Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountry IrelandDeviceSamsung galaxy A5Operating system ?My Question or Issue Hi ....i have been using premium for a year now and im getting **bleep** of because last week this started happening and it wont stop. Everytime i play a song . I...
Plan Premium Country Ireland Device Samsung galaxy A5 Operating system ? My Question or Issue Hi ....i have been using premium for a year now and im getting **bleep** of be...
Visitor
2801 Views
6 replies
0 likes
PlanPremiumCountryCanadaDeviceOneplus 6 Operating SystemAndroid 10.3.1 My Question or IssueI factory reset my phone, reinstalled the app, basically got a new phone but the app has this weird bug not found anywhere else on my phone. When I open the ap...
Plan Premium Country Canada Device Oneplus 6 Operating System Android 10.3.1 My Question or Issue I factory reset my phone, reinstalled the app, basically got a new phone but t...
Casual Listener
889 Views
2 replies
0 likes
PlanPemium (Family) CountryAustria DeviceHuawei Mate 10 LiteOperating SystemAndroid 8.0.0 My Question or IssueWhile listening to my Mix of the Week Playlist i realized the heart button on the notification window of android does not react. Verfied wit...
Plan Pemium (Family) Country Austria Device Huawei Mate 10 Lite Operating System Android 8.0.0 My Question or Issue While listening to my Mix of the Week Playlist...
Music Fan
1534 Views
5 replies
1 likes
PlanPremiumCountryPHDeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueAfter updating yesterday to 8.5.41.344, I can't play anything except for the cached songs so I tried to reinstall it in PlayStore same thing the play button will sh...
Plan Premium Country PH Device Samsung Galaxy 8 Operating System Android My Question or Issue After updating yesterday to 8.5.41.344, I can't play anything except for the cached song...
Moderator
819 Views
2 replies
0 likes
Hello,I'm a premium paying member so I should not get any ads. Started listening to podcasts today for the first time on Spotify and some of them have ads added to the audio. Shoulden't podcasts also be ad-free?
Hello, I'm a premium paying member so I should not get any ads. Started listening to podcasts today for the first time on Spotify and some of them have ads added to the audio. Shoulden't podcasts al...
Community Legend
386 Views
1 replies
0 likes
PlanPremiumCountryIsraelDeviceXiaomi Redmi 6Operating SystemMIUI v10.4.4 My Question or Issuethe lock-screen notification does not appear to respond to the like\dislike buttons. Clicking on either of these options does nothing. I tried both restartin...
Plan Premium Country Israel Device Xiaomi Redmi 6 Operating System MIUI v10.4.4 My Question or Issue the lock-screen notification does not appear to respond to the like\dislike butto...
Moderator
849 Views
4 replies
2 likes
PlanPremiumCountryUnited Kingdom, EnglandDeviceSony Xperia XZ PremiumOperating SystemOreo My Question or IssueFor months now my car controls do not work with spotify anymore. I have a brand new MINI Cooper since a year ago and for roughly 6 months fr...
Plan Premium Country United Kingdom, England Device Sony Xperia XZ Premium Operating System Oreo My Question or Issue For months now my car controls do not work with spotify anymore....
615 Views
0 replies
0 likes
So looks like there was a podcast update to the app? The app displayed an info message about the update, but then it went away. What did I miss? I didn't want to dismiss the new information about the podcast update! Help!
So looks like there was a podcast update to the app? The app displayed an info message about the update, but then it went away. What did I miss? I didn't want to dismiss the new information about the...
Community Legend
353 Views
2 replies
0 likes
PlanFree/PremiumCountry DeviceSamsung galaxy S7Operating SystemAndroid My Question or IssueAs listed in the title. Email says it offers three months free, click the link it takes you to the payment page where all plans only offer one month free. Wann...
Plan Free/Premium Country Device Samsung galaxy S7 Operating System Android My Question or Issue As listed in the title. Email says it offers three months free, click the link...
Spotify Legend
346 Views
1 replies
0 likes
I am unable to queue downloaded songs to my playlist when I am offline or don't have cell service. When trying to queue, I am met with the message "please go online to view this menu" referring to the menu to add the song to another playlist, queue t...
I am unable to queue downloaded songs to my playlist when I am offline or don't have cell service. When trying to queue, I am met with the message "please go online to view this menu" referring to th...
Spotify Legend
1819 Views
1 replies
1 likes
PlanPremiumCountryUSDevicePixel 4 / Honda Civic Touring 2019 HeadunitOperating SystemAndroid 10 My Question or IssueI'm wondering if there's a way to change the buttons that show up on the car screen in Android Auto. I'm trying to build up my library...
Plan Premium Country US Device Pixel 4 / Honda Civic Touring 2019 Headunit Operating System Android 10 My Question or Issue I'm wondering if there's a way to change the buttons that ...
934 Views
0 replies
2 likes
PlanPremiumCountryUS DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueCan't like a song after the newest update. This box behind the lyrics is blocking me from liking the song. I can't close it or do anything besides go to the n...
Plan Premium Country US Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue Can't like a song after the newest update. This box behind the lyrics ...
Spotify Legend
446 Views
1 replies
0 likes
PlanPremiumDeviceNeffos X1 Lite (Android)My Question or IssueAfter setting up my SD card, clearing Spotify data, deleting and redownloadI download songs which are being stored in the sd card, the problem here is that once they are downloaded I go off...
Plan Premium Device Neffos X1 Lite (Android) My Question or Issue After setting up my SD card, clearing Spotify data, deleting and redownloadI download songs which are being stored in the sd car...
Spotify Legend
327 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUK DeviceSamsung, its like 3 years old nowOperating SystemThe newest android system?? My Question or IssueSuddenly...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country UK Device Samsung, its like 3 years old now O...
Spotify Legend
1095 Views
1 replies
1 likes
PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy S10Operating SystemAndroid 10 My Question or IssueEvery time I add something to queue I see a weird bug with duplicates, wrong tracks adding, which can lead to player crash. I have tried updating t...
Plan Premium Country United Kingdom Device Samsung Galaxy S10 Operating System Android 10 My Question or Issue Every time I add something to queue I see a weird bug with duplicates, ...
Spotify Legend
321 Views
1 replies
0 likes
Adquiri o produto com cartao de credito,onde ja foi debitado,porem ja atualizei o aplicativo e ainda nao sou premium... so fiquei na duvida pq fiz todo cadasro no meu nome e o cartao de credito de outra pessoa,help
Adquiri o produto com cartao de credito,onde ja foi debitado,porem ja atualizei o aplicativo e ainda nao sou premium... so fiquei na duvida pq fiz todo cadasro no meu nome e o cartao de credito de ou...
Spotify Legend
663 Views
3 replies
0 likes
I have Spotify family premium for Android on good pixel 3 phone. Lately I realized that I am not able to share my song to instagram story. I have already tried deleting and reinstalling both instagram and Spotify, and also deleting the cache in the s...
I have Spotify family premium for Android on good pixel 3 phone. Lately I realized that I am not able to share my song to instagram story. I have already tried deleting and reinstalling both instagra...
Composer
829 Views
1 replies
1 likes
PlanPremiumCountryGT DeviceSamsung Galaxy S9 Operating SystemAndroid My Question or IssueI created a stereo speaker pair with my new Amazon Echo devices and it's working fine with my Spotify account, but when another person asks Alexa to play Spotify...
Plan Premium Country GT Device Samsung Galaxy S9 Operating System Android My Question or Issue I created a stereo speaker pair with my new Amazon Echo devices...
Music Fan
3533 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueSo far, everything has worked smoothly. But now I have 8 titles pending in the download list. These have an exclamation mark on the right, at the point where...
Plan Premium Country Germany Device Samsung Galaxy S10 Operating System Android My Question or Issue So far, everything has worked smoothly. But now I have 8 titles pending i...
587 Views
0 replies
0 likes
PlanFree/PremiumCountryUkDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid My Question or IssueUpdated app no longer allows the play queue to be managed (reordering or deleting). Only option is to add (which is hopeless...
Plan Free/Premium Country Uk Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android My Question or Issue Updated app no longer allows the play queue to b...
346 Views
0 replies
0 likes
