Sudden change of playlist

[fede_boru]

Plan

Premium

Country

Argentina

Device

Huawei Mate 9 Lite

Operating System

Android Marshmallow (6.0)

My Question or Issue:

Hello! I'm having a problem both in Android as Windows. I'm listening to a playlist and suddenly the player changes the music to an unknown playlist. At the same time, the volume turns to "Mute". I already uninstalled and reinstalled the app and logged out and back in unsuccesfully. I hope for your answer. Thanks!

[Emilia_8 · Accepted solution]

Hello @fede_boru, 

Thank you for reaching out here in the Community!

If you see suspicious activity on your account, make sure to follow all the steps provided in this support article. 

Take a look at this article as well on how to protect your Spotify account. 

I hope it helps! 

[fede_boru]

Ok @Emilia_8. First I'll try with that. I would never had suspect a problem with the security of the account, but it's worth the shot. If everything goes on properly, I'll take the topic as "Solved". Thank you!

[Emilia_8]

You're welcome @fede_boru 🙂

I hope it solves your issue. 

Let me know how it goes! 

[fede_boru]

I have changed the password and at the moment the problem seems to be solved. Thank you @Emilia_8! 

[Emilia_8]

Hello @fede_boru, 

Thanks for letting me know and for marking my answer as solution!

I'm glad it did the trick. 

Have a great day!