Help Wizard

Step 1


Somebody else is using my account

Somebody else is using my account

Somebody is using my Spotify account via remote play called HP-WIN7-SARAH.
I have my account linked to Facebook and I have changed my password, I've also clicked sign out all users or whatever the option is and they still have access to it, I have no idea how to fix it and it's stressing me out as whoever it is, keeps making it play through my phone too.

Please let me know how to fix this ASAP, thanks.
1 Reply

Hey @Jordanriot


Due to the nature of this problem, you can contact Spotify Support on this Contact Form Here.


This is a special contact form that allows you to select the email to which Spotify Support will reply too 🙂

If you receive a No-Reply email that says to check out the FAQ or Community just reply to that email and Spotify support will contact you 🙂

Support takes 24-48 hours to reply to you if they have not replied to you by tomorrow you can ask me here and I will escalate the issue for you 🙂

I hope this helped solve your issue 🙂

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