Some songs play on the laptop but not the mobile

[Debbie-Lee]

I am using a Microsoft Surface and have a Premium account. On my Surface I am able to play all the songs in a playlist. However, when I use the app on my Huawei P20 Pro, one or two of the songs are faded out light grey and won't play. Please help!

[Ivan]

Hey there @Debbie-Lee, 

Thanks for searching for the answer you need here! 
 

Just to confirm, have you tried a clean reinstall of the Spotify app on your mobile? We recommend this step as it'll remove the old drivers first and then install the new ones. It'll also get you the latest version of Spotify. These changes tend to solve issues like the one you're experiencing. Give your device a quick restart as well before you open the newly installed app. 

Keep in mind that the issue might be device-related. If it doesn't occur on a different device, we'd suggest making sure that your original device is up to speed with any software updates available.

Hope this helps. Let us know how it goes.