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Plan
Free OR Premium
Country
Hong Kong
Device
Astell&Kern SR15
Operating System
Modified Android
Spotify version
8.5.20.857 - 32bit
My Question or Issue
Hi all, i worked in a dealer of Astell&Kern players. In late 2018, AK opened up their system to allow users to install APK on the latest players for streaming purposes. Spotify work fine in most models including SP1000, SE100, etc. However, for SR15 - we found a tricky issues as Spotify runs fine in ALL OTHER COUNTRIES EXCEPT in Hong Kong. This issue is tricky and AK engineers do not have a clue on what happened... No matter if free or premium is used, music just wont play at all and the app crashes after selecting any songs...
Anyone have a clue on what happened? Does spotify have any location setting or something?
Thousand thanks
sam
Hey @okano14,
Thanks for reaching out.
We'll be happy to answer your questions but first, can you give us more info, such as:
1. Has it ever worked on these players before?
2. When exactly did the issue occur?
3. Can you provide a screenshot of what happens after selecting a song?
4. Do you get any type of an error message?
Will be glad to help you further after we get this information. Thanks!
Have a great day!
Hi there,
1. Has it ever worked on these players before?
yes, it worked - same unit but when being used out of Hong Kong. E.g.: in Korea
2. When exactly did the issue occur?
everytime, 100% crash
3. Can you provide a screenshot of what happens after selecting a song?
can i upload a video you instead? lemme upload to google drive
4. Do you get any type of an error message?
no, don't think so, just crashed back to the home screen
thx
sam
hi Daisy,
i have taken a video of the crash process in the below link
https://drive.google.com/file/d/17XxXdESXQRKp4YgdaBdYlj4TEbC8V5X6/view?usp=sharing
Hey @okano14,
Thanks for your reply. The video was very useful, thank you. It's strange though!
We've noticed you're not on the latest version of the Spotify app. Can you update it and see if that helps?
Have a great day 🙂
no video... but i tried with the latest version, nah, not working thou
sam
Any updates ? I am a SR15 user also experiencing this issue in 2020.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…