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Spotify stops playing and shuts down

Spotify stops playing and shuts down

I have a premium plan, in Canada, and my problem is with my Samsung Galaxy 9 phone, Android version 9.

It all started about 2 weeks ago and I've been using spotify on my phone for a few years with no issues. 

I can't get through 10 minutes of songs before it completely stops mid song and shuts down. I've googled this issue and it looks like others have similar problems but I can't get a clear answer; I've tried to uninstall, clear cache, stop notifications and delete account on all devices. I'm at a loss.

Can anyone help me out with clear instructions? I'm not technically challenged but I need specific details when it comes to my phone and spotify.

Thanks ahead of time 🙂   

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1 Reply

Can you try adjusting any battery restriction settings in your phone's main settings?

 

Check if Spotify is listed under "Sleeping apps".

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