Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35978 Views
  • 64 replies
  • 25 likes
  • 35978 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874112 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874112 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Superuser Contribution Error sincronización archivos ocultos

Como puedes observar, al querer sincronizar mis archivos ocultos se queda en "esperando para descargar", ya segui todos los pasos, desactive el firewall y todo, pero nada más no logro encontrar el por qué de ese "esperando a descargar"Por cierto lo d...

Screenshot_2019-10-26-19-50-21-938_com.spotify.music.png
  • Visitor
  • Como puedes observar, al querer sincronizar mis archivos ocultos se queda en "esperando para descargar", ya segui todos los pasos, desactive el firewall y todo, pero nada más no logro encontrar el po...
  • Petya
  • Community Legend
  • 491 Views
  • 1 replies
  • 0 likes
  • 491 Views
  • 1 replies
  • 0 likes

Multiple issues/problems

PlanPremiumCountry USA DeviceSamsung Galaxy S9+Operating SystemWindows 10 My Question or IssueMy Karen-**bleep**-Fest to the Void:I love Spotify. I'm an avid spotify user. For YEARS now. BUT....What is up with the lagging???? And the mobile app just ...

  • Music Fan
  • Plan Premium Country USA   Device Samsung Galaxy S9+ Operating System Windows 10   My Question or Issue My Karen-**bleep**-Fest to the Void: I love Spotify. I'm an avid spotify u...
  • 338 Views
  • 0 replies
  • 1 likes
  • Android
  • 338 Views
  • 0 replies
  • 1 likes

"You are listening on" pop-up when listening on Alexa and remote control from Android

My Question or IssueDear Community,When I play songs on an Alexa device, I keep having all the time a pop-up that says "You are listening on" *this particular device* while remote controlling the playback from Android app. This occurs when I change f...

  • Casual Listener
  • My Question or Issue Dear Community, When I play songs on an Alexa device, I keep having all the time a pop-up that says "You are listening on" *this particular device* while remote controlling the...
  • 317 Views
  • 0 replies
  • 0 likes
  • 317 Views
  • 0 replies
  • 0 likes

Solved!! Show unplayable songs doesn't work

Hi. I checked show unplayable songs under Settings > playback but I still can't see them. The song in question is Play Dead by Björk on her Debut album. Also, will this setting work on the web player as well? For example I can still scrobble from the...

  • Casual Listener
  • Hi. I checked show unplayable songs under Settings > playback but I still can't see them. The song in question is Play Dead by Björk on her Debut album.   Also, will this setting work on th...
  • greyelf
  • Casual Listener
  • 761 Views
  • 1 replies
  • 0 likes
  • Android 6.0.1
  • 761 Views
  • 1 replies
  • 0 likes

Crashes using android app as remote for WINDOWS 10

PlanPremiumCountryGermanyDeviceSony Phone and Microsoft SurfaceOperating SystemAndroid and Windows 10 My Question or IssueSpotify is running on both the Surface as an the Phone and I chose to play the music over the surface since my speakers are conn...

  • Visitor
  • Plan Premium Country Germany Device Sony Phone and Microsoft Surface Operating System Android and Windows 10   My Question or Issue Spotify is running on both the Surface as an the Pho...
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Bug] Pull-down notification does not properly show whether a song is liked or not

PlanPremiumCountryUSADeviceMoto G6Operating SystemAndroid 9 My IssueWhen I'm on my homescreen with Spotify playing, I used to be able to swipe from the top, down to show the currently playing song. There is a heart to the left of the player controls ...

2019-11-01.png
  • Casual Listener
  • Plan Premium Country USA Device Moto G6 Operating System Android 9   My Issue When I'm on my homescreen with Spotify playing, I used to be able to swipe from the top, down to show the ...
  • Guido
  • Spotify Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Synchronisation ios/smartphone

Bonjour,Les dossiers de playlist créés dans ios n'apparaissent pas correctement dans l'app mobile.Comment puis je régler ce problème?Merci

  • Visitor
  • Bonjour, Les dossiers de playlist créés dans ios n'apparaissent pas correctement dans l'app mobile. Comment puis je régler ce problème? Merci   
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes

Fix this problem!!

PremiumCountryUSDeviceGalaxy note 10+Operating SystemAndroid 9 My Question or IssueThis is the 5th time this has happened I'm am randomly logged out of my account (no I didn't accidentally log myself out) then can't log back in because it was set to ...

  • Visitor
  • Premium Country US Device Galaxy note 10+ Operating System Android 9   My Question or Issue This is the 5th time this has happened I'm am randomly logged out of my account (no I didn't ...
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

Spotify won't open

I've been using spotify a ton for a couple months and got premium and about a week ago it randomly won't open. Whenever I try to open the app it instantly crashes. I've tried everything I can think of, reinstalled, changed password, cleared cashe, an...

  • Visitor
  • I've been using spotify a ton for a couple months and got premium and about a week ago it randomly won't open. Whenever I try to open the app it instantly crashes. I've tried everything I can think o...
  • 342 Views
  • 0 replies
  • 0 likes
  • 342 Views
  • 0 replies
  • 0 likes

I dont share songs on instagram stories

PlanPremiumCountryTurkeyDeviceSamsung Galaxy A50Operating SystemAndroid 9 My Question or IssueWhen I try to share some song I don't see the Instagram Stories option,help me please? I connected to spotify via facebook. Please help me.

  • Visitor
  • Plan Premium Country Turkey Device Samsung Galaxy A50 Operating System Android 9   My Question or Issue When I try to share some song I don't see the Instagram Stories option,help me p...
  • 233 Views
  • 0 replies
  • 1 likes
  • 233 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify keeps redownloading my songs

PlanPremiumCountryBelgiumDeviceSamsung Galaxy J7 MaxOperating SystemAndroid Oreo My Question or IssueEveryday Spotify redownloads my already downloaded songs. I can't listen to my downloaded songs offline for more than a day because the songs become ...

  • Regular
  • Plan Premium Country Belgium Device Samsung Galaxy J7 Max Operating System Android Oreo   My Question or Issue Everyday Spotify redownloads my already downloaded songs. I can't li...
  • Harshallo
  • Regular
  • 982 Views
  • 5 replies
  • 3 likes
  • 982 Views
  • 5 replies
  • 3 likes

How to view songs by date?

An artist I am listening to has been recently releasing songs that are not in an album and I can't find a way I can see all the songs they added. Is there a way I can search by date so that I can view recently added songs? Or is there any convenient ...

  • Newbie
  • An artist I am listening to has been recently releasing songs that are not in an album and I can't find a way I can see all the songs they added. Is there a way I can search by date so that I can vie...
  • 289 Views
  • 0 replies
  • 0 likes
  • 289 Views
  • 0 replies
  • 0 likes

Annoying familiy account ads for premium users

I am a paying premium user. To keep it simple - remove the annoying family account ads or I will cancel my premium subscription.

  • Music Fan
  • I am a paying premium user. To keep it simple - remove the annoying family account ads or I will cancel my premium subscription.
  • OneByBoo
  • Roadie
  • 446 Views
  • 1 replies
  • 0 likes
  • 446 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Songs downloaded from Youtube work on Spotify app for laptop but not mobile

Hi, Pretty explanatory. I downloaded a bunch of songs from Youtube using a Youtube-Mp3 converter, moved them to my Spotify app for my laptop, but they will not transfer/play over to my mobile app. Some songs will transfer over to my mobile app, but i...

  • Regular
  • Hi, Pretty explanatory. I downloaded a bunch of songs from Youtube using a Youtube-Mp3 converter, moved them to my Spotify app for my laptop, but they will not transfer/play over to my mobile app. So...
  • ErikaMoon
  • Casual Listener
  • 22128 Views
  • 13 replies
  • 3 likes
  • 22128 Views
  • 13 replies
  • 3 likes

Issues with random pausing when locking screen/inactivity

PlanPremiumCountryNorwayDeviceSamsung Galaxy S10 (SM-G973FOperating SystemAndroid 9 My Question or IssueEarlier this summer i had big issues with spotify pausing after aprox. one minute. When pressing lock button to wake up the screen the music would...

  • Visitor
  • Plan Premium Country Norway Device Samsung Galaxy S10 (SM-G973F Operating System Android 9   My Question or Issue Earlier this summer i had big issues with spotify pausing after aprox....
  • 410 Views
  • 0 replies
  • 0 likes
  • 410 Views
  • 0 replies
  • 0 likes

Huawei mate 10 pro - stopped playing by display off

As soon as the display is off, the music is also off.In lock screen it playing the music again.Not so with google music, that works fine. Plan: FreeCountry: GermanyDevice: Huawei mate 10 proAndroid Version: 9

  • Casual Listener
  • As soon as the display is off, the music is also off. In lock screen it playing the music again. Not so with google music, that works fine.   Plan: Free Country: Germany Device: ...
  • tachyonicman
  • Casual Listener
  • 536 Views
  • 1 replies
  • 0 likes
  • 536 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fast Forward (not skip).

PlanFree/PremiumCountryCanada Operating System Galaxy S9+Oreo 8.0 My Question or Issue Is it possible to add Fast Forward & Fast Rewind to Spotify for Android?

  • Roadie
  • Plan Free/Premium Country Canada      Operating System   Galaxy S9+ Oreo 8.0    My Question or Issue   Is it possible to add Fast Forward & Fast Re...
  • Guido
  • Spotify Legend
  • 23653 Views
  • 3 replies
  • 5 likes
  • 23653 Views
  • 3 replies
  • 5 likes

Random songs skipping

So this is a recent problem I've been having, random songs by certain artists keep skipping. One second will play and then the entire song is skipped, the only artist I've seen this happen with so far is King Gizzard and The Lizard Wizard with certai...

  • Regular
  • So this is a recent problem I've been having, random songs by certain artists keep skipping. One second will play and then the entire song is skipped, the only artist I've seen this happen with so fa...
  • OneByBoo
  • Roadie
  • 1039 Views
  • 1 replies
  • 0 likes
  • 1039 Views
  • 1 replies
  • 0 likes

Android App Doesn't Stay Signed In - Losing All Offline Music Every Time. Sick Of It.

PREMIUMUKANDROID My SD card became corrupt so I lost all of my offline music. Finally loaded 3000 songs for offline on to new SD card. Go to gym. It had signed me out. Managed to download one small playlist on the gyms crappy free wifi. Went up to gy...

  • Casual Listener
  • PREMIUM UK ANDROID    My SD card became corrupt so I lost all of my offline music. Finally loaded 3000 songs for offline on to new SD card. Go to gym. It had signed me out. Managed to d...
  • osornios
  • Spotify Star
  • 645 Views
  • 1 replies
  • 0 likes
  • Android
    signed out
  • 645 Views
  • 1 replies
  • 0 likes

It is too difficult to give feedback

PlanPremium familyCountryMalaysia DeviceMate 20 proOperating System Android Oreo My Question or IssueHello I just spent 10 minutes trying to get help with a frustrating issue on spofity. I tried last when the issue happened last month as well, but I ...

  • Casual Listener
  • Plan Premium family Country Malaysia  Device Mate 20 pro Operating System  Android Oreo   My Question or Issue Hello   I just spent 10 minutes trying to get help ...
  • osornios
  • Spotify Star
  • 517 Views
  • 1 replies
  • 2 likes
  • Feedback
    Help
    support
  • 517 Views
  • 1 replies
  • 2 likes