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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839081 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839081 Views
  • 11 replies
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13575 Views
  • 1 replies
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  • 13575 Views
  • 1 replies
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No connection, when searching for songs

PlanPremiumCountrySlovakiaDeviceOnePlus OneOperating SystemAndroid Nugat My Question or IssueSince a few months back I haven't been able to search for any songs. It always that I don't have internet connection. I tested it on multiple wifis, data, re...

  • Visitor
  •     Plan Premium Country Slovakia Device OnePlus One Operating System Android Nugat   My Question or Issue Since a few months back I haven't been able to search for any s...
  • gianlucadr
  • Gig Goer
  • 358 Views
  • 2 replies
  • 1 likes
  • no connection
  • 358 Views
  • 2 replies
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Android Library blank except one artist

PlanPremiumCountryUSDeviceSamsung Galaxy 8My Question or IssueI had a Spotify premium account with a close friend for a short while to try it out. We loved it, and I decided to make a new one. I found out that you can save all your music to a playlis...

  • Visitor
  • Plan Premium Country US Device Samsung Galaxy 8 My Question or Issue I had a Spotify premium account with a close friend for a short while to try it out. We loved it, and I decided to make a n...
  • 130 Views
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  • 130 Views
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Spotify on Xperia Z3 Compact

PlanPremiumCountryGermanyDeviceSony Xperia Z3 CompactOperating SystemAndroid Marshmellow My Question or IssueHi,I bought a new smartphone. It's a Sony Xperia Z3 Compact. So my problem is:Sometimes (or very often), when I want to hear the next song an...

  • Casual Listener
  • Plan Premium Country Germany Device Sony Xperia Z3 Compact Operating System Android Marshmellow   My Question or Issue Hi, I bought a new smartphone. It's a Sony Xperia Z3 Compact. So...
  • 263 Views
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  • 263 Views
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Cant listen to a full song

PlanPremiumCountryUKDeviceSamsung Galaxy 9Operating SystemAndroid OreoMy Question or Issue For the last 4 days I have been having an issue where i cannot listen to a full song if my hand isnt physically on the standby button or display. It is very fr...

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  • Visitor
  • Plan Premium Country UK Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue   For the last 4 days I have been having an issue where i cannot listen to a ful...
  • 108 Views
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  • 108 Views
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Solved!! Can't see all my songs list anywhere

vernee apollo lite android 6.0PremiumSo basically I was always able to see the list of all my songs but it literally disappeared a few days ago. I have tried the solutions suggested in other threads such as reinstalling, deleting the cache, logging o...

  • Newbie
  • vernee apollo lite android 6.0 Premium So basically I was always able to see the list of all my songs but it literally disappeared a few days ago. I have tried the solutions suggested in other thre...
  • Deadjim
  • Roadie
  • 3207 Views
  • 1 replies
  • 4 likes
  • 3207 Views
  • 1 replies
  • 4 likes

Adverts Every 5 Minutes

PlanFree/Premium Does anyone else have this issue? I am getting adverts every five minutes not every half an hour. Not touching the app at all and just letting it run. It is ridiculous.

  • Casual Listener
  • Plan Free/Premium   Does anyone else have this issue? I am getting adverts every five minutes not every half an hour. Not touching the app at all and just letting it run. It is ridiculous.&nb...
  • marcaevans
  • Composer
  • 900 Views
  • 3 replies
  • 1 likes
  • 900 Views
  • 3 replies
  • 1 likes

Can't load "various artists" songs lists in the artists section of my library

PlanFamily CountryBrazil DeviceMoto Z2 Play Operating SystemAndroid 8.0.0 My Question or IssueSince a few days ago I can't access the songs saved on my library under "various artists". I used to be able to see all the songs normally, all sorted by th...

  • Casual Listener
  • Plan Family   Country Brazil   Device Moto Z2 Play   Operating System Android 8.0.0   My Question or Issue Since a few days ago I can't access the songs saved on my l...
  • 79 Views
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  • 79 Views
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Solved!! Can't start spotify on Galaxy Note 9

Since last update (tonight)I can't open spotify. When clicking on the app icon it opens for a second,I can see spotify logo in the center and it immediate exits. No error message or any message at all - just kick me back to the home screen.Tried to r...

  • Regular
  • Since last update (tonight) I can't open spotify.   When clicking on the app icon it opens for a second, I can see spotify logo in the center and it immediate exits.   No error messag...
  • yan1v
  • Regular
  • 884 Views
  • 1 replies
  • 0 likes
  • 884 Views
  • 1 replies
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Content not available to me - but it is for others. Why?

Hi.I'm using Spotify Premium since years but came across an issue recently which drives me mad:For some weird reason there is content which generally is available - but not to me.E.g.the new Backyard Babies Album (Sliver and Gold) is just not showing...

  • Newbie
  • Hi. I'm using Spotify Premium since years but came across an issue recently which drives me mad: For some weird reason there is content which generally is available - but not to me. E.g.the new Ba...
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  • empty album
    Empty playlists
    invisible files
    No content
  • 402 Views
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I can't cast anymore

Hi! After the update yesterday, my app no longer lets me view available devices to cast to. When I push the "devices available ", It just opens the song where you can favourite it or shuffle/repeat. Doesn't show devices anymore. PlanPremiumCountryGer...

  • Casual Listener
  • Hi! After the update yesterday, my app no longer lets me view available devices to cast to. When I push the "devices available ", It just opens the song where you can favourite it or shuffle/repeat. ...
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  • 128 Views
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Notifications stop music playing while connected to a Bluetooth speaker

PlanPremiumCountryNZDeviceHuawei Nova 3Operating SystemAndroid Oreo My Question or IssueWhen I get a text or other notification, the music will cut out completely. My phone is attached to my Bluetooth speaker when this happens. The music stops for ab...

  • Newbie
  • Plan Premium Country NZ Device Huawei Nova 3 Operating System Android Oreo   My Question or Issue When I get a text or other notification, the music will cut out completely. My ph...
  • 292 Views
  • 0 replies
  • 1 likes
  • 292 Views
  • 0 replies
  • 1 likes

Certain artists not being played

PlanPremiumCountryUnited KingdomDeviceSony Xperia L1Operating SystemAndroid 7.0 My Question or IssueUnder the my music section I click on a certain artists name and none of their songs are listed it is just a blank black screen (screen shot attached)...

  • Newbie
  • Plan Premium Country United Kingdom Device Sony Xperia L1 Operating System Android 7.0   My Question or Issue Under the my music section I click on a certain artists name and none of t...
  • 56 Views
  • 0 replies
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  • 56 Views
  • 0 replies
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Song changes

PlanpremiumCountryGermanyDevicelg g7 ThinQOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSong changes on it´s own without any interaction with buttons/touchscreen, google assistant deactivated.

  • Visitor
  • Plan premium Country Germany Device lg g7 ThinQ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Song changes on it´s own without any interaction wi...
  • 51 Views
  • 0 replies
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  • 51 Views
  • 0 replies
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Track information incorrect on VW in-car system

PlanPremiumCountryUnited KingdomDeviceHuawei P20 ProOperating SystemAndroid Pie My Question or IssuePlaying songs via Spotify over Bluetooth to my VW Polo works perfectly, except, when skipping tracks, the previous track info is always shown on the c...

  • Visitor
  • Plan Premium Country United Kingdom Device Huawei P20 Pro Operating System Android Pie   My Question or Issue Playing songs via Spotify over Bluetooth to my VW Polo works perfectly, e...
  • Dzimitori-San
  • Visitor
  • 566 Views
  • 1 replies
  • 4 likes
  • 566 Views
  • 1 replies
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My computer's local music can't be download with my phone

PlanFreeCountryMalaysiaDeviceSamsung A30Operating SystemAndroid 9 My Question or Issuehow to let my phone download the local music from my computer? (I can do it when I am still using RedMi S2 with connecting to the same wifi, and it's automatically ...

  • Visitor
  • Plan Free Country Malaysia Device Samsung A30 Operating System Android 9   My Question or Issue how to let my phone download the local music from my computer? (I can do it when I am st...
  • 93 Views
  • 0 replies
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  • 93 Views
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"Saved" songs not showing as saved within some albums or play screen

PlanPremiumDeviceOnePlus 5TOperating SystemAndroid P (9.0.4) It doesn't make much sense at all. I read a thread on this almost 3 years ago and it seems like it still hasn't been fixed. This only seems to happen with certain songs and not all of them....

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  • Casual Listener
  • Plan Premium Device OnePlus 5T Operating System Android P (9.0.4)   It doesn't make much sense at all. I read a thread on this almost 3 years ago and it seems like it still hasn't been fi...
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  • bug android
    Feature
  • 363 Views
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I have to reboot my phone in order to listen music from my earphones.

DeviceXiaomi mi5Operating SystemAndroid Oreo My Question or IssueAfter I formatted my phone I realized that if I want to listen music on my earphones. I don't know why but normal music app doesn't do the same thing as Spotify do. Spotify has importan...

  • Visitor
  • Device Xiaomi mi5 Operating System Android Oreo   My Question or Issue After I formatted my phone I realized that if I want to listen music on my earphones. I don't know why but norma...
  • 95 Views
  • 0 replies
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  • 95 Views
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Impossible de lire un titre sur mon compte

PlanPremium CountryFrance Operating System Android Windows 10 My Question or Issue Je ne peut plus lire quelques titres depuis très longtemps parcontre, quand je me connecte avec un autre compte ce titre fonctionne. Help.

  • Regular
  • Plan Premium   Country France   Operating System  Android Windows 10   My Question or Issue   Je ne peut plus lire quelques titres depuis très longtemps parcontre,...
  • Hdview
  • Regular
  • 492 Views
  • 8 replies
  • 0 likes
  • 492 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution AndroidAuto - Browse menu shows "no elements"

PlanPremiumCountryGermanyDeviceSamsung GalaxyS 8Operating SystemAndroid 9 (Pie) Spotify App Version 8.4.95.785AndroidAuto App Version 4.0.590434-release My Question or IssueHi All, The Brows menu in the Spotify App is working fine until I connect my ...

  • Newbie
  • Plan Premium Country Germany Device Samsung GalaxyS 8 Operating System Android 9 (Pie)  Spotify App Version  8.4.95.785 AndroidAuto App Version  4.0.590434-release   ...
  • Katerina
  • Spotify Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution play stored music without internet connection

PlanPremiumCountryGermanyDeviceSamsung S8Operating SystemAndroid 9Spotify version 8.4.95.785My Question or IssueSince a few days it is not possible to start playback of music which is stored on the device without an internet (wifi) connection. It doe...

  • Visitor
  • Plan Premium Country Germany Device Samsung S8 Operating System Android 9 Spotify version 8.4.95.785 My Question or Issue Since a few days it is not possible to start playback of music whic...
  • Katerina
  • Spotify Legend
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

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