Spotify not running on certain Astell&Kern players

[okano14]

Plan

Free OR Premium

Country

Hong Kong

Device

Astell&Kern SR15

Operating System

Modified Android

Spotify version

8.5.20.857 - 32bit

My Question or Issue

Hi all, i worked in a dealer of Astell&Kern players. In late 2018, AK opened up their system to allow users to install APK on the latest players for streaming purposes. Spotify work fine in most models including SP1000, SE100, etc. However, for SR15 - we found a tricky issues as Spotify runs fine in ALL OTHER COUNTRIES EXCEPT  in Hong Kong. This issue is tricky and AK engineers do not have a clue on what happened... No matter if free or premium is used, music just wont play at all and the app crashes after selecting any songs... 

Anyone have a clue on what happened? Does spotify have any location setting or something?   

Thousand thanks

sam

[Daisy]

Hey @okano14,

Thanks for reaching out. 

We'll be happy to answer your questions but first, can you give us more info, such as:

1. Has it ever worked on these players before?
2. When exactly did the issue occur?
3. Can you provide a screenshot of what happens after selecting a song?
4. Do you get any type of an error message?

Will be glad to help you further after we get this information. Thanks! 

Have a great day!

[okano14]

Hi there,

1. Has it ever worked on these players before?

yes, it worked - same unit but when being used out of Hong Kong. E.g.: in Korea

2. When exactly did the issue occur?

everytime, 100% crash

3. Can you provide a screenshot of what happens after selecting a song?

can i upload a video you instead? lemme upload to google drive

4. Do you get any type of an error message?

no, don't think so, just crashed back to the home screen

thx

sam

[okano14]

hi Daisy,

i have taken a video of the crash process in the below link

https://drive.google.com/file/d/17XxXdESXQRKp4YgdaBdYlj4TEbC8V5X6/view?usp=sharing

[Daisy]

Hey @okano14,

Thanks for your reply. The video was very useful, thank you. It's strange though!

We've noticed you're not on the latest version of the Spotify app. Can you update it and see if that helps? 

Have a great day 🙂

[okano14]

no video... but i tried with the latest version, nah, not working thou

sam

[Cyrusng]

Any updates ? I am a SR15 user also experiencing this issue in 2020.