Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
196209 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
538014 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
444139 Views
565 replies
37 likes
I install the old apk version and its great for a few weeks give or take, but I'll open it occasionally and it's back to the new version...what am I missing? It only recently started but before it stayed locked in. Is there somewhere in the app that ...
I install the old apk version and its great for a few weeks give or take, but I'll open it occasionally and it's back to the new version...what am I missing? It only recently started but before...
Regular
684 Views
1 replies
0 likes
PlanPremiumCountry: Canada Device(Sony Xperia)Operating System(Andriod) My Question or IssueSomehow today after I logged off my Instagram account and back on, my option for sharing from the Spotify app to my Instagram stories disappeared and I was le...
Plan Premium Country: Canada Device (Sony Xperia) Operating System (Andriod) My Question or Issue Somehow today after I logged off my Instagram account and back on, my...
Spotify Legend
590 Views
1 replies
0 likes
My partner and I share a Family Premium account and use Spotify on two android mobile devices. The problem is with my phone, a Google Pixel 3. Spotify only lets me download a limited number of albums - maybe forty or so - before it tells me I've reac...
My partner and I share a Family Premium account and use Spotify on two android mobile devices. The problem is with my phone, a Google Pixel 3. Spotify only lets me download a limited n...
584 Views
0 replies
0 likes
Hey, I know, I'm not the First guy Posting that topic, but non of the advices helped me. I cannot run the spotify app on my android device. One second After startup (showing the gray screen with the spotify icon) the app crashes.I reinstalled several...
Hey, I know, I'm not the First guy Posting that topic, but non of the advices helped me. I cannot run the spotify app on my android device. One second After startup (showing the gray screen ...
Spotify Legend
2844 Views
1 replies
1 likes
PlanPremiumCountrySingaporeDeviceSamsung S9Operating SystemLatest android and security update My Question or IssueRecently since the new update when opening full screen applications such as games, spotify stops playback and doesn't show up in the nav...
Plan Premium Country Singapore Device Samsung S9 Operating System Latest android and security update My Question or Issue Recently since the new update when opening full screen...
Spotify Legend
1052 Views
1 replies
0 likes
In settings I chose the option to store my downloads on the external SD card. It happens regularly that this option is undone. Without changing it, in storage settings the option internal storage is marked and my downloads start over again - with the...
In settings I chose the option to store my downloads on the external SD card. It happens regularly that this option is undone. Without changing it, in storage settings the option internal storage is ...
409 Views
0 replies
0 likes
PlanPremiumCountryMalta Device(iPhone 6, Samsung Galaxy 7, Macbook Pro mid 2015)Operating System(iOS 12, Android, MacosX) My Question or Issue When iPhone or the MacBook plays the music and all 3 devices are connected through WiFi on the home network...
Plan Premium Country Malta Device (iPhone 6, Samsung Galaxy 7, Macbook Pro mid 2015) Operating System (iOS 12, Android, MacosX) My Question or Issue When iPhone or th...
476 Views
0 replies
0 likes
Hi Spotify,I've been having a problem with the like button on notification panel for couple of weeks now.The like button on the notification banner just isn't working anymore. In order to like a song I have to open the app itself.Everything else on t...
Hi Spotify, I've been having a problem with the like button on notification panel for couple of weeks now. The like button on the notification banner just isn't working anymore. In order to like a ...
Casual Listener
2038 Views
6 replies
4 likes
Halloo,Habe eine frage zur zufälliger wiedergabe/shuffle. Kann es sein das es nur die best of songs abspielt. Mir ist aufgefallen dass, wenn ich bei intepreten auf shuffle gehe, nach ca. 20 songs die playlist wieder von vorne beginnt. Obwohl es doch ...
Halloo, Habe eine frage zur zufälliger wiedergabe/shuffle. Kann es sein das es nur die best of songs abspielt. Mir ist aufgefallen dass, wenn ich bei intepreten auf shuffle gehe, nach ca. 20 songs d...
365 Views
0 replies
0 likes
PlanPremiumCountryNorwayDeviceHuawei P20 ProOperating SystemAndroid 9.00.2 My Question or Issue: I'm using Huawei P20 Pro for streaming and handsfree calling in my Audi A6 with MMI2 high and Dension Gateway 500S BT http://www.dension.com/automotive/p...
Plan Premium Country Norway Device Huawei P20 Pro Operating System Android 9.00.2 My Question or Issue: I'm using Huawei P20 Pro for streaming and handsfree calling in my Aud...
Music Fan
1009 Views
3 replies
1 likes
PlanPremiumCountryGermanyDevice(Huawei PSmart 2019) My Question or IssueSome time in the last 6 hours the "Start"-View changed and completely removed the "Für dich erstellt"(created for you) section. Other (unwanted) categories have taken their place...
Plan Premium Country Germany Device (Huawei PSmart 2019) My Question or Issue Some time in the last 6 hours the "Start"-View changed and completely removed the "Für dich erstellt"(crea...
Community Legend
1264 Views
1 replies
0 likes
Spotify works normal, I´m listening to the songs when suddenly the app closes, without any error message. I´ve already try to reinstall, to remove de SD card and it continues happening.Sometimes I don´t even can listening ONE song until the end that ...
Spotify works normal, I´m listening to the songs when suddenly the app closes, without any error message. I´ve already try to reinstall, to remove de SD card and it continues happening.Sometimes I do...
Regular
1575 Views
6 replies
1 likes
PlanPremiumCountryUSADeviceSamsung Galaxy Note 9Operating SystemAndroid Oreo, latest My Question or IssueThe new changes force on us a GIGANTIC podcast button that is informationally intrusive to the experience of using the Android app. It serves as ...
Plan Premium Country USA Device Samsung Galaxy Note 9 Operating System Android Oreo, latest My Question or Issue The new changes force on us a GIGANTIC podcast button that is in...
Regular
1067 Views
6 replies
0 likes
Hallo zusammen, hatte bei Spotify bisher immer nur einen Premium Account und habe diesen mit meiner Freundin geteilt. Sie kam auf mich zu und meinte es stürzt in unregelmäßigen Abständen ständig ab und man müsste Spotify dann immerwieder neustarten. ...
Hallo zusammen, hatte bei Spotify bisher immer nur einen Premium Account und habe diesen mit meiner Freundin geteilt. Sie kam auf mich zu und meinte es stürzt in unregelmäßigen Abständen stä...
1275 Views
0 replies
0 likes
Phone: Pixel 3OS: Android 10 with the November 5 patchSpotify version: 8.5.33.831 There is a bug in the latest Android Spotify app. The Spotify app, without warning, with no notifications, and no user actions will randomly pause any audio media playi...
Phone: Pixel 3 OS: Android 10 with the November 5 patch Spotify version: 8.5.33.831 There is a bug in the latest Android Spotify app. The Spotify app, without warning, with no notification...
Roadie
1240 Views
4 replies
0 likes
PlanPremiumCountryNetherlands Device Samsung Galaxy 9Operating SystemAndroid 10 My Question or IssueSpotify app worked well, until one day I could not go online anymore. The app shut itself down when I tried. I installed the app again, updated OS etc...
Plan Premium Country Netherlands Device Samsung Galaxy 9 Operating System Android 10 My Question or Issue Spotify app worked well, until one day I could not go online a...
Casual Listener
713 Views
2 replies
0 likes
Hi -Whenever I try to play anything - album or playlist - through android auto, the songs always play in shuffle mode NEVER in their actual order. Even worse, when I try to play an album from my library, not only will it play a random song, but it wi...
Hi - Whenever I try to play anything - album or playlist - through android auto, the songs always play in shuffle mode NEVER in their actual order. Even worse, when I try to play an album from my li...
637 Views
0 replies
0 likes
PremiumUSASamsung Galaxy S7 EdgeAndroid 8.0 On both my Google Home and Google Home Mini speakers, Spotify will not connect or play any music saved to my library. For example, if I select an album I have saved or downloaded on my phone, it will play f...
Premium USA Samsung Galaxy S7 Edge Android 8.0 On both my Google Home and Google Home Mini speakers, Spotify will not connect or play any music saved to my library. For example, ...
Casual Listener
1551 Views
1 replies
3 likes
Hallo, ich nutze Spotify (Premium Account) vorwiegend über die App mit meinem Samsung Galaxy A3 (2017) im Auto. Seit einigen Tagen treten folgende Probleme auf:Songs werden ohne Ton abgespielt, bzw. wenn überhaupt ein paar Takte Musik ertönen, spring...
Hallo, ich nutze Spotify (Premium Account) vorwiegend über die App mit meinem Samsung Galaxy A3 (2017) im Auto. Seit einigen Tagen treten folgende Probleme auf: Songs werden ohne Ton ...
Visitor
7979 Views
5 replies
2 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSADeviceMoto G6Operating SystemAndroid My Question or IssueSpotify plays with my alarms, but recently after I tur...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country USA Device Moto G6 Operating System Android  ...
Visitor
2094 Views
4 replies
1 likes
