Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387779 Views

545 replies

34 likes

Account
Free
  • 387779 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8043 Views

0 replies

7 likes

  • 8043 Views
  • 0 replies
  • 7 likes

Playback pauses when on Bluetooth

PlanPremiumCountryPolandDeviceSamsung Galaxy S10Operating SystemAndroid 10 My Question or IssuePlayback pauses after couple of seconds every time I start it. My headphones are supporting 2 devices being connected at once. It's Jabra Elite 85h. It tur...

Newbie

Plan Premium Country Poland Device Samsung Galaxy S10 Operating System Android 10   My Question or Issue Playback pauses after couple of seconds every time I start it. My headphones ar...

547 Views

0 replies

1 likes

  • 547 Views
  • 0 replies
  • 1 likes

Trouble with songs skipping and jumping to web player (chrome)

PlanPremiumCountryUKDeviceOne Plus 7 ProOperating SystemAndroid Oreo My Question or IssueI'm using the Spotify app on my phone and the music keeps slipping songs, sometimes 15 seconds in, sometimes 2 and a half minutes. Can't seem to stop it with an ...

Newbie

Plan Premium Country UK Device One Plus 7 Pro Operating System Android Oreo   My Question or Issue I'm using the Spotify app on my phone and the music keeps slipping songs, someti...

Emilia_8

Community Legend

1089 Views

1 replies

0 likes

  • 1089 Views
  • 1 replies
  • 0 likes

Superuser Contribution Albums disappear from phone, playlists do not

PlanPremiumCountryAustraliaDevice(Windows 10 PC; HTC 510 android phone)Operating System(i) My Question or IssueI have about 30 albums and 20 playlists downloaded to a SD card on my phone. For about the past 2 months, all the albums disappear from the...

Casual Listener

Plan Premium Country Australia Device (Windows 10 PC; HTC 510 android phone) Operating System (i)   My Question or Issue I have about 30 albums and 20 playlists downloaded to a SD card...

Xenia

Moderator

1123 Views

1 replies

0 likes

  • 1123 Views
  • 1 replies
  • 0 likes

Heart button and dislike button doesn't work on locked screen!

I already tried to restart my phone or reinstall the application, but it did not work. What should I do?

Casual Listener

I already tried to restart my phone or reinstall the application, but it did not work. What should I do?

Emilia_8

Community Legend

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Playback issue when connected via bluetooth

Playback issue when connected via bluetoothPlanPremiumCountryItalyDeviceSamsung S10EOperating SystemAndroid My Question or IssuePlayback stops and restarts every 15/20 secs when mobile is connected to speakers/headphone/car via Bluetooth

Visitor

Playback issue when connected via bluetooth Plan Premium Country Italy Device Samsung S10E Operating System Android   My Question or Issue Playback stops and restarts every 15/20 secs...

422 Views

0 replies

0 likes

bluetooth
  • 422 Views
  • 0 replies
  • 0 likes

New horrible and disturbing advertising on the top of the screen

Plan PremiumCountry india Device HuaweiOperating SystemAndroid 6 A disgusting and not removable banner advertising a podcast appears at the top of my screen, completely unrelated to any of my listening activity or taste!I am PAYING not to have any ki...

Newbie

  Plan Premium Country india   Device Huawei Operating System Android 6   A disgusting and not removable banner advertising a podcast appears at the top of my screen, completel...

411 Views

0 replies

0 likes

  • 411 Views
  • 0 replies
  • 0 likes

Superuser Contribution Metadata Doesn't Send to Radio after using another Bluetooth Audio device (such as headphones)

PlanPremiumCountry DeviceRazer Phone 2Operating SystemAndroid 9 (Pie) My Question or IssueSo as so many others have reported, when we go to use spotify via bluetooth in our vehicles (mine being Uconnect in a Ram specifically) it doesn't send the trac...

Casual Listener

Plan Premium Country   Device Razer Phone 2 Operating System Android 9 (Pie)   My Question or Issue So as so many others have reported, when we go to use spotify via bluetooth in ...

Kylejohnhenry

Casual Listener

2421 Views

6 replies

4 likes

  • 2421 Views
  • 6 replies
  • 4 likes

Artists get unfollowed

PlanPremiumCountryUSADeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueMy artists constantly become 'unfollowed'I've seen this has been an issue for MANY for YEARS.Any chance someone has found a fix for this??

Visitor

Plan Premium Country USA Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue My artists constantly become 'unfollowed' I've seen this has been an issue f...

329 Views

0 replies

0 likes

  • 329 Views
  • 0 replies
  • 0 likes

Solved!! local files on android

PlanPremiumCountryPoland My Question or IssueI have some songs from local files added to my playlist. I can play it without any problems on my computer but since today i can't do it on my phone. How to solve it?

Casual Listener

Plan Premium Country Poland   My Question or Issue I have some songs from local files added to my playlist. I can play it without any problems on my computer but since today i can't do it ...

Brunelicia

Community Legend

2252 Views

5 replies

0 likes

  • 2252 Views
  • 5 replies
  • 0 likes

You are offline

How to Reproduce:1. Set Spotify as Offline.2. Let the authorization/ authentication token expire.3. Being asked to log in, try to do so. Notce how the Offline setting of Spotify blocks the application from even trying to connect. PlanPremiumCountryGe...

Regular

How to Reproduce: 1. Set Spotify as Offline. 2. Let the authorization/ authentication token expire. 3. Being asked to log in, try to do so.   Notce how the Offline setting of Spotify blocks...

499 Views

0 replies

0 likes

Login
offline mode
  • 499 Views
  • 0 replies
  • 0 likes

Solved!! Bug: Like button doesn't work in notification center or lock screen

PlanPremium CountryUnited States DeviceOneplus 6t Operating System(Oxygen OS launcher on Android 10) IssuePossible bug. The like button doesn't seem to work in the notification center or lock screen. However it works just fine within the app itself.

Newbie

Plan Premium   Country United States   Device Oneplus 6t   Operating System (Oxygen OS launcher on Android 10)   Issue Possible bug. The like button doesn't seem to w...

Emilia_8

Community Legend

617 Views

1 replies

0 likes

  • 617 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can listen to every one of an artist's songs except one

PlanPremiumCountryUSAOperating SystemAndroid Oreo My Question or IssueJust like it says in the title - every single one of the artist's songs is available to me except the one I actually want to listen to, but my friends who are also in my same regio...

Newbie

Plan Premium Country USA Operating System Android Oreo   My Question or Issue Just like it says in the title - every single one of the artist's songs is available to me except the one I ...

Mario

Spotify Legend

526 Views

1 replies

0 likes

dunnohowtolabelthis
songs
  • 526 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why i cant find japanese song in japan?

PlanStudent Premium for 3month trialCountryJapanDeviceSamsung Galaxy 10 noteOperating SystemAndroid Oreo My Question or IssueHi I recently bought this mobile phone in Korea. But now i am living in japan. I download spotify here in jp and i tried to s...

Visitor

  Plan Student Premium for 3month trial Country Japan Device Samsung Galaxy 10 note Operating System Android Oreo   My Question or Issue Hi    I recently bought t...

Mario

Spotify Legend

831 Views

1 replies

0 likes

  • 831 Views
  • 1 replies
  • 0 likes

Superuser Contribution Delete song from 2018 top songs

Just got my 2018 top songs playlist and a few of them are songs that I only listened to once and hated. Any way to delete those out of the playlist.

Newbie

Just got my 2018 top songs playlist and a few of them are songs that I only listened to once and hated. Any way to delete those out of the playlist.   

zewkini

Casual Listener

9134 Views

8 replies

13 likes

  • 9134 Views
  • 8 replies
  • 13 likes

Superuser Contribution Podcasts have a crackling noise on 3x speed

PlanPremiumCountryBrazilDeviceSamsung Galaxy S10Operating SystemAndroid 9 My Question or IssueWhenever I try to listen to podcasts on my phone at 3x speed there's usually a very annoying crackling noise on top. I figured it was because of the bufferi...

Music Fan

  Plan Premium Country Brazil Device Samsung Galaxy S10 Operating System Android 9   My Question or Issue Whenever I try to listen to podcasts on my phone at 3x speed there's usu...

Skellingtor97

Music Fan

1746 Views

9 replies

1 likes

  • 1746 Views
  • 9 replies
  • 1 likes

No display on VW Golf infotainment System - Android 7.0

Hi allI recently noticed on my display unit in my VW Golf MK VII that the track information is not displayed. Along with this, the next and previous track functions were not available meaning I would have to control the music I listen too via the app...

Newbie

Hi all I recently noticed on my display unit in my VW Golf MK VII that the track information is not displayed. Along with this, the next and previous track functions were not available meaning I wou...

seynaeve

Casual Listener

14012 Views

10 replies

1 likes

  • 14012 Views
  • 10 replies
  • 1 likes

Solved!! "Add to liked songs" button not working while listening to release radar

PlanPremiumCountryIndiaDeviceSamsung Galaxy Note9Operating SystemAndroid 10 My Question or IssueWhile listening to Release radar playlist the "Add to liked songs" button won't work from the notification panel but it works fine from within the app, sc...

Casual Listener

Plan Premium Country India Device Samsung Galaxy Note9 Operating System Android 10   My Question or Issue While listening to Release radar playlist the "Add to liked songs" button won'...

Emilia_8

Community Legend

969 Views

1 replies

0 likes

bug android
  • 969 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant queue albums after deleting and reinstalling app and restarting phone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

xDizzyCDx

Casual Listener

679 Views

2 replies

0 likes

  • 679 Views
  • 2 replies
  • 0 likes

Problems with Shuffle

PlanPremiumCountryAuDeviceSamsung Galaxy S10 Operating SystemAndroid My Question or IssueShuffle isn't really shuffled. Every time I add a new song to my liked songs list, the next time I shuffle play this list, these songs are played first and toget...

Regular

  Plan Premium Country Au Device Samsung Galaxy S10   Operating System Android    My Question or Issue Shuffle isn't really shuffled. Every time I add a new song to my...

343 Views

0 replies

0 likes

  • 343 Views
  • 0 replies
  • 0 likes

Error al descargar podcast

PlPremiumCountryArgentina DeviceSamsung galaxy S7 edgeOperating System Android Oreo My Question or IssueHolaAl intentar descargar podcast la descarga inicia pero se cancela y me aparece un signo de exclamacion.Tengo 29GB de memoria libre y ya he rein...

Casual Listener

  PlPremium Country Argentina  Device Samsung galaxy S7 edge Operating System  Android Oreo   My Question or Issue Hola Al intentar descargar podcast la descarga i...

686 Views

0 replies

0 likes

  • 686 Views
  • 0 replies
  • 0 likes