App says it doesn't have enough disk space

[mewfahsah]

Plan

Premium

Country

USA

Device

Galaxy S9

Operating System

Android Oreo

My Question or Issue

When I try to open the app, it pops up a dialog box that says the app is running out of space, yet when I check my phone I have 20 gigabytes of storage left so I know that's not it. It then crashes. Re-installing the app doesn't change anything, restarting my phone doesn't help either. 

[Ivan]

Hey there @mewfahsah, 

Thanks for reaching out - we’re here to help!
 

Just to confirm, have you tried a clean reinstall instead of the regular one? We recommend this step as it'll remove the old drivers first and then install the new ones. It'll also get you the latest version of Spotify. These changes tend to solve issues like the one you're experiencing. Give your device a quick restart as well before you open the newly installed app.

It's also a good idea to log in to your Spotify account on another device just to check if you observe the same. If it doesn't occur on a different device, we'd suggest making sure that your original device is up to speed with any software updates available.

Hope this helps. Let us know how it goes.