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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42494 Views
  • 65 replies
  • 25 likes
  • 42494 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878034 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878034 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26366 Views
  • 4 replies
  • 0 likes
  • 26366 Views
  • 4 replies
  • 0 likes

Solved!! Can't post a song to instagram stories

Hi there When I try to share a song to instagram stories spotify opens instagram and I just get a blank page on instagram instead of the artwork for the song. I tried reinstalling spotify and instagram to see if that would fix the problem but it pers...

  • Newbie
  • Hi there   When I try to share a song to instagram stories spotify opens instagram and I just get a blank page on instagram instead of the artwork for the song. I tried reinstalling spotify an...
  • Emilia_8
  • Community Legend
  • 1630 Views
  • 1 replies
  • 1 likes
  • 1630 Views
  • 1 replies
  • 1 likes

Superuser Contribution Meldung "Verbindung mit Spotify wird hergestellt" wenn Handy mit Bluetooth verbunden wird

Seit kurzem bekomme ich jedes Mal, wenn ich mein Android/Samsung Smartphone mit einem Bluetooth-Gerät verbinde, die Meldung: Verbindung mit Spotify wird hergestellt. Auch wenn das BT-Gerät gar keine Medienwiedergabe aktiviert hat und die Spotify-App ...

  • Casual Listener
  • Seit kurzem bekomme ich jedes Mal, wenn ich mein Android/Samsung Smartphone mit einem Bluetooth-Gerät verbinde, die Meldung: Verbindung mit Spotify wird hergestellt. Auch wenn das BT-Gerät gar keine ...
  • Peter
  • Spotify Legend
  • 15241 Views
  • 24 replies
  • 5 likes
  • 15241 Views
  • 24 replies
  • 5 likes

Superuser Contribution Starting the get very angry with Spotify. =(

PlanPremiumCountryBrasilDeviceGalaxy S9+Operating SystemAndroid 9 PieMy Question or IssueAbout a week ago I posted my issue here without any success and Spotify continue downloading random playlists. Tried everything so far without any success. Unins...

  • Regular
  • Plan Premium Country Brasil Device Galaxy S9+ Operating System Android 9 Pie My Question or Issue About a week ago I posted my issue here without any success and Spotify continue downloading...
  • Peter
  • Spotify Legend
  • 1502 Views
  • 7 replies
  • 1 likes
  • 1502 Views
  • 7 replies
  • 1 likes

Superuser Contribution Playback takes forever or doesn't work/freezes my phone

PlanPremiumCountryUSA DeviceS7Operating SystemAndoroid 8 My Question or IssueMy library is hosted on an SD card which has good read write ability.Spotify takes forever to play a song when I click on it or sometimes it randomly stops playing or skips/...

  • Regular
  • Plan Premium Country USA  Device S7 Operating System Andoroid 8    My Question or Issue My library is hosted on an SD card which has good read write ability. Spotify takes f...
  • Peter
  • Spotify Legend
  • 706 Views
  • 2 replies
  • 0 likes
  • Crash
    freeze
    loading
    playback
  • 706 Views
  • 2 replies
  • 0 likes

Superuser Contribution connects automatically to other units

PlanPremiumCountrySwedenDeviceSony XperiaOperating System Android 8.0.0 My Question or IssueIt connects aut. to neighbours phone and starts playing their lists. Cant switch back for more then sec. Have empties cache, turned off and on other than loca...

  • Casual Listener
  • Plan Premium Country Sweden Device Sony Xperia Operating System  Android 8.0.0   My Question or Issue It connects aut. to neighbours phone and starts playing their lists. Cant swi...
  • Peter
  • Spotify Legend
  • 591 Views
  • 4 replies
  • 0 likes
  • 591 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify Connect

Somehow my I'm getting disturbed by other Spotify Users. The case is this. I want to my music but when I'm online somehow my phone asks me if would change to another device listening this music. It's the same case when case when I'm at home and I'm c...

  • Casual Listener
  • Somehow my I'm getting disturbed by other Spotify Users. The case is this. I want to my music but when I'm online somehow my phone asks me if would change to another device listening this music. It's...
  • Peter
  • Spotify Legend
  • 335 Views
  • 1 replies
  • 1 likes
  • 335 Views
  • 1 replies
  • 1 likes

Solved!! Cannot share Spotify music on Instagram.

PlanPremiumCountryItalyDeviceHuawei P10 liteOperating SystemAndroid My Question or IssueI cannot share Spotify Music on Instagram. When I press the "share on instagram" option, instagram shows me this screen:

  • Casual Listener
  •   Plan Premium Country Italy Device Huawei P10 lite Operating System Android    My Question or Issue I cannot share Spotify Music on Instagram. When I press the "share on in...
  • Emilia_8
  • Community Legend
  • 1452 Views
  • 5 replies
  • 9 likes
  • Instagram Stories
    Share crash
    Sharing to Instagram Story Not Working
  • 1452 Views
  • 5 replies
  • 9 likes

Sharing music on Instagram Stories

I recently installed Spotify through my Facebook account and I can't share music on IG stories. I can do it on all the other options except IG stories. After choosing IG stories, it goes straight to the camera on IG but the screen in black and I can'...

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  • Newbie
  • I recently installed Spotify through my Facebook account and I can't share music on IG stories. I can do it on all the other options except IG stories.   After choosing IG stories, it goes str...
  • Emilia_8
  • Community Legend
  • 1477 Views
  • 3 replies
  • 7 likes
  • 1477 Views
  • 3 replies
  • 7 likes

Superuser Contribution Album covers fail to download completely.

PlanPremiumCountryUSADeviceMoto G5s, Droid Maxx (dug it up to rule out the G5s)Operating SystemAndroid Oreo, Android 4.4.4 My Question or IssueSpotify staff, For around 3-4 weeks, nearly all of the album covers don't finish downloading. Happens when ...

  • Newbie
  •   Plan Premium Country USA Device Moto G5s, Droid Maxx (dug it up to rule out the G5s) Operating System Android Oreo, Android 4.4.4   My Question or Issue Spotify staff,   ...
  • Peter
  • Spotify Legend
  • 596 Views
  • 1 replies
  • 0 likes
  • Album Cover
    Connection issues
  • 596 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle and repeat buttons bug

PlanPremiumCountryFinlandDeviceOneplus 7 ProOperating SystemAndroid 10, Oneplus Open beta 4Spotify version8.5.29.828My Question or IssueShuffle and repeat button are not in main screen.I found those on three dot menu. You can't press those and you on...

  • Music Fan
  • Plan Premium Country Finland Device Oneplus 7 Pro Operating System Android 10, Oneplus Open beta 4 Spotify version 8.5.29.828 My Question or Issue Shuffle and repeat button are not in ...
  • Guido
  • Spotify Legend
  • 1117 Views
  • 4 replies
  • 0 likes
  • bug
  • 1117 Views
  • 4 replies
  • 0 likes

Broken song/cover images

PlanPremiumCountryMalaysia DeviceOppo F1s My Question or IssueSome of my songs have album/cover images that are partly whited out/broken. They are whited out to varying degrees. Spotify Desktop is working fine but the issue is with the mobile app. On...

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  • Newbie
  • Plan Premium Country Malaysia   Device Oppo F1s   My Question or Issue Some of my songs have album/cover images that are partly whited out/broken. They are whited out to varying de...
  • 546 Views
  • 0 replies
  • 0 likes
  • 546 Views
  • 0 replies
  • 0 likes

Crashing Mid-Song

PlanPremiumCountryUSADeviceGalaxy S8Operating SystemAndroid My Question or IssueMy app keeps crashing mid song every single time I play music. I have to close the app and re-launch again. It does it almost every time I switch playlist. It started hap...

  • Newbie
  •   Plan Premium Country USA Device Galaxy S8 Operating System Android   My Question or Issue My app keeps crashing mid song every single time I play music. I have to close the app...
  • osornios
  • Spotify Star
  • 2437 Views
  • 1 replies
  • 0 likes
  • 2437 Views
  • 1 replies
  • 0 likes

Queue randomly disappears

Plan Premium Country Turkey Device Samsung Galaxy J8 My Question or Issue I made a queue with over 30+ songs and I kept adding as I was listening. I closed the app, came back like half an hour later to listen to music and my last played/paused song w...

  • Newbie
  • Plan Premium Country Turkey Device Samsung Galaxy J8   My Question or Issue I made a queue with over 30+ songs and I kept adding as I was listening. I closed the app, came back l...
  • osornios
  • Spotify Star
  • 571 Views
  • 1 replies
  • 1 likes
  • bug
  • 571 Views
  • 1 replies
  • 1 likes

Sharing to Instagram stories

PlanPremiumCountry DeviceSamsung Galaxy 9+ My Question or IssueSharing songs, albums, or podcasts will instead open the camera instead of the track appearing on the story editor. Like another user before me, I tried reinstallation of both apps, which...

  • Newbie
  • Plan Premium Country   Device Samsung Galaxy 9+   My Question or Issue Sharing songs, albums, or podcasts will instead open the camera instead of the track appearing on the story e...
  • Emilia_8
  • Community Legend
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

[Android] "No internet connection available"

Hello,Spotify has worked fine for years, but over the past few months I've started seeing the "No Internet connection available" message much more consistently despite having both a cell and wifi connection (I'm posting from that phone right now with...

  • Regular
  • Hello, Spotify has worked fine for years, but over the past few months I've started seeing the "No Internet connection available" message much more consistently despite having both a cell and wifi c...
  • 385 Views
  • 0 replies
  • 4 likes
  • 385 Views
  • 0 replies
  • 4 likes

Music pausing when screen is off

PlanPremiumCountryCanadaDeviceSamsung Galaxy S10 My Question or IssueThere are times that when my phone screen is off, the music will pause. Turning the screen back on resumes the song, but it will pause again as soon as the screen fades to black. I'...

  • Visitor
  •   Plan Premium Country Canada Device Samsung Galaxy S10   My Question or Issue There are times that when my phone screen is off, the music will pause. Turning the screen back on re...
  • Marruu89
  • Newbie
  • 995 Views
  • 1 replies
  • 1 likes
  • Android
    pausing
  • 995 Views
  • 1 replies
  • 1 likes

Spotify Premium slow and constantly loading...

I've been meaning to troubleshoot this for some time now and finally have had enough of it. It seems like that Spotify Premium has become pretty unbearable at times when trying to do simple things like play an album or view an album. When I click on ...

  • Visitor
  • I've been meaning to troubleshoot this for some time now and finally have had enough of it. It seems like that Spotify Premium has become pretty unbearable at times when trying to do simple things li...
  • 380 Views
  • 0 replies
  • 1 likes
  • 380 Views
  • 0 replies
  • 1 likes

Downloaded songs keep getting deleted

PlanFamily PremiumCountryGreeceDeviceLg G6Operating SystemAndroid 9, Stock, No root My Question or Issue Hello there!I have been noticing a weird issue. I have like ~2500 songs downloaded. Everytime i reboot my phone they just dissapear. The songs ar...

  • Visitor
  • Plan Family Premium Country Greece Device Lg G6 Operating System Android 9, Stock, No root   My Question or Issue   Hello there! I have been noticing a weird issue. I have like ...
  • 461 Views
  • 0 replies
  • 0 likes
  • 461 Views
  • 0 replies
  • 0 likes

can't post spotify playlist on Instagram Stories

Plan: PremiumCountry: Austria Device: Huawei P30Operating System: Android I am trying to share a Spotify playlist on Instagram but it is not in the options for sharing. I can share to WhatsApp or Facebook, but cant share to Instagram Stories! I have ...

  • Gig Goer
  • Plan: Premium Country: Austria   Device: Huawei P30 Operating System: Android   I am trying to share a Spotify playlist on Instagram but it is not in the options for sharing. I c...
  • hinterhofrecord
  • Gig Goer
  • 903 Views
  • 1 replies
  • 0 likes
  • 903 Views
  • 1 replies
  • 0 likes

Seriously Considering Leaving Spotify

PlanPremiumCountryUnited StatesDeviceGoogle Pixel 3Operating SystemAndroid 10 I am seriously thinking about canceling my Spotify premium account and switching to something else. The last month or so, the mobile app has been incredibly buggy. It frequ...

  • Casual Listener
  • Plan Premium Country United States Device Google Pixel 3 Operating System Android 10   I am seriously thinking about canceling my Spotify premium account and switching to something else...
  • Redinferno
  • Regular
  • 984 Views
  • 5 replies
  • 3 likes
  • 984 Views
  • 5 replies
  • 3 likes