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Plan
Premium
Country
Argentina
Device
Huawei Mate 9 Lite
Operating System
Android Marshmallow (6.0)
My Question or Issue:
Hello! I'm having a problem both in Android as Windows. I'm listening to a playlist and suddenly the player changes the music to an unknown playlist. At the same time, the volume turns to "Mute". I already uninstalled and reinstalled the app and logged out and back in unsuccesfully. I hope for your answer. Thanks!
Solved! Go to Solution.
Hello @fede_boru,
Thank you for reaching out here in the Community!
If you see suspicious activity on your account, make sure to follow all the steps provided in this support article.
Take a look at this article as well on how to protect your Spotify account.
I hope it helps!
Hello @fede_boru,
Thank you for reaching out here in the Community!
If you see suspicious activity on your account, make sure to follow all the steps provided in this support article.
Take a look at this article as well on how to protect your Spotify account.
I hope it helps!
Ok @Emilia_8. First I'll try with that. I would never had suspect a problem with the security of the account, but it's worth the shot. If everything goes on properly, I'll take the topic as "Solved". Thank you!
I have changed the password and at the moment the problem seems to be solved. Thank you @Emilia_8!
Hello @fede_boru,
Thanks for letting me know and for marking my answer as solution!
I'm glad it did the trick.
Have a great day!
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