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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27848 Views
  • 59 replies
  • 23 likes
  • 27848 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870413 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870413 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24746 Views
  • 3 replies
  • 0 likes
  • 24746 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why would my spotify stop playing songs when i close the phone however once the pnone lights up the

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Petya
  • Community Legend
  • 1200 Views
  • 4 replies
  • 2 likes
  • 1200 Views
  • 4 replies
  • 2 likes

Avatar image won't update

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi,I succesfuly changed my band avatar image on Spotify for Artists. It displayes right getti...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, I ...
  • Emilia_8
  • Community Legend
  • 1733 Views
  • 3 replies
  • 1 likes
  • 1733 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify keeps pausing randomly when phone is locked.

PlanPremium CountryUK & Ukraine DeviceGalaxy S9+ Operating SystemAndroid 9 My Question or Issue As the title says, my music keeps pausing randomly after my phone is locked. Usually when It's in my pocket it will just randomly pause and then immediate...

  • Regular
  • Plan Premium   Country UK & Ukraine   Device Galaxy S9+   Operating System Android 9   My Question or Issue   As the title says, my music keeps pausing rand...
  • Petya
  • Community Legend
  • 3547 Views
  • 2 replies
  • 1 likes
  • 3547 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Android Auto no Like/Dislike button

Hello, since last update the Like/Dislike buttons in radio are disapeard ( Android Auto). In the App they are still there. PlanPremiumCountryGeemanyDeviceOnePlus 6Operating SystemAndroid 9 / Android Auto My Question or Issue

  • Regular
  • Hello,   since last update the Like/Dislike buttons in radio are disapeard ( Android Auto). In the App they are still there.    Plan Premium Country Geemany Device OnePlus 6 ...
  • ArykDriver
  • Casual Listener
  • 3389 Views
  • 11 replies
  • 0 likes
  • 3389 Views
  • 11 replies
  • 0 likes

corrupting killed SD Card

Spotify App on my Samsung j5 Android Phone is killing corrupting my sd Card. it happens now for the 2nd time and all my data on the Card is gone. Other Spotify users have the same Problem but there is no solution yet. it works fine for About 2 Years ...

  • Music Fan
  • Spotify App on my Samsung j5 Android Phone is killing corrupting my sd Card.  it happens now for the 2nd time and all my data on the Card is gone. Other Spotify users have the same Problem but ...
  • carlwin777
  • Visitor
  • 675 Views
  • 4 replies
  • 0 likes
  • 675 Views
  • 4 replies
  • 0 likes

Using verizon family base which is blocking photos

Using Verizon family base to control my kids phones. it sets up a VPN to run everything through. Now I have put spotify.com in the trusted list, but what others do I have to add. The music is the only thing that can be accessed an no pictures.

  • Newbie
  • Using Verizon family base to control my kids phones. it sets up a VPN to run everything through. Now I have put spotify.com in the trusted list, but what others do I have to add. The music is the onl...
  • timrknapp
  • Visitor
  • 2309 Views
  • 1 replies
  • 1 likes
  • 2309 Views
  • 1 replies
  • 1 likes

Songs cut off randomly then jump to the next one on the playlist

Songs cut off abruptly at random points during most of the songs in my playlist. I have uninstalled and re-installed Spotify without any improvement. This problem occurs while I play my i-Phone through my Yamaha RX-V450 with crossfade and gapless pla...

  • Visitor
  • Songs cut off abruptly at random points during most of the songs in my playlist. I have uninstalled and re-installed Spotify without any improvement. This problem occurs while I play my i-Phone throu...
  • 343 Views
  • 0 replies
  • 0 likes
  • 343 Views
  • 0 replies
  • 0 likes

Samsungs S9 Spotify Bluetooth Playback Stops and Resumes with display on/off

PlanPremiumCountryCZDeviceSamsung Galaxy S9Operating SystemOreo, 4.9.59-16553818 / Spotify 8.5.25.894 My Question or IssueI have S9 paired with Philips Bluetooth module connected to my AVR. After latest update to the Samsung / or to the Spotify (btw ...

  • Regular
  • Plan Premium Country CZ Device Samsung Galaxy S9 Operating System Oreo, 4.9.59-16553818 / Spotify 8.5.25.894   My Question or Issue I have S9 paired with Philips Bluetooth module conne...
  • GoRingo
  • Regular
  • 1580 Views
  • 2 replies
  • 0 likes
  • 1580 Views
  • 2 replies
  • 0 likes

My Spotify app suddenly cannot do multiple selection

PlanPremiumCountryMalaysiaDeviceHonor 7xOperating SystemAndroid P My IssueHi Spotify, I always need to do multiple selection in my playlist so that I can choose the music that I want to listen into the queue, but suddenly cannot when I holding the so...

  • Visitor
  • Plan Premium Country Malaysia Device Honor 7x Operating System Android P   My Issue Hi Spotify, I always need to do multiple selection in my playlist so that I can choose the music th...
  • VillageHero
  • Regular
  • 643 Views
  • 1 replies
  • 0 likes
  • 643 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot download using cellular data

I want to download songs on Spotify, but when I press the download always appear the words: go to settings for download using cellular. I already turned it on but it still doesn't work. I don't know how many times I uninstalled and reinstalled Spotif...

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  • Newbie
  •  I want to download songs on Spotify, but when I press the download always appear the words: go to settings for download using cellular. I already turned it on but it still doesn't work. I ...
  • Peter
  • Spotify Legend
  • 1588 Views
  • 1 replies
  • 0 likes
  • 1588 Views
  • 1 replies
  • 0 likes

Spotify doesn't play when I lock screen

Plan - Premium FamilyCountry - Canada Device - Samsung Galaxy S10Operating System - Android 9Spotify Version - 8.5.25.894 My Question or Issue When I lock my phone screen Spotify stops playing

  • Visitor
  • Plan - Premium Family Country - Canada   Device - Samsung Galaxy S10 Operating System - Android 9 Spotify Version - 8.5.25.894   My Question or Issue   When I lock my phone sc...
  • Emilia_8
  • Community Legend
  • 871 Views
  • 1 replies
  • 0 likes
  • 871 Views
  • 1 replies
  • 0 likes

Url-based sharing is wrong

PlanPremiumCountryHungary Device(Xiaomi Mi Max 2)Operating System(Android 8, Miui 10) My Question or IssueI would like to share a song via Spotify link URL. Copy the link to the clipboard... but when I open the link, it opens Spotify app and starts p...

  • Music Fan
  • Plan Premium Country Hungary   Device (Xiaomi Mi Max 2) Operating System (Android 8, Miui 10)   My Question or Issue I would like to share a song via Spotify link URL. Copy the l...
  • Emilia_8
  • Community Legend
  • 1260 Views
  • 1 replies
  • 6 likes
  • 1260 Views
  • 1 replies
  • 6 likes

Superuser Contribution Music stops playing in a specific song

PlanPremiumCountryJapanDeviceGoogle Pixel 3Operating SystemAndroid 9 My Question or IssueMusic stops playing in a specific song.This song https://open.spotify.com/track/33D8ToHCAfD3mtQcgyp7QT?si=xuuGOvmSR_O9tSq2Vs9yrg

  • Casual Listener
  • Plan Premium Country Japan Device Google Pixel 3 Operating System Android 9   My Question or Issue Music stops playing in a specific song. This song https://open.spotify.com/track/33D...
  • niishi
  • Casual Listener
  • 537 Views
  • 2 replies
  • 0 likes
  • 537 Views
  • 2 replies
  • 0 likes

Song Radio does not include the song

PlanPremiumCountryU.S.DeviceGoogle Pixel 1Operating SystemAndroid 10 My Question or Issue https://community.spotify.com/t5/Implemented-Ideas/Starting-a-radio-plays-song-you-choose-as-base/idi-p/31535 Please revert back to the previous feature detaile...

  • Casual Listener
  • Plan Premium Country U.S. Device Google Pixel 1 Operating System Android 10   My Question or Issue   https://community.spotify.com/t5/Implemented-Ideas/Starting-a-radio-plays-son...
  • StevoNDaHoodson
  • Casual Listener
  • 1332 Views
  • 2 replies
  • 4 likes
  • song radio
  • 1332 Views
  • 2 replies
  • 4 likes

Solved!! Playlists created by null

Just today my wifes family acc changed so that all of the playlists show that they are created by "3217öbovifystdihctxycuvovicuxyfuhpndwevojpkpno" is the acc been hijacked or what? It allso shows that spotify has logged in to facebook 29.9.19 and my ...

  • Visitor
  • Just today my wifes family acc changed so that all of the playlists show that they are created by "3217öbovifystdihctxycuvovicuxyfuhpndwevojpkpno" is the acc been hijacked or what? It allso shows tha...
  • osornios
  • Spotify Star
  • 965 Views
  • 1 replies
  • 0 likes
  • 965 Views
  • 1 replies
  • 0 likes

Android auto and the Spotify offline mode, again.

PlanPremiumCountryGermany DeviceSamsung Galaxy s5 mini + ZTE Axon 7 Operating SystemAndroid Oreo, Android Pie My Question or IssueIn spotify app I downloaded all playlist, album and podcasts to the phone and expect to play this in android auto even w...

  • Visitor
  • Plan Premium Country Germany   Device Samsung Galaxy s5 mini + ZTE Axon 7   Operating System Android Oreo, Android Pie   My Question or Issue In spotify app I download...
  • osornios
  • Spotify Star
  • 1597 Views
  • 1 replies
  • 0 likes
  • 1597 Views
  • 1 replies
  • 0 likes

Solved!! Clear Liked Songs

I don't remember every "liking" a song, but I have 200+.How do I clear all of my "Liked" songs and start over? PlanPremiumCountryu.s.Devices10Operating SystemAndroid

  • Music Fan
  • I don't remember every "liking" a song, but I have 200+. How do I clear all of my "Liked" songs and start over?   Plan Premium Country u.s. Device s10 Operating System Android  &...
  • Emilia_8
  • Community Legend
  • 2021 Views
  • 3 replies
  • 0 likes
  • 2021 Views
  • 3 replies
  • 0 likes

Superuser Contribution My Spotify starts by it self.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Spotify starts by it self. I have an Samsung S9 and sometimes the spotify app starts by it self and it's alway...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Spotify starts by it self....
  • hannes1812
  • Regular
  • 965 Views
  • 13 replies
  • 1 likes
  • Problem S9 app starts by it self
  • 965 Views
  • 13 replies
  • 1 likes

Superuser Contribution music stop after the screen go to sleep and controler

PlanPremiumCountryIsrealDeviceSamsung Galaxy S9+ My Question or IssueI have a problem that every time that I close my screen(on my phone) after a few seconds the music stops and I have to open my phone and press on play again, also there is not a mus...

  • Newbie
  •   Plan Premium Country Isreal Device Samsung Galaxy S9+     My Question or Issue I have a problem that every time that I close my screen(on my phone) after a few seconds the ...
  • Petya
  • Community Legend
  • 747 Views
  • 1 replies
  • 0 likes
  • 747 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloads

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry Device(Samsung Galaxy S8)Operating System(iOS 10) My Question or IssueI have a collection of 5,800+ downloaded so...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country   Device (Samsung Galaxy S8) Operating System ...
  • Petya
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes