Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
202510 Views
135 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
547301 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
455182 Views
571 replies
38 likes
I have a premium account and I can't sync or play local files on my LG V30+ running Android P. I factory reset my phone (this problem was part of why I reset it) and I still can't sync/play local files.
I have a premium account and I can't sync or play local files on my LG V30+ running Android P. I factory reset my phone (this problem was part of why I reset it) and I still can't sync/play local fil...
Spotify Legend
783 Views
3 replies
0 likes
PlanPremiumCountryItalyDeviceSamsung J6 2018Operating SystemAndroid 9 (Pie) My Question or IssueBuongiorno a tutti, oggi ho riscontrato un problema con l'app Spotify. Oltre alla classica notifica per la riproduzione musica in corso, è comparso un' al...
Plan Premium Country Italy Device Samsung J6 2018 Operating System Android 9 (Pie) My Question or Issue Buongiorno a tutti, oggi ho riscontrato un problema con l'app Spotify. ...
Spotify Legend
2714 Views
1 replies
1 likes
PlanPremiumCountryUSDeviceSamsung Galaxy S10+Operating SystemAndroid 9 (up to date) My Question or IssueFor YEARS Ive been dealing with an issue where when I try to search for songs or artists from my phone, or access these menu for a song/artist/alb...
Plan Premium Country US Device Samsung Galaxy S10+ Operating System Android 9 (up to date) My Question or Issue For YEARS Ive been dealing with an issue where when I try to search fo...
Spotify Legend
671 Views
1 replies
0 likes
All of a sudden most the songs I have saved on my android head unit are not displaying album art, or sometimes just a partial piece of the art. It's been a clean and download of the songs again and still doesn't work properly.PlanPremiumCountryUkDevi...
All of a sudden most the songs I have saved on my android head unit are not displaying album art, or sometimes just a partial piece of the art. It's been a clean and download of the songs again ...
870 Views
0 replies
1 likes
PlanPremiumCountryArgentina DeviceOnePlus 7T ProOperating SystemAndroid 10 (Oxygen OS 10) My Question or IssueHello team,I am new to Android so I'm not sure if this is the normal behavior or not, but there are few things I was not able to change and ...
Plan Premium Country Argentina Device OnePlus 7T Pro Operating System Android 10 (Oxygen OS 10) My Question or Issue Hello team, I am new to Android so I'm not sure if this ...
409 Views
0 replies
0 likes
Hi,I'm trying to understand how how to use vocie controls via google assistant with Spotify.I've connected it to google home and Google assitant so thats all working fine. I'm just not sure what commands I can actually use. The instructions on this s...
Hi, I'm trying to understand how how to use vocie controls via google assistant with Spotify. I've connected it to google home and Google assitant so thats all working fine. I'm just not sure what ...
Spotify Legend
1485 Views
2 replies
0 likes
PlanPremiumCountryCanadaDeviceGalaxy A5 (2017)Operating SystemAndroid Oreo My Question or IssueI've been randomly logged off my spotify account on my android phone 2 times now and when I try to log back in, it says "You're Offline, Please Check Your ...
Plan Premium Country Canada Device Galaxy A5 (2017) Operating System Android Oreo My Question or Issue I've been randomly logged off my spotify account on my android phone 2 times no...
Spotify Legend
802 Views
1 replies
0 likes
PlanPremiumCountryArgentinaDeviceOnePlus One Operating SystemAndroid 9/10 My Question or IssuePlayback stops after 9 seconds. It occurs very often. I have to restart the phone for it to start playing normally again and then after a while happens agai...
Plan Premium Country Argentina Device OnePlus One Operating System Android 9/10 My Question or Issue Playback stops after 9 seconds. It occurs very often. I have to restart the...
487 Views
0 replies
1 likes
PlanPremiumCountryBrazilDevice Operating SystemAndroid 4.0 My Question or IssueBefore the last Spotify update, I was able to change the storage location of the music downloads, so I put them on my MicroSD. but now I can't, and I don't have space on m...
Plan Premium Country Brazil Device Operating System Android 4.0 My Question or Issue Before the last Spotify update, I was able to change the storage location of the music dow...
558 Views
0 replies
0 likes
PlanPremiumCountryCanadaDeviceGoogle Pixel 3 My Question or Issue I've been having a recurring issue when trying to listen to podcasts. The podcast will be fully downloaded and will begin to play normally. The next time I hit play to continue listeni...
Plan Premium Country Canada Device Google Pixel 3 My Question or Issue I've been having a recurring issue when trying to listen to podcasts. The podcast will be fully d...
427 Views
0 replies
0 likes
PlanPremiumCountryCanadaDeviceSamsung Galaxy S10 PlusOperating SystemAndroid My Question or IssueSo it seems that since Spotify changed how the library works, the Android Auto app is not in line with all of the other versions. For example, when I cli...
Plan Premium Country Canada Device Samsung Galaxy S10 Plus Operating System Android My Question or Issue So it seems that since Spotify changed how the library works, the Android Aut...
Regular
6150 Views
19 replies
15 likes
Hi there, I recently change phones. Now I have a Huawei P20 Pro. i installed spotify and realized that the app does not keep the login data. Every time I exit the app I have to log in again and download my music again. the app on windows works fin. I...
Hi there, I recently change phones. Now I have a Huawei P20 Pro. i installed spotify and realized that the app does not keep the login data. Every time I exit the app I have to log in again ...
Community Legend
1093 Views
2 replies
1 likes
PlanPremiumCountryTurkeyDeviceSamsung Galaxy Note 5Operating SystemAndroid 7.0Spotify Version8.5.36.747Instagram Version123.0.0.21.114My Question or IssueI want share track via Instagram Stories but it was missing. My Spotify and Instagram app updati...
Plan Premium Country Turkey Device Samsung Galaxy Note 5 Operating System Android 7.0 Spotify Version 8.5.36.747 Instagram Version 123.0.0.21.114 My Question or Issue I want share track ...
Spotify Legend
517 Views
1 replies
0 likes
When my screen is locked, when I click to wake it up and press skip/pause it doesnt do anything. This also happens when I unlock my screen and drag the top bar down. I actually have to go into the app to be able to change songs and pause etc. This ne...
When my screen is locked, when I click to wake it up and press skip/pause it doesnt do anything. This also happens when I unlock my screen and drag the top bar down. I actually have to go into the ap...
Community Legend
6463 Views
2 replies
9 likes
I'm using premium on the latest Android P on a Pixel. The like button in the notification widget does not match the state in the app. E.g. If a song is playing that I have already liked, in the app it shows the solid heart as it should, but in the no...
I'm using premium on the latest Android P on a Pixel. The like button in the notification widget does not match the state in the app. E.g. If a song is playing that I have already liked, in ...
Spotify Legend
6427 Views
12 replies
14 likes
PlanFree/PremiumCountryUS Device(Fire Stick TV)Operating System(Amazon, Android) My Question or IssueThis is more of a developer question, currently I'm trying to develop a FireTV application using Android development with Spotify integration, howeve...
Plan Free/Premium Country US Device (Fire Stick TV) Operating System (Amazon, Android) My Question or Issue This is more of a developer question, currently I'm trying...
1012 Views
0 replies
0 likes
For the past few months I've had spotify on my pc and my phone without premium i was able to listen to any song in my playlists if i had network connection (both on my phone and pc). A few days ago I had to switch PCs and now the spotify app on my ph...
For the past few months I've had spotify on my pc and my phone without premium i was able to listen to any song in my playlists if i had network connection (both on my phone and pc). A few days ago I...
Spotify Star
1639 Views
3 replies
0 likes
I was recently playing a song on spotify called "Blueberry faygo". I paused the song and locked the phone and then after a few minutes unlocked the phone and tried to play the song and it wouldn't play. It kept saying "this song is not available" eve...
I was recently playing a song on spotify called "Blueberry faygo". I paused the song and locked the phone and then after a few minutes unlocked the phone and tried to play the song and it wouldn't pl...
Spotify Star
2752 Views
1 replies
0 likes
PlanPremiumCountryMexicoDeviceSamsung Galaxy A50Operating SystemAndroid Pie My Question or IssueThis is my second complaint; The application takes too long to load a song even the "songs I like" takes about 10 minutes to load, and do not say when I'm...
Plan Premium Country Mexico Device Samsung Galaxy A50 Operating System Android Pie My Question or Issue This is my second complaint; The application takes too long to l...
Composer
1051 Views
1 replies
2 likes
Plan - family premiumCountry - UK DeviceSamsung Note 10+ 5GOperating SystemAndroid version 9. My Question or Issuespotify is always offline so I can never search or play new music. Getting very annoying now as I have to either reinstall app or delete...
Plan - family premium Country - UK Device Samsung Note 10+ 5G Operating System Android version 9. My Question or Issue spotify is always offline so I can never search or ...
Casual Listener
1321 Views
5 replies
2 likes
