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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6118 Views

0 replies

7 likes

  • 6118 Views
  • 0 replies
  • 7 likes

Bluetooth controls not working for JVC KD-X340BTS

PlanPremiumCountryU.S.DeviceOnePlus 6Operating SystemAndroid Oxygen My Question or IssueThe Bluetooth controls skip/pause do not work for my car stereo. I tried another music streaming platform Google play music and it works perfectly. I have tried r...

Casual Listener

Plan Premium Country U.S. Device OnePlus 6 Operating System Android Oxygen   My Question or Issue The Bluetooth controls skip/pause do not work for my car stereo. I tried another ...

472 Views

0 replies

0 likes

  • 472 Views
  • 0 replies
  • 0 likes

Android App Doesn't Stay Signed In - Losing All Offline Music Every Time. Sick Of It.

PREMIUMUKANDROID My SD card became corrupt so I lost all of my offline music. Finally loaded 3000 songs for offline on to new SD card. Go to gym. It had signed me out. Managed to download one small playlist on the gyms crappy free wifi. Went up to gy...

Casual Listener

PREMIUM UK ANDROID    My SD card became corrupt so I lost all of my offline music. Finally loaded 3000 songs for offline on to new SD card. Go to gym. It had signed me out. Managed to d...

osornios

Spotify Star

786 Views

1 replies

0 likes

Android
signed out
  • 786 Views
  • 1 replies
  • 0 likes

Solved!! Problemas com a área de informações

PlanoPremium PaísBrasilDispositivoRedmi note 8 proSistema operacionalAndroid 9 Minha pergunta ou problemaQuando aperto nos três pontinhos de qualquer lugar no aplicativo, seja de uma música ou playlist, o aplicativo trava e não faz mais nada. Então é...

Casual Listener

  Plano Premium  País Brasil Dispositivo Redmi note 8 pro Sistema operacional Android 9   Minha pergunta ou problema Quando aperto nos três pontinhos de qualquer lugar no ap...

user-removed

Not applicable

3957 Views

16 replies

22 likes

  • 3957 Views
  • 16 replies
  • 22 likes

App froze after pressing the more menu on a track

PlanFree CountryIndonesia Device(Xiaomi Redmi 6A) Operating System(Android Pie.) My Question or IssueI've been using the app since 2017, but i got to actively use it as of June 2019. Pressing the "More" menu on a playlist or a track always went great...

Casual Listener

Plan Free   Country Indonesia   Device (Xiaomi Redmi 6A)   Operating System (Android Pie.)   My Question or Issue I've been using the app since 2017, but i got to act...

Luan

Spotify Star

654 Views

3 replies

0 likes

Android
bug
tracks
  • 654 Views
  • 3 replies
  • 0 likes

Offline Content order

PlanPremiumCountryGermanyDeviceSony Xperia Xz2 CompactOperating SystemAndroid 9App Version8.5.29. 828 My Question or IssueHey Guys,the order of my downloaded playlists and albums in offline mode switched from top to bottom. So it shows all artists fr...

Visitor

Plan Premium Country Germany Device Sony Xperia Xz2 Compact Operating System Android 9 App Version 8.5.29. 828   My Question or Issue Hey Guys, the order of my downloaded playlists ...

ardacebi

Composer

458 Views

1 replies

0 likes

  • 458 Views
  • 1 replies
  • 0 likes

Music stops and starts during playing.

PlanPremiumCountryNorwayDeviceSamsung s8 and samsung s10Operating SystemAndroid Oreo My Question or IssueThe music stops and starts, and stop en starts, during playing music while the phone is not aktive in use. If i hold the phone and use it, it pla...

Newbie

  Plan Premium Country Norway Device Samsung s8 and samsung s10 Operating System Android Oreo   My Question or Issue The music stops and starts, and stop en starts, during p...

Luan

Spotify Star

918 Views

7 replies

2 likes

  • 918 Views
  • 7 replies
  • 2 likes

Vibrating between songs and on startup of app

Does anyone know how to disable vibration notifications on Spotify on Android app? Running Android 9 and newest version of Spotify. I'm looking to disable the haptic function of the notification within the app itself. I would like to keep the playbac...

Casual Listener

Does anyone know how to disable vibration notifications on Spotify on Android app? Running Android 9 and newest version of Spotify.   I'm looking to disable the haptic function of the notifica...

ys20q0bw-_sko

Casual Listener

2523 Views

2 replies

2 likes

  • 2523 Views
  • 2 replies
  • 2 likes

Randomly stops

For some reason over the last month, my spotify likes to just pause until I pull my phone out my pocket. At first I thought maybe my bluetooth headphones were broken but it works perfectly so long as my screen is on then it stops. It likes to pause r...

Casual Listener

For some reason over the last month, my spotify likes to just pause until I pull my phone out my pocket.    At first I thought maybe my bluetooth headphones were broken but it works perfe...

ClaudioAlves

Casual Listener

1066 Views

2 replies

2 likes

  • 1066 Views
  • 2 replies
  • 2 likes

Song stops playing after 10 seconds

PlanPremiumCountryUSADeviceGoogle Pixel 3aOperating SystemAndroid 10 My Question or IssueSongs stop playing after 10 seconds. This seems to be random which songs play normally and which only play for 10 seconds. I logged out and logged back in, resta...

Newbie

Plan Premium Country USA Device Google Pixel 3a Operating System Android 10   My Question or Issue Songs stop playing after 10 seconds. This seems to be random which songs play normall...

osornios

Spotify Star

1572 Views

1 replies

0 likes

  • 1572 Views
  • 1 replies
  • 0 likes

Superuser Contribution (SOLVED) Spotify Freezes on Xiaomi

PlanFree/PremiumCountry Device(Xiaomi Red mi Note 9 Pro)Operating System(Android Pie) My Question or IssueI own a Xiaomi Redmi Note 8 Pro and the Spotify freezes completely 'everytime' when touching any of the 3 buttons menu on the app. The song keep...

Casual Listener

Plan Free/Premium Country   Device (Xiaomi Red mi Note 9 Pro) Operating System (Android Pie)    My Question or Issue I own a Xiaomi Redmi Note 8 Pro and the Spotify freezes ...

Jeremy

Spotify Legend

26159 Views

32 replies

19 likes

Xiaomi
  • 26159 Views
  • 32 replies
  • 19 likes

Solved!! how to jump to a middle of a track ??

how to jump to a middle of a track ?? where is the slider to move to a middle of a track ? how to pause the track ??? (yes, i can do that from my phones) PlanPremiumCountry Devicesamsung a40Operating Systemand9

Music Fan

how to jump to a middle of a track ??   where is the slider to move to a middle of a track ? how to pause the track ??? (yes, i can do that from my phones)       Plan Premi...

Luan

Spotify Star

577 Views

1 replies

0 likes

  • 577 Views
  • 1 replies
  • 0 likes

Songs stop playing when phone screen locks

PlanPremiumCountryUSADeviceSamsung Galaxy S10Operating SystemAndroid 9 My Question or IssueWhile playing songs on my phone, as soon as the screen times out - and locks (screen goes dark) - the song stops playing. Then I have to wake up the screen/pho...

Visitor

Plan Premium Country USA Device Samsung Galaxy S10 Operating System Android 9   My Question or Issue While playing songs on my phone, as soon as the screen times out - and locks (scree...

osornios

Spotify Star

6238 Views

1 replies

3 likes

Android
controls
Galaxy S10
Lock Screen Issues
Samsung
screen lock
songs stop
  • 6238 Views
  • 1 replies
  • 3 likes

I can't share music

PlanPremiumCountryBrazilDeviceXiaomi Redmi 6Operating SystemAndroid Pie My Question or IssueTouching the three dots stops the application and no longer responds

Casual Listener

Plan Premium Country Brazil Device Xiaomi Redmi 6 Operating System Android Pie   My Question or Issue Touching the three dots stops the application and no longer responds

Luan

Spotify Star

447 Views

3 replies

0 likes

  • 447 Views
  • 3 replies
  • 0 likes

Solved!! Songs requested by voice always autoplay (even with Autoplay turned off)

PlanPremiumCountryUnited StatesDevicePixel 2 XLOperating SystemAndroid 10 My Question or IssueWhen I'm in the car and I request a song via either Alexa or Google Assistant (both of which are on my phone), Spotify will continue playing music even afte...

Regular

Plan Premium Country United States Device Pixel 2 XL Operating System Android 10   My Question or Issue When I'm in the car and I request a song via either Alexa or Google Assistant (b...

-dreadpirate-

Regular

1520 Views

2 replies

1 likes

  • 1520 Views
  • 2 replies
  • 1 likes

UI elements and text very small on a tablet

PlanPremiumDeviceSamsung Galaxy Tab Pro 8.4 (SM-T320)Operating System Android 7.1.2 My Question or IssueSince last few updates UI elements and text on my tablet became very small. Now they are in fact smaller than on my phone (see below) with a lot o...

Regular

Plan Premium Device Samsung Galaxy Tab Pro 8.4 (SM-T320) Operating System  Android 7.1.2   My Question or Issue Since last few updates UI elements and text on my tablet became very ...

rushlife

Casual Listener

2605 Views

3 replies

1 likes

UI scaling
  • 2605 Views
  • 3 replies
  • 1 likes

Playlist order

PlanPremiumCountryAustraliaDeviceSamsung A20Operating SystemAndroid Oreo My Question or IssueI have noticed recently that the look of the lists of playlists in the Android app has changed. It looks bigger and less aesthetically pleasing. About the sa...

Music Fan

Plan Premium Country Australia Device Samsung A20 Operating System Android Oreo   My Question or Issue I have noticed recently that the look of the lists of playlists in the Andro...

osornios

Spotify Star

651 Views

1 replies

0 likes

  • 651 Views
  • 1 replies
  • 0 likes

Solved!! [solved] Shuffle play only

Hello everyone, at first, let's start with the basic infos;PlanPremiumCountryFranceDeviceHuawei p30 liteOperating SystemAndroid 9 Now for the problem: since the 28/10, I can't select the music I want to listen anymore. On every album, artists and Pla...

Casual Listener

Hello everyone, at first, let's start with the basic infos; Plan Premium Country France Device Huawei p30 lite Operating System Android 9   Now for the problem: since the 28/10, I can'...

Azaberym

Casual Listener

826 Views

1 replies

1 likes

  • 826 Views
  • 1 replies
  • 1 likes

Shuffle is the only option

PlanPremiumCountry DeviceSamsung Galaxy A50Operating SystemAndroid 9 My Question or IssueOn certain artists, albums and playlists the Shuffle button is the only option. I can toggle the Shuffle icon on the playing now screen but it has no effect. I h...

Newbie

Plan Premium Country   Device Samsung Galaxy A50 Operating System Android 9   My Question or Issue On certain artists, albums and playlists the Shuffle button is the only option. ...

Yakubecek

Casual Listener

2755 Views

14 replies

14 likes

  • 2755 Views
  • 14 replies
  • 14 likes

Solved!!Superuser Contribution Not seeing any artists discography on my samsung A50 as of pm 28/10/2019

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

jumptolibc

Casual Listener

1000 Views

4 replies

0 likes

No discographies on artists pages
  • 1000 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium change to shuffle only on android

So I've had Premium for Students for ages and today something stange happened, suddently i'm able to play on shuffle mode only everything I haven't downloaded, even stranger when i enter an artist page it's all blank except for the big green button s...

Visitor

  So I've had Premium for Students for ages and today something stange happened, suddently i'm able to play on shuffle mode only everything I haven't downloaded, even stranger when i enter an a...

Guido

Spotify Legend

644 Views

2 replies

5 likes

  • 644 Views
  • 2 replies
  • 5 likes