Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1110 Views
  • 0 replies
  • 4 likes

Cant see my pc from Android's Spotify

PlanPremiumCountryIsraelDeviceSamsung Galaxy 8+Operating SystemWindows 10 My Question or Issuewhen trying to control music from my phone on my PC i dont see it on the "Devices Available" page, both devices are connected to the same network, i can onl...

  • Regular
  • Plan Premium Country Israel Device Samsung Galaxy 8+ Operating System Windows 10   My Question or Issue when trying to control music from my phone on my PC i dont see it on the "Device...
  • 344 Views
  • 0 replies
  • 0 likes
  • 344 Views
  • 0 replies
  • 0 likes

Cannot control playback on Android phone, when playing on Echo Dot

PlanPremiumCountryUKDeviceMoto G5S, Amazon Echo DotOperating SystemAndroidMy Question or IssueWhen in the Spotify app on my phone, and my Echo Dot is selected as the Device I am listening on, I am unable to control playback. I cannot skip track, play...

  • Music Fan
  •   Plan Premium Country UK Device Moto G5S, Amazon Echo Dot Operating System Android My Question or Issue When in the Spotify app on my phone, and my Echo Dot is selected as the Device ...
  • 249 Views
  • 0 replies
  • 0 likes
  • 249 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify pauses when phone is locked

PlanPremiumCountryUSADeviceSamsung Galaxy A30 When I lock my screen, or when the screen times out and locks, Spotify will stop playing every 10 minutes or so. Turning on the screen starts the music again and it plays for a bit before stopping again. ...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy A30     When I lock my screen, or when the screen times out and locks, Spotify will stop playing every 10 minutes or so. Turning on th...
  • Katerina
  • Spotify Legend
  • 991 Views
  • 1 replies
  • 0 likes
  • 991 Views
  • 1 replies
  • 0 likes

cannot start spotify

Plan Family planCountry USADevice Asus Zenfone 6, 64 gig,Model ASUS_101WDXOperating System Android 10Spotify app 8.5.36.747This is a new phone I downloaded spotify and clicked on the app. The green icon blinks quickly and I am either presented with a...

  • Regular
  • Plan Family plan Country USA Device Asus Zenfone 6, 64 gig, Model ASUS_101WDX Operating System Android 10 Spotify app 8.5.36.747 This is a new phone   I downloaded spotify and clicked ...
  • qpackard
  • Regular
  • 825 Views
  • 4 replies
  • 0 likes
  • Android 10
    Asus Zenfone 6
  • 825 Views
  • 4 replies
  • 0 likes

Unable to change city on "Your Daily Drive"

Version 8.5.32.889 on Android 10, Pixel XL 4. Premium subscriber, USA, no VPN.Your Daily Drive, since launch until recently, has been playing national and global NPR and BBC clips and has been a really great feature. As of mid-November, it now presen...

  • Newbie
  • Version 8.5.32.889 on Android 10, Pixel XL 4. Premium subscriber, USA, no VPN. Your Daily Drive, since launch until recently, has been playing national and global NPR and BBC clips and has been a ...
  • AngeloSerra
  • Visitor
  • 1347 Views
  • 2 replies
  • 8 likes
  • Android
    Daily Drive
  • 1347 Views
  • 2 replies
  • 8 likes

App crashes immediately after opening up

Is there anyway I can fix this? I tried restarting my phone, and deleting and reinstalling. It was working fine this morning PlanPremium Country DeviceSamsung s9 plusOperating SystemAndroid

  • Visitor
  • Is there anyway I can fix this? I tried restarting my phone, and deleting and reinstalling.  It was working fine this morning  Plan Premium  Country   Device Samsung s9 plus...
  • jesseransom
  • Casual Listener
  • 1631 Views
  • 3 replies
  • 2 likes
  • 1631 Views
  • 3 replies
  • 2 likes

Constant Pauses

Plan: PremiumCountryUSADeviceSamsung Galaxy S10+Operating SystemAndroid My Question or IssuePhone updated this morning, now Spotify pauses after 30 seconds or so of play. Never had this issue before. Tried all the BS "fixes" in the forums. Suggestion...

  • Visitor
  • Plan: Premium Country USA Device Samsung Galaxy S10+ Operating System Android   My Question or Issue Phone updated this morning, now Spotify pauses after 30 seconds or so of play. ...
  • itu_
  • Community Legend
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

How can I remove a single song from an album??

PlanPremiumCountrySPAINDeviceSamsung Galaxy S9Operating SystemAndroid 9 Hi, Could anyone please tell me a way to simply remove a single song from an album??? I am getting mad looking for an option to do such a simple action! Thanks. Sergio.

  • Regular
  • Plan Premium Country SPAIN Device Samsung Galaxy S9 Operating System Android 9   Hi,   Could anyone please tell me a way to simply remove a single song from an album??? I am gett...
  • eltoch
  • Composer
  • 538 Views
  • 3 replies
  • 0 likes
  • 538 Views
  • 3 replies
  • 0 likes

Spotiy stops when unlocking phone

PlanFamily/PremiumCountryUSaDeviceSamsung Note 8Operating SystemAndroid 9 (pie) My Question or IssueWhen streaming music at work on my bluetooth Gear Icon X, if i reach for the phone and unlock it using either the home buttoon or finger print reader,...

  • Newbie
  • Plan Family/Premium Country USa Device Samsung Note 8 Operating System Android 9 (pie)   My Question or Issue When streaming music at work on my bluetooth Gear Icon X, if i reach for t...
  • Joshs77
  • Visitor
  • 548 Views
  • 1 replies
  • 0 likes
  • 548 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duplicate Albums Saved in Library

I have recently started using the save to library feature as well as adding them to playlists. I have noticed many artists are showing duplicate albums in my library. There is aboslutely no difference between the albums for example Point #1 by Chevel...

  • Casual Listener
  • I have recently started using the save to library feature as well as adding them to playlists.  I have noticed many artists are showing duplicate albums in my library.  There is aboslutely ...
  • Peter
  • Spotify Legend
  • 2300 Views
  • 3 replies
  • 10 likes
  • Albums
    duplicate
    saved
  • 2300 Views
  • 3 replies
  • 10 likes

Solved!!Superuser Contribution Premium Playback stops after EVERY song Galazy S9

PlanPremiumCountryUSADeviceSamsung Galaxy 9 Operating SystemAndroid Pie My Question or IssueI am premium paid Spotify user. Android Galaxy S9+ I've been dealing with this issue for a month. I've completed ALL the 'fixes' listed on this site. In fact,...

  • Music Fan
  • Plan Premium Country USA Device Samsung Galaxy 9  Operating System Android Pie   My Question or Issue I am premium paid Spotify user. Android Galaxy S9+ I've been dealing with thi...
  • lorikelli
  • Music Fan
  • 1436 Views
  • 2 replies
  • 0 likes
  • Android Galaxy S9
    Liked Songs playlist stops
    Playback stops
  • 1436 Views
  • 2 replies
  • 0 likes

Superuser Contribution Denon AVR-S710W no longer showing as Spotify connect device

I have a Denon AVR-S710W that has worked fine with Spotify connect for years. Now suddenly it is not showing as a valid device for Spotify Connect on any of my 2 android phones, and the spotify app on windows 10. The receiver is only 4 years! Hopeful...

  • Casual Listener
  • I have a Denon AVR-S710W that has worked fine with Spotify connect for years.  Now suddenly it is not showing as a valid device for Spotify Connect on any of my 2 android phones, and the spotify...
  • Guido
  • Spotify Legend
  • 801 Views
  • 2 replies
  • 1 likes
  • 801 Views
  • 2 replies
  • 1 likes

[Mobile][Playlists] Sample songs on playlists

My playlists will only play sample songs, not the full songs on my mobile device, unless it is in shuffle mode. How do I get my playlists to play the full song in order again? There is a shuffle symbol next to all my playlists now which wasn't there ...

  • Visitor
  • My playlists will only play sample songs, not the full songs on my mobile device, unless it is in shuffle mode. How do I get my playlists to play the full song in order again? There is a shuffle symb...
  • 583 Views
  • 0 replies
  • 0 likes
  • Mobile
    Playlists
  • 583 Views
  • 0 replies
  • 0 likes

Android Very Slow Offline Download

PlanPremiumCountry BrazilDeviceSamsung Galaxy S9+ (Snapdragon)Operating SystemAndroid 8.0My Question or IssueI selected some Playlists to play offline, but, the Download rate are very very slow, and sometimes get stuck in 0% and can't go any further....

  • Music Fan
  • Plan Premium Country  Brazil Device Samsung Galaxy S9+ (Snapdragon) Operating System Android 8.0 My Question or Issue I selected some Playlists to play offline, but, the Download rate a...
  • alchn
  • Regular
  • 3753 Views
  • 9 replies
  • 2 likes
  • 3753 Views
  • 9 replies
  • 2 likes

Solved!!Superuser Contribution Songs not being added to my "liked Songs"

PlanStudent PremiumCountryUSADeviceGalaxy 9Operating SystemAndroid Liking individuals songs will add it to "Liked Songs" but if I try and save an album it won't add it to liked songs. Even if I go to the album unlike and relike each individual song i...

  • Newbie
  • Plan Student Premium Country USA Device Galaxy 9 Operating System Android   Liking individuals songs will add it to "Liked Songs" but if I try and save an album it won't add it to liked...
  • Peter
  • Spotify Legend
  • 33991 Views
  • 27 replies
  • 30 likes
  • 33991 Views
  • 27 replies
  • 30 likes

User data

PlanPremium DeviceMoto G5s+Operating SystemAndroid 8.1.0 My Question or IssueSo i've notices my spotify app takes up 6G of space ( as much as all my other apps together) the point is that the config in the app tells me that the downloads are only 1.7...

  • Casual Listener
  • Plan Premium   Device Moto G5s+ Operating System Android 8.1.0   My Question or Issue So i've notices my spotify app takes up 6G of space ( as much as all my other apps together) t...
  • Mt96
  • Casual Listener
  • 2647 Views
  • 2 replies
  • 0 likes
  • Account Details
    Memoria
    memoria de dispositivo
    memory hog
    User data
  • 2647 Views
  • 2 replies
  • 0 likes

Songs are not downloading when reinstalled app ??

Oneplus 7proPremium userIndia i am new to spotify have downloaded some songs which were also saved as a playlist. i have formatted my phone and redownloaded the app but it has not started my downloaded songs again its showing the saved playlist and a...

  • Regular
  • Oneplus 7pro Premium user India   i am new to spotify  have downloaded some songs which were also saved as a playlist.   i have formatted my phone and redownloaded the app but it...
  • nitinvaid20
  • Regular
  • 545 Views
  • 4 replies
  • 0 likes
  • 545 Views
  • 4 replies
  • 0 likes

Superuser Contribution distorted sound unlistenable

Plan premiumCountry ThailandDevice Xiaomi mi 9 Operating System android 9 My Question or Issue Today I opened spotify and the tracks were completely distorted and grating, Thats online and downloaded tracks. the music on the device played through ano...

  • Casual Listener
  • Plan premium Country Thailand Device Xiaomi mi 9  Operating System android 9     My Question or Issue  Today I opened spotify and the tracks were completely distorted and gr...
  • Petya
  • Community Legend
  • 1335 Views
  • 1 replies
  • 1 likes
  • 1335 Views
  • 1 replies
  • 1 likes

Superuser Contribution Three-dot menu doesn't work and app crashes

PlanPremiumCountryThe NetherlandsDeviceRedmi 6Operating SystemMIUI Global 11.0.1 My Question or IssueSo when I click on the three-dot menu, my app freezes. When I accidentally click on the three-dot menu, while playing music, I can't stop the music a...

  • Visitor
  • Plan Premium Country The Netherlands Device Redmi 6 Operating System MIUI Global 11.0.1   My Question or Issue So when I click on the three-dot menu, my app freezes. When I accidentall...
  • Mario
  • Spotify Legend
  • 513 Views
  • 1 replies
  • 0 likes
  • 513 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cuando quiero compartir canciones o álbumes se me cierra la aplicación

Hace días que quiero compartir canciones o álbumes por cualquier red social y al apretar compartir se me cierra la aplicación

  • Newbie
  • Hace días que quiero compartir canciones o álbumes por cualquier red social y al apretar compartir se me cierra la aplicación
  • Petya
  • Community Legend
  • 21008 Views
  • 21 replies
  • 15 likes
  • 21008 Views
  • 21 replies
  • 15 likes