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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6840 Views

0 replies

7 likes

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Solved!! Spotify closes entirely after sound from another app like Instagram, intervenes the playback.

PlanPremiumCountryNetherlandsDeviceOnePlus 6Operating SystemLatest Android version My Question or IssueHey,Hope you're having a great day I was hoping you could help me with my issue:Before, I could play music, hop to Instagram an scroll down and cli...

Casual Listener

  Plan Premium Country Netherlands Device OnePlus 6 Operating System Latest Android version   My Question or Issue Hey, Hope you're having a great day 🙂   I was hoping y...

Noah

Spotify Star

1343 Views

4 replies

0 likes

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Local files on phone speeded up and lagged

PlanPremiumCountryPolandDeviceXiaomi Redmi Note 2Operating SystemAndroid 5.0.2 My Question or IssueHello! I got an issue some time ago and, as I couldn't manage it by myself, I decided to write down my problem.Recently I used the option with local fi...

Visitor

Plan Premium Country Poland Device Xiaomi Redmi Note 2 Operating System Android 5.0.2   My Question or Issue Hello! I got an issue some time ago and, as I couldn't manage it by myself,...

482 Views

0 replies

1 likes

  • 482 Views
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Superuser Contribution cant play music offline

PlanPREMIUM FAMILIARCountry DeviceSAMSUNG GALAXY S6Operating SystemANDROID My Question or IssueWELL MY ISSUE IS THAT I HAVE PREMIUM PLAN AND I HAVE ALL THE SONGS ON MY PLAYLIST DOWNLOADED BUT IF MY PHONE IS NOT CONNECTED TO WIFI OR DATA SPOTIFY DONT ...

Visitor

  Plan PREMIUM FAMILIAR Country   Device SAMSUNG GALAXY S6 Operating System ANDROID   My Question or Issue WELL MY ISSUE IS THAT I HAVE PREMIUM PLAN AND I HAVE ALL THE SONGS...

Guido

Spotify Legend

390 Views

1 replies

0 likes

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Superuser Contribution Daily mixes never updates new songs

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've been using the daily mix for about the last 3 months. The issue I'm having is that they ...

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I've be...

Petya

Community Legend

376 Views

1 replies

0 likes

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Superuser Contribution Spotify adding songs to 'Liked Songs' playlist that I didn't 'like'

I am using Premium. I have not found the exact issue, just round abouts and from 2017 and older. So the solutions don't help me.Samsung Galaxay S9Android PieApp version 8.5.21.754 * I listen to specific artists.* I 'like' their songs.* Those 'liked' ...

Visitor

I am using Premium. I have not found the exact issue, just round abouts and from 2017 and older. So the solutions don't help me. Samsung Galaxay S9 Android Pie App version 8.5.21.754   * I ...

elwenil360

Casual Listener

20063 Views

28 replies

5 likes

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Superuser Contribution Spotify unusable when downloading songs

PlanPremiumCountryUsDeviceSamsung Galaxy S9Operating SystemAndroid 9 For about the last two months or so, when Spotify is downloading songs for offline use, the rest of the app becomes useless. Search doesn't work, pages don't load, and internal and ...

Music Fan

Plan Premium Country Us Device Samsung Galaxy S9 Operating System Android 9   For about the last two months or so, when Spotify is downloading songs for offline use, the rest of the app...

Petya

Community Legend

678 Views

2 replies

0 likes

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Superuser Contribution Spotify keeps redownloading tracks

Plan: PremiumCountry: IndiaDevice: Samsung galaxy note 5 running android pieWhenever I download my songs in the app, it attempts to redownload them in intervals. All my 1000+ songs keep redownloading when I attempt to download them.Kindly look into t...

Music Fan

Plan: Premium Country: India Device: Samsung galaxy note 5 running android pie Whenever I download my songs in the app, it attempts to redownload them in intervals. All my 1000+ songs keep redownl...

Petya

Community Legend

459 Views

1 replies

0 likes

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Play queue does not match playlist

Premium | US Galaxy S9 | Android 9I have a playlist of about 521 songs, and shuffle is definitely turned off. I have the playlist sorted by recently added so I can listen to my songs in the order I add them. However, after clearing the play queue, an...

Visitor

Premium | US Galaxy S9 | Android 9 I have a playlist of about 521 songs, and shuffle is definitely turned off. I have the playlist sorted by recently added so I can listen to my songs...

414 Views

0 replies

1 likes

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Echo Dot not playing albums

PlanPremiumCountryUKDeviceNokia 6 Hi,I'm trying to play albums from my phone through my Amazon Echo Dot, but the devices don't connect. I can play artist radio and podcasts from my phone through the Echo Dot, but not albums. This is a new issue, as l...

Visitor

Plan Premium Country UK Device Nokia 6   Hi, I'm trying to play albums from my phone through my Amazon Echo Dot, but the devices don't connect.   I can play artist radio and podca...

569 Views

0 replies

1 likes

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Superuser Contribution Consuming mobile data when automatically playing next track?

PlanPremiumCountryUSADeviceMoto G6Operating SystemAndroid Pie My Question or IssueI have Download Over Cellular turned off. Sometimes Spotify will randomly start playing a track and use mobile data to download it. What part of not downloading over ce...

Casual Listener

Plan Premium Country USA Device Moto G6 Operating System Android Pie   My Question or Issue I have Download Over Cellular turned off. Sometimes Spotify will randomly start playing a tr...

HotHamWater

Casual Listener

1138 Views

3 replies

0 likes

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Superuser Contribution Spotify starts music automatically

Hey there,So my problem is, that my spotify starts the music automatically.Also when i hear to my music, it skips suddenly the current song and 2 others. After that i can listen to this sPlafor about 1 minute and it starts again. I hope u can help me...

Casual Listener

Hey there, So my problem is, that my spotify starts the music automatically. Also when i hear to my music, it skips suddenly the current song and 2 others. After that i can listen to this sPlafor a...

Machi85

Casual Listener

407 Views

2 replies

0 likes

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Superuser Contribution The "Downloads" filter doesn't work for my albums in library

DeviceGalaxy A7 2017Operating SystemAndroid 8.0 My Question or IssueI have the latest version of app and android available for my phone. Every other filter in every other section is working just fine except this one! And it can get quite annoying sin...

Casual Listener

    Device Galaxy A7 2017 Operating System Android 8.0   My Question or Issue I have the latest version of app and android available for my phone. Every other filter in every o...

Mahmoud_Mrf

Casual Listener

1059 Views

3 replies

1 likes

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Bluetooth cover ...size

I think the common problem with displaying the album cover/art via bluetooth, is related with the size of the image.Is it possible to have an option to select the cover size/resize?Thank you

Newbie

I think the common problem with displaying the album cover/art via bluetooth, is related with the size of the image. Is it possible to have an option to select the cover size/resize? Thank you

547 Views

0 replies

1 likes

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Superuser Contribution App doesn't start or crashes after some time

The app doesn't start at all. It shows the the logo from spotify an freezes. When the app ist started after a couple of minutes I can't search music or start the latest song. I deleted the app and reinstall several times. App and android is on the ne...

Casual Listener

The app doesn't start at all. It shows the the logo from spotify an freezes. When the app ist started after a couple of minutes I can't search music or start the latest song. I deleted the app and re...

Anni2

Visitor

687 Views

3 replies

1 likes

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  • 3 replies
  • 1 likes

Playback not following sort order with shuffle off

PlanPremiumCountryDKDeviceSamsung Galaxy a70Operating SystemAndroid 9 My Question or IssueOn premium, with shuffle off, sorted by artist, I like to play the first song of an artist or album in a bigger playlist and listen to it in the sorted sequence...

Visitor

Plan Premium Country DK Device Samsung Galaxy a70 Operating System Android 9   My Question or Issue On premium, with shuffle off, sorted by artist, I like to play the first song of an ...

emberins

Music Fan

742 Views

3 replies

4 likes

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[Android] Disable BMW Connected Drive Integration Takeover

PlanFree/PremiumCountry DevicePixel 3Operating SystemAndroid (Probably all) My Question or IssueI have a real issue with (at least) the Spotify + BMW Connected integration as I feel it makes the Spotify app experience worse in terms of user 1. functi...

Newbie

Plan Free/Premium Country   Device Pixel 3 Operating System Android (Probably all)   My Question or Issue I have a real issue with (at least) the Spotify + BMW Connected integrati...

doovdevan

Visitor

2331 Views

1 replies

2 likes

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Superuser Contribution Heart icon on lock screen not working

PlanPremiumCountryUK DeviceSony Xperia Z2 Compact Operating SystemAndroid 9 My Question or IssueThe heart icon on the lock screen doesn't work or the dislike button but the play and skip ones do. Screenshot attached

Regular

  Plan Premium Country UK  Device Sony Xperia Z2 Compact  Operating System Android 9   My Question or Issue The heart icon on the lock screen doesn't work or the dislik...

CatAdsett

Regular

2007 Views

5 replies

2 likes

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STILL can't share to Instagram Stories

PlanPremiumCountryBrazilDevicePixel 3 XLOperating SystemAndroid 10 My Question or IssueIt has been over 1.5 year after the release of this feature, and I still don't have this feature enable. Even with a flagship phone, even with latest version of An...

Casual Listener

Plan Premium Country Brazil Device Pixel 3 XL Operating System Android 10   My Question or Issue It has been over 1.5 year after the release of this feature, and I still don't have thi...

Luan

Spotify Star

749 Views

1 replies

4 likes

Instagram
Instagram Stories
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Solved!!Superuser Contribution Spotify crash on sleep

PlanPremiumCountryU.S.ADeviceLG K20VOperating SystemAndroid My Question or IssueSo recently, whenever I put my phone to sleep, aka the screen goes black, Spotify glicthes once, and then stops, and I have to open my phone and re-open the app again. At...

Casual Listener

  Plan Premium Country U.S.A Device LG K20V Operating System Android   My Question or Issue So recently, whenever I put my phone to sleep, aka the screen goes black, Spotify glic...

Petya

Community Legend

2844 Views

1 replies

0 likes

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Superuser Contribution Very poor sound quality when playing in my car

PlanPremiumCountryUSDeviceSamsung Galaxy S10+Operating SystemAndroid version 9 My Question or IssueI purchased a new 2019 Chevy Colorado over the weekend and when I tried to connect my phone to stream Spotify the sound quality was terrible, hollow an...

Visitor

  Plan Premium Country US Device Samsung Galaxy S10+ Operating System Android version 9   My Question or Issue I purchased a new 2019 Chevy Colorado over the weekend and when I t...

FJGal

Newbie

17265 Views

11 replies

4 likes

  • 17265 Views
  • 11 replies
  • 4 likes