Smart Shuffle stops playback (Liked Songs)

[_welhoed]

Plan

Premium

Country

Netherlands

Device

Sony Xperia 5 II

Operating System

Android 12 

My Question or Issue

Whenever I turn on smart shuffle in my Liked Songs it seems to break something. If I turn smart shuffle off and minimize the app and then go back to it the button says it's off. However, once the song I'm listening to ends, all music stops playing rather than the next song in the queue coming on. If I then click on a song the shuffle button indicates smart shuffle being on again. This cycle (clicking on smart shuffle off and the app stopping playback) repeats until I manually turn it off and then manually select a new song while the current one is still playing. 

Please note: I have already done a full clean reinstall. The issue persists both with downloaded and non-downloaded content. i have not found any playlists with Smart Shuffle so I'm not sure about those. This issue seems to exist since either the most recent or previous app update.

[Eni]

Hey there @_welhoed, 

Thanks for getting in touch about this here in the Community. 

Just to confirm, have you followed these specific steps to perform the clean reinstall? If so, could you try logging out and then logging back in to your account twice in a row? This will trigger a sync between your account and device. 

If this doesn't do the trick, could you let us know if this happens across devices or only on a specific one? Additionally, we'd like to know if this only happens on your Liked songs playlists or on other playlists as well. 

Lastly, sending us a screen recording of the issue happening would come in handy. You can attach it to your next response by using the Insert Video option in the post editor. You can also upload it to Google Drive and share the link with us (make sure the video has the permissions for anyone to see it).

Let us know how it goes. 

[_welhoed]

Hi Eni, thanks for your reply! 

I did follow the steps you suggested and have also since also logged in and out twice as suggested, both to no avail. The issue seems to be focused primarily on my Liked Songs, as my playlists don't appear to have this issue. 

Weirdly enough both the Web Player and desktop app don't show me the option for smart shuffle for Liked Songs, but do show it for my playlists (my laptop has Windows 10, it's an Acer Aspire if that helps). The playlists once again don't seem to have any issues, but I can't check Liked Songs because of this. Sorry about that!

Finally, please find the link to the screenrecording here. It shows the issue in the same order of steps I've outlined in my original post. I decided not to screenrecord the playlists, as they don't have any issues when I turn smart shuffle on and off. Also, you can ignore the fact that I have Bluetooth earbuds in, as the issue persists when using my phone speaker without anything connected via Bluetooth. This also goes for the fact that I skipped to the end of the songs; the issue happens both when I skip to the end and when I let songs play out fully without forwarding. 

[Eni]

Hey @_welhoed, 

Thanks for all the info you've sent so far. 

We tried it on our end and we could replicate this behavior. 

In this case, could you send us the exact Spotify version of your device? We'll pass this on to the relevant team to be looked into. 

We'll be on the lookout.

[_welhoed]

I'm on version 8.8.78.587. I created this thread while on 8.8.76.667, though, so it goes for both versions (and possibly one or two prior to those as well, as I have automatic updates on and don't keep track very precisely).

[AlejaR]

Hey @_welhoed,

Thanks for the info shared here.

We could replicate this behavior on our side, so we forwarded all the important info you shared with the right team. We'll let you know as soon as we have news on the matter.

In the meantime, we'd suggest you make sure to keep your app and device up-to-date. You can also subscribe to this thread in the three-dot menu to be notified of any developments on this matter.

We'll be on the lookout!

[MihailY]

Hey folks,

Can you please confirm that the issue is still ongoing? If yes, please share your current app version once more and let us know if this happens when you're playing over Connect or when connected to your car or a Bluetooth device?

Cheers,

[_welhoed]

Good morning, it sure is not gone. I'm on version 8.8.88.397 now and it happens both when not connected to Bluetooth (so using phone speaker) as well as when connected to a Bluetooth headset. 

However, part of the problem seems to have been fixed. The first problem seen in my previous screenrecording still happens (the actual initial crash after undoing smart shuffle), but once it crashes and I restart another song smart shuffle is at least off now. So we're halfway there, I guess 😂

[OscarDC]

Hey @_welhoed,

Thank you for keeping in contact and for the shared info.

In this case, since the app version you're currently running on your device is not the latest one, we'd recommend performing a clean reinstall of the app by following the steps in this article. This will clear any damaged cache that might be affecting the proper behavior of the app and will ensure you're using its latest version.

Hope this helps. If anything else comes up, the Community will be here for you.

[_welhoed]

Hi,

I'm currently on the latest version for my phone (as, might I add, was I at the time of my last message), so 8.8.90.893. The issue still persists, so I don't see the need for another clean reinstall? I updated it as normal so everything should be fine. Additionally, a clean reinstall did nothing last time, so I'll hold off for now. Hope you guys will be able to fix it soon, it's getting really annoying at this point 😞

[_welhoed]

Hi all,

Currently on version 8.8.96.364 with still the same issue. I have since done clean reinstalls (the most recent one being today due to all my downloads suddenly being gone), but no dice. Please update me on what is going on on your side, as this has been going on for nearly 2.5 months now. Thanks in advance!

[_welhoed]

I'm getting really tired of this now. I understand my issue is not a priority, but I have not heard from you all since late November and nothing has changed. Even with another clean reinstall in the meantime. If any mods see this, please at least let me know officially if I even need to expect a fix or just need to give up. A heads-up or update would be much appreciated... Thanks.

[OscarDC]

Hey @_welhoed,

Thank you for your patience

We can confirm that the right folks are currently aware of the situation. However, we don't have a specific date for this to be resolved, but we hope it will be as soon as possible.

We'd also recommend having your Spotify app updated, so you don't miss any improvements coming your way.

If anything else comes up, don't hesitate to ask.