Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Timbo6sic6
  • Casual Listener
  • 71195 Views
  • 69 replies
  • 26 likes
  • 71195 Views
  • 69 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 29601 Views
  • 5 replies
  • 0 likes
  • 29601 Views
  • 5 replies
  • 0 likes

artists page not working on win 10

Premiumusawin 10 64 bit i have been having this problem for a long time.i have restated 100s of times.(both) Reinstalled spodfy.exe and spodfy.uwp apps. i have cleared all sopdfy data (app data, user data, local and roaming data, and program data).I ...

wheezs_0-1577200390303.png wheezs_1-1577201028010.png
  • Casual Listener
  • Premium usa win 10 64 bit     i have been having this problem for a long time. i have restated 100s of times.(both) Reinstalled spodfy.exe and spodfy.uwp apps. i have cleared all ...
  • user-removed
  • Not applicable
  • 451 Views
  • 1 replies
  • 0 likes
  • 451 Views
  • 1 replies
  • 0 likes

Music Randomly Changing

PlanPremiumCountryUSDevice(Samsung Galaxy A3)Operating System(Android) My Question or IssueSpotify randomly changing my song after few seconds. Even if i paused the music, its gonna starts again.. Its really annoying and dont let me listen my song. O...

  • Casual Listener
  • Plan Premium Country US Device (Samsung Galaxy A3) Operating System (Android)   My Question or Issue Spotify randomly changing my song after few seconds. Even if i paused the music, it...
  • Emilia_8
  • Community Legend
  • 757 Views
  • 3 replies
  • 0 likes
  • 757 Views
  • 3 replies
  • 0 likes

Superuser Contribution Instagram story sharing not working

PlanPremiumCountryThe NetherlandsDeviceSamsung S10+Operating SystemAndroid 9 My Question or IssueI try to share music on instagram stories and it just freezes into a black screen.

  • Casual Listener
  • Plan Premium Country The Netherlands Device Samsung S10+ Operating System Android 9   My Question or Issue I try to share music on instagram stories and it just freezes into a black sc...
  • Katerina
  • Spotify Legend
  • 8576 Views
  • 5 replies
  • 23 likes
  • 8576 Views
  • 5 replies
  • 23 likes

Spotify Web Player Is Not Working

Hello Friends,Spotify Web player is not working for me. Any idea what could be going wrong with it?

  • Newbie
  • Hello Friends, Spotify Web player is not working for me. Any idea what could be going wrong with it?    
  • cedric_heinrich
  • Casual Listener
  • 516 Views
  • 1 replies
  • 0 likes
  • 516 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error when hiding songs in Genre Radios "Sorry, we can't improve your station right now."

PlanPremiumCountryUKDeviceHuawei P SmartOperating SystemAndroidMy Question or IssueWhen I try to hide a song in a genre radio (the radios you get when you tap 'Play Radio' on a genre's page), I get an error message which says "Sorry, we can't improve...

  • Regular
  • Plan Premium Country UK Device Huawei P Smart Operating System Android My Question or Issue When I try to hide a song in a genre radio (the radios you get when you tap 'Play Radio' on a genr...
  • Guido
  • Spotify Legend
  • 1990 Views
  • 5 replies
  • 7 likes
  • Android
    Hide songs
    Radio
    Radio Stations
  • 1990 Views
  • 5 replies
  • 7 likes

[Android] Playing songs bug

Spoiler (Highlight to read) I don't know how else to describe it. I just can't play songs lol. Every once in awhile I'll be listening to a song, then it just stops. The pause button is still displayed, implying the song is playing but the timeline do...

  • Newbie
  •       I don't know how else to describe it. I just can't play songs lol. Every once in awhile I'll be listening to a song, then it just stops. The pause button is still displayed, i...
  • 1065 Views
  • 0 replies
  • 2 likes
  • Android
  • 1065 Views
  • 0 replies
  • 2 likes

Spotify Overrides Last.fm Scrobbles, publishes the same song multiple times a day

PlanFreeCountryUSA DeviceGoogle Pixel 3 XLOperating SystemAndroid 10 My Question or IssueI was having problems with last.fm publishing a seemingly random song 100+ times a day. It turns out it was Spotify posting the first track of a playlist to the ...

  • Visitor
  • Plan Free Country USA   Device Google Pixel 3 XL Operating System Android 10   My Question or Issue I was having problems with last.fm publishing a seemingly random song 100...
  • 638 Views
  • 0 replies
  • 0 likes
  • last.fm
    last.fm for android
    Last.fm for Spotify
    scrobbling
  • 638 Views
  • 0 replies
  • 0 likes

Superuser Contribution Android switching storage automatically Why has this been fixed yet?

This has been a issue for years, why hasn't the storage auto switch been fixed yet? If I set it to SD card as default why does it still change back to internal and cause my phone to fill up? Come on Spotify, fix this issue PlanPremiumCountryUSADevice...

  • Casual Listener
  • This has been a issue for years, why hasn't the storage auto switch been fixed yet? If I set it to SD card as default why does it still change back to internal and cause my phone to fill up? Come on ...
  • createcat
  • Casual Listener
  • 562 Views
  • 2 replies
  • 0 likes
  • 562 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Inappropriate Daily Mixes

PlanFree/PremiumCountry HungaryDeviceXiaomi MI A1Operating SystemAndroid 8.1 My Question or Issue Dears, Starting from today Daily Mix provided to me daily (all 6 Daily mixes) aren't appropriate and selected based on just some tracks from my Favorite...

  • Casual Listener
  • Plan Free/Premium Country  Hungary Device Xiaomi MI A1 Operating System Android 8.1   My Question or Issue  Dears, Starting from today Daily Mix provided to me daily (all 6 D...
  • Notbobby
  • Casual Listener
  • 1614 Views
  • 5 replies
  • 2 likes
  • 1614 Views
  • 5 replies
  • 2 likes

Presave

None of the below information is required. However, the more you provide the edoasier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10...

  • Casual Listener
  • None of the below information is required. However, the more you provide the edoasier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Mac...
  • 599 Views
  • 0 replies
  • 0 likes
  • 599 Views
  • 0 replies
  • 0 likes

Albums that are unavailable are not greyed out, but still can't be played.

If I get linked to a spotify album that is unavailable in my region, the album will show identical to that of an album that is available. However, if i add the album to my library, it will show the tracks greyed out as intended. Not sure if this is a...

  • Casual Listener
  • If I get linked to a spotify album that is unavailable in my region, the album will show identical to that of an album that is available. However, if i add the album to my library, it will show the t...
  • 389 Views
  • 0 replies
  • 0 likes
  • 389 Views
  • 0 replies
  • 0 likes

STILL can't share to Instagram Stories

PlanPremiumCountryBrazilDevicePixel 3 XLOperating SystemAndroid 10 My Question or IssueIt has been over 1.5 year after the release of this feature, and I still don't have this feature enable. Even with a flagship phone, even with latest version of An...

  • Casual Listener
  • Plan Premium Country Brazil Device Pixel 3 XL Operating System Android 10   My Question or Issue It has been over 1.5 year after the release of this feature, and I still don't have thi...
  • Luan
  • Spotify Star
  • 691 Views
  • 1 replies
  • 4 likes
  • Instagram
    Instagram Stories
  • 691 Views
  • 1 replies
  • 4 likes

Autoplay Doesn't Work

PlanPremiumCountryThailand DeviceGalaxy Note 10Operating SystemAndroid Pie My Question or Issue My Autoplay doesn't work when my playlists end. I'm sure that shuffle and replay button is off and I also turn on autoplay in setting already.

  • Visitor
  • Plan Premium Country Thailand   Device Galaxy Note 10 Operating System Android Pie   My Question or Issue   My Autoplay doesn't work when my playlists end. I'm sure that sh...
  • Luan
  • Spotify Star
  • 479 Views
  • 1 replies
  • 0 likes
  • 479 Views
  • 1 replies
  • 0 likes

Solved!! SD offline downloads lost after reboot. Maybe due to SD mount delay?

PlanPremiumCountry CanadaDeviceSamsung Galaxy Tab SM-T280Operating SystemAndroid 5.1.1 My Question or Issue seems like maybe because my SD is encrypted (built-in Android/device function), and doesn't begin being mounted until I input my password, the...

  • Casual Listener
  • Plan Premium Country  Canada Device Samsung Galaxy Tab SM-T280 Operating System Android 5.1.1   My Question or Issue  seems like maybe because my SD is en...
  • Grasevski
  • Visitor
  • 9081 Views
  • 4 replies
  • 2 likes
  • 9081 Views
  • 4 replies
  • 2 likes

How to run two APKs of Spotify without root?

DeviceGalaxy S8Operating SystemAndroid 9 My Question or IssueDoes anyone know how to run two APKs of Spotify without the use of root? My intention behind this is to run two Spotify accounts without spending time on switching accounts by logging in an...

  • Roadie
  •   Device Galaxy S8 Operating System Android 9   My Question or Issue Does anyone know how to run two APKs of Spotify without the use of root? My intention behind this is to run two S...
  • 816 Views
  • 0 replies
  • 0 likes
  • apk
    two versions
  • 816 Views
  • 0 replies
  • 0 likes

Notification Bar Missing

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid My Question or IssueI've noticed that the Spotify bar that is usually present in the notification bar when the app is running (has the pause and skip ...

  • Casual Listener
  • Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android   My Question or Issue I've noticed that the Spotify bar that is usually...
  • Emilia_8
  • Community Legend
  • 3630 Views
  • 1 replies
  • 1 likes
  • 3630 Views
  • 1 replies
  • 1 likes

Spotify security is a joke

PlanALLCountryALLDeviceALLOperating SystemALL My Question or IssueA lot of my friends have been kicked out of their family plan lately and we have some 13 year old kid running around in school bragging he can sell Spotify for 1$.I also had problems w...

  • Casual Listener
  •   Plan ALL Country ALL Device ALL Operating System ALL   My Question or Issue A lot of my friends have been kicked out of their family plan lately and we have some 13 year old ki...
  • sirgeonie
  • Newbie
  • 4526 Views
  • 4 replies
  • 2 likes
  • 4526 Views
  • 4 replies
  • 2 likes

Bring back three dots Add/modify options in main views.

PlanPremiumCountryNetherlandsDeviceoneplus 3tOperating SystemAndroid 9.0.6 My Question or IssueSince update it is less straight to access... Menu when in artist view to add modify to queue/playlist etc Now process is not optimized and requires multip...

  • Casual Listener
  • Plan Premium Country Netherlands Device oneplus 3t Operating System Android 9.0.6       My Question or Issue Since update it is less straight to access... Menu when in arti...
  • Luan
  • Spotify Star
  • 973 Views
  • 5 replies
  • 0 likes
  • Add options
    Add to Queue
    modifier
  • 973 Views
  • 5 replies
  • 0 likes

Superuser Contribution Connecting to a coworker phone

Hello all,I'm very sad to had to post here, but there is something happening that are already making my experience so bad that I'm considering stop subscribing spotify. Spotify connect is awesome, right?I can control my pc with my phone, send musics ...

  • Casual Listener
  • Hello all, I'm very sad to had to post here, but there is something happening that are already making my experience so bad that I'm considering stop subscribing spotify.   Spotify connect is ...
  • Mario
  • Spotify Legend
  • 1941 Views
  • 8 replies
  • 2 likes
  • Android
    Connect
  • 1941 Views
  • 8 replies
  • 2 likes

Superuser Contribution Add To Homescreen Inconsistent

PlanPremium/FamilyCountryU.S.Device(Samsung Galaxy Tab A 7")Operating System(Android) My Question or IssueMy issue is that this feature has been acting inconsistently, for a while, now. At first, after working fine, it started making some of my playl...

  • Roadie
  • Plan Premium/Family Country U.S. Device (Samsung Galaxy Tab A 7") Operating System (Android)   My Question or Issue My issue is that this feature has been acting inconsistently, for a ...
  • Peter
  • Spotify Legend
  • 806 Views
  • 1 replies
  • 0 likes
  • buttons
    Homescreen icons
  • 806 Views
  • 1 replies
  • 0 likes