Sudden change of playlist

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Sudden change of playlist

fede_boru
Casual Listener

Plan

Premium

Country

Argentina

Device

Huawei Mate 9 Lite

Operating System

Android Marshmallow (6.0)

 

My Question or Issue:

Hello! I'm having a problem both in Android as Windows. I'm listening to a playlist and suddenly the player changes the music to an unknown playlist. At the same time, the volume turns to "Mute". I already uninstalled and reinstalled the app and logged out and back in unsuccesfully. I hope for your answer. Thanks!

 

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Sudden change of playlist

Emilia_8
Rock Star 10
Rock Star 10

Hello @fede_boru

Thank you for reaching out here in the Community!

If you see suspicious activity on your account, make sure to follow all the steps provided in this support article

 

Take a look at this article as well on how to protect your Spotify account. 

 

I hope it helps! 

Emilia_8Rock Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

5 Replies
Solution!

Re: Sudden change of playlist

Emilia_8
Rock Star 10
Rock Star 10

Hello @fede_boru

Thank you for reaching out here in the Community!

If you see suspicious activity on your account, make sure to follow all the steps provided in this support article

 

Take a look at this article as well on how to protect your Spotify account. 

 

I hope it helps! 

Emilia_8Rock Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Re: Sudden change of playlist

fede_boru
Casual Listener

Ok @Emilia_8. First I'll try with that. I would never had suspect a problem with the security of the account, but it's worth the shot. If everything goes on properly, I'll take the topic as "Solved". Thank you!

Re: Sudden change of playlist

Emilia_8
Rock Star 10
Rock Star 10

You're welcome @fede_boru 🙂

 

I hope it solves your issue. 

Let me know how it goes! 

Emilia_8Rock Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Sudden change of playlist

fede_boru
Casual Listener

I have changed the password and at the moment the problem seems to be solved. Thank you @Emilia_8

 

Re: Sudden change of playlist

Emilia_8
Rock Star 10
Rock Star 10

Hello @fede_boru

 

Thanks for letting me know and for marking my answer as solution!

I'm glad it did the trick. 

 

Have a great day! 

Emilia_8Rock Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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