Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremium familyCountryUS (currently outside but the plan was purchased there)DevicePocophone f1Operating SystemLineage OS 16, android 9 My Question or IssueFor the past few months Spotify hasn't been able to connect to the internet while using cel...
Plan Premium family Country US (currently outside but the plan was purchased there) Device Pocophone f1 Operating System Lineage OS 16, android 9 My Question or Issue For the past fe...
Composer
522 Views
1 replies
0 likes
Plan premium CountryUSA DeviceLGG7 ThinQ Operating System My Question or IssueThis has been happenkng for two months or so now. Ive reset my phone. Reset cleared and deleted and reinstalled the app. Tried everything Google and these forums have sugge...
Plan premium Country USA Device LGG7 ThinQ Operating System My Question or Issue This has been happenkng for two months or so now. Ive reset my phone. R...
Casual Listener
4761 Views
9 replies
1 likes
PlanPremiumCountryUnited StatesDevice(Samsung Galaxy 10)Operating System(Windows 10) My Question or IssueSo I've got a playlist of local files. On my phone, some are fine while others are greyed out. When I put Spotify on shuffle, it will only play t...
Plan Premium Country United States Device (Samsung Galaxy 10) Operating System (Windows 10) My Question or Issue So I've got a playlist of local files. On my phone, some are fine whi...
Spotify Legend
1239 Views
2 replies
0 likes
PlanPremiumCountry DeviceOnePlus 6tOperating SystemAndroid 9 My Question or IssueWhat happened to the ability to zoom-in on album art in the Android app?
Plan Premium Country Device OnePlus 6t Operating System Android 9 My Question or Issue What happened to the ability to zoom-in on album art in the Android app?
Roadie
4056 Views
5 replies
7 likes
I have Spotify Premium. Whenever I cast/connect to another device (all through the Spotify app, so no mirroring), I can't select a specific song. This only occurs in one of my playlists, but all of the others are not affected. In the other playlists,...
I have Spotify Premium. Whenever I cast/connect to another device (all through the Spotify app, so no mirroring), I can't select a specific song. This only occurs in one of my playlists, but all of t...
Regular
3938 Views
1 replies
2 likes
DeviceLG G6Operating SystemAndroid 8.0 After going offline, searching an artist and selecting the first song, the next song won't get played.
Device LG G6 Operating System Android 8.0 After going offline, searching an artist and selecting the first song, the next song won't get played.
Music Fan
1911 Views
6 replies
0 likes
PlanPremium - FamilyCountryUKDeviceSamsung Note 9Operating SystemAndroid Pie My Question or IssueSpotify keeps switching to the internal phone storage and ignoring the SD Card that 4000+ downloads are supposed to be saved to. Saving to the SD Card se...
Plan Premium - Family Country UK Device Samsung Note 9 Operating System Android Pie My Question or Issue Spotify keeps switching to the internal phone storage and ignoring the SD Car...
Gig Goer
1453 Views
7 replies
1 likes
For the last few months I've been having this issue where Spotify will spontaneously stop playing music, including in the middle of a song. Information about my setup: Device Configurations:Connected devices: 1 - 3 desktop/PCs connected, 1 Google Hom...
For the last few months I've been having this issue where Spotify will spontaneously stop playing music, including in the middle of a song. Information about my setup: Device Configurations:...
Community Legend
2021 Views
1 replies
0 likes
Simply put, I googled how to share Spotify songs to Instagram stories and I can't do it! As an artist this is frustrating because I'd love to do so. When I Googled this I saw responses here from Spotify saying it will be added but they have not added...
Simply put, I googled how to share Spotify songs to Instagram stories and I can't do it! As an artist this is frustrating because I'd love to do so. When I Googled this I saw responses here ...
Composer
439 Views
1 replies
0 likes
PlanPremiumCountryUKDeviceOnePlus 6tOperating SystemAndroid 9 Pie My Question or IssueAndroid app has just updated and can't find the feature to add an album or playlist to the homescreen of the phoneHas it been removed? Thanks
Plan Premium Country UK Device OnePlus 6t Operating System Android 9 Pie My Question or Issue Android app has just updated and can't find the feature to add an album or playlist to t...
Spotify Star
1211 Views
1 replies
6 likes
PlanPremium CountryMexico DeviceSamsung Galaxy S7 Active Operating SystemAndroid 8.0 Issue Hello everyone Using prepaid card , my premium account on android premium features or options appear saying : Not avaliable at this time
Plan Premium Country Mexico Device Samsung Galaxy S7 Active Operating System Android 8.0 Issue Hello everyone Using prepaid card , my premium acc...
Composer
371 Views
1 replies
0 likes
PlanFamily PremiumCountryItalyDeviceSamsung Galaxy Note 9Operating SystemAndroid Pie My Question or IssueI use an aux cable because I have no bluetooth connection in my car radio. So, I have to set the car mode manually (ok). I also check the "always...
Plan Family Premium Country Italy Device Samsung Galaxy Note 9 Operating System Android Pie My Question or Issue I use an aux cable because I have no bluetooth connection in my car r...
Casual Listener
5852 Views
5 replies
0 likes
Hi, I'm using Spotify on Android using a Samsung A5 and since an update last week, album view doesn't show which tracks are synced anymore (with the green arrow). It is still showing in Playlist view though. Is that a bug or a new behavior to be expe...
Hi, I'm using Spotify on Android using a Samsung A5 and since an update last week, album view doesn't show which tracks are synced anymore (with the green arrow). It is still showing in Play...
Not applicable
4176 Views
4 replies
1 likes
PlanPremiumCountryNorway DeviceHonor 9 liteOperating Systemandroid My Question or IssueHey spotify I've recently update spotify app to the newest update and with new update I lost my all playlist they are not deleted just they are not in my libery as...
Plan Premium Country Norway Device Honor 9 lite Operating System android My Question or Issue Hey spotify I've recently update spotify app to the newest update and wi...
Composer
347 Views
1 replies
0 likes
My Question or IssueI encounter the following bug: I sort a playlist by Recently Added and this will generally sort by Album - Newest Added to Oldest and then the tracks within the albums by first to last (eg. 1-10). However, when I play something no...
My Question or Issue I encounter the following bug: I sort a playlist by Recently Added and this will generally sort by Album - Newest Added to Oldest and then the tracks within the...
Music Fan
596 Views
1 replies
3 likes
Hi all, I have a quite general question regarding spotify and I cannot seem to find the answer in spotify or the internet. I found out that spotify is automatically downloading songs that are being played on my phone (Huawei P20 lite, Android). I che...
Hi all, I have a quite general question regarding spotify and I cannot seem to find the answer in spotify or the internet. I found out that spotify is automatically downloading songs ...
Regular
1137 Views
5 replies
2 likes
PlanFreeCountryUnited StatesDeviceSamsung Galaxy s7 EdgeOperating SystemAndroid 8.0.0 My Question or IssueOn my Spotify mobile app, I don't have the option in my context menu to go to playlist radio. I recently saw that the radio feature was re-added...
Plan Free Country United States Device Samsung Galaxy s7 Edge Operating System Android 8.0.0 My Question or Issue On my Spotify mobile app, I don't have the option in my context menu...
Casual Listener
451 Views
2 replies
0 likes
Plan - PremiumCountry - USA Device - Pixel 3xlOperating System - Android 10 My Question or IssueWhen I go to an artists page I can't see any album or song info. This just started today (Sept. 23, 2019)
Plan - Premium Country - USA Device - Pixel 3xl Operating System - Android 10 My Question or Issue When I go to an artists page I can't see any album or song info....
269 Views
0 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Note 8Operating SystemAndroid My Question or IssueMy spotify suddenly stopped allowing me to not only choose a song, but it also does not allow me to view the discography of any artist or play any songs from any art...
Plan Premium Country USA Device Samsung Note 8 Operating System Android My Question or Issue My spotify suddenly stopped allowing me to not only choose a song, but it also does...
Community Legend
692 Views
1 replies
0 likes
PlanPremium FamilyCountryAustraliaDevice(Samsung Galaxy S9+)Operating System(Android 9) My Question or IssueMusic randomly pausing every 10-30ish seconds after the screen locks, and resumes after another 10-30ish seconds or if any button on the phone...
Plan Premium Family Country Australia Device (Samsung Galaxy S9+) Operating System (Android 9) My Question or Issue Music randomly pausing every 10-30ish seconds after the screen loc...
Community Legend
1362 Views
3 replies
4 likes
