Spotify stops playing songs randomly.

[Desilova]

• Plan

Premium

Country

Germany

Device

Huawei P smart

Operating System

Android 

Spotify stops playing after ca. 2 minutes of listening. If I'm on my phone or if it's in my pocket doesn't matter. The app closes completely and i have to restart it all the time. I tried all the stuff with the energy saving settings, re-installing etc. Doesn't work. This is happening for 3 days now. I'm using this app for years and never had any issues with that. This is pretty annoying. 

[Ivan]

Hey there @Desilova, 

Thanks for reaching out - we’re here to help!
 

Just to confirm, have you tried a clean reinstall instead of the regular one? We recommend this step as it'll remove the old drivers first and then install the new ones. It'll also get you the latest version of Spotify. These changes tend to solve issues like the one you're experiencing. Give your device a quick restart as well before you open the newly installed app.

It's also a good idea to log in to your Spotify account on another device just to check if you observe the same. If it doesn't occur on a different device, we'd suggest making sure that your original device is up to speed with any software updates available.
 

Hope this helps. Let us know how it goes.