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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

110621 Views

26 replies

3 likes

  • 110621 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

RCox451

Visitor

222706 Views

141 replies

11 likes

Android
autoplay
bluetooth
  • 222706 Views
  • 141 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

579511 Views

79 replies

3 likes

  • 579511 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

477308 Views

577 replies

40 likes

Account
Free
  • 477308 Views
  • 577 replies
  • 40 likes

Bluetooth issues: spotify randomly stops the song

Sometimes, when I'm playing Spotify on Bluetooth devices like car or headphones, it randomly stops the song for many seconds, then it restarts, but one moment later it stops again! This continues for many minutes and if I'm lucky after some time it r...

Casual Listener

Sometimes, when I'm playing Spotify on Bluetooth devices like car or headphones, it randomly stops the song for many seconds, then it restarts, but one moment later it stops again! This continues for...

Giang1

Casual Listener

657 Views

2 replies

0 likes

  • 657 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot access premium account - help please!

PlanFree/PremiumCountry DeviceSamsung S10Operating System(iOS 10, Android Oreo, Windows 10,etc.) Hi,I have previously had a free account with Spotify and gained a premium account with my Vodafone contract last year. I cannot seem to access it and I w...

Visitor

Plan Free/Premium Country   Device Samsung S10 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   Hi, I have previously had a free account with Spotify and gained a p...

Mario

Spotify Legend

682 Views

2 replies

0 likes

  • 682 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Downloads

Plan: PremiumCountry: UKDevice: Samsung Galaxy s10Operating System: Android 9 My Question or IssuePlan:Premium Country:UK Device: Samsung Galaxy s10 Operating System 9 Hi CommunityBefore subscribing - I already used up my free trial some time ago - I...

Regular

Plan: Premium Country: UK Device: Samsung Galaxy s10 Operating System: Android 9   My Question or Issue Plan:Premium  Country:UK  Device: Samsung Galaxy s10  Operating Sys...

Mario

Spotify Legend

935 Views

1 replies

0 likes

  • 935 Views
  • 1 replies
  • 0 likes

I cannot find the 'Songs' playlist anymore

The application used to hold a 'Songs' section that held all of the music I had since I started using Spotify. I am now unable to find this section anywhere. Any help would be appreciated.

Newbie

The application used to hold a 'Songs' section that held all of the music I had since I started using Spotify. I am now unable to find this section anywhere. Any help would be appreciated.  &nb...

Emilia_8

Community Legend

597 Views

1 replies

0 likes

  • 597 Views
  • 1 replies
  • 0 likes

Yet More Issues on Android - Signs Me Out After Every Session/Deleting Offline Music

PREMIUMUKANDROIDMOTO G5 PLUS In the gym earlier, music skips forward, plays 1 second, skips back, plays 1 second, skips forward rinse and repeat. So I hard shut down the app through settings/application/force stop. Reload the app and asks me to sign ...

Casual Listener

PREMIUM UK ANDROID MOTO G5 PLUS   In the gym earlier, music skips forward, plays 1 second, skips back, plays 1 second, skips forward rinse and repeat. So I hard shut down the app through se...

618 Views

0 replies

0 likes

Android 8.1.0
Offline Content
signed out
  • 618 Views
  • 0 replies
  • 0 likes

Rate Us link goes to Asian Spotify version in google play

As shown in the screenshot. Your "Rate us now"link that appeared in my app just now lead me to an Asian version of Spotify in Google Play Store I am using Huawei P30 Pro, with latest version of EMUI.

Spotify Legend

As shown in the screenshot. Your "Rate us now"link that appeared in my app just now lead me to an Asian version of Spotify in Google Play Store   I am using Huawei P30 Pro, with latest versi...

433 Views

0 replies

0 likes

Android
Other
  • 433 Views
  • 0 replies
  • 0 likes

Shuffle not working

PlanPremiumCountryThe Netherlands DeviceSamsung Galaxy A50Operating SystemAndroid 9 My Question or IssueWhenever i search a random song. Not from a playlist or anything. It plays the song with shuffle on, but doesnt go to the next song. It works on w...

Casual Listener

  Plan Premium Country The Netherlands   Device Samsung Galaxy A50 Operating System Android 9   My Question or Issue Whenever i search a random song. Not from a playlist or...

IDKT

Casual Listener

866 Views

2 replies

0 likes

  • 866 Views
  • 2 replies
  • 0 likes

Songs skip after at most a few seconds after update

PlanPremiumCountryAusDeviceGalaxy S10+Operating SystemAndroid 10My Question or IssueWhen attempting to play playlists on either WiFi or mobile data, each song will play for 0.1-5 seconds, then skip to the next song. Help indicates that this has been ...

Casual Listener

  Plan Premium Country Aus Device Galaxy S10+ Operating System Android 10 My Question or Issue When attempting to play playlists on either WiFi or mobile data, each song will play for ...

Edomgalvoon

Casual Listener

715 Views

1 replies

0 likes

Android
bug
playback
  • 715 Views
  • 1 replies
  • 0 likes

Dislike button disappeared everywhere

PlanPremiumDevicelenovo K50-t5Operating SystemAndroid 5 My Question or IssueThere used to be a dislike button (a crossed circle), but now there's no such button. Not on desktop app, not in web, not on android app. It's not in playlists, not in radio,...

Regular

Plan Premium Device lenovo K50-t5 Operating System Android 5   My Question or Issue There used to be a dislike button (a crossed circle), but now there's no such button. Not on desktop a...

pauldandurand

Newbie

5570 Views

12 replies

15 likes

  • 5570 Views
  • 12 replies
  • 15 likes

Spotify won't play any songs.

PlanPremiumDeviceHonor PlayOperating SystemAndroid Pie My Question or IssueSpotify won't play any songs, it always stops for about a second after I clicked on a song. Here's a video proof: http://imgur.com/a/JUcXPLf Did all I can, Log Out, Delete Cac...

Visitor

Plan Premium Device Honor Play Operating System Android Pie   My Question or Issue Spotify won't play any songs, it always stops for about a second after I clicked on a song.  &nbs...

hey_raych

Visitor

742 Views

2 replies

0 likes

  • 742 Views
  • 2 replies
  • 0 likes

Spotify won't play anything/can't download

I've tried reinstalling, even deleting my downloaded songs but then I can't even re-download them back or listen to them. What happens is I press on it, it becomes highlighted for like 2 seconds, then it doesn't play. It only happens on my phone (Poc...

Casual Listener

I've tried reinstalling, even deleting my downloaded songs but then I can't even re-download them back or listen to them. What happens is I press on it, it becomes highlighted for like 2 seconds, the...

548 Views

0 replies

0 likes

  • 548 Views
  • 0 replies
  • 0 likes

Waiting for download and music stop playing after ~3 seconds

Hi, Im using Spotify on androind and it was working fine untill I opened web player via Chrome and added some new songs to my liked list. I noticed that the songs were not synchonizing with my phone app, so I manually went and added them again on the...

Visitor

Hi,   Im using Spotify on androind and it was working fine untill I opened web player via Chrome and added some new songs to my liked list.  I noticed that the songs were not synchonizin...

473 Views

0 replies

0 likes

  • 473 Views
  • 0 replies
  • 0 likes

Playing totally wrong albums/tracks on Android Auto

PlanPremiumCountryUKDeviceMercedes BenzOperating SystemAndroid Auto My Question or IssueIf i use voice request to "play Seven and the Ragged Tiger" - a pretty specific request. Android Auto replies to me telling me she is playing Seven and the Ragged...

Visitor

Plan Premium Country UK Device Mercedes Benz Operating System Android Auto   My Question or Issue If i use voice request to "play Seven and the Ragged Tiger" - a pretty specific requ...

442 Views

0 replies

0 likes

  • 442 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Shuffle not working properly

PlanPremium CountryUnited StatesDeviceMotoOperating SystemAndroid My Question or IssueWhen I press shuffle one random song plays from my list and then another random song not from my playlist plays on repeat for about 10 more times before my normal s...

Visitor

  Plan Premium   Country United States Device Moto Operating System Android   My Question or Issue When I press shuffle one random song plays from my list and then another ...

Mario

Spotify Legend

5981 Views

1 replies

0 likes

  • 5981 Views
  • 1 replies
  • 0 likes

Solved!! Estou sendo desconectada da conta quando não tenho internet

PlanPremium My Question or IssueRecentemente meu Spotify está descontando da minha conta quando estou sem internet mesmo sendo Spotify premium.. além disso, ele ainda exclui minhas playlists baixadas e faz o download de novo, então sempre que fico se...

Regular

  Plan Premium   My Question or Issue Recentemente meu Spotify está descontando da minha conta quando estou sem internet mesmo sendo Spotify premium.. além disso, ele ainda exclui minh...

Bittencourt

Spotify Star

1623 Views

5 replies

0 likes

Connect
  • 1623 Views
  • 5 replies
  • 0 likes

TuneIn Radio

PlanFree/PremiumCountryBelgiumDeviceLG G6Operating SystemAndroid Oreo My Question or IssueSpotify, have a look at the app TuneIn Radio... First when opening the app, it starts immediatly casting to the last used device (I donn't have to select it eac...

Casual Listener

Plan Free/Premium Country Belgium Device LG G6 Operating System Android Oreo   My Question or Issue Spotify, have a look at the app TuneIn Radio...   First when opening the...

2128 Views

0 replies

0 likes

  • 2128 Views
  • 0 replies
  • 0 likes

Songs are greyed out but still playable

Premium, US, Samsung note 10+I have multiple local files synced to my phone, they play when I select them but playlists skip them as if they're unavailable.I have a playlist specifically for downloading local files and roughly half are in this state.

Newbie

Premium, US, Samsung note 10+ I have multiple local files synced to my phone, they play when I select them but playlists skip them as if they're unavailable. I have a playlist specifically for down...

584 Views

0 replies

0 likes

Troubleshooting
  • 584 Views
  • 0 replies
  • 0 likes

cannot play local file on phone

PlanPremiumCountryUSADeviceGalaxy A10e My Question or IssueI downloaded a song (mp3) to my desktop and Android phone. I know that the file is OK, because it plays on my desktop, but is grayed out on my phone.

Music Fan

Plan Premium Country USA Device Galaxy A10e     My Question or Issue I downloaded a song (mp3) to my desktop and Android phone.  I know that the file is OK, because it plays o...

428 Views

0 replies

0 likes

  • 428 Views
  • 0 replies
  • 0 likes

Spotify crashing after app switch and screen lock

PlanPremiumCountryINDIADeviceSamsung Galaxy Note 8Operating SystemAndroid Pie My Question or IssueWhen i am playing any song on spotify and in the meanwhile when i switch to any other app like chrome, whatsapp etc. while the music is being played in ...

Casual Listener

Plan Premium Country INDIA Device Samsung Galaxy Note 8 Operating System Android Pie   My Question or Issue When i am playing any song on spotify and in the meanwhile when i switch to ...

HirenThakor

Music Fan

1564 Views

3 replies

2 likes

Crash
Samsung
Spotify
  • 1564 Views
  • 3 replies
  • 2 likes

External Storage

PlanPremiumCountryUnited StatesDeviceLG Stylo 3Operating SystemAndroid 7.0 Nougat My Question or IssueMy phone reset itself a few weeks ago and weirdly enough ejected my SD card. I had no problems until today when I noticed it. When I tried to go put...

Visitor

Plan Premium Country United States Device LG Stylo 3 Operating System Android 7.0 Nougat   My Question or Issue My phone reset itself a few weeks ago and weirdly enough ejected my SD c...

606 Views

0 replies

1 likes

Sorage
  • 606 Views
  • 0 replies
  • 1 likes