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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

106815 Views

26 replies

3 likes

  • 106815 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

216510 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 216510 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

570091 Views

78 replies

3 likes

  • 570091 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

470034 Views

577 replies

40 likes

Account
Free
  • 470034 Views
  • 577 replies
  • 40 likes

Superuser Contribution Problem with live stream count

Hello i am from Greece have samsung s7 in the free plan and a macbook but in both devices i have problem with live stream count in the artist profile. I reinstalled the app and deleted data but still nothing. Can you check my account? Thanks! https:/...

Newbie

Hello i am from Greece have samsung s7 in the free plan and a macbook but in both devices i have problem with live stream count in the artist profile. I reinstalled the app and deleted data but still...

Ivan

Spotify Legend

924 Views

1 replies

0 likes

  • 924 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Grey spotify symbols bug

Spotify StudentsPremiumGermany Huawei mate 10 liteAndroid - EMUI 8.0.0 Everytime I start my phone a new grey spotify symbol is created to my home screen. Behind other icons where no place is left... So.. First I have to delete my icons and then i can...

Casual Listener

  Spotify Students Premium Germany   Huawei mate 10 lite Android - EMUI 8.0.0   Everytime I start my phone a new grey spotify symbol is created to my home screen. Behind other ...

Mario

Spotify Legend

2391 Views

3 replies

0 likes

  • 2391 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to find own playlist on own account

PlanFree/PremiumCountry LATVIA Device(Samsung Galaxy S7) My Question or IssueHi,I am unable to find my own playlist on my own account. I am able to view it when I search for it and it says the playlist is made by me also, but I can only 'preview' it ...

Visitor

Plan Free/Premium Country  LATVIA  Device (Samsung Galaxy S7)   My Question or Issue Hi, I am unable to find my own playlist on my own account. I am able to view it when I sea...

Ivan

Spotify Legend

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs cannot be deleted from a Playlist

Hello, Its very annoying that when you play a song in android that is part of your playlist, its not possible to delete it straight away from the playlist. See attachment below. I must go back to the playlist and scroll down to hundreds of songs in o...

Visitor

Hello,   Its very annoying that when you play a song in android that is part of your playlist, its not possible to delete it straight away from the playlist. See attachment below. I must go ba...

Katerina

Spotify Legend

691 Views

3 replies

0 likes

  • 691 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why am I suddenly not online?

PlanPremiumCountryNew ZealandDeviceMoto G4 plusOperating SystemAndroid 8.1.0 My Question or IssueI am suddenly unable to add a song to a playlist, as it tells me "Go online to see menu". I did not change any settings from my previous use.In my settin...

Regular

  Plan Premium Country New Zealand Device Moto G4 plus Operating System Android 8.1.0   My Question or Issue I am suddenly unable to add a song to a playlist, as it tells me...

Katerina

Spotify Legend

852 Views

1 replies

1 likes

  • 852 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify stop when there is another sound

Hello everyone!! I just create this topic since i didn't see another one. Someone knows how can i evoid that Spotify stop when i'm watching a video or Instagram video, Twitter video ect..? I want Spotify don't stop the music. Thanks. Regards.Ale.

Casual Listener

Hello everyone!! I just create this topic since i didn't see another one.   Someone knows how can i evoid that Spotify stop when i'm watching a video or Instagram video, Twitter video ect..? I...

AlePugliese

Casual Listener

619 Views

2 replies

1 likes

  • 619 Views
  • 2 replies
  • 1 likes

I can not use landscape mode on current playing with 1380x800 resolition lenovo m8 tablet.

PlanPremiumCountryTurkey Operating System(Android.) My Question or IssueI can not use Spotify landscape mode (attached page). I can use landscape mode other page of Spotify . Page turn itself to vertical when i choose curent song page. Lenovo m8 tabl...

Visitor

Plan Premium Country Turkey   Operating System (Android.)   My Question or Issue I can not use Spotify landscape mode (attached page). I can use landscape mode other page of Spot...

334 Views

0 replies

0 likes

  • 334 Views
  • 0 replies
  • 0 likes

Launch Spotify while phone is locked Android

haven't a Samsung Galaxy note 10 plus unlocked version. My carrier is T-Mobile. I would like to know if there's a way to launch Spotify when my phone is locked? I use Bluetooth earbuds most of the day and it would be very convenient to be able to say...

Casual Listener

haven't a Samsung Galaxy note 10 plus unlocked version. My carrier is T-Mobile. I would like to know if there's a way to launch Spotify when my phone is locked? I use Bluetooth earbuds most of the da...

669 Views

0 replies

0 likes

Android
Other
  • 669 Views
  • 0 replies
  • 0 likes

Superuser Contribution Starting Spotify with Android phone locked

I have a Samsung Galaxy note 10 plus unlocked version. My carrier is T-Mobile. I would like to know if there's a way to launch Spotify when my phone is locked? I use Bluetooth earbuds most of the day and it would be very convenient to be able to say ...

Casual Listener

I have a Samsung Galaxy note 10 plus unlocked version. My carrier is T-Mobile. I would like to know if there's a way to launch Spotify when my phone is locked? I use Bluetooth earbuds most of the day...

Ppeter78

Casual Listener

1237 Views

2 replies

0 likes

  • 1237 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify changes playlists alone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Petya

Community Legend

786 Views

1 replies

0 likes

Spotify App Android
  • 786 Views
  • 1 replies
  • 0 likes

Superuser Contribution My downloads are getting removed after every day end!!

PlanPremiumCountry: India DeviceGalaxy A30 With Android 10 One UI 2.0Operating System(Android 10) My Question or IssueHello everyone, this is the first time I'm approaching the largest community on spotify after getting no resolution from Spotify sup...

Visitor

Plan Premium Country: India   Device Galaxy A30 With Android 10 One UI 2.0 Operating System (Android 10)   My Question or Issue Hello everyone, this is the first time I'm approach...

Petya

Community Legend

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

Superuser Contribution Waiting to download. Driving me mad. Only seems to be this album

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Petya

Community Legend

577 Views

1 replies

0 likes

  • 577 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I close Spotify app?

PlanPremiumCountryUKDeviceHuawei P-Smart 2019Operating SystemAndroid Version 9 My Question or IssueThis question has been marked as solved in a previous post but the answer only tells you how to log out. All I'd like to know how to close the Spotify ...

Visitor

Plan Premium Country UK Device Huawei P-Smart 2019 Operating System Android Version 9   My Question or Issue This question has been marked as solved in a previous post but the answer o...

Petya

Community Legend

729 Views

1 replies

0 likes

  • 729 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't download to SD card

PremiumHungaryHuawei P9 lite 2017Android 8.0.0 Hi there. I just recognized, that my internal storage is full, because all my music was downloaded there. I checked the settings on the phone, and the default place is he memory card for downloads.Within...

Visitor

Premium Hungary Huawei P9 lite 2017 Android 8.0.0   Hi there.  I just recognized, that my internal storage is full, because all my music was downloaded there. I checked the settings o...

Petya

Community Legend

4116 Views

1 replies

1 likes

  • 4116 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify connected to Facebook crashing

PlanPremiumCountryUSADevicePixel 4XL, Note 9, Chromebook plus, Tab aOperating SystemAndroid 10, 9, Chrome OS. Windows 10 My Question or IssueSpotify crashes when trying to login. I have logged into a free account after I reset cache and cleared stora...

Newbie

Plan Premium Country USA Device Pixel 4XL, Note 9, Chromebook plus, Tab a Operating System Android 10, 9, Chrome OS. Windows 10   My Question or Issue Spotify crashes when trying to lo...

Petya

Community Legend

1222 Views

1 replies

0 likes

  • 1222 Views
  • 1 replies
  • 0 likes

Solved!! Offline Downloaded Songs Disappear

Hello, I've been using Spotify for about 2 years now with few issues. My current problem is that my downloaded music is made unavailable offline after parking at work. I recently, 3 weeks ago, downloaded Android 5.0 for my Nexus 5. I had no issues wi...

Newbie

Hello,   I've been using Spotify for about 2 years now with few issues. My current problem is that my downloaded music is made unavailable offline after parking at work.   I recentl...

EarHax

Music Fan

3809 Views

2 replies

7 likes

  • 3809 Views
  • 2 replies
  • 7 likes

Bluetooth Controls dont work

PlanPremiumCountryGermanyDeviceOnePlus 5TOperating SystemAndroid 9 Pie My Question or IssueUsing Spotify and a car radio with bluetooth support, I cannot skip tracks or control spotify in any way.If I let the song play before I have a bluetooth conne...

Newbie

Plan Premium Country Germany Device OnePlus 5T Operating System Android 9 Pie   My Question or Issue Using Spotify and a car radio with bluetooth support, I cannot skip tracks or contr...

511 Views

0 replies

0 likes

Android
bluetooth
  • 511 Views
  • 0 replies
  • 0 likes

Superuser Contribution Shuffling since the update

I updated the app in Google Play yesterday and since then, I cannot shuffle my songs. Shuffles plays them in order. I am using a Pixel 3xl.

Visitor

I updated the app in Google Play yesterday and since then, I cannot shuffle my songs. Shuffles plays them in order. I am using a Pixel 3xl.    

Ivan

Spotify Legend

480 Views

1 replies

0 likes

  • 480 Views
  • 1 replies
  • 0 likes

Android TV Login Failed

PlanPremiumCountryJapan DeviceAndroid TVOperating SystemAndroid My Question or IssueHi, I use com.spotify.tv.android on my Android TV. From yesterday, I can't login it. When I click login button do nothing, and no error message on login page. I'm a A...

Casual Listener

Plan Premium Country Japan   Device Android TV Operating System Android   My Question or Issue Hi, I use com.spotify.tv.android on my Android TV.  From yesterday,...

teitoujp

Casual Listener

1859 Views

4 replies

1 likes

  • 1859 Views
  • 4 replies
  • 1 likes

Unable to download certain local files to Android - only when songs were removed?

PlanPremiumCountryUnited States of AmericaDeviceSamsung Galaxy S9+Operating SystemAndroid 9 Pie My Question or IssueI have been attempting to download an album that I have saved as mp3s (Wilder Child of a Thousand Suns by Barely Blind) onto my phone ...

Visitor

Plan Premium Country United States of America Device Samsung Galaxy S9+ Operating System Android 9 Pie   My Question or Issue I have been attempting to download an album that I have sa...

472 Views

0 replies

0 likes

  • 472 Views
  • 0 replies
  • 0 likes