Shuffle on even though I keep turning it off

[#1]

Keep going round in circles with the same songs can't get anywhere

[Joan]

Hi there,

Thanks for reaching out. Could you please provide us the following:

• Is this on all devices or only on specific one(s)?
• When did this start happening?
• Does this affect all content equally?
• A video of the behaviour. If the files are too large to attach here in the Community, you can send them to us via Google Drive or as unlisted YouTube videos.

With this information, we’d be happy to investigate.

Keep us posted.

[WiebeDJ]

I am having the same issue, only with the Windows 10 app though (the app that you download from your browser, not the Microsoft store app). It affects everything, from playlists to albums.

[WiebeDJ]

This issue started happening since the last Windows 10 Spotify app update. Also a video of the issue.

The only workaround I have found is to play a song, turn of shuffle, skip to the next song, which will be a random one, then turn on shuffle again and for some reason it will then proceed to not shuffle anymore, so it will start playing the songs after that random song in order. Restarting the app and restarting my PC has not fixed the issue. Let me know if you need more info!

[Yordan]

Hey @WiebeDJ,

Thanks for the screen recording.

Interesting. I'm unable to reproduce this behavior on my end. Could you share the version of Spotify you're running? Does a clean reinstall of the app have an effect on this?

It's also possible that you had some leftover tracks that were manually added to the queue from a previous listening session. You can remove them with the Clear queue button.

Cheers!

[WiebeDJ]

I did a clean reinstall and this fixed it. I don't know which version I was running exactly, but I do know that the queue was empty, I checked this. Thank you for the help though, no other issues since I reïnstalled completely!

[#7]

If I turn off the shuffle and then close the app and relaunch it the shuffle is still turned on, and if I move to another playlist after turning the previous one off after relaunching the app it now has the shuffle on the current playlist. (on the mobile phone)

[Yordan]

Perfect @WiebeDJ! Glad this did the trick for you.

The Community is always here if something else comes up.

Take care!

[Gvm04]

Here's the thing I've been having this problem with the shuffle mode for the past days, but basically it turns on by itself even the screen is'nt on or i'm not in the app. While i'm playing a playlist with the shuffle disable, some minutes later it turns on because so.