Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Mad4music
  • Visitor
  • 32262 Views
  • 62 replies
  • 25 likes
  • 32262 Views
  • 62 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 872536 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 872536 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25175 Views
  • 3 replies
  • 0 likes
  • 25175 Views
  • 3 replies
  • 0 likes

Ridiculously slow Android app

PlanPremiumCountryUSA DeviceSamsung Galaxy Note 8Operating SystemAndroid PieMy IssueFor about 2 weeks now my app has been completely unusable. It doesn't load anything. When I am able to search for a song, artist, or album, it just gets stuck with th...

  • Regular
  • Plan Premium Country USA  Device Samsung Galaxy Note 8 Operating System Android Pie My Issue For about 2 weeks now my app has been completely unusable. It doesn't load anything. When I ...
  • osornios
  • Spotify Star
  • 2200 Views
  • 7 replies
  • 3 likes
  • 2200 Views
  • 7 replies
  • 3 likes

Bluetooth media controls not working

PlanPremiumCountryUnited States DeviceOnePlus 5TOperating SystemAndroid Pie My Question or Issue When I connect my phone to my car's stereo, the media controls only allow me to skip one song until I reconnect to the stereo the next time I drive. I ha...

  • Regular
  • Plan Premium Country United States   Device OnePlus 5T Operating System Android Pie   My Question or Issue   When I connect my phone to my car's stereo, the media controls ...
  • anderman1705
  • Casual Listener
  • 5289 Views
  • 19 replies
  • 3 likes
  • 5289 Views
  • 19 replies
  • 3 likes

Solved!! Option to store offline songs on SD car not longer available

PlanPremiumCountryGermanyDeviceSony XZ PremiumOperating SystemAndroid Oreo My Question or IssueAfter ne newest update to version 8.5.27.957, i'm not longer able to move the offline songs to my SD card. The option disapeared and not available.

  • Casual Listener
  • Plan Premium Country Germany Device Sony XZ Premium Operating System Android Oreo   My Question or Issue After ne newest update to version 8.5.27.957, i'm not longer able to move ...
  • Luan
  • Spotify Star
  • 1125 Views
  • 6 replies
  • 0 likes
  • 1125 Views
  • 6 replies
  • 0 likes

Spotify wont pause songs

PlanPremiumCountry DeviceGalaxy J8Operating SystemAndroid 9 My Question or IssueWhen i'm listening to spotify and i want to hear an audio on whatsapp, spotify will lower the volume but won't pause the song, making it very hard to hear the audio.Is th...

  • Casual Listener
  •   Plan Premium Country   Device Galaxy J8 Operating System Android 9   My Question or Issue When i'm listening to spotify and i want to hear an audio on whatsapp, spoti...
  • Azell
  • Casual Listener
  • 771 Views
  • 2 replies
  • 0 likes
  • Help
  • 771 Views
  • 2 replies
  • 0 likes

Audio Pro Addon C10 connection problems

PlanPremium FamilyDeviceSony Xperia XZ1 CompactSpeakerAudio Pro Addon C10Operating SystemAndroid PieMy Question or IssueHej,sometime I have trouble connecting to my Audio Pro Addon C10 speakers via wifi. They are shown as available and when I choose ...

  • Visitor
  • Plan Premium Family Device Sony Xperia XZ1 Compact Speaker Audio Pro Addon C10 Operating System Android Pie My Question or Issue Hej, sometime I have trouble connecting to my Audio Pro Addo...
  • Simonsmith32
  • Visitor
  • 1560 Views
  • 1 replies
  • 0 likes
  • 1560 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify for artists app don't show releases menu

PlanFree/PremiumCountry Device(Samsung Galaxy A7)Operating System(Android 9) My Question or IssueIn Spotify for artists android app "Releases" menu is missing from Music section just like "Upcoming" too while both displayed in desktop browsers. I can...

  • Regular
  •   Plan Free/Premium Country   Device (Samsung Galaxy A7) Operating System (Android 9)   My Question or Issue In Spotify for artists android app "Releases" menu is missing fr...
  • Petya
  • Community Legend
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Superuser Contribution Músicas indisponíveis no android

Boa noite, tenho algumas músicas indisponíveis que eu ouvia sempre e agora não funcionam mais, como faço para escutar elas novamente?

  • Visitor
  • Boa noite, tenho algumas músicas indisponíveis que eu ouvia sempre e agora não funcionam mais, como faço para escutar elas novamente?
  • Petya
  • Community Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Listening on airplane mode but Sync with 2 devices

PlanPremiumCountryGermanyDeviceMy Phone: Huawei P30 Pro Friends Phone: Huawei P30My Question or IssueHello i am soon having a long plane flight so my question is: is it possible to listen the same songs/playlist/ sync on airplane mode with 2 devices?...

  • Visitor
  • Plan Premium Country Germany Device My Phone: Huawei P30 Pro Friends Phone: Huawei P30 My Question or Issue Hello i am soon having a long plane flight so my question is: is it possible to list...
  • 345 Views
  • 0 replies
  • 0 likes
  • 345 Views
  • 0 replies
  • 0 likes

Superuser Contribution I can't log from Android phone

This is so frustrating. Every morning during the commute, I connect my phone to my car and find out that it can't login! I created the account through facebook so if I try to login through facebook, it says something went wrong and I should try again...

  • Visitor
  • This is so frustrating. Every morning during the commute, I connect my phone to my car and find out that it can't login! I created the account through facebook so if I try to login through facebook, ...
  • Katerina
  • Spotify Legend
  • 490 Views
  • 1 replies
  • 1 likes
  • Android
  • 490 Views
  • 1 replies
  • 1 likes

Superuser Contribution Music stops when phone locks

PlanPremiumCountryUKDeviceSamsung s10 My Question or IssueOnly sometimes when my phone locks my music stops playing. Even when connected to bluetooth devices. The second I light my phone up it starts playing. Phone and spotify both up to date.Anyone ...

  • Casual Listener
  •   Plan Premium Country UK Device Samsung s10   My Question or Issue Only sometimes when my phone locks my music stops playing. Even when connected to bluetooth devices. The second ...
  • Petya
  • Community Legend
  • 1228 Views
  • 5 replies
  • 1 likes
  • 1228 Views
  • 5 replies
  • 1 likes

Bug related to adding a song

When I'm adding a song to favorite is not adding, but if I will add a song to my playlist is adding to favorite...PlanPremium DeviceHuawei P20 lite

  • Newbie
  • When I'm adding a song to favorite is not adding, but if I will add a song to my playlist is adding to favorite... Plan Premium   Device Huawei P20 lite  
  • 276 Views
  • 0 replies
  • 0 likes
  • 276 Views
  • 0 replies
  • 0 likes

Can't play a specific podcast playlist on Pixel 2XL

PlanPremiumCountrySingaporeDevicePixel 2 XLOperating SystemAndroid 10 My Question or IssueHello! I have trouble playing a podcast playlist on my device. It was working fine until 2 days ago, and it suddenly can't be played nor downloaded. I've tried ...

  • Visitor
  • Plan Premium Country Singapore Device Pixel 2 XL Operating System Android 10   My Question or Issue Hello! I have trouble playing a podcast playlist on my device. It was working fine u...
  • 316 Views
  • 0 replies
  • 0 likes
  • 316 Views
  • 0 replies
  • 0 likes

Spotify pausing and stopping now resolved for me

PlanPremiumCountryAustraliaDeviceSamsung Galaxy 10 note My Question or IssueI have seen so many complaints about spotify stopping and pausing - i had the same problem but I found the guide had information that fixed the issue for me so I thought I wo...

  • Visitor
  •   Plan Premium Country Australia Device Samsung Galaxy 10 note     My Question or Issue I have seen so many complaints about spotify stopping and pausing - i had the same pro...
  • 423 Views
  • 0 replies
  • 0 likes
  • pause
    stop
  • 423 Views
  • 0 replies
  • 0 likes

[Google Assistant] Bad and inconsistent behavior

PlanFamilyCountrySwedenDevicePixel 3Operating SystemAndroid 10 (fully updated) My Question or IssueWhen asking Google Assistant to play music on Spotify, the behavior is very inconsistent, and more often than not, it fails to play anything.I try diff...

  • Casual Listener
  • Plan Family Country Sweden Device Pixel 3 Operating System Android 10 (fully updated)   My Question or Issue When asking Google Assistant to play music on Spotify, the behavior is very...
  • 817 Views
  • 0 replies
  • 1 likes
  • 817 Views
  • 0 replies
  • 1 likes

Songs Starting from the middle or later

PlanPremiumCountry DeviceSamsung Galaxy S7 EdgeOperating SystemAndroid My Question or IssueLately Songs in the "made for you" playlists are suddenly played from the middle, some are played for the last few seconds. The crossfade and gapless play are ...

  • Regular
  • Plan Premium Country   Device Samsung Galaxy S7 Edge Operating System Android   My Question or Issue Lately Songs in the "made for you" playlists are suddenly played from the midd...
  • nevasith
  • Regular
  • 5898 Views
  • 8 replies
  • 0 likes
  • bug
  • 5898 Views
  • 8 replies
  • 0 likes

[Android] Disable BMW Connected Drive Integration Takeover

PlanFree/PremiumCountry DevicePixel 3Operating SystemAndroid (Probably all) My Question or IssueI have a real issue with (at least) the Spotify + BMW Connected integration as I feel it makes the Spotify app experience worse in terms of user 1. functi...

  • Newbie
  • Plan Free/Premium Country   Device Pixel 3 Operating System Android (Probably all)   My Question or Issue I have a real issue with (at least) the Spotify + BMW Connected integrati...
  • doovdevan
  • Visitor
  • 2008 Views
  • 1 replies
  • 2 likes
  • 2008 Views
  • 1 replies
  • 2 likes

Spotify connect keeps turning on and off

I use Spotify connect from a Samsung android or from an iPad to a NAD C338 amplifier. It usually works well for a couple of songs until it suddenly stops. If I then press "play" again it continues. It is annoying, and what's even more annoying is tha...

  • Casual Listener
  • I use Spotify connect from a Samsung android or from an iPad to a NAD C338  amplifier. It usually works well for a couple of songs until it suddenly stops. If I then press "play" again it contin...
  • arngilska
  • Casual Listener
  • 3448 Views
  • 6 replies
  • 0 likes
  • 3448 Views
  • 6 replies
  • 0 likes

PLAYLIST section missing from the library!!

PlanPremiumCountryUnited Arab Emirates Device(Samsung Galaxy Note 9)Operating System(Android Oreo) My Question or Issue Hi! I recently updated to the latest version, only to find out that "my library" interface and layout has been changed. I don't ha...

Screenshot_20191014-220108_Spotify-picsay.jpg
  • Visitor
  • Plan Premium Country United Arab Emirates   Device (Samsung Galaxy Note 9) Operating System (Android Oreo)   My Question or Issue   Hi! I recently updated to the lates...
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

Basic JS / CSS bugs

Desktop app functionality regarding clicking on currently playing song for it to jump to that song marked in my playlist has been broken for probably 2 years now, ever since you retired the real client and switched to this crappy electron/js app.Ther...

  • Regular
  • Desktop app functionality regarding clicking on currently playing song for it to jump to that song marked in my playlist has been broken for probably 2 years now, ever since you retired the real clie...
  • 429 Views
  • 0 replies
  • 0 likes
  • 429 Views
  • 0 replies
  • 0 likes

Music not playing when media is downloading

PlanPremiumDeviceSony Xperia XA2Operating SystemAndroid My Question or Issue/WorkflowI turn on the wifi on my device, and launch spotify.Te application starts to dowload/update playlists. While The download is running the application takes extremely ...

  • Casual Listener
  • Plan Premium Device Sony Xperia XA2 Operating System Android   My Question or Issue/Workflow I turn on the wifi on my device, and launch spotify.Te application starts to dowload/update p...
  • 310 Views
  • 0 replies
  • 1 likes
  • Android
    Lagging
    not playing
  • 310 Views
  • 0 replies
  • 1 likes