8.0.0 My Question or IssueI can't post any songs in Instagram stories and this had never happened before. When I share it, my screen turns all black . Please fix this issue.
Plan Premium Country Malaysia Device Huawei Nova Lite Operating System EMUI 8.0.0 My Question or Issue I can't post any songs in Instagram stories and this had never happened...
Community Legend
420 Views
1 replies
0 likes
Hi there When I try to share a song to instagram stories spotify opens instagram and I just get a blank page on instagram instead of the artwork for the song. I tried reinstalling spotify and instagram to see if that would fix the problem but it pers...
Hi there When I try to share a song to instagram stories spotify opens instagram and I just get a blank page on instagram instead of the artwork for the song. I tried reinstalling spotify an...
Community Legend
1876 Views
1 replies
1 likes
Seit kurzem bekomme ich jedes Mal, wenn ich mein Android/Samsung Smartphone mit einem Bluetooth-Gerät verbinde, die Meldung: Verbindung mit Spotify wird hergestellt. Auch wenn das BT-Gerät gar keine Medienwiedergabe aktiviert hat und die Spotify-App ...
Seit kurzem bekomme ich jedes Mal, wenn ich mein Android/Samsung Smartphone mit einem Bluetooth-Gerät verbinde, die Meldung: Verbindung mit Spotify wird hergestellt. Auch wenn das BT-Gerät gar keine ...
Spotify Legend
17254 Views
24 replies
5 likes
